How to contact the casino support service?
You can contact Aladdin Slots Casino support primarily via email, WhatsApp, and live chat when available. Email support typically responds within one to two business days.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Email, live chat, WhatsApp, and Facebook Messenger are available for customer contact.
Casino website
https://www.aladdinslots.com
Casino launch date
Aladdin Slots Casino was launched in 2017.
Gaming license
Licensed by the United Kingdom Gambling Commission (UKGC) under license number 39175 and Alderney Gambling Control Commission.
Casino headquarters location
La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ.
License jurisdiction
United Kingdom (UK Gambling Commission) and Alderney.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available but often offline or limited to 9am-4pm Monday to Friday, with response times varying and sometimes slow.
Is there a contact form on the website?
Yes, there is a contact form on the Aladdin Slots website under the "Contact Us" section.
Technical support email
VIP support email
No specific VIP support email publicly listed; VIP customers generally contact through regular support channels or dedicated VIP lines if available.
Complaints email
Finance department email
Not separately listed; financial inquiries are handled via general support email.
Security service email
Not specifically listed; security concerns can be directed via the main support email.
Support hotline phone number
No public customer support phone number provided for general inquiries.
VIP line for premium customers
No dedicated VIP phone line publicly listed.
Separate complaint line
No separate complaints phone line publicly listed.
Technical support
Technical support is provided via email and live chat during support hours.
Financial department
Financial inquiries and issues are handled mainly through email support.
Security service
Security-related issues can be reported via the general support email.
Telegram support account
Not available.
WhatsApp support account
WhatsApp contact is available; customers can reach support via WhatsApp as noted on the website.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
The casino can be contacted via its Facebook Messenger through the official Facebook page, but no active recent posting detected.
Instagram page
Not specifically verified for Aladdin Slots Casino; related Instagram accounts exist but not officially confirmed.
Twitter/X page
No official Twitter/X account found.
LinkedIn page
No official LinkedIn company page publicly listed.
YouTube channel
Not publicly listed.
Telegram channel
Not publicly listed.
Discord server
Not available.
Are there video calls with consultants?
No video call support is offered.
Is there a ticket system (helpdesk)?
No formal ticket system publicly disclosed; support relies on emails and live chat.
Is there a mobile app with support chat?
No dedicated mobile app available; website is mobile-optimized with live chat during hours.
Are push notifications supported?
Not indicated that push notifications are supported for customer communications.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service availability is not indicated.
Are there forums or communities related to this casino?
No official forums or community platforms linked.
Is there a mobile app for contacting support?
No mobile app specifically for support.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are supported.
Is support available on weekends and holidays?
Support is limited and generally not available on weekends or holidays; live chat operates weekdays 9am to 4pm.
What are the support service operating hours?
Live chat support is available Monday to Friday from 9am to 4pm; email responses within two business days.
Supported languages
English only.
Service regions
Primarily UK and 30 other countries including Finland and Poland; English language support only.
Can I contact support without registration?
Yes, customers can contact support without registering, typically via email or contact form.
Can I send documents through chat?
Document upload through live chat is not confirmed; likely via email.
Privacy policy link
https://www.aladdinslots.com/privacy-policy
Terms of service link
https://www.aladdinslots.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" feature on the website to reset your password via your registered email.
How to restore access to a blocked account?
Contact support via email with identification documents to verify identity and request account reinstatement.
Why is my account blocked?
Accounts are usually blocked due to suspicious activity, verification issues, or breach of terms.
How to change profile information?
Profile information changes must be made through the account settings or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, and review account activity.
How to set up two-factor authentication?
Two-factor authentication setup is not specifically mentioned; contact support for availability or alternatives.
Why am I not receiving SMS confirmation codes?
May be due to network issues or incorrect phone number; verify phone details and contact support.
How to delete my casino account?
Account deletion requires contacting customer support to process the request.
What to do if I can't log into my account?
Reset your password or contact support for assistance.
How to check account login history?
Not publicly indicated; contact support to request login history details.
Why is document verification required?
Verification is required for identity confirmation, fraud prevention, and compliance with gambling regulations.
What documents are needed for verification?
Typically a government-issued ID (passport, driver鈥檚 license), proof of address (utility bill), and payment method proof.
How long does document verification take?
Usually processed within 24 to 72 hours depending on document quality and volume of requests.
What to do if documents are rejected?
Resubmit clear and legible copies and ensure all requested documents meet the requirements.
How to upload documents for verification?
Documents are uploaded via the account verification section or sent to support by email.
Why does my account require additional verification?
Triggers include large withdrawals, suspicious activity, or regulatory compliance checks.
Can I have multiple accounts?
Generally not allowed as per terms and conditions.
How to report suspicious activity?
Report suspicious activity immediately to support via email with detailed information.
What to do if I lose access to my email?
Contact support to verify identity and update your email address.
How to change phone number in my account?
Update phone number in account settings or request support assistance.
Why are my account functions limited?
Limitations may be due to pending verifications or security precautions.
How to set deposit limits?
Deposit limits can be set in responsible gambling tools available on the site.
What is self-exclusion and how to activate it?
Self-exclusion allows you to block access to gambling for a defined time; can be activated via account settings or by contacting support.
How to temporarily freeze my account?
Use the account freeze or time-out tool available on the website.
What to do if I suspect fraud?
Report immediately to security or support team with all relevant details.
Why is my deposit not going through?
Possible reasons include payment method issues, insufficient funds, or verification delays.
How long does withdrawal processing take?
Withdrawal approval takes up to 72 hours plus up to 3 business days for payment.
What fees are charged for transactions?
Usually no fees charged by the casino; check with your payment provider.
Why was my withdrawal request declined?
Declines occur due to failed verification, suspicious activity, or violation of terms.
What deposit methods are available?
Debit cards, Paysafecard, and PayPal are commonly available.
What are the minimum and maximum deposit amounts?
Minimum deposits are typically 拢10; maximum varies by method and internal limits.
Minimum deposit amount
Generally 拢10.
Maximum deposit amount
Varies; not explicitly stated but may depend on payment method and limits.
How to cancel a withdrawal request?
Contact support immediately to request cancellation before processing.
Why is my withdrawal taking so long to process?
Delays caused by verification checks, banking processing times, or account issues.
Can I withdraw to a different card?
Withdrawals can only be made to verified payment methods linked to your account.
What to do if money was debited but not credited?
Contact support with transaction details for resolution.
How to check the status of a financial transaction?
Request status updates via support email or account transaction history if available.
Why are financial operations blocked?
May be blocked due to security concerns, verification issues, or regulatory reasons.
What documents are needed for large withdrawals?
Additional ID, proof of address, and proof of source of funds may be required.
Are there withdrawal limits?
Yes, withdrawal limits apply per transaction or per time period.
How do refunds work?
Refunds are processed via the original payment method and may take a few business days.
What to do with failed payments?
Contact support with payment details to investigate and resolve.
Can I change the withdrawal method?
Withdrawals must typically go to the payment method used for deposits unless otherwise approved.
Why is proof of funds source required?
For anti-money laundering and regulatory compliance to verify legitimacy of funds.
How to get a financial transaction statement?
Request from support or check account history on the website.
What to do if a payment is stuck?
Contact support immediately with transaction details for assistance.
What currencies does the casino accept?
Primarily GBP; other currencies depend on payment method.
Is there currency conversion?
Currency conversion is handled by payment providers; rates vary.
How do cryptocurrency payments work?
Cryptocurrency payments are not supported.
What to do with payment system errors?
Contact support and payment provider for troubleshooting.
Can I return an erroneous deposit?
Request support assistance immediately to resolve.
Why won't the game load?
Clear browser cache, check internet connection, or switch browsers.
What to do when there's a game crash?
Reload the game or refresh the browser; contact support if issue persists.
How to report a game error?
Report via support channels with details and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support with game session details for investigation.
Game sound not working - what to do?
Check volume settings, browser permissions, or reload the game.
Game lagging or freezing - how to fix?
Clear cache, reduce browser tabs, or switch devices.
Why isn't my bet being counted?
Verify bet validity, game status, and contact support if issue continues.
How to check game round results?
Results are available in game history or by requesting support help.
What to do if the game is not responding?
Refresh the page or contact support.
Why are some games unavailable?
Game restrictions may apply by location, licensing, or maintenance.
How to clear cache for better game performance?
Clear browser cache via browser settings regularly.
Problems with game display on mobile device?
Ensure browser is up to date and try restarting the device.
What to do if bonus didn't activate?
Contact support with promotion details promptly.
How to check bonus wagering requirements?
Wagering requirements are detailed in the terms and conditions.
Why aren't bonus points being credited?
Verify promotion eligibility and report to support.
How to participate in tournaments and promotions?
Follow instructions on promotional pages; registration may be required.
What to do if promo code doesn't work?
Check code validity, expiry, and terms; contact support if still problematic.
Why is Live Casino unavailable?
Live casino may be offline due to maintenance or geographic restrictions.
Problems with video streaming in live games?
Check internet speed and browser compatibility; contact support if unresolved.
How to report a technical glitch?
Report immediately via support with detailed description.
What to do if the website won't load?
Check internet connection, clear cache, or try a different browser/device.
Browser compatibility issues?
Use latest versions of Chrome, Firefox, Safari, or Edge for best experience.
How to update Flash Player or other plugins?
Update via official Adobe website or disable Flash as most sites use HTML5 now.
What to do with slow website loading?
Clear cache, reduce simultaneous browser tabs, or check internet speed.
How to get technical support for games?
Contact support via email or live chat during support hours.