How to contact the casino support service?
You can contact 888 Ontario Casino support primarily via live chat available 24/7 after logging in, by phone during set hours, or by email for specific inquiries.
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What contact methods are available for customers?
Live chat, email, toll-free phone support, and an email form on the website.
Casino website
https://www.888casino.ca (official site for Ontario players)
Casino launch date
888casino Ontario was established in April 2022.
Gaming license
Licensed by the Alcohol and Gaming Commission of Ontario (AGCO) through iGaming Ontario (iGO).
Casino headquarters location
888 Holdings plc is headquartered in Gibraltar, UK.
License jurisdiction
Ontario, Canada.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 for logged-in users and typically responds promptly once accessed.
Is there a contact form on the website?
Yes, a contact form is available within the "Help Center" or "Contact Us" section after logging into the account.
Technical support email
No publicly advertised separate technical support email; technical issues can be reported via the general support email or contact form.
VIP support email
No specific VIP support email publicly available; VIP customers likely have dedicated support channels upon account qualification.
Complaints email
No dedicated complaints email publicly listed; complaints can be submitted via general support channels.
Finance department email
No separate finance email publicly provided; financial inquiries are handled through general support.
Security service email
No specific security-related email publicly disclosed.
Support hotline phone number
Toll-free phone support is available at +1 833 6778 890 from 8am to 12am ET daily.
VIP line for premium customers
No dedicated VIP phone line publicly available.
Separate complaint line
No separate complaints phone line publicly available.
Technical support
Technical support is available through live chat 24/7 and by email via the general support contact form.
Financial department
Financial inquiries are addressed via live chat, phone support during operational hours, or by email through the support center.
Security service
Security issues can be raised to customer support through available contact methods; no distinct security service contacts are provided.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
https://www.facebook.com/888casino
Instagram page
https://www.instagram.com/888casino/
Twitter/X page
https://twitter.com/888casino
LinkedIn page
https://www.linkedin.com/company/888holdings/
YouTube channel
https://www.youtube.com/user/888support
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server found.
Are there video calls with consultants?
No information indicating availability of video call support.
Is there a ticket system (helpdesk)?
Yes, 888casino uses a helpdesk ticket system accessible via their contact form and support center.
Is there a mobile app with support chat?
Yes, the 888casino Ontario mobile app includes support chat functionality.
Are push notifications supported?
The mobile app supports push notifications for updates and communications.
Is SMS support available?
No SMS support channel specifically mentioned.
Can I request a callback?
No public information about a callback service.
Are there forums or communities related to this casino?
No official forums, but communities may exist on social media platforms.
Is there a mobile app for contacting support?
Yes, customer support is accessible via the mobile app.
Are Zoom/Teams consultations possible?
No information indicating Zoom or Teams video consultations are available.
Is support available on weekends and holidays?
Yes, live chat is available 24/7 including weekends and holidays; phone support hours daily.
What are the support service operating hours?
Live chat 24/7; phone support from 8am to 12am ET daily.
Supported languages
English primarily; site navigation available in American English though multilingual options may be limited.
Service regions
Support services are focused on Ontario, Canada.
Can I contact support without registration?
Live chat is only accessible after logging into an account; email or phone support can be accessed without login.
Can I send documents through chat?
Yes, document upload is supported via the contact form or email support but not necessarily through live chat.
Privacy policy link
https://www.888casino.ca/en/privacy
Terms of service link
https://www.888casino.ca/en/terms
What to do if I forgot my account password?
Use the password recovery link on the login page by providing your registered email to reset your password.
How to restore access to a blocked account?
Contact customer support via live chat or email to request account review and restoration.
Why is my account blocked?
Common reasons include suspicious activity, verification failures, or breaching terms of service.
How to change profile information?
Profile updates are done via the account settings page; some changes may require support assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to secure your account and change your password.
How to set up two-factor authentication?
No specific public instructions; generally, enable 2FA in account security settings if available.
Why am I not receiving SMS confirmation codes?
Check phone number correctness, network issues, or contact support if persistent.
How to delete my casino account?
Contact customer support to request account closure and data removal as per policies.
What to do if I can't log into my account?
Use password recovery or contact support for assistance with access issues.
How to check account login history?
Login history may be available in account security settings, or request from support.
Why is document verification required?
To comply with regulatory Know Your Customer (KYC) and anti-money laundering laws.
What documents are needed for verification?
Typically government-issued ID, proof of address, and payment method verification.
How long does document verification take?
Usually between 24 to 72 hours.
What to do if documents are rejected?
Resubmit clear and valid documents or contact support for clarification.
How to upload documents for verification?
Upload via the account verification section or send by email if guided by support.
Why does my account require additional verification?
Triggered by large transactions, account changes, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited under casino terms of service.
How to report suspicious activity?
Contact customer support immediately with details of the incident.
What to do if I lose access to my email?
Inform support to update your registered email after verifying your identity.
How to change phone number in my account?
Update phone number in account settings or contact support if not editable.
Why are my account functions limited?
Due to pending verification, responsible gambling limits, or account reviews.
How to set deposit limits?
Deposit limits can be set through account responsible gambling settings or by support request.
What is self-exclusion and how to activate it?
A responsible gambling feature to temporarily or permanently block access to the casino, activatable via account settings or support.
How to temporarily freeze my account?
Contact support for temporary account suspension or use self-exclusion options.
What to do if I suspect fraud?
Report to customer support immediately for investigation.
Why is my deposit not going through?
Common issues include payment method errors, verification issues, or technical faults.
How long does withdrawal processing take?
Between 1 to 7 days depending on payment method.
What fees are charged for transactions?
Most transactions are free, but some payment methods may incur fees.
Why was my withdrawal request declined?
Reasons include failed verification, account issues, or policy breaches.
What deposit methods are available?
Interac, MuchBetter, Visa, Apple Pay, bank transfer, and other common payment options.
What are the minimum and maximum deposit amounts?
Minimum usually around C$10; maximum varies by payment method and account limits.
Maximum deposit amount
Varies depending on payment method and player tier.
How to cancel a withdrawal request?
Contact customer support as soon as possible to request cancellation.
Why is my withdrawal taking so long to process?
Delays may be due to verification, payment provider processing times, or technical issues.
Can I withdraw to a different card?
Withdrawals must be made to the original payment method used for deposit in most cases.
What to do if money was debited but not credited?
Contact support immediately with transaction details for resolution.
How to check the status of a financial transaction?
Check account transaction history or contact support for updates.
Why are financial operations blocked?
Could be due to verification issues, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, withdrawal limits apply depending on regulatory requirements and account status.
How do refunds work?
Refunds are processed back to the original payment method if eligible.
What to do with failed payments?
Retry transaction or contact support for assistance.
Can I change the withdrawal method?
Usually limited to original deposit method; contact support for exceptions.
Why is proof of funds source required?
To comply with anti-money laundering laws and regulatory standards.
How to get a financial transaction statement?
Request through customer support or access via account history section.
What to do if a payment is stuck?
Contact support with transaction details to investigate and resolve.
What currencies does the casino accept?
Canadian Dollar (CAD) primarily for Ontario players.
Is there currency conversion?
Currency conversion depends on payment provider; rates apply outside CAD.
How do cryptocurrency payments work?
Not typically available on regulated Ontario sites like 888casino Ontario.
What to do with payment system errors?
Check payment details and try again or contact support for help.
Can I return an erroneous deposit?
Contact support immediately to request return of mistaken deposits.
Why won't the game load?
Check internet connection, browser compatibility, and clear cache or try another device.
What to do when there's a game crash?
Reload the game or contact support if issue persists.
How to report a game error?
Use live chat or support form to report specific game issues.
Why did my winnings disappear after a crash?
Contact support to investigate and restore winnings.
Game sound not working - what to do?
Check device volume and browser settings; reload game or try another browser.
Game lagging or freezing - how to fix?
Ensure good internet connection, clear cache, and close background apps.
Why isn't my bet being counted?
Could be due to disconnections or technical errors; report to support.
How to check game round results?
Use game history feature or contact support.
What to do if the game is not responding?
Refresh page or restart app; contact support for ongoing issues.
Why are some games unavailable?
Restrictions due to licensing or geographic regulations.
How to clear cache for better game performance?
Clear browser cache and cookies or app data.
Problems with game display on mobile device?
Update app or browser; restart device; contact support if unresolved.
What to do if bonus didn't activate?
Contact support with details and screenshots for review.
How to check bonus wagering requirements?
Check bonus terms in your account or promotional details.
Why aren't bonus points being credited?
Could be due to betting requirements; contact support for specifics.
How to participate in tournaments and promotions?
Register and opt-in as required; details on promotions page.
What to do if promo code doesn't work?
Check code validity and terms; contact support if issues persist.
Why is Live Casino unavailable?
Could be due to maintenance, geographic restrictions, or account status.
Problems with video streaming in live games?
Check internet speed and device compatibility; try another browser or clear cache.
How to report a technical glitch?
Use live chat or support form to report with detailed description.
What to do if the website won't load?
Check internet connection, browser updates, clear cache, or try another device.
Browser compatibility issues?
Use supported browsers like Chrome, Firefox, or Safari and keep them updated.
How to update Flash Player or other plugins?
Modern casinos no longer rely on Flash; update browser for best experience.
What to do with slow website loading?
Clear cache, close other tabs, check internet speed, or switch to a faster browser.
How to get technical support for games?
Contact live chat or email support with game details and issues.