The primary method to contact Agent Spins Casino support is via email. The casino offers a contact form on the website for submitting inquiries, but there is no live chat or phone support for immediate response.
Email, contact form on the website; no phone or live chat available.
https://www.agentspins.xyz/en
June 1, 2020
The casino holds a Curacao gaming license.
Operated by Prism Marketing Group, headquartered at Stockport Rd, Stockport, Cheadle, SK8 2GL, United Kingdom.
Curacao
There is no live chat service available on the Agent Spins Casino website.
Yes, there is a contact form available for customers to submit their inquiries.
Not available; the casino currently does not have a dedicated VIP support email or VIP program.
No dedicated complaints email found; general support email is used for all queries.
Not specified; likely use general support email.
Not specified.
None available.
Not available.
Not available.
Provided via email and contact form only; no real-time technical support channels.
No specific contact information; inquiries likely directed via general support email.
No direct contact information provided.
Not available.
Not available.
Not available.
Not available.
No official Facebook page found.
No official Instagram account found.
No official Twitter or X account found.
No official LinkedIn company page found.
No official YouTube channel found.
Not available.
Not available.
No video call support available.
No dedicated ticketing or helpdesk system mentioned; communication is primarily through email.
Yes, the casino has a mobile app, but no dedicated support chat is included.
Not specified.
Not available.
No callback service is offered.
No official forums or community platforms.
No dedicated support app; only mobile app for gaming.
No video consultation platforms supported.
Not specified, but with only email support, responses may be delayed on weekends/holidays.
Not specified; likely email support with variable response times.
English, Spanish, German, French, Italian.
Restricted to select countries; many countries are excluded based on policies.
Yes, through the contact form and email.
No chat service to send documents through.
https://www.agentspins.xyz/en/privacy-policy (assumed typical path; exact URL not confirmed)
https://www.agentspins.xyz/en/terms-of-service (assumed typical path; exact URL not confirmed)
Use the "Forgot Password" feature on the website to receive a reset link via email.
Contact support via email for assistance with account restoration.
Common reasons include violation of terms, suspected fraud, verification failure, or self-exclusion.
Usually possible via account settings on the website; for certain changes, contact support.
Immediately contact support to secure the account and follow their verification procedures.
Not specified; likely not supported.
Could be due to mobile carrier issues or incorrect phone number; contact support to verify.
Contact support with a deletion request; follow their process which may require verification.
Use password recovery or contact support for assistance.
Not specified; typically accessible in account security settings if available.
To verify identity for regulatory compliance, prevent fraud and money laundering.
Valid government-issued ID, proof of address (utility bill, bank statement), and possibly proof of payment method.
Usually 24 to 72 hours depending on volume and document clarity.
Review reasons given, provide clearer or updated documents, and resubmit via the provided channels.
Through the account verification section or by email if specified.
Due to high withdrawal amounts, security concerns, or regulatory requirements.
No, most casinos prohibit multiple accounts per player to prevent fraud.
Contact support immediately via email with details.
Contact support with alternative verification to update the email address.
Request phone number update through support with verification.
Due to pending verification, self-exclusion, regulatory reasons, or suspicious activity.
Typically in account settings under responsible gaming; if unavailable, contact support.
A voluntary responsible gaming feature to block access temporarily or permanently; activate via account settings or support.
Contact support to request account freeze.
Report details to support immediately; follow their instructions for investigation.
Possible issues with payment method, limits, or technical errors; verify details and contact support.
Typically from instant up to 10 business days depending on method.
Usually no fees by casino, but payment providers may charge fees.
Reasons include pending verification, exceeding limits, suspicious activity, or incorrect details.
Visa, Mastercard, Paysafecard, Giropay, Euteller, Qiwi Wallet, Sofort, PostePay, bank transfer, Bitcoin.
Minimum around €20; maximum depends on method and limits.
Not explicitly specified; subject to limits by payment method and casino policy.
Contact support urgently; cancellation depends on processing status.
Due to verification checks, banking delays, or payment processor issues.
Usually no; withdrawal methods must typically match deposit method.
Contact support with payment proof to investigate.
Contact support or check account transaction history.
Due to pending verification, suspicious activity, or regulatory restrictions.
Proof of identity, proof of address, and proof of source of funds.
Yes, for example, €5,000 per month.
Refunds are rare and handled case-by-case by support.
Retry payment or contact support for resolution.
Usually no, withdrawal method must match deposit method.
To comply with anti-money laundering regulations.
Request from support; some casinos allow download from account.
Contact support to resolve with payment provider.
USD, EUR, GBP, SEK
Yes, conversion is provided based on account currency and payment method.
Bitcoin deposits are accepted; standard blockchain confirmations apply.
Contact support and payment provider for troubleshooting.
Possible through support intervention.
Could be due to internet issues, browser compatibility, or server problems; clear cache and try again.
Restart game or device; contact support if issue persists.
Use contact form or email support with game details.
Contact support; may be due to server errors or session timeouts.
Check device sound settings and browser permissions.
Clear cache, update browser, check internet speed.
Likely due to game or technical issue; report to support.
Usually displayed in game history or results section.
Refresh the page or restart the game.
Country restrictions or server maintenance.
Clear browser cache via settings or use incognito mode.
Update app/browser, clear cache, or try different device.
Contact support with bonus details for assistance.
Available in bonus terms and conditions on website.
Possible delay or ineligibility; contact support.
Register and follow promotion instructions on website.
Verify code validity and terms; contact support if problem persists.
Could be maintenance or regional restrictions.
Check internet connection and device permissions.
Use contact form or email support with issue details.
Check internet, try different browser, clear cache.
Use updated versions of Chrome, Firefox, or Safari for best experience.
Follow browser or plugin official update instructions.
Clear cache, check internet, or try different device.
Contact support via email or contact form.
