How to contact the casino support service?
AdmiralX Casino support can be contacted primarily through a 24/7 live chat on their website, email support, and a dedicated phone number.
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What contact methods are available for customers?
Live chat, email, phone, and contact form on the website.
Casino website
https://admiral-x.com
Casino launch date
Established in 2017.
Gaming license
Licensed by the Gambling Commission of Curacao.
Casino headquarters location
Moscow, Russia, at Нижний Сусальный пер., 5 стр.19, 105064.
License jurisdiction
Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with response times typically within a few minutes.
Is there a contact form on the website?
Yes, a contact or feedback form is available on the AdmiralX website for customer inquiries.
Technical support email
VIP support email
No specific verified VIP support email found; generally managed via the main support channels.
Complaints email
No dedicated complaints email publicly listed; complaints are usually handled via the main support email.
Finance department email
No specific finance department email publicly available; financial inquiries typically go through general support.
Security service email
No dedicated security email found; security issues handled through general customer service.
Support hotline phone number
+7 (800) 333-17-16
VIP line for premium customers
No specific VIP phone line found.
Separate complaint line
No separate complaint phone line found.
Technical support
Available 24/7 through live chat, email, and phone support.
Financial department
Contact via general support channels; no separate publicly listed contacts.
Security service
Contact through general support channels; no dedicated contacts available.
Telegram support account
No official Telegram support account publicly confirmed.
WhatsApp support account
No official WhatsApp support account publicly confirmed.
Viber support account
No official Viber support account publicly confirmed.
WeChat support account
No official WeChat support account publicly confirmed.
Facebook page
Not explicitly confirmed; general social media presence not verified.
Instagram page
Not explicitly confirmed; no verified Instagram account found.
Twitter/X page
Not explicitly confirmed; no verified Twitter/X account found.
LinkedIn page
Not publicly available.
YouTube channel
Not publicly confirmed.
Telegram channel
Not publicly confirmed.
Discord server
Not publicly confirmed.
Are there video calls with consultants?
No information found; usually not standard for online casinos.
Is there a ticket system (helpdesk)?
The casino uses email and contact forms which imply ticketing but no explicit formal helpdesk system was confirmed.
Is there a mobile app with support chat?
No dedicated mobile app; support is accessible via mobile website.
Are push notifications supported?
No information found regarding push notifications.
Is SMS support available?
No SMS support information found.
Can I request a callback?
No information found about callback services.
Are there forums or communities related to this casino?
No official casino forums or communities publicly known.
Is there a mobile app for contacting support?
No mobile app specifically for support; mobile web support available.
Are Zoom/Teams consultations possible?
No information found about using Zoom or Teams for support.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates 24/7 through live chat and email; phone support hours unspecified but likely extended.
Supported languages
Support is available in Russian, English, and Turkish based on website language options and support availability.
Service regions
Mainly Europe, Russia, CIS countries, and Australia.
Can I contact support without registration?
Typically, support for registered users only; some initial inquiries may be possible without an account.
Can I send documents through chat?
No specific confirmation; usually document upload is supported via email or secure upload forms.
Privacy policy link
https://admiral-x.com/privacy-policy
Terms of service link
https://admiral-x.com/terms
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page or contact support to reset the password.
How to restore access to a blocked account?
Contact customer support with verification details to request account restoration.
Why is my account blocked?
Common reasons include suspicious activity, violation of terms, or incomplete verification.
How to change profile information?
Profile updates are done via the account settings; some changes may require support assistance.
What to do if I suspect my account has been hacked?
Immediately contact support and change your password; enable any available security features.
How to set up two-factor authentication?
No specific information found; generally, if supported, it is set up in account security settings.
Why am I not receiving SMS confirmation codes?
Check phone number correctness, mobile service connectivity or contact support for assistance.
How to delete my casino account?
Contact customer support to request account deletion or follow account closure procedures in settings.
What to do if I can't log into my account?
Verify credentials, reset password if needed, or contact support for help.
How to check account login history?
Usually available in account security settings if the casino supports this feature.
Why is document verification required?
Verification (KYC) is mandatory for compliance with licensing and anti-fraud regulations.
What documents are needed for verification?
Typically, a government-issued ID, proof of address, and payment method proof.
How long does document verification take?
Usually from a few hours to up to 2 weeks depending on document quality and volume.
What to do if documents are rejected?
Resubmit clearer, valid documents or contact support for clarification.
How to upload documents for verification?
Upload via secure account section or send via email upon support request.
Why does my account require additional verification?
Triggered by large transactions, security concerns, or regulatory compliance.
Can I have multiple accounts?
Generally prohibited under casino terms of service.
How to report suspicious activity?
Notify support immediately with relevant details.
What to do if I lose access to my email?
Contact support with identity verification to update email details.
How to change phone number in my account?
Update via account settings or ask support for assistance.
Why are my account functions limited?
Could be due to pending verification, suspected fraud, or regulatory restrictions.
How to set deposit limits?
Deposit limits can be set via account responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool that blocks play for a chosen period; activated via account settings or support.
How to temporarily freeze my account?
Contact support to request temporary account freeze.
What to do if I suspect fraud?
Report immediately to support and follow their instructions.
Why is my deposit not going through?
Check payment method details, funds availability, or temporary technical issues.
How long does withdrawal processing take?
Typically from several hours up to 2 weeks depending on verification and payment method.
What fees are charged for transactions?
Usually no fees from casino side; third-party fees may apply depending on payment provider.
Why was my withdrawal request declined?
Common reasons are failed verification, breach of terms, or suspicious activity.
What deposit methods are available?
Visa, MasterCard, Skrill, Neteller, Bitcoin, Litecoin, Perfect Money, EcoPayz, AdvCash, Piastrix, PayPal, and Maestro.
What are the minimum and maximum deposit amounts?
Minimum deposit usually around $10; maximum varies by method and account status.
Maximum deposit amount
Varies; not publicly fixed.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if possible.
Why is my withdrawal taking so long to process?
Delays due to verification, payment provider processes, or high transaction volume.
Can I withdraw to a different card?
Generally no; withdrawals must go to the same method used for deposit or an approved alternative.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve.
How to check the status of a financial transaction?
Through account transaction history or by contacting support.
Why are financial operations blocked?
Due to failed verification, account limitations, regulatory issues, or suspicious activity.
What documents are needed for large withdrawals?
Proof of identity, address, and source of funds documentation.
Are there withdrawal limits?
Yes, withdrawal limits apply depending on verification and account status.
How do refunds work?
Refunds are processed by support; timing depends on payment method.
What to do with failed payments?
Verify payment details and contact support for assistance.
Can I change the withdrawal method?
Usually no, withdrawals must be made through original deposit method or approved alternatives.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimate funds.
How to get a financial transaction statement?
Request from support or download from the account transaction history.
What to do if a payment is stuck?
Contact support immediately with transaction information for assistance.
What currencies does the casino accept?
USD, EUR, RUB, and cryptocurrencies like Bitcoin.
Is there currency conversion?
Yes, currency conversion available; rates depend on payment providers and casino policies.
How do cryptocurrency payments work?
Deposit and withdrawals in supported cryptocurrencies processed through secure wallets integrated with the platform.
What to do with payment system errors?
Contact support with error details for resolution.
Can I return an erroneous deposit?
Contact support promptly to request reversal of mistaken deposits.
Why won't the game load?
Could be due to browser issues, internet connection, or maintenance; try clearing cache or switching devices.
What to do when there's a game crash?
Refresh the game or browser; report persistent crashes to support.
How to report a game error?
Use live chat or email to inform support with detailed description.
Why did my winnings disappear after a crash?
Contact support immediately as winnings are typically restored after verification.
Game sound not working - what to do?
Check device volume, browser settings, and in-game audio controls.
Game lagging or freezing - how to fix?
Clear cache, close other apps, check internet connection.
Why isn't my bet being counted?
Could be technical glitch or bet timing issue; report to support.
How to check game round results?
Usually visible in game history or session logs.
What to do if the game is not responding?
Refresh or reopen the game; contact support if unresolved.
Why are some games unavailable?
May be due to jurisdiction restrictions or temporary server issues.
How to clear cache for better game performance?
Clear browser cache and cookies via settings.
Problems with game display on mobile device?
Ensure updated browser, stable internet; contact support if persistent.
What to do if bonus didn't activate?
Contact support with bonus details for resolution.
How to check bonus wagering requirements?
Detailed in bonus terms or account promotion section.
Why aren't bonus points being credited?
Check eligibility and wager requirements; contact support if issue persists.
How to participate in tournaments and promotions?
Register and follow promotion rules on the website.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if needed.
Why is Live Casino unavailable?
Could be due to location restrictions or server maintenance.
Problems with video streaming in live games?
Check internet stability and browser compatibility; report issues to support.
How to report a technical glitch?
Contact support via live chat or email.
What to do if the website won't load?
Check internet connection, try mirrors, clear browser cache.
Browser compatibility issues?
Use supported browsers such as Chrome, Firefox, or Edge; update to latest versions.
How to update Flash Player or other plugins?
Most games use HTML5; plugins usually not required; update browser for best performance.
What to do with slow website loading?
Check device and connection; close other apps; clear cache.
How to get technical support for games?
Contact casino support via live chat or email for technical assistance.