How to contact the casino support service?
The primary contact methods for 999 Casino support include email and live chat available on their website, where customers can get prompt assistance with their inquiries.
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What contact methods are available for customers?
Customers can reach support via email and live chat on the website.
Casino website
https://casino999.dk
Casino launch date
No verified specific launch date found for 999 Casino; typically, online casinos provide this information on their about or terms pages.
Gaming license
No direct verified license information for 999 Casino found; industry practice is to hold a license from a recognized authority such as Malta Gaming Authority or Danish Gambling Authority.
Casino headquarters location
No verified physical headquarters location found; online casinos generally disclose this in their "About Us" or legal section.
License jurisdiction
Not specifically verified; most reputable European casinos are licensed in jurisdictions like Denmark or Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, 999 Casino offers live chat on their website. It is reportedly available 24/7, with response times typically within a few minutes.
Is there a contact form on the website?
No specific mention of a contact form; many casinos provide this, usually found under the "Contact Us" or "Support" section.
Technical support email
[email protected] is used for general and technical inquiries.
VIP support email
No specific VIP support email is publicly verified; VIP support is often handled through dedicated contacts after player status confirmation.
Complaints email
Not explicitly verified; complaints generally routed through the main support email or a dedicated complaints address if available.
Finance department email
No specific finance email found; financial queries usually handled via the main support contact.
Security service email
No dedicated security email found; security issues typically reported through general support channels.
Support hotline phone number
No verified phone number found; many online casinos provide this if available.
VIP line for premium customers
No information on a dedicated VIP phone line.
Separate complaint line
Not verified.
Technical support
Available via live chat and email during regular and 24/7 hours.
Financial department
Contact through support email; specific finance contact details are not publicly listed.
Security service
Security inquiries managed through general customer support.
Telegram support account
Not found.
WhatsApp support account
Not available publicly.
Viber support account
Not available publicly.
WeChat support account
Not available publicly.
Facebook page
Not verified or linked publicly; typically found on the casino’s website footer.
Instagram page
Not verified.
Twitter/X page
Not verified.
LinkedIn page
Not found.
YouTube channel
Not found.
Telegram channel
Not found.
Discord server
No public Discord server information.
Are there video calls with consultants?
No information available about video call support.
Is there a ticket system (helpdesk)?
Standard industry practice involves ticket systems via email or website portals, but no specific system was confirmed.
Is there a mobile app with support chat?
No specific mobile app found with support chat functionality.
Are push notifications supported?
Not verified.
Is SMS support available?
Not indicated.
Can I request a callback?
No information about callback service availability.
Are there forums or communities related to this casino?
No official forums or communities found.
Are Zoom/Teams consultations possible?
Not available.
Is support available on weekends and holidays?
Support via live chat is 24/7, so yes, including weekends and holidays.
What are the support service operating hours?
Live chat is 24/7; email responses typically within 24 hours.
Supported languages
Support is available in Danish and English.
Service regions
Primarily Denmark but may serve other regions; specific service regions not detailed.
Can I contact support without registration?
Usually live chat allows contact without registration; email support does as well.
Can I send documents through chat?
Not verified; generally document upload supported via account portal or email.
Privacy policy link
Not directly found; usually located in the website footer.
Terms of service link
Not directly found; usually located in the website footer.
What to do if I forgot my account password?
Use the “Forgot password” feature on the login page to reset via email.
How to restore access to a blocked account?
Contact customer support to verify identity and request reactivation.
Why is my account blocked?
Common reasons include suspicious activity, verification failure, or breaches of terms.
How to change profile information?
Typically through account settings once logged in or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and enable two-factor authentication.
How to set up two-factor authentication?
If supported, enable in account security settings; follow provided instructions.
Why am I not receiving SMS confirmation codes?
Could be due to network issues, incorrect number, or service provider blocks.
How to delete my casino account?
Request account deletion by contacting customer support.
What to do if I can't log into my account?
Use password reset or contact support for help.
How to check account login history?
Usually available in account security or settings section.
Why is document verification required?
For identity verification, anti-fraud, and legal compliance (KYC).
What documents are needed for verification?
Typically government-issued ID, proof of address, and payment method proof.
How long does document verification take?
Usually 24-72 hours depending on volume.
What to do if documents are rejected?
Resubmit with correct, clear copies and contact support for guidance.
How to upload documents for verification?
Via the account verification section on the website or by email.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per user.
How to report suspicious activity?
Contact support immediately via email or live chat.
What to do if I lose access to my email?
Update email via support verification process.
How to change phone number in my account?
Change through account settings or with support assistance.
Why are my account functions limited?
Due to pending verification, account review, or compliance holds.
How to set deposit limits?
Through account responsible gaming settings or by request to support.
What is self-exclusion and how to activate it?
A tool to limit gambling activity by blocking access, activated via account settings or support.
How to temporarily freeze my account?
Request freeze through support; duration terms apply.
What to do if I suspect fraud?
Report to support immediately and follow their instructions.
Why is my deposit not going through?
Possible payment method issues, account restrictions, or technical errors.
How long does withdrawal processing take?
Typically 24-72 hours after approval.
What fees are charged for transactions?
Usually no fees from casino; payment provider fees may apply.
Why was my withdrawal request declined?
Common reasons are verification issues, bonus conditions, or insufficient balance.
What deposit methods are available?
Standard online casino methods—credit/debit cards, e-wallets, bank transfer.
What are the minimum and maximum deposit amounts?
Not specified; industry standard minimums often start around €10-20.
Minimum deposit amount
Not specified.
Maximum deposit amount
Not specified.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if possible.
Why is my withdrawal taking so long to process?
Due to verification or payment processing delays.
Can I withdraw to a different card?
Typically no; withdrawals must go to the deposit method used.
What to do if money was debited but not credited?
Contact support with payment details for investigation.
How to check the status of a financial transaction?
Via account transaction history or support inquiry.
Why are financial operations blocked?
Possible account verification issues or security concerns.
What documents are needed for large withdrawals?
Identity verification, proof of address, proof of fund source.
Are there withdrawal limits?
Most casinos implement withdrawal limits, often daily/weekly/monthly.
How do refunds work?
Refunds depend on casino policy; usually credited back to original payment method.
What to do with failed payments?
Check payment details and contact support for assistance.
Can I change the withdrawal method?
Usually not allowed after request submission.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request from support or download from account portal.
What to do if a payment is stuck?
Contact support to trace and resolve the issue.
What currencies does the casino accept?
Not specified; often supports EUR, USD, DKK.
Is there currency conversion?
Usually available with provider exchange rates.
How do cryptocurrency payments work?
If accepted, players deposit/withdraw using wallet addresses.
What to do with payment system errors?
Contact support with detailed error info.
Can I return an erroneous deposit?
Contact support immediately to request correction.
Why won't the game load?
Could be browser/device issues; try clearing cache or switching browsers.
What to do when there's a game crash?
Refresh the game or reload the website; if issue persists, report to support.
How to report a game error?
Contact support with game and error details.
Why did my winnings disappear after a crash?
Report immediately; support investigates account and game logs.
Game sound not working - what to do?
Check device sound settings and browser permissions.
Game lagging or freezing - how to fix?
Check internet connection and device performance.
Why isn't my bet being counted?
Could be game lag or server issues; report to support.
How to check game round results?
Usually shown in game history or round report.
What to do if the game is not responding?
Refresh the game or browser, check internet connection.
Why are some games unavailable?
Due to licensing restrictions or geographic limitations.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Update app/browser and check compatibility.
What to do if bonus didn't activate?
Contact support with bonus details.
How to check bonus wagering requirements?
Available in bonus terms on website.
Why aren't bonus points being credited?
Check activity eligibility and contact support.
How to participate in tournaments and promotions?
Register via promotions page and follow rules.
What to do if promo code doesn't work?
Verify code validity and contact support.
Why is Live Casino unavailable?
Could be regional restrictions or server issues.
Problems with video streaming in live games?
Check internet speed and browser compatibility.
How to report a technical glitch?
Contact support immediately with detailed info.
What to do if the website won't load?
Check internet connection and try different browsers.
Browser compatibility issues?
Use updated, supported browsers; disable conflicting extensions.
How to update Flash Player or other plugins?
Flash is deprecated; update browser or use HTML5 supported games.
What to do with slow website loading?
Clear cache and check network speed.
How to get technical support for games?
Contact live chat or email support with game details.