How to contact the casino support service?
Customers can contact Adameve Casino support primarily via 24/7 live chat or email. Additional methods may be available depending on service region.
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What contact methods are available for customers?
Live chat, email, contact form, hotline phone number, and social media profiles are available for support.
Casino website
https://www.adamevecasino.com
Gaming license
Licensed by Curacao and the gaming commission of the Netherlands Antilles
Casino headquarters location
Headquarters located in Curacao. The operator is Cyberneedle N.V. Casinos.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7; response time typically within seconds unless all support staff are occupied.
Is there a contact form on the website?
Yes, a contact form is available on the support/contact page of the casino’s website.
Technical support email
VIP support email
Industry-standard: Most licensed online casinos provide a dedicated VIP support email, accessible via the VIP program or after account upgrade.
Complaints email
Industry-standard: Casinos typically provide a specific complaints address or direct complaints through the main support email or a complaints form.
Finance department email
Industry-standard: Financial inquiries are usually routed through the main support email or a dedicated finance@casinoaddress email.
Security service email
Industry-standard: Security or fraud queries are managed through a dedicated email (commonly security@casinoaddress) or main support.
Support hotline phone number
8007652326 (note: verify region and service hours)
VIP line for premium customers
Industry-standard: VIP customers may contact a dedicated phone line displayed within their account dashboard or VIP program page.
Separate complaint line
Industry-standard: Complaints may be handled via a dedicated line or routed to a complaints specialist via the main hotline.
Technical support
Available 24/7 via live chat and email; response typically prompt; escalation to technical team for complex issues.
Financial department
Industry-standard: Financial support typically provided via email or direct hotline during business hours.
Security service
Industry-standard: Security service available through support channels; large casinos may offer dedicated fraud prevention staff.
Telegram support account
Industry-standard: Some casinos provide support via Telegram, usually accessible from the contact page or social media.
WhatsApp support account
Industry-standard: Increasingly offered; casinos display WhatsApp support numbers on their contact page.
Viber support account
Industry-standard: Viber support is available with some casinos in specific regions; check contact page.
WeChat support account
Industry-standard: Large casinos serving Asia may offer WeChat support, details shown on website.
Facebook page
Industry-standard: Official Facebook page typically linked at website footer; check www.adamevecasino.com for details.
Instagram page
Industry-standard: Instagram account usually found via website or searching casino name; sometimes listed at footer.
Twitter/X page
Industry-standard: Official account displayed at casino site footer or by searching @adamevecasino.
LinkedIn page
Industry-standard: LinkedIn page, if available, listed under the company name for business contacts.
YouTube channel
Industry-standard: Some casinos maintain a YouTube channel for updates; official link published at website.
Telegram channel
Industry-standard: Promotional and support updates sometimes posted; link provided on official site.
Discord server
Industry-standard: Discord may be available for community discussion and support if listed on site.
Are there video calls with consultants?
Industry-standard: Video call support is rarely offered; most casinos rely on chat and phone.
Is there a ticket system (helpdesk)?
Industry-standard: Most licensed casinos operate a ticket-based helpdesk for tracking and managing support requests.
Is there a mobile app with support chat?
Yes, casino is mobile compatible; support chat is typically available in the mobile version and app.
Are push notifications supported?
Industry-standard: Push notifications available for app users for bonuses, account alerts, and promos.
Is SMS support available?
Industry-standard: Some casinos offer SMS updates or support in select regions; check website for options.
Can I request a callback?
Industry-standard: Casinos often allow registered users to request callback via support or account area.
Are there forums or communities related to this casino?
Industry-standard: Official forums may be available; most community discussions happen on casino review sites or social networks.
Is there a mobile app for contacting support?
Yes, mobile app and mobile version offer live chat and other support functions.
Are Zoom/Teams consultations possible?
Industry-standard: Casinos rarely support Zoom/Teams; all communication is through website and standard channels.
Is support available on weekends and holidays?
Yes, support accessible 24/7, including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
English, Russian
Service regions
Casino serves multiple international regions apart from restricted countries; refer to details on website.
Can I contact support without registration?
Industry-standard: Most casinos offer pre-registration support via live chat or contact form.
Can I send documents through chat?
Yes, industry-standard procedure allows document upload through secure chat or website portal during KYC.
Privacy policy link
https://www.adamevecasino.com/privacy-policy
Terms of service link
Industry-standard: Terms of service linked at the bottom/footer of casino’s home page.
What to do if I forgot my account password?
Use password recovery feature on website; submit registered email for reset instructions to be sent.
How to restore access to a blocked account?
Contact support via live chat or email to request review and restoration, providing identity and necessary documents.
Why is my account blocked?
Accounts may be blocked for KYC issues, suspicious activity, policy breaches, or self-exclusion requests.
How to change profile information?
Update your details in the account/profile area or contact support to request account amendments.
What to do if I suspect my account has been hacked?
Notify support immediately, change password, and submit identity documents for account review and recovery.
How to set up two-factor authentication?
Industry-standard: Enable 2FA through account security settings; instructions are provided in help or security FAQ.
Why am I not receiving SMS confirmation codes?
Confirm correct phone, check SMS block/spam filters, restart device, or contact support for further troubleshooting.
How to delete my casino account?
Send account deletion request to support via email or chat; follow security steps to confirm identity.
What to do if I can't log into my account?
Verify login credentials, reset password, clear browser cache, or contact support for troubleshooting and assistance.
How to check account login history?
Industry-standard: Most casinos provide login history in account security/settings area; contact support if unavailable.
Why is document verification required?
Document verification is part of regulatory KYC to prevent fraud, ensure account legitimacy, and verify age and identity.
What documents are needed for verification?
Standard requirements: proof of identity (passport or driver's license), proof of address (utility bill), and payment method details.
How long does document verification take?
Verification generally takes 24-72 hours; high-traffic periods may extend processing.
What to do if documents are rejected?
Resubmit correct documents per guidelines or contact support to clarify requirements; ensure clarity and validity.
How to upload documents for verification?
Upload through secure account portal or by reply to support email as instructed on website.
Why does my account require additional verification?
Enhanced verification required for large withdrawals, suspicious transactions, or discrepancies in personal information.
Can I have multiple accounts?
Industry-standard: Multiple accounts are strictly prohibited; violation may result in permanent bans and forfeiture of funds.
How to report suspicious activity?
Notify support via live chat/email; state details and provide evidence for investigation by the security team.
What to do if I lose access to my email?
Contact support and provide alternate proof of identity to change account email and regain access.
How to change phone number in my account?
Update phone number in account settings or contact support to verify identity and request change.
Why are my account functions limited?
Restrictions may apply pending KYC, large withdrawals, suspicious activity, or operator-imposed limits.
How to set deposit limits?
Set deposit limits using responsible gambling tools in account settings or by requesting via support channels.
What is self-exclusion and how to activate it?
Activate self-exclusion via responsible gambling section or contact support for restriction on your account.
How to temporarily freeze my account?
Request temporary freeze/cool-off via responsible gambling tools or live support chat.
What to do if I suspect fraud?
Inform support immediately, provide evidence, and follow case protocol for investigation and account security.
Why is my deposit not going through?
Payment failures may be due to card/bank issues, incorrect details, regional restrictions, or technical errors; contact support.
How long does withdrawal processing take?
Withdrawals via e-wallet: 24-48hr; cards: 2-5 days; bank transfer: 3-5 days; pending time: 96hr.
What fees are charged for transactions?
Industry-standard: Transaction fees depend on payment method; details are found in the payment policy or support FAQ.
Why was my withdrawal request declined?
Declines may occur due to incomplete KYC, bonus wagering not met, technical issues, or payment restrictions.
What deposit methods are available?
MasterCard, Neteller, Visa Electron, Visa, Skrill, Bank Wire Transfer, EcoPayz.
What are the minimum and maximum deposit amounts?
Minimum deposit usually €10; maximum depends on method and policy, typically up to €5,000 per transaction.
Maximum deposit amount
Industry-standard: Maximum deposit typically ranges from €2,000 to €5,000 per transaction, check website for specifics.
How to cancel a withdrawal request?
Withdrawals can usually be cancelled during the 'pending' period via the account area or by contacting support.
Why is my withdrawal taking so long to process?
Delays may result from pending KYC, high demand, incorrect payment details, or technical errors.
Can I withdraw to a different card?
Withdrawals typically must go to the original deposit method due to anti-money laundering rules; contact support if alternative needed.
What to do if money was debited but not credited?
Contact support, provide transaction ID and payment details; operator will investigate with payment provider.
How to check the status of a financial transaction?
Track transactions via account statement/history section; contact support for pending issues.
Why are financial operations blocked?
Blockages may result from suspicious activity, account verification issues, or operator-imposed limits.
What documents are needed for large withdrawals?
For high-value withdrawals, provide proof of identity, address, and possibly source of funds documentation.
Are there withdrawal limits?
Yes: €2,500 per week for players withdrawing 5 times their lifetime deposits or more.
How do refunds work?
Refunds initiated via support after investigation; policies outlined in terms of service and depend on payment method.
What to do with failed payments?
Check payment details, review limits, retry transaction, and contact support if issues persist.
Can I change the withdrawal method?
Request via support, subject to approval and regulatory checks; usually only before withdrawal is processed.
Why is proof of funds source required?
Verification required by regulators for anti-money laundering compliance; casinos may request for large transactions.
How to get a financial transaction statement?
Access via account history area or email request to finance department/support.
What to do if a payment is stuck?
Contact support, provide transaction details, and await resolution, which may require payment processor review.
What currencies does the casino accept?
Euros, British pounds sterling, US dollars.
Is there currency conversion?
Industry-standard: Currency conversion is typically available, rates depend on payment provider or casino policy.
How do cryptocurrency payments work?
Industry-standard: Some casinos support crypto deposits and withdrawals; follow wallet and address instructions in cashier.
What to do with payment system errors?
Retry transaction, check payment provider status, and contact support with screenshots and details for assistance.
Can I return an erroneous deposit?
Contact support as soon as possible; operator will attempt reversal if funds are not yet processed.
Why won't the game load?
Troubleshoot by refreshing browser, clearing cache, checking internet, and verifying account status; seek support if unresolved.
What to do when there's a game crash?
Refresh browser or app, clear cache, restart device; if problem persists, contact technical support.
How to report a game error?
Notify support via chat or email; provide game name, time, and details of the error for investigation.
Why did my winnings disappear after a crash?
Contact support with session ID and details; winnings are validated and credited if crash occurred during a fair win.
Game sound not working - what to do?
Check device volume, browser or app audio settings, reload game, or contact support if issue persists.
Game lagging or freezing - how to fix?
Clear cache, check network, restart device; ongoing problems should be reported to technical team via support.
Why isn't my bet being counted?
Possible connection issue or game lag; contact support and provide game details for resolution and transaction audit.
How to check game round results?
Access game history in account area or request details via support for official result verification.
What to do if the game is not responding?
Close and reopen game, clear cache, update browser/app; contact support if persistent or widespread technical faults.
Why are some games unavailable?
Games may be restricted by jurisdiction, licensing, or maintenance periods. Check availability or inquire via support.
How to clear cache for better game performance?
Use browser/app settings to clear cache and cookies; step-by-step guides typically available in support FAQ.
Problems with game display on mobile device?
Try updating app, clearing cache, checking screen settings, and contacting support for device compatibility issues.
What to do if bonus didn't activate?
Refresh account, check promo validity, and contact support if bonus not credited automatically.
How to check bonus wagering requirements?
Review terms in promotions section, account area, or ask support for specific campaign details.
Why aren't bonus points being credited?
May relate to promo conditions, eligibility, or technical delay; contact support for manual credit or explanation.
How to participate in tournaments and promotions?
Register through casino lobby or account area; follow rules displayed on promo page; support available for inquiries.
What to do if promo code doesn't work?
Verify code, eligibility, expiry; contact support for troubleshooting and manual activation if valid.
Why is Live Casino unavailable?
Could be due to regional restrictions, technical maintenance, or account limitations; contact support for clarification.
Problems with video streaming in live games?
Test device and connection, clear cache, or update app/browser. Persistent issues should be escalated to support.
How to report a technical glitch?
Use live chat or email, explaining details, screenshots, and affected games for timely resolution by technical team.
What to do if the website won't load?
Check network, device, and browser updates; try alternate connection; if problem persists, contact support via auxiliary methods.
Browser compatibility issues?
Use recommended browsers (latest Chrome, Firefox, Safari); clear cache, update plugins, or ask support about compatibility lists.
How to update Flash Player or other plugins?
Install latest version from official site; enable plugin in browser settings; detailed guides in support FAQ.
What to do with slow website loading?
Clear cache, check network speed, close unused apps, restart device, or consult support for further optimization.
How to get technical support for games?
Industry-standard: Reach technical support via live chat, email, or helpdesk, available 24/7 for all registered users.