How to contact the casino support service?
You can contact 7 Melons Casino support primarily via live chat available 24/7, email, and telephone during business hours for assistance.
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What contact methods are available for customers?
Live chat 24/7, email, and phone support from 09:00 to 18:00 daily.
Casino website
https://7melons.ch/en
Casino launch date
Specific launch date not publicly available; 7 Melons is an established platform operated by Grand Casino Bern.
Gaming license
Licensed and regulated by the Swiss Federal Gaming Board.
Casino headquarters location
Kornhausstrasse 3, 3000 Bern 22, Switzerland.
License jurisdiction
Switzerland.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with typically quick responses.
Is there a contact form on the website?
Yes, a contact form is available in the support/help section of the website.
Technical support email
VIP support email
No specific VIP support email publicly listed; general contact applies.
Complaints email
[email protected] for general issues and complaints.
Finance department email
Not specifically listed; general support email can be used.
Security service email
Not publicly specified; use general support contact.
Support hotline phone number
+41 31 539 17 71 (available 09:00 to 18:00).
VIP line for premium customers
No separate VIP phone line publicly listed.
Separate complaint line
No dedicated complaint phone line publicly listed.
Technical support
Available through live chat 24/7 and email support; phone support during business hours.
Financial department
Contact via general support email or telephone during office hours.
Security service
General security queries handled by support email and phone.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
Not publicly linked; no confirmed official page.
Instagram page
Not publicly linked; no confirmed official account.
Twitter/X page
Not publicly linked; no confirmed official account.
LinkedIn page
Not publicly linked; no confirmed official company page.
YouTube channel
Not publicly linked; no confirmed official channel.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server found.
Are there video calls with consultants?
No information or service offering video call consultations.
Is there a ticket system (helpdesk)?
Yes, an online helpdesk system is available via the support section.
Is there a mobile app with support chat?
No dedicated mobile app; the website is fully mobile-optimized with live chat support.
Are push notifications supported?
No specific push notification service for support communications noted.
Is SMS support available?
No SMS support is provided.
Can I request a callback?
No official callback service mentioned.
Are there forums or communities related to this casino?
No official forums; community interactions generally via external sites.
Is there a mobile app for contacting support?
No dedicated support app; support is accessible through mobile website.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are supported.
Is support available on weekends and holidays?
Live chat is available 24/7 including weekends and holidays; phone support limited to weekdays.
What are the support service operating hours?
Telephone support 09:00 to 18:00 Monday to Friday; live chat 24/7.
Supported languages
Support primarily in English and German.
Service regions
Primarily Switzerland.
Can I contact support without registration?
Yes, support can be contacted without being registered via live chat or email.
Can I send documents through chat?
Yes, document uploads are supported through the helpdesk and live chat.
Privacy policy link
https://7melons.ch/en/privacy-policy
Terms of service link
https://7melons.ch/en/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to reset via email verification.
How to restore access to a blocked account?
Contact support with verification documents for account reinstatement.
Why is my account blocked?
Common reasons include suspicious activity, verification failures, or violation of terms.
How to change profile information?
Profile details can be updated via the account settings section after login.
What to do if I suspect my account has been hacked?
Immediately contact support and change your password; enable security measures.
How to set up two-factor authentication?
If available, enable 2FA via account security settings; follow instructions provided.
Why am I not receiving SMS confirmation codes?
Possible issues include network problems or incorrect phone number; contact support.
How to delete my casino account?
Submit a deletion request via support; follow their verification and confirmation procedure.
What to do if I can't log into my account?
Check credentials, reset password, or contact support for assistance.
How to check account login history?
Login history access may be available in account security settings or upon request.
Why is document verification required?
To comply with legal KYC regulations and ensure secure, responsible gaming.
What documents are needed for verification?
Typically government-issued ID, proof of address, and proof of payment method.
How long does document verification take?
Usually processed within 12 to 48 hours depending on workload.
What to do if documents are rejected?
Resubmit clear, valid documents; contact support for guidance on requirements.
How to upload documents for verification?
Upload via the account verification section or directly through support chat.
Why does my account require additional verification?
Triggered by unusual activity, large transactions, or regulatory requirements.
Can I have multiple accounts?
No, most casinos including 7 Melons allow only one account per person.
How to report suspicious activity?
Contact support immediately with all relevant details.
What to do if I lose access to my email?
Update email via account settings or contact support with identity verification.
How to change phone number in my account?
Update in profile settings or contact support for assistance.
Why are my account functions limited?
Functions may be restricted pending verification or due to policy violations.
How to set deposit limits?
Use responsible gaming tools in account settings to set personal deposit limits.
What is self-exclusion and how to activate it?
A tool to block oneself from playing temporarily; activate via account settings or support.
How to temporarily freeze my account?
Contact support or use self-exclusion options for temporary account freeze.
What to do if I suspect fraud?
Report immediately to support with evidence.
Why is my deposit not going through?
Could be due to payment method issues, verification, or technical errors; contact support.
How long does withdrawal processing take?
Typically 24 to 72 hours depending on method and verification status.
What fees are charged for transactions?
Usually no fees, but check payment provider terms.
Why was my withdrawal request declined?
Possible reasons include verification failure, policy breach, or insufficient balance.
What deposit methods are available?
Credit card, PostFinance Card, PostFinance E-Finance, Bank transfer, Twint, Aplauz, paysafecard.
What are the minimum and maximum deposit amounts?
Exact limits vary by method, generally low minimums and higher maximums aligning with Swiss regulations.
Minimum deposit amount
Not specifically listed; typically around 10 CHF or equivalent.
Maximum deposit amount
Not specifically listed; varies by payment method and regulatory limits.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if withdrawal is still pending.
Why is my withdrawal taking so long to process?
Could be due to verification, bank processing times, or system delays.
Can I withdraw to a different card?
Usually withdrawals must be made to originally used payment method; check with support.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Through account transaction history or support inquiry.
Why are financial operations blocked?
Often due to verification issues, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and source of funds documentation.
Are there withdrawal limits?
Yes, withdrawal limits apply based on account status and regulatory rules.
How do refunds work?
Refunds depend on transaction type; contact support for processing details.
What to do with failed payments?
Retry with another method or contact support for help.
Can I change the withdrawal method?
Usually no; withdrawals are processed via original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via support or download from account portal if available.
What to do if a payment is stuck?
Contact support immediately with payment details.
What currencies does the casino accept?
Swiss Franc (CHF) primarily.
Is there currency conversion?
Currency conversion may occur when using non-CHF deposits, subject to payment provider's rates.
How do cryptocurrency payments work?
Cryptocurrency payments are not explicitly listed as available.
What to do with payment system errors?
Contact support with error details for resolution.
Can I return an erroneous deposit?
Initiate support request as soon as possible for erroneous deposits.
Why won't the game load?
Could be browser issues, connectivity, or software glitches; try refreshing or contact support.
What to do when there's a game crash?
Report to support and try restarting the game.
How to report a game error?
Use support chat or helpdesk to report game issues.
Why did my winnings disappear after a crash?
Contact support immediately to investigate; winnings are usually restored.
Game sound not working - what to do?
Check device volume and browser settings; restart game or device if needed.
Game lagging or freezing - how to fix?
Clear cache, update browser, check internet connection.
Why isn't my bet being counted?
Could be connection issues or game server errors; contact support for clarification.
How to check game round results?
Usually visible within the game interface or game history.
What to do if the game is not responding?
Refresh the page or contact support if the issue persists.
Why are some games unavailable?
Regional restrictions or game provider licenses may limit game availability.
How to clear cache for better game performance?
Clear browser cache and cookies through browser settings.
Problems with game display on mobile device?
Update browser or app, ensure stable internet connection.
What to do if bonus didn't activate?
Contact support with details and screenshot if possible.
How to check bonus wagering requirements?
Available in the bonus terms and conditions section on the website.
Why aren't bonus points being credited?
Could be a timing delay or eligibility issue; contact support.
How to participate in tournaments and promotions?
Follow promotion details on website or email newsletters.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if problems persist.
Why is Live Casino unavailable?
Could be regional restriction or maintenance; contact support for current status.
Problems with video streaming in live games?
Check internet connection and device compatibility; contact support if unresolved.
How to report a technical glitch?
Use live chat or helpdesk support for immediate assistance.
What to do if the website won't load?
Check internet connection, clear cache, or try another browser.
Browser compatibility issues?
Use recommended browsers (Chrome, Firefox, Edge) and keep updated.
How to update Flash Player or other plugins?
Most games do not require Flash; update browser if needed.
What to do with slow website loading?
Clear cache, check connection speed, or contact support.
How to get technical support for games?
Contact through live chat or email with details.