AHTI Games Casino offers customer support primarily through a 24/7 live chat service available on their website and email support at [email protected]. Their team provides assistance in multiple languages and aims to respond quickly to queries.
Live chat 24/7, email support ([email protected]), and an FAQ section.
https://www.ahtigames.com
AHTI Games Casino was launched in 2018.
AHTI Games Casino holds multiple gaming licenses, including from the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Danish Gambling Authority, and Swedish Gambling Authority.
The casino is operated by SkillOnNet Ltd, headquartered in Malta.
Malta (MGA), United Kingdom (UKGC), Denmark, and Sweden.
Yes, there is a live chat on the website which operates 24/7. Response times vary but users typically receive replies within minutes to about an hour.
There is no dedicated contact form, but customers can reach support via live chat and email.
No specific VIP support email publicly available; general support email can be used.
No separate complaints email publicly listed; use [email protected] to address complaints.
Not separately listed; use general support email.
Not separately listed; use general support email for security matters.
AHTI Games Casino does not provide telephone support.
Not available.
Not available.
Available 24/7 via live chat and email. Support staff assist with technical issues through these channels.
Contactable via general support email; no separate financial department contacts provided.
Contact through general support email; security concerns are handled promptly by the team.
Not publicly available.
Not publicly available.
Not publicly available.
Not publicly available.
https://www.facebook.com/AhtiGamesCasino
https://www.instagram.com/ahtigamescasino/
https://twitter.com/AhtiGames
Not publicly available.
Not publicly available.
Not publicly listed.
No official Discord server publicly known.
No video call support available.
No separate ticket system; support is primarily via email and live chat.
Yes, AHTI Games has a mobile app that supports live chat functionality.
Yes, push notifications are supported via the mobile app.
SMS support is not indicated.
Callback service is not available.
No official forums; community engagement mainly via social media.
Yes, support chat is available within the mobile app.
No Zoom or Teams consultations offered.
Yes, customer support operates 24/7 including weekends and holidays.
24/7 continuous support via live chat and email.
English, German, Finnish, Danish, Norwegian, Swedish, Spanish, Portuguese.
International service with licensing covering UK, Malta, Denmark, Sweden; available to many global regions depending on local regulations.
Yes, live chat is available without account registration.
Document upload via chat is not confirmed; generally, documents are submitted via secure upload during verification.
https://www.ahtigames.com/privacy-policy/
https://www.ahtigames.com/terms-conditions/
Use the "Forgot password" link on the login page to receive a reset email and create a new password.
Contact support via live chat or email explaining the issue; follow instructions to verify identity and unlock.
Common reasons include suspicious activity, breach of terms, verification failure, or self-exclusion.
Log in to your account, navigate to profile settings, and update information; some changes may require support verification.
Immediately contact support, change your password, and enable two-factor authentication if possible.
Two-factor authentication setup instructions are usually provided in account security settings or through support guidance.
Possible issues include incorrect phone number, network problems, or spam filtering; contact support for help.
Request account deletion through customer support as this process usually requires verification.
Check login credentials, reset password, ensure account is not blocked; contact support if issues persist.
Some accounts provide login history in security settings; if not, request details from support.
Document verification is required to comply with legal KYC (Know Your Customer) regulations and prevent fraud.
Typically, proof of identity (ID/passport), proof of address (utility bill), and payment method verification documents.
Verification usually takes between a few hours up to 48 hours depending on the workload.
Review rejection reason, provide clearer and valid documents, and resubmit following support instructions.
Documents can be uploaded via the account verification section or sent securely via email if instructed.
Additional verification may be triggered by large transactions, security concerns, or regulatory requirements.
Most casinos prohibit multiple accounts per person to comply with terms and regulations.
Contact support immediately with details via live chat or email to report suspicious behavior.
Contact support with verification documents to update email address or recover account access.
Update phone number in profile settings or contact support if changes require verification.
Limitations may be due to pending verification, regulatory restrictions, or account security reasons.
Deposit limits can be set within account responsible gaming settings or by contacting support.
Self-exclusion is a responsible gaming tool to block access for a set period; activated via account settings or support.
Contact support to request account freezing, which restricts access temporarily for a chosen duration.
Report immediately to the support team with all relevant details to investigate and resolve.
Possible reasons include payment method issues, bank restrictions, or technical errors; verify details and try again or ask support.
Withdrawals can take from instant to up to 48 hours depending on the payment method and verification.
AHTI Games generally does not charge fees, but payment providers may apply their own.
Reasons include pending verification, suspicious activity, exceeding limits, or violation of terms.
Visa, Mastercard, bank transfers, Skrill, Neteller, Paysafecard, Trustly, ecoPayz, cryptocurrencies, and others.
Minimum deposits are generally around €10; maximum deposits vary by method and regulatory limits.
Typically €10.
Varies, generally up to several thousand euros per transaction.
Contact support immediately to request cancellation before processing starts; success depends on timing.
Delays may be due to verification, payment processor issues, or high volume periods.
Withdrawals must usually be made to the same payment method originally used for deposit for security.
Contact support with transaction details to trace and resolve payment discrepancies.
Account transaction history or support can provide status updates on deposits or withdrawals.
Possible causes include security concerns, incomplete verification, or regulatory restrictions.
Enhanced verification documents such as proof of income, source of funds, and ID are required for large payouts.
Yes, withdrawal limits apply per transaction and per month, e.g., €5,000 per transaction, €10,000 monthly.
Refunds depend on casino policies and payment provider rules; contact support for specific cases.
Contact support with payment details to resolve the issue or try alternative payment methods.
Typically no; withdrawals must usually be to the original deposit method.
To comply with anti-money laundering regulations and verify legitimate source of deposited funds.
Request from support or download from account transaction history if available.
Contact support immediately to investigate and resolve stuck or pending payments.
EUR, USD, GBP, CAD, AUD, DKK, SEK, NOK, CHF, RUB, ZAR and others.
Currency conversion is available; conversion rates depend on payment providers.
Deposits and withdrawals in cryptocurrencies like Bitcoin are supported with real-time conversions and standard wallet processes.
Try alternative payment methods or contact support to help diagnose the issue.
Contact support immediately to request return of accidental deposits.
Check internet connection, clear cache, update browser, or contact support if problems persist.
Refresh the game, clear cache, or contact support to report issues and request monitoring.
Contact support via live chat or email with detailed description of the error.
Contact support immediately to investigate and restore any lost winnings due to technical issues.
Check device sound settings, browser permissions, or game settings; contact support if unresolved.
Use a stable internet connection, clear cache, update browser, or switch devices.
Check game rules and account status; contact support if issue continues.
Game history or session logs are available in account; support can provide game results if needed.
Reload the game or browser; contact support for persistent issues.
Restrictions can be due to jurisdiction rules, maintenance, or technical reasons.
Clear browser or app cache via settings, restart device.
Update app or browser, check internet connection, or try another device.
Check terms, eligibility; contact support with bonus code for assistance.
Consult bonus terms and conditions or account bonus section.
Verify promotional terms and activity; contact support if points are missing.
Register for events on the casino site or app; follow promotional rules.
Verify code validity and terms; contact support for help with codes.
Could be due to regional restrictions, server issues, or scheduled maintenance.
Check internet speed, browser compatibility; clear cache or contact support.
Contact support immediately with comprehensive details of the problem.
Check internet, try different browser, clear cache, or contact support.
Use updated browsers such as Chrome, Firefox, Edge, or Safari.
Most games are HTML5; Flash no longer required. Use browser updates to ensure compatibility.
Clear cache, check connection, disable extensions, or switch devices.
Contact support via live chat or email for game-specific issues.
