How to contact the casino support service?
AdmiralBet Casino support can be contacted via live chat, email, and a toll-free telephone number available on the website.
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What contact methods are available for customers?
Live chat, email ([email protected]), and toll-free phone (800 213191) are all available.
Casino website
https://www.admiralbet.it
Casino launch date
AdmiralBet has operated in Italy since 2012 as the online brand of Admiral Sport Srl.
Gaming license
AdmiralBet operates under GAD 15096 issued by the Agenzia delle Dogane e dei Monopoli (ADM).
Casino headquarters location
Admiral Sport Srl, based in Rome, Italy.
License jurisdiction
Italy, regulated by Agenzia delle Dogane e dei Monopoli (ADM).
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available. Support operates daily from 08:00 to 21:00. Response is usually quick during operational hours.
Is there a contact form on the website?
Yes, a contact form is available in the Help Center and assistance sections.
Technical support email
VIP support email
Industry standard is a dedicated VIP email or direct VIP manager contact upon request.
Complaints email
[email protected]; industry best practice is to handle complaints through this email or a dedicated compliance address.
Finance department email
No specific email found; industry standard is using main support for financial inquiries.
Security service email
No dedicated email available; security-related issues are typically addressed via main support channels.
Support hotline phone number
800 213191 (Italy, toll-free).
VIP line for premium customers
Industry standard is a separate VIP phone line given to VIP players; contact support for details.
Separate complaint line
No specific line found; complaints typically handled via main support or email.
Technical support
Technical issues can be resolved via live chat, email support, and Help Center resources.
Financial department
Financial queries are addressed through main support channels, email, or chat.
Security service
Security concerns should be submitted via main support contact methods.
Telegram support account
No official Telegram support reported; industry standard is to use only verified channels.
WhatsApp support account
No WhatsApp support; most casinos use email, chat, or phone.
Viber support account
No Viber support account detected; customers should use official website channels.
WeChat support account
No WeChat support found; standard is to use website-listed contacts.
Facebook page
No official Italian Facebook page sourced; typically, casinos provide this on their site.
Instagram page
No confirmed Instagram account for AdmiralBet Italy; some regional AdmiralBet accounts exist.
Twitter/X page
No official AdmiralBet Italy Twitter/X listed; check casino site or contact support.
LinkedIn page
No official AdmiralBet LinkedIn page found; standard is to use website info.
YouTube channel
No official YouTube channel for AdmiralBet Italy identified; check onsite for updates.
Telegram channel
No Telegram channel found for AdmiralBet Italy.
Discord server
No Discord server detected; casino forums and communities are more common.
Are there video calls with consultants?
Industry standard is text chat and phone support; video calls are generally not offered.
Is there a ticket system (helpdesk)?
Yes, a helpdesk/ticket system is available via the Help Center or contact form.
Is there a mobile app with support chat?
Yes, AdmiralBet's mobile app allows access to support services including chat.
Are push notifications supported?
Yes, push notifications for account updates and promotions are standard in mobile apps.
Is SMS support available?
No SMS support confirmed; communication is through website-listed channels.
Can I request a callback?
Most regulated casinos allow callback requests via form or chat; AdmiralBet follows this best practice.
Are there forums or communities related to this casino?
Not officially; industry best practice is support forums hosted by third parties.
Is there a mobile app for contacting support?
AdmiralBet's mobile app offers contact with support via chat and email.
Are Zoom/Teams consultations possible?
Generally not provided; standard support channels are chat, phone, or email.
Is support available on weekends and holidays?
Yes, support is available every day from 08:00 to 21:00, including weekends and holidays.
What are the support service operating hours?
Support is available daily from 08:00 to 21:00 (Italian local time).
Supported languages
Italian is fully supported; English support is available for technical inquiries and international customers.
Service regions
AdmiralBet Italy serves customers physically present and registered in Italy.
Can I contact support without registration?
Yes, website visitors can access general support and FAQs.
Can I send documents through chat?
Customers can send documents via email or upload them through their account portal; chat may direct you to the correct method.
Privacy policy link
https://www.admiralbet.it/pages/privacy-policy
Terms of service link
https://www.admiralbet.it/pages/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link in the login area to reset it via email instructions—a standard industry process.
How to restore access to a blocked account?
Contact customer support via email or chat, provide ID documents, and clarify the reason for blocking; standard procedure for account restoration.
Why is my account blocked?
Common reasons include failed verification, suspicious activity, responsible gaming limits, or policy violations—industry standard.
How to change profile information?
Log into your account and use the profile area to update details, or submit changes to support if necessary; standard casino practice.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, provide identification, and request a security review as per casino protocols.
How to set up two-factor authentication?
Two-factor authentication is usually set up via account security settings; if available, follow onsite instructions or contact support for assistance.
Why am I not receiving SMS confirmation codes?
Check correct phone number and network, ensure service provider allows such messages, and consult support for additional troubleshooting.
How to delete my casino account?
Request account deletion by contacting customer support via email or live chat and confirm your identity—a standard regulatory process.
What to do if I can't log into my account?
Check your credentials, reset password, clear cache, disable VPN, and contact support if the problem persists—industry guidance.
How to check account login history?
This feature, if available, is found in your account dashboard; otherwise, request history via customer support per standard procedure.
Why is document verification required?
Verification (KYC) is mandatory for security, fraud prevention, and legal compliance in regulated casinos.
What documents are needed for verification?
You generally need a valid photo ID (passport, national ID, or driver’s license), proof of address, and sometimes payment method proof.
How long does document verification take?
Document verification typically takes between a few hours to 24-48 hours depending on volume and completeness.
What to do if documents are rejected?
Resubmit clear, unaltered documents or contact support for clarification and guidance—a regulated casino standard.
How to upload documents for verification?
Login to your account and use the "Verification" or "Documents" section, or send documents via specified email—per industry standards.
Why does my account require additional verification?
Triggers include large deposits, suspicious activity, multiple accounts, or regulatory requests—common in licensed casinos.
Can I have multiple accounts?
No; licensed casinos strictly prohibit multiple accounts under the same identity due to regulatory and anti-fraud rules.
How to report suspicious activity?
Contact support immediately by email or chat; most casinos escalate security incidents as top priority.
What to do if I lose access to my email?
Contact customer support for account recovery, and provide alternative identification and phone number for verification—standard policy.
How to change phone number in my account?
Update through account profile or request the change from customer support, providing identification if needed.
Why are my account functions limited?
Common reasons include incomplete KYC, deposit limits, responsible gambling settings, or security checks—industry explanation.
How to set deposit limits?
Set deposit limits in your account settings under "Responsible Gaming" or contact support to adjust limits as needed.
What is self-exclusion and how to activate it?
Self-exclusion allows voluntary temporary or permanent suspension; activate via the account menu or by contacting support.
How to temporarily freeze my account?
Submit a freeze request via chat or email, specifying duration and reason; casino will confirm status—industry standard.
What to do if I suspect fraud?
Contact support through chat, email, or phone; provide details and supporting evidence for investigation—a regulatory requirement.
Why is my deposit not going through?
Causes include payment processor issues, insufficient funds, incorrect details, or card limits; contact support if unresolved.
How long does withdrawal processing take?
Withdrawals typically process within 24-48 hours; delays may occur due to verification or banking schedules.
What fees are charged for transactions?
AdmiralBet does not typically charge withdrawal fees; payment provider fees may apply—verified per Italian regulatory standards.
Why was my withdrawal request declined?
Common reasons include incomplete verification, breach of T&Cs, or withdrawal amount below minimum/above maximum; contact support for details.
What deposit methods are available?
AdmiralBet accepts credit cards (MasterCard), prepaid cards, bank transfers, and other listed methods.
What are the minimum and maximum deposit amounts?
Deposit limits depend on payment method; minimums usually range from €10 to €20, maximums set per banking policy.
Minimum deposit amount
€10 is standard for most regulated online casinos.
Maximum deposit amount
Usually €5,000 to €10,000 per transaction for most methods; bank transfer may allow larger amounts.
How to cancel a withdrawal request?
Withdrawals can be cancelled in your account dashboard before processing; otherwise, contact support for assistance.
Why is my withdrawal taking so long to process?
Delays may result from verification checks, incomplete documents, bank schedules, or system issues.
Can I withdraw to a different card?
Withdrawal to the original deposit method is required unless unavailable; contact support to arrange alternate payout according to casino rules.
What to do if money was debited but not credited?
Contact support with transaction details; provide proof of payment for investigation and resolution—a regulated casino protocol.
How to check the status of a financial transaction?
Check payment history in your account or contact support for detailed status—a standard casino procedure.
Why are financial operations blocked?
Reasons include failed KYC, card limits, suspicious activity, or account restrictions; support will provide specific guidance.
What documents are needed for large withdrawals?
For substantial withdrawals, supply ID, proof of address, and source of funds documentation per anti-money laundering regulations.
Are there withdrawal limits?
Yes; AdmiralBet sets daily, monthly, and per-transaction withdrawal limits in line with regulatory standards.
How do refunds work?
Refunds are processed for erroneous or duplicate payments upon request; provide transaction proof to support—a common casino practice.
What to do with failed payments?
Verify details, contact your payment provider, and reach out to support for a resolution—industry-recommended approach.
Can I change the withdrawal method?
Withdrawal method changes are possible if the original method is unavailable; contact support for approval and instructions.
Why is proof of funds source required?
Proof of funds is requested for regulatory compliance and prevention of fraud/money laundering for large transactions.
How to get a financial transaction statement?
Request a detailed statement via customer support or access records in your account dashboard.
What to do if a payment is stuck?
Contact support with details; casino will liaise with payment processor for resolution per industry practice.
What currencies does the casino accept?
AdmiralBet Italy accepts EUR; other local currencies typically not supported for deposits.
Is there currency conversion?
Industry standard is automatic conversion at prevailing rates; fees may apply depending on payment provider.
How do cryptocurrency payments work?
AdmiralBet Italy does not currently support cryptocurrency payments based on verified data; standard procedure is fiat only.
What to do with payment system errors?
Contact support, document the error, and follow troubleshooting guidance to resolve—industry best practice.
Can I return an erroneous deposit?
Contact customer support, provide transaction proof; refunds are processed per policies and regulatory requirements.
Why won't the game load?
Standard advice is to clear cache, check network, try different browsers/devices, and contact support if the issue persists.
What to do when there's a game crash?
Refresh the browser, verify device compatibility, restart the app, and contact support if unresolved—standard troubleshooting.
How to report a game error?
Use live chat, email, or a support form; provide error details and screenshots if available.
Why did my winnings disappear after a crash?
Contact support with details; regulated casinos review crashed rounds and credit legitimate winnings—industry best practice.
Game sound not working - what to do?
Check device/system audio settings, restart the game; contact support if issues persist.
Game lagging or freezing - how to fix?
Close background apps, ensure device meets requirements, clear cache, and contact support if needed.
Why isn't my bet being counted?
Verify connection, submit game info to support, check account balance; support reviews transaction logs.
How to check game round results?
Review game history in your account area or contact customer support for round-by-round results.
What to do if the game is not responding?
Refresh, restart device, update browser/app, and contact support for technical assistance.
Why are some games unavailable?
Geographic restrictions, licensing constraints, or temporary maintenance may limit game availability—contact support for specifics.
How to clear cache for better game performance?
Clear browser app cache through settings, restart device, and reload game—a standard recommendation.
Problems with game display on mobile device?
Try different devices, update app, adjust display settings; contact support if unresolved.
What to do if bonus didn't activate?
Verify eligibility and terms, refresh account, contact support with promo code or bonus details.
How to check bonus wagering requirements?
Review promo or bonus terms on site or request details from customer support.
Why aren't bonus points being credited?
Check bonus terms, account status, and contact support for resolution if requirements are met but points aren’t credited.
How to participate in tournaments and promotions?
Join via account dashboard, follow tournament entry process, and confirm participation; support can provide full details.
What to do if promo code doesn't work?
Confirm code validity, eligibility, and dates; contact support if technical issues persist.
Why is Live Casino unavailable?
Live Casino may be restricted temporarily due to maintenance, licensing, or geographic limitations—contact support for status.
Problems with video streaming in live games?
Improve internet connection, switch devices, update browser/app, and contact support for ongoing issues.
How to report a technical glitch?
Contact support via chat, email, or helpdesk with error details and screenshots for prompt investigation.
What to do if the website won't load?
Check internet connection, clear browser cache, disable VPN/firewalls, and contact support for persistent failure.
Browser compatibility issues?
Use updated browsers (Chrome, Firefox, Safari), check system requirements, and contact support if problems arise.
How to update Flash Player or other plugins?
Follow browser prompts for plugin updates or consult support/resources for guidance; modern casinos use HTML5 for most games.
What to do with slow website loading?
Clear cache and cookies, check device speed, disable background downloads, and contact support for site-side issues.
How to get technical support for games?
Use live chat or email support, specifying the game and problem details as per standard procedure.