How to contact the casino support service?
7Bit Casino primary support methods include 24/7 live chat for instant assistance and email support at [email protected] for detailed inquiries.
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What contact methods are available for customers?
Live chat, email, and contact form are available for customer support 24/7 at 7Bit Casino.
Casino website
https://7bitcasino.com
Casino launch date
7Bit Casino was launched in 2014.
Gaming license
Licensed under Curacao eGaming, issued by the government of Curacao.
Casino headquarters location
The headquarters of 7Bit Casino is located in Curaçao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 on the website with typical response times being immediate or within a few minutes.
Is there a contact form on the website?
Yes, a contact form is available on the website for sending messages without leaving the platform.
Technical support email
VIP support email
No specific VIP support email publicly listed; VIP customers usually contact support via live chat or general email channels.
Complaints email
[email protected] is used for complaints and dispute resolution.
Finance department email
No separate finance email publicly listed; financial inquiries are generally handled via the main support email.
Security service email
No dedicated security email publicly available; security matters can be addressed via general support email.
Support hotline phone number
No public customer support phone number is available; support is primarily through online channels.
VIP line for premium customers
No dedicated VIP phone line is publicly listed.
Separate complaint line
No separate phone line for complaints is publicly available.
Technical support
Available 24/7 via live chat and email; technical issues are addressed promptly by the support team.
Financial department
Financial inquiries handled through general support email; no dedicated phone or email listed.
Security service
Addressed via support email; no dedicated contact details publicly provided.
Telegram support account
No official Telegram support account publicly available.
WhatsApp support account
No official WhatsApp support number publicly available.
Viber support account
No official Viber support account publicly available.
WeChat support account
No official WeChat support account publicly available.
Facebook page
https://www.facebook.com/7BitCasinoOfficial
Instagram page
No official Instagram page publicly verified.
Twitter/X page
No official Twitter/X account publicly verified.
LinkedIn page
No official LinkedIn company page publicly listed.
YouTube channel
No official YouTube channel publicly verified.
Telegram channel
No official Telegram channel publicly available.
Discord server
No official Discord server publicly available.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
Yes, support requests can be submitted through a ticket system accessible via email and contact form.
Is there a mobile app with support chat?
7Bit Casino does not have a dedicated mobile app, but their website is mobile-friendly with live chat support.
Are push notifications supported?
No information on push notification support is available.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not provided.
Are there forums or communities related to this casino?
No official forums or community platforms are hosted by the casino.
Is there a mobile app for contacting support?
No dedicated support mobile app exists.
Are Zoom/Teams consultations possible?
Video consultation platforms like Zoom or Teams are not supported.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
Support is primarily in English; other languages may be offered but are not explicitly specified.
Service regions
Support serves global regions where 7Bit Casino legally operates.
Can I contact support without registration?
Support is accessible via live chat and email without requiring registration.
Can I send documents through chat?
Document upload through live chat is typically not supported; documents are usually submitted via email or account portal.
Privacy policy link
https://7bitcasino.com/privacy-policy
Terms of service link
https://7bitcasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the “Forgot Password” link on the login page to initiate password recovery via registered email.
How to restore access to a blocked account?
Contact support via live chat or email providing identification and details to resolve account blocking issues.
Why is my account blocked?
Common reasons include suspected fraud, violation of terms, multiple accounts, or incomplete verification.
How to change profile information?
Profile updates are typically performed via the account settings page on the website.
What to do if I suspect my account has been hacked?
Immediately change your password, enable two-factor authentication, and contact support to secure your account.
How to set up two-factor authentication?
2FA can be enabled in your account security settings through an authenticator app.
Why am I not receiving SMS confirmation codes?
This may be due to network issues, incorrect phone number, or blocking by mobile carrier; contact support for help.
How to delete my casino account?
Contact customer support to request account deletion as it usually requires manual processing.
What to do if I can't log into my account?
Verify credentials, reset password if needed, clear browser cache, or contact support for assistance.
How to check account login history?
Login history can usually be viewed in account security or settings section.
Why is document verification required?
Verification (KYC) is required to comply with regulations, prevent fraud, and secure transactions.
What documents are needed for verification?
Typically a government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Processing generally takes from a few hours up to 24-48 hours depending on volume.
What to do if documents are rejected?
Resubmit clear and valid documents or contact support for clarification.
How to upload documents for verification?
Upload documents via the account verification section or send them to support via email.
Why does my account require additional verification?
Additional verification may be triggered by large transactions or suspicious activity.
Can I have multiple accounts?
Multiple accounts per user are generally prohibited by casino policy.
How to report suspicious activity?
Report to support immediately via live chat or email.
What to do if I lose access to my email?
Contact support with identification and request email update for account recovery.
How to change phone number in my account?
Update phone number in account settings or contact support for assistance.
Why are my account functions limited?
Account limitations can be due to ongoing verification, suspected fraud, or policy violations.
How to set deposit limits?
Deposit limits can usually be set in responsible gaming settings within the account.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary restriction from gambling; activate via responsible gaming section or by contacting support.
How to temporarily freeze my account?
Request account freeze through support for a specified period as part of responsible gaming.
What to do if I suspect fraud?
Immediately notify support and secure your account credentials.
Why is my deposit not going through?
Common causes include payment method issues, insufficient funds, or verification blocks.
How long does withdrawal processing take?
Withdrawals typically process within 1-3 business days.
What fees are charged for transactions?
Most withdrawals are free; some payment providers may charge fees.
Why was my withdrawal request declined?
Reasons include incomplete verification, policy violations, or suspicious activity.
What deposit methods are available?
Cryptocurrencies (BTC, LTC, DOGE, ETH), credit/debit cards, and e-wallets.
What are the minimum and maximum deposit amounts?
Minimum deposits start around $1; maximum limits vary by payment method.
Maximum deposit amount
Varies by payment method and account status.
How to cancel a withdrawal request?
Contact support immediately after the request to attempt cancellation.
Why is my withdrawal taking so long to process?
Possible reasons include manual review, verification delays, or payment processor issues.
Can I withdraw to a different card?
Withdrawals must go to verified payment methods associated with your account.
What to do if money was debited but not credited?
Contact support with transaction details for resolution.
How to check the status of a financial transaction?
Check account transaction history or contact support for updates.
Why are financial operations blocked?
Blocks can occur due to verification issues or suspicious account activity.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and sometimes proof of source of funds.
Are there withdrawal limits?
Yes, limits exist and depend on account verification and payment method.
How do refunds work?
Refunds are processed back to the original payment method following casino policies.
What to do with failed payments?
Retry payment method or contact support for resolution.
Can I change the withdrawal method?
Withdrawal methods are fixed per deposit/payment rules; contact support for possible exceptions.
Why is proof of funds source required?
Required for AML compliance and fraud prevention.
How to get a financial transaction statement?
Request through customer support or download from account transaction history.
What to do if a payment is stuck?
Contact support to investigate and resolve transaction issues.
What currencies does the casino accept?
USD, EUR, RUB, BTC, LTC, DOGE, ETH, and other cryptocurrencies.
Is there currency conversion?
Conversion is available at competitive rates depending on payment method.
How do cryptocurrency payments work?
Deposit wallet addresses are provided; payments confirmed on blockchain before credits.
What to do with payment system errors?
Retry, verify payment details, or contact support for assistance.
Can I return an erroneous deposit?
Contact support promptly to request return before funds are used.
Why won't the game load?
Clear browser cache, disable VPN, check internet connection, or try different browser.
What to do when there's a game crash?
Report via support and reload the game or page.
How to report a game error?
Contact support with game and error details.
Why did my winnings disappear after a crash?
Contact support to investigate possible session errors or system glitches.
Game sound not working - what to do?
Check device sound settings, browser permissions, and game volume settings.
Game lagging or freezing - how to fix?
Close other browser tabs, clear cache, or switch to a supported device.
Why isn't my bet being counted?
Ensure connection stability and confirm game rules compliance.
How to check game round results?
Results are accessible via game info or history tabs.
What to do if the game is not responding?
Refresh page or restart device; contact support if persistent.
Why are some games unavailable?
Regional restrictions or maintenance may limit game availability.
How to clear cache for better game performance?
Use browser settings to clear cache and cookies.
Problems with game display on mobile device?
Update browser, disable ad blockers, or switch to desktop.
What to do if bonus didn't activate?
Contact support with bonus details for troubleshooting.
How to check bonus wagering requirements?
Review bonus terms on casino website or ask support.
Why aren't bonus points being credited?
Points may take time to update; contact support if delay persists.
How to participate in tournaments and promotions?
Register on website and follow promotion instructions.
What to do if promo code doesn't work?
Verify code terms and expiry, or contact support.
Why is Live Casino unavailable?
Geo-restrictions or technical issues may cause unavailability.
Problems with video streaming in live games?
Check internet speed, browser compatibility, and disable VPN.
How to report a technical glitch?
Contact support promptly with detailed description.
What to do if the website won't load?
Clear cache, check internet, or try alternate browser.
Browser compatibility issues?
Use latest versions of Chrome, Firefox, or Edge for best experience.
How to update Flash Player or other plugins?
Flash is deprecated; use HTML5 supported browsers instead.
What to do with slow website loading?
Clear cache, disable extensions, or switch internet connection.
How to get technical support for games?
Contact support via live chat or email for game-specific help.