How to contact the casino support service?
You can contact Action Casino support primarily through live chat and email. Their support team is available 24/7 to assist with any questions or issues.
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What contact methods are available for customers?
Live chat, email support, and a help center for submitting requests are available.
Casino website
https://www.casinoaction.com
Casino launch date
Casino Action was established in 2002.
Gaming license
The casino holds licenses from the Kahnawake Gaming Commission and the Malta Gaming Authority.
Casino headquarters location
The headquarters of Casino Action is located at 8, Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta.
License jurisdiction
Licensed in Kahnawake, Canada and Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available 24/7 with quick and knowledgeable response times.
Is there a contact form on the website?
There is a help center platform where customers can submit requests and inquiries.
Technical support email
VIP support email
No specific VIP support email is publicly available; VIP customers typically use standard support channels or dedicated VIP representatives if assigned.
Complaints email
No explicit complaints email found; complaints are generally handled through customer support or regulatory bodies.
Finance department email
No dedicated finance email publicly listed; financial inquiries should be directed to general support.
Security service email
No public email found specifically for security-related issues.
Support hotline phone number
There is no publicly available customer support phone number for Casino Action.
VIP line for premium customers
Not publicly available.
Separate complaint line
Not publicly available.
Technical support
Available 24/7 through live chat and email support.
Financial department
Contact through general support channels due to absence of dedicated finance contact.
Security service
Handled through general customer service; no separate contact details found.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support number or account publicly available.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No definitive official Facebook page URL identified.
Instagram page
No definitive official Instagram account URL identified.
Twitter/X page
No definitive official Twitter/X account URL identified.
LinkedIn page
No specific LinkedIn company page for Casino Action found.
YouTube channel
No official YouTube channel found.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
Video call support is generally not offered by online casinos including Casino Action.
Is there a ticket system (helpdesk)?
Yes, the casino uses a help center ticketing system to manage customer requests.
Is there a mobile app with support chat?
There is no dedicated mobile app for Casino Action; support is accessible via website.
Are push notifications supported?
Push notifications support is not specified.
Is SMS support available?
SMS support is not typically a standard offering.
Can I request a callback?
Callback service availability is not indicated.
Are there forums or communities related to this casino?
There are no official forums or communities directly linked to Casino Action.
Is there a mobile app for contacting support?
No dedicated support app available.
Are Zoom/Teams consultations possible?
Video consultations via Zoom or Teams are not supported.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates continuously 24 hours a day, 7 days a week.
Supported languages
Multilingual support is available including English, German, and Swedish on mobile.
Service regions
Support is provided mainly to users in Canada and internationally where licensed.
Can I contact support without registration?
Yes, some support channels like general inquiries or help center may be accessible without registration.
Can I send documents through chat?
Document upload capability through live chat is not explicitly stated but common in industry practice.
Privacy policy link
https://www.casinoaction.com/en/privacy
Terms of service link
https://www.casinoaction.com/en/terms
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to reset your password via registered email.
How to restore access to a blocked account?
Contact customer support through live chat or email for account review and restoration assistance.
Why is my account blocked?
Common reasons include suspicious activity, failure to verify identity, or violation of terms.
How to change profile information?
Profile updates can typically be made in account settings or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and enable additional security measures.
How to set up two-factor authentication?
If supported, 2FA setup is usually found in security settings of the user account.
Why am I not receiving SMS confirmation codes?
Common issues include network problems, incorrect phone number, or carrier blocking messages.
How to delete my casino account?
Contact customer support to request account closure; some jurisdictions require certain retention periods.
What to do if I can't log into my account?
Reset password, check internet connectivity, or contact support for assistance.
How to check account login history?
Login history access is typically available in account security or profile sections.
Why is document verification required?
Verification is required for KYC compliance, fraud prevention, and regulatory adherence.
What documents are needed for verification?
Valid government-issued ID, proof of address, and sometimes payment method verification.
How long does document verification take?
Verification processing usually takes 24 to 72 hours depending on document clarity and volume.
What to do if documents are rejected?
Resubmit clear and valid documents or contact support for detailed instructions.
How to upload documents for verification?
Use the account verification section on the website or upload via support channels if allowed.
Why does my account require additional verification?
Triggered by large withdrawals, suspicious behavior, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts per user are usually prohibited under terms of service.
How to report suspicious activity?
Report immediately to support with detailed information.
What to do if I lose access to my email?
Contact support with alternate verification to update email.
How to change phone number in my account?
Update in account settings or contact support if locked out.
Why are my account functions limited?
Due to pending verification, suspected fraud, or active self-exclusion.
How to set deposit limits?
Deposit limits can be set in responsible gambling settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool allowing players to block themselves; activate via account settings or support.
How to temporarily freeze my account?
Request account freeze via support channels.
What to do if I suspect fraud?
Report to support immediately with all relevant details.
Why is my deposit not going through?
Possible issues with payment method, bank restrictions, or technical errors.
How long does withdrawal processing take?
Withdrawals typically process within 24 to 72 hours.
What fees are charged for transactions?
Casinos usually do not charge fees but third-party payment providers may.
Why was my withdrawal request declined?
Common reasons include incomplete verification or suspicion of fraud.
What deposit methods are available?
Maestro, MasterCard, Neteller, Visa Electron, Visa, LiqPay, QIWI, Skrill.
What are the minimum and maximum deposit amounts?
General deposit limits vary by payment method and jurisdiction.
Minimum deposit amount
Typically starts at around $10 depending on the method.
Maximum deposit amount
Varies, often subject to account status and regulatory limits.
How to cancel a withdrawal request?
Canceling withdrawals depends on processor speed; contact support quickly after request.
Why is my withdrawal taking so long to process?
Delays may be due to verification, payment processor delays, or high volume.
Can I withdraw to a different card?
Withdrawals usually must be made to the same source used for deposits.
What to do if money was debited but not credited?
Contact support immediately with payment proof.
How to check the status of a financial transaction?
Check transaction history in account or contact support.
Why are financial operations blocked?
Could be due to compliance, verification, or suspicious activity.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and source of funds documentation.
Are there withdrawal limits?
Yes, limits vary by account level and jurisdiction.
How do refunds work?
Refunds are processed via original payment method after review.
What to do with failed payments?
Retry with different method or contact support.
Can I change the withdrawal method?
Generally no; withdrawals must match deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request from support or access downloadable reports in account.
What to do if a payment is stuck?
Contact support to investigate and resolve.
What currencies does the casino accept?
USD, CAD, EUR, GBP, and others depending on region.
Is there currency conversion?
Currency conversion is available with possible fees depending on method.
How do cryptocurrency payments work?
Few casinos accept crypto; if accepted, follow wallet deposit instructions.
What to do with payment system errors?
Retry, use different method, or contact support.
Can I return an erroneous deposit?
Contact support immediately to rectify.
Why won't the game load?
Clear cache, check internet, update browser, or contact support.
What to do when there's a game crash?
Refresh, relogin, and report crash to support.
How to report a game error?
Use support channels with detailed information.
Why did my winnings disappear after a crash?
Contact support promptly to investigate.
Game sound not working - what to do?
Check device volume, game settings, and browser permissions.
Game lagging or freezing - how to fix?
Clear cache, check connection, close background apps.
Why isn't my bet being counted?
Could be a technical issue or bet timing; contact support.
How to check game round results?
Review game history or contact support.
What to do if the game is not responding?
Refresh, relogin, or contact support.
Why are some games unavailable?
Regional restrictions or maintenance.
How to clear cache for better game performance?
Clear browser cache/cookies through settings.
Problems with game display on mobile device?
Ensure browser is updated and restart device if needed.
What to do if bonus didn't activate?
Contact support with bonus details promptly.
How to check bonus wagering requirements?
Found in bonus terms or account bonus info.
Why aren't bonus points being credited?
Could be due to wager criteria not met; check terms.
How to participate in tournaments and promotions?
Follow promotion rules on website or contact support.
What to do if promo code doesn't work?
Verify code validity or expiry; contact support.
Why is Live Casino unavailable?
May be due to location restrictions or technical issues.
Problems with video streaming in live games?
Check connection and browser compatibility.
How to report a technical glitch?
Use support channels with detailed description.
What to do if the website won't load?
Clear cache, change browser or check internet.
Browser compatibility issues?
Use updated browsers like Chrome, Firefox or Edge.
How to update Flash Player or other plugins?
Flash is mostly obsolete; ensure browser is up-to-date.
What to do with slow website loading?
Clear cache and close unused tabs.
How to get technical support for games?
Contact casino support via chat or email.