Ace Casino support can typically be contacted via phone during operating hours or through online contact forms available on their website. They may also offer live chat and email support for various inquiries.
Phone support, live chat, email, and contact forms on the casino website for customer inquiries and lost & found.
https://www.ace.com/
Verified specific launch date for Ace Casino is not publicly available; generally, online casinos announce their launch on their websites or through press releases upon establishment.
Ace Casino is typically licensed by a recognized gaming authority; however, specific license details should be checked on their website or related regulatory disclosures.
Ace Casino's parent company or holding entity is known to have headquarters in Switzerland, Zurich; physical casino branches may vary.
Online casinos like Ace Casino are usually licensed in well-regulated jurisdictions such as Malta, Curacao, or UK Gambling Commission, depending on their operational region.
Many licensed online casinos provide 24/7 live chat support with typical response times ranging from a few seconds to a few minutes; however, specific details for Ace Casino’s live chat are not explicitly verified.
Yes. Here https://support.ace.com/hc/en-us/requests/new
Not specifically disclosed for Ace Casino; generally, technical support emails are provided to address technical issues separately from general inquiries in online casinos.
VIP or premium customer support email addresses are often provided exclusively to VIP members and not publicly listed.
Standard practice is to provide a dedicated complaints email or form; no publicly verified direct complaints email available for Ace Casino.
Financial inquiries are typically handled via a designated email for billing or payments, but specific details for Ace Casino are unavailable.
Most casinos have a security email for reporting fraud or suspicious activity, but no publicly confirmed Ace Casino address.
+1 (424) 414-2416
VIP members usually have a dedicated line or contact but details are provided privately to those customers.
It is industry-standard for some casinos to have a separate complaints line, but Ace Casino does not publicly disclose this.
Casinos provide technical support via email, live chat, and sometimes phone during operating hours.
Commonly reachable via email or phone for payment and withdrawal related questions in licensed casinos.
Typically reachable via email for reporting security concerns or fraud.
No verified Telegram support account for Ace Casino.
No verified WhatsApp support number available.
No verified Viber support account.
No verified WeChat support account.
No specific official Ace Casino Facebook page verified.
No specific official Ace Casino Instagram account verified.
No verified official Twitter/X account found.
Ace Casino's holding company or related entity may have a LinkedIn presence; exact page is not verified.
No verified official YouTube channel for Ace Casino.
No verified official Telegram channel.
No official Discord server information is available.
Video call support is uncommon in online casino support and not verified for Ace Casino.
Licensed casinos usually have a ticket system for managing customer requests; specific confirmation for Ace Casino is unavailable.
Many casinos have mobile apps with integrated support chat; specific details for Ace Casino mobile app support chat are not verified.
Push notifications are commonly enabled in casino apps for promotions and updates; no specific confirmation for Ace Casino.
SMS support is rare for casino customer support and not confirmed for Ace Casino.
Callback services exist in some casinos but are generally not standard and no confirmation for Ace Casino.
Some casinos bundle support in their mobile app, but no verified Ace Casino app details.
Video consultations via Zoom or Teams are not standard for casino customer service.
Most online casinos provide 24/7 or extended hour support including weekends and holidays.
Support availability usually aligns with casino operating hours; some provide full 24/7 support.
Licensed casinos commonly support English and often multiple other languages for international customers; exact Ace Casino languages unknown.
Typically serve customers globally or regionally based on license restrictions; Ace Casino likely serves regions according to license terms.
Many casinos allow unregistered users to contact support via general inquiry forms, but account-specific requests require login.
Typically available in website footer; specific URL for Ace Casino privacy policy not directly verified.
Typically provided in the website footer; specific URL for Ace Casino terms is not verified.
Contact customer support with account details and follow verification to restore access.
Common reasons include suspected fraud, violation of terms, bonus abuse, or unsuccessful verification.
Profile info is updated via account settings after login; support may assist if needed.
Usually available in account security settings; enable with authenticator app or SMS if supported.
Possible issues include network problems, wrong phone number, or SMS blocking by carrier.
Submit a request to support or use account closure features per the casino’s policy.
Verify credentials, reset password, check internet connection, contact support if problem persists.
Available in account settings or security section on some casino platforms.
To comply with KYC regulations, verify identity, prevent fraud and money laundering.
Government-issued ID, proof of address, sometimes proof of payment method.
Usually 24-72 hours depending on workload and document clarity.
Resubmit clear, valid documents meeting casino requirements; contact support for help.
Typically via secure upload in account verification section or through support email.
Triggered by large transactions, suspicious activity, or regulatory requirements.
Most casinos prohibit multiple accounts per person; it can lead to account closure.
Contact security or support immediately via provided support channels.
Edit in account settings or request support assistance.
Restrictions may be due to pending verification, suspected fraud, or regulatory compliance.
Usually configurable in responsible gaming settings or by contacting support.
Contact support to request a temporary freeze for responsible gaming.
Possible reasons include payment method issues, insufficient funds, technical errors, or restrictions.
Typically between 24 hours to 7 business days depending on method and verification.
Licensed casinos may charge no fees or small fees depending on payment provider.
Common reasons include incomplete verification, exceeding limits, or suspicious activity.
Usually credit/debit cards, e-wallets, bank transfers, and sometimes cryptocurrencies.
Varies by casino and method; general minimums start at $10 or equivalent.
Common minimum deposit is $10 or local currency equivalent.
Typically ranges from $1,000 to $10,000 per transaction or day, varying by casino.
Contact support immediately to request cancellation if allowed.
Delays due to verification, banking processing times, or high volume periods.
Withdrawals usually must go to the original deposit method for anti-fraud compliance.
Contact support with transaction details for investigation.
Check account transaction history or contact support.
Blocks can occur due to compliance reviews, suspicious activity, or technical issues.
Enhanced KYC with proof of source of funds, ID, and sometimes additional documentation.
Refunds are processed depending on payment method and casino policy; contact support for specifics.
Try alternate payment method and contact support for resolution.
Changes are often restricted for security, requiring support approval.
To comply with AML regulations verifying the origin of deposited funds.
Request from support or download from account transaction history.
Commonly accepts major currencies like USD, EUR, GBP, CAD, and sometimes cryptocurrencies.
Many casinos offer automatic currency conversion often with competitive exchange rates.
Contact support promptly; try alternative payment methods if needed.
Check internet, browser compatibility, clear cache, or try another device.
Restart game or browser; contact support if issue persists.
Use support chat or email to provide details and screenshots.
Report immediately to support; investigations may restore winnings.
Check device volume, browser settings, and try reloading.
Could be due to lag or game error; report to support with details.
Usually available in game's history or recent plays section.
Reload or restart game; contact support if unresolved.
Geographic restrictions or technical issues may apply.
Clear browser data/cache via settings or app cache clearance.
Ensure app/browser is updated; try different resolution settings.
Contact support with bonus code and account details for review.
Found in bonus terms on promotions or account section.
Ensure eligibility and compliance with terms; contact support otherwise.
Register as required and follow promotion rules on site.
Verify code validity and terms; contact support if issues persist.
Could be maintenance, location restrictions, or connection issues.
Use support contact channels with detailed description and screenshots.
Check internet, browser compatibility, clear cache, try different device.
Use recommended browsers and keep software updated for best experience.
Check network, close other apps, try different browser or device.
Contact support via live chat, email, or phone as provided by the casino.
