To contact 10Bet Casino support, customers primarily use live chat (available to logged-in users), email, or phone. Live chat is the fastest method, responsive 24/7, while email and phone support are alternative options for detailed inquiries.
Live chat, email ([email protected]), phone (0800-520-0079), and help center FAQ.
https://www.10bet.com
10Bet was founded in 2003.
10Bet holds a gaming license issued by the UK Gambling Commission.
1 Ballards Lane, London, Greater London, N3 1LQ, United Kingdom.
United Kingdom, regulated under the UK Gambling Commission.
Yes, there is live chat available 24/7 for registered users. Response times are typically very fast, often within minutes.
There is no specific standalone contact form; customers use live chat, email, or phone contact instead.
No separate VIP support email is publicly listed; general support email is used.
[email protected] is used for complaints and disputes.
No dedicated finance email disclosed; general support email covers financial inquiries.
No specific security service email publicly available; use general support email.
0800-520-0079 (UK Toll-Free)
No dedicated VIP phone line reported.
No dedicated complaints phone line; complaints handled via email.
Available 24/7 via live chat for registered users, email, and phone.
Contact through general support email or phone number.
Managed via general customer support channels.
No official Telegram support account found.
No official WhatsApp support number publicly available.
No official Viber support account listed.
No official WeChat support account listed.
No official Facebook page URL explicitly confirmed.
No official Instagram page URL explicitly confirmed.
https://twitter.com/10betSports
No official LinkedIn company page URL publicly listed.
No official YouTube channel URL confirmed.
No official Telegram channel URL confirmed.
No official Discord server information found.
No public information on video call consultations.
No explicit mention of a ticket/helpdesk system; communication primarily via live chat, email, and phone.
Yes, live chat support is available through the 10Bet mobile app for registered users.
No verified info about push notifications for customer communications.
No evidence of dedicated SMS support.
No public information about callback availability.
No official forums or community platforms identified.
Yes, support chat is integrated into the mobile app.
No indication that Zoom or Teams consultations are offered.
Yes, customer support operates 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English is the primary support language.
Support is primarily for customers in UK, Ireland, Canada, Europe, and other licensed markets.
Phone support and some help options are available without registration; live chat requires login.
No public info about document upload via live chat.
https://www.10bet.com/privacy-policy
https://www.10bet.com/terms-and-conditions
Use the "Forgot Password" option on the login page to receive a reset link via registered email.
Contact support via live chat or email detailing the issue and provide identification as required for review.
Common reasons include suspected fraud, violations of terms, multiple accounts, or security concerns.
Update profile settings in your account dashboard or contact support for help.
Immediately contact customer support to secure the account and change passwords.
General recommendation is to enable 2FA via account security settings if offered.
Check mobile number accuracy and network issues; contact support if problems persist.
Submit a request via live chat or email to customer support.
Use password recovery options or contact support for assistance.
Login history access is typically found in account security or settings sections.
To comply with KYC and anti-fraud regulations ensuring user identity and security.
Valid government-issued ID, proof of address, and sometimes proof of payment method.
Usually between 24 to 72 hours depending on document clarity.
Resubmit clearer copies or contact support for guidance.
Use the account verification section on the website or app.
Triggered by unusual activity, large deposits/withdrawals, or regulatory requirements.
No, multiple accounts are generally prohibited and can lead to suspension.
Contact customer support immediately with details of the suspicious behavior.
Notify support and provide identity verification for account recovery.
Update via account settings or ask support for assistance.
Due to pending verification, regulatory blocks, or account security issues.
Use responsible gambling tools available in your account settings.
A program to restrict gambling access voluntarily; activate via account settings or support.
Contact support to request a temporary freeze or cooling-off period.
Report immediately to customer support and follow security guidance.
Check payment details, account status, and contact support for unresolved issues.
Withdrawals typically process in 24-72 hours depending on method.
Most deposits and withdrawals are free; check terms for specifics.
Possible reasons include verification issues, suspicious activity, or insufficient funds.
Debit/credit cards, e-wallets, bank transfer, and cryptocurrencies.
Varies by method; generally minimum £10, maximum depends on method limits.
Typically £10.
Varies by payment method and account status.
Contact support immediately; cancellation may be possible before processing starts.
May be due to verification, bank delays, or internal reviews.
Withdrawals must usually be made to the original deposit method for security.
Contact support with transaction details for investigation.
Use account transaction history or contact support.
Due to compliance checks, verification issues, or suspicious activity.
Proof of identity, address, and source of funds as part of enhanced KYC.
Yes, limits apply and vary by account type and verification level.
Refunds depend on the situation; contact support for specific cases.
Verify payment details and contact support for resolution.
Usually not; withdrawals must follow deposit method for AML compliance.
To comply with anti-money laundering regulations and verify transaction legitimacy.
Request via account history or from support.
Contact support with payment details for investigation.
GBP, EUR, USD, CAD, and some cryptocurrencies.
Yes, currency conversion is available with standard exchange rates.
Deposit and withdrawal options exist; transactions are secured and processed like other methods.
Check details, retry, or contact support.
Contact support promptly to request a reversal.
Check browser, internet connection, and disable blockers; contact support if problem persists.
Reload the game or contact support if the issue continues.
Use live chat or email to inform support about the error.
Contact support with game details; resolutions depend on the game state.
Check device volume, browser settings, and game sound controls.
Clear cache, update browser, or switch devices.
Ensure bet placement confirmation; contact support for disputes.
Results are shown within the game interface or game history.
Refresh the page or restart the app; contact support if unresolved.
Restrictions may apply due to licensing, geography, or maintenance.
Clear browser or app cache via settings.
Update app/browser; close other apps; check internet.
Contact support with your account and bonus details.
View bonus terms and conditions on the website.
Verify eligibility and wagering compliance; contact support if needed.
Sign up via the promotions page; follow specific terms.
Verify code validity and terms; contact support if issues persist.
Geographical restrictions, maintenance, or account limitations.
Check internet speed; try different device or browser.
Report via live chat or email with detailed information.
Clear cache, restart device, or try a different browser.
Use supported browsers such as Chrome, Firefox, or Edge.
Check browser updates; install plugins as required.
Clear cache, disable extensions, and check internet.
Contact support via live chat or email detailing the problem.
