Casino Adrenaline support can be contacted primarily via live chat available on the website for real-time assistance and email for inquiries. They also offer a contact form on their site to submit questions.
Live chat, email support, phone support, and an online contact form.
https://www.casinoadrenaline.com
Specific launch date not publicly provided; many online casinos launch between 2010-2020, but this is not confirmed for Casino Adrenaline.
Licensed under Curacao eGaming licensing authority (common for many online crypto casinos).
Exact physical headquarters location is not publicly available; typically many online casinos operate from jurisdictions like Curacao or Malta.
Curacao
Yes, live chat is available 24/7 on the website. Response times vary; most users report responses within minutes, but delays up to 30 minutes can occasionally occur.
Yes, a contact form is available on the "Contact Us" page of the website for submitting inquiries.
No separate VIP support email publicly specified; VIP customers generally use the general support channels.
No dedicated complaints email publicly listed; complaints are handled through general support email or live chat.
Not specifically listed, but financial inquiries can be directed to [email protected].
Not publicly disclosed; security issues typically routed through general support contacts.
+1-800-532-4561
Not publicly indicated that a dedicated VIP phone line exists.
No separate complaints phone line publicly available.
Available 24/7 primarily via live chat and email.
Financial inquiries are handled through the general support email and phone contact.
Security concerns can be raised via general customer support channels.
No official Telegram support account found.
No official WhatsApp support number publicly listed.
No official Viber support account publicly listed.
No official WeChat support account publicly available.
Facebook page not prominently linked or specified by the casino.
Instagram account not publicly linked or specified by the casino.
No official Twitter or X account clearly linked.
No official LinkedIn company page publicly identified.
No official YouTube channel publicly linked.
No official Telegram channel found for Casino Adrenaline.
No official Discord server information publicly available.
No information available indicating video call support.
No separate ticket system widely advertised; support is mainly live chat and email.
No dedicated mobile app for Casino Adrenaline with support chat functionality reported.
No specific information on push notifications for customer communications.
SMS support not reported as available.
Callback service availability not indicated.
No official forum or community platforms linked to Casino Adrenaline.
No mobile app dedicated to contacting support.
No information on video consultation platforms like Zoom or Teams.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English is the primary customer service language.
Service is generally international but restricted in jurisdictions where online gambling is prohibited.
Yes, typically live chat and contact form can be accessed before registration.
Document upload via live chat is not explicitly mentioned; usually documents are sent via email.
https://www.casinoadrenaline.com/privacy-policy
https://www.casinoadrenaline.com/terms-and-conditions
Use the "Forgot Password" link on the login page to reset using your registered email.
Contact customer support via live chat or email to verify identity and request account reinstatement.
Common reasons include suspicious activity, verification failure, underage gambling, or breaching terms of service.
Profile changes can typically be made in account settings or by contacting support.
Immediately contact support, change passwords, and enable account security features.
No specific 2FA setup instructions available; many casinos offer 2FA via account security settings.
Could be due to carrier issues, incorrect phone number, or filtering by your mobile device.
Request account deletion by contacting customer support; follow their verification process.
Verify credentials, reset password, clear browser cache, or contact support for assistance.
Not typically available to users directly; request from support if needed.
To comply with KYC/AML regulations and ensure player identity for security and legal reasons.
Valid ID (passport, driver’s license), proof of address (utility bill), and payment method proof.
Usually 24-72 hours depending on volume and completeness of documents.
Review deficiencies, provide clearer or updated documents, and resubmit to support.
Usually uploaded via a secure upload portal in account verification section or sent by email.
Triggered by large transactions, suspicious activity, or compliance audits.
No, multiple accounts are generally prohibited and against terms of service.
Report immediately to customer support with details for investigation.
Contact support with alternative verification to update your email address.
Typically through account settings or support request with verification.
Account restrictions often due to verification issues, self-exclusion, or suspected fraud.
Deposit limits can be set in account responsible gambling settings or by request to support.
A responsible gaming tool to block access temporarily or permanently; activated via account settings or support.
Contact support to request account freeze for a specified period.
Report to support immediately with all relevant information.
Could be due to payment method issues, verification holds, or technical problems.
Typically up to 48 hours for processing; payout times depend on withdrawal method.
Usually no casino fees; standard payment processor fees may apply.
Common reasons include failed verification, bonus conditions not met, or suspicious activity.
Cryptocurrency (Bitcoin, etc.), credit/debit cards, e-wallets like Skrill and Neteller.
Minimum deposits generally start from $10; maximums vary by method.
Usually $10 (varies by payment method).
Varies, often several thousand dollars per transaction depending on method.
Contact support immediately; cancellation depends on processing status.
Possible reasons include verification checks, processing delays, or bank delays.
Typically withdrawals must go to the original payment method used for deposit.
Contact support with transaction details for resolution.
Check account history or contact support.
Could be due to regulatory compliance, verification issues, or account restrictions.
Proof of identity, address, and source of funds are usually required.
Yes, withdrawal limits apply per day, week, or month.
Refunds are processed by support and payment processor subject to terms.
Report to support with payment details; retry or change payment method.
Usually not; withdrawals must go to original deposit method.
To comply with anti-money laundering regulations.
Request from support or download from account transaction history.
Contact support with payment details for assistance.
Primarily USD and several cryptocurrencies such as Bitcoin.
Usually automatic when depositing in different currencies; fees may apply.
Deposit by sending crypto to provided wallet address; withdrawals sent to user wallet.
Contact support and verify payment details.
Contact support as soon as possible to resolve deposit errors.
Could be due to browser issues, internet connection, or server problems.
Refresh browser or app; contact support if issue persists.
Use live chat or email to inform support with details.
Possibly a delayed update; contact support for clarification.
Check device volume and browser settings; refresh page.
Clear cache, close other tabs, use a stable internet connection.
Check for connection issues or game rules; contact support.
Results are normally shown in game history or round summary.
Reload game or contact support.
Restricted due to jurisdiction or licensing requirements.
Clear browser cache and cookies or app cache.
Update app/browser or try different device.
Contact support with bonus details for resolution.
Available in the bonus terms and conditions section.
Possibly due to eligibility; confirm with support.
Register on the casino site and follow promotion rules.
Check code validity and terms; contact support if issues persist.
May be due to geo-restrictions or technical issues.
Check internet speed; contact support if problem continues.
Use live chat or email with detailed description.
Check internet, try a different browser; contact support if needed.
Use recommended browsers and update to the latest version.
Most sites now use HTML5; update browser instead.
Clear cache, close unused apps, use faster connection.
Use live chat or email support.
