Alf Casino's primary contact methods include live chat available 24/7 for immediate assistance, email support at [email protected], and phone support during specific hours. Live chat is recommended for quick replies.
Live chat 24/7, email ([email protected]), phone support (+356 2778 0669), and an FAQ section.
https://alfcasino.com
Licensed by the Curacao Gaming Authority (license number 8048/JAZ) and also regulated under Cyprus law through Tranello Ltd.
Grigory Afxentiou, 133, Agios Dometius, 2369, Nikozja, Cyprus
Curacao and Cyprus
Yes, Alf Casino offers live chat that operates 24/7. Response times are typically very quick, often within minutes, although delays can occur during high traffic.
There is no specific contact form mentioned; primary contacts are live chat, email, and phone.
No specific VIP support email publicly listed; general support is through the standard support email.
Not specified separately; use [email protected] for complaints.
No dedicated finance email is publicly listed; financial inquiries handled via general support email.
Not explicitly listed; security issues are usually handled through the main support email.
+356 2778 0669 (available Monday to Friday from 10:00 to 20:00)
Not publicly specified.
Not publicly specified.
Available 24/7 via live chat and email; phone support available during specified hours.
Contact available through general support channels, no direct line disclosed.
Security issues handled through general customer support email.
Not publicly available.
Not publicly available.
Not publicly available.
Not publicly available.
Alf Casino has an active Facebook page; URL not explicitly confirmed but can be found linked from official sites or social media.
Alf Casino has an Instagram account; no official URL publicly listed.
Alf Casino operates a Twitter/X account; no official URL publicly listed.
No official LinkedIn company page publicly listed.
Alf Casino has a YouTube channel; no direct URL publicly listed.
Not publicly available.
Not publicly available.
No information indicating video call support available.
No dedicated ticket system reported; support mainly via live chat, email, and phone.
No dedicated mobile app with support chat, but the website is mobile-optimized.
Not specified.
Not specified.
No information about callback service available.
Official forums are not available; social media channels are the main community platforms.
No dedicated support app; support accessible via mobile-optimized website.
No information on video consultation platforms supported.
Live chat support is available 24/7, including weekends and holidays. Phone support has limited hours.
Live chat and email support operate 24/7. Phone support is available Monday to Friday from 10:00 to 20:00.
Customer support is available in multiple languages including English, Danish, Swiss, Greek, French, Russian, German, Finnish, Italian, Spanish, Polish, Portuguese, Turkish, Norwegian, and Hungarian.
Alf Casino serves most countries except restricted countries like USA, UK, Afghanistan, Iran, Iraq, Israel, Netherlands, Ukraine, Bulgaria, Moldova, Spain, and Curacao.
Generally, contacting live chat or email support requires user registration at the casino.
Document upload through chat is not specified; documents are usually uploaded via account verification interface.
https://alfcasino.com/privacy-policy
https://alfcasino.com/terms-and-conditions
Use the "Forgot Password" feature on the login page to receive a password reset link via your registered email.
Contact customer support via live chat or email for assistance and provide necessary verification documents as requested.
Common reasons include suspected fraud, breach of terms, multiple accounts, failure to verify identity, or suspicious activity.
Profile updates can be made in the account settings after logging in; some changes may require support assistance.
Immediately contact support, change your password, and enable two-factor authentication if available.
No specific public instructions; generally found in account security settings if supported.
Possible causes include incorrect phone number, network issues, or operator blocking; verify phone details and contact support if issues persist.
Account deletion is typically done by contacting support to request closure, fulfilling any pending requirements.
Check credentials, reset password, clear cache, try different browser, or contact support for help.
Login history access is generally available in account security settings or by request from support.
Document verification (KYC) is required to confirm identity, prevent fraud, and comply with regulatory requirements.
Commonly required documents are government-issued ID (passport, ID card, or driver's license), proof of address (utility bill, bank statement), and sometimes proof of payment method.
Verification usually takes 2 to 3 days depending on the volume of requests.
Contact support to clarify reasons, ensure documents are clear, unexpired, and fully visible, then resubmit.
Upload documents via the secure verification section in your account dashboard as prompted.
Additional checks may be triggered by large transactions, suspicious activity, or regulatory requirements.
Multiple accounts are typically prohibited by casino terms and may lead to account suspension.
Report via live chat or support email immediately, providing detailed information.
Contact support with identification for account recovery and update your email address.
Update phone number in account settings or contact support to assist with the change.
Limitations may occur due to incomplete verification, suspected fraud, or compliance with responsible gaming measures.
Set deposit limits through account responsible gaming settings or by contacting support.
Self-exclusion is a responsible gambling measure to temporarily or permanently block access to your account, activated through account settings or support request.
Contact support to request a temporary freeze or use self-exclusion options if available.
Report immediately to support, avoid transactions, and review account activity.
Possible reasons include payment method issues, insufficient funds, or account restrictions; verify details or contact support.
Withdrawals typically take from instant to up to 48 hours depending on the method; bank transfers may take longer.
Fees depend on payment methods; casinos may charge no fees but third-party processors might.
Common causes include incomplete verification, insufficient funds, or suspected fraud.
Visa, MasterCard, Skrill, Neteller, Paysafecard, Bitcoin, Ethereum, Litecoin, Ripple, Klarna, MiFinity, eZeeWallet, and bank wire transfers.
Minimum deposits are generally €10-€20; maximum caps depend on payment type and player level.
Varies by method, e.g., up to €5,000 for some e-wallets.
Contact support immediately; cancellation depends on the processing status.
Delays may be due to verification, payment processor issues, or high volume of requests.
Withdrawals must typically be made to the original deposit method for security.
Contact support with transaction details to resolve the issue.
Check transaction history in your account or contact support for updates.
Blocks can be due to verification issues, suspicious activity, or regulatory compliance.
Proof of identity, proof of address, and source of funds documentation may be required.
Yes, limits depend on player verification level and payment method.
Refunds are processed via the original payment method after verification.
Verify payment details, retry, or contact support for assistance.
Withdrawal methods usually must match deposit methods and cannot be changed arbitrarily.
To comply with anti-money laundering regulations and verify legitimacy of funds.
Request via account dashboard or support.
Contact support with payment details to investigate.
EUR, PLN, SEK, NOK, HUF, TRY, CAD, and cryptocurrency options.
Currency conversion is available; rates depend on payment provider.
Deposits and withdrawals via supported cryptocurrencies are processed through secure wallets with near-instant transactions.
Contact payment provider and casino support to resolve.
Contact support immediately to request correction.
Check internet connection, browser compatibility, or clear cache; if problems persist, contact support.
Reload the game or browser; report persistent issues to support.
Use live chat or support email to submit details.
Contact support with session details for investigation.
Check device volume and browser settings; refresh game or device.
Ensure stable internet, update browser, or retry later.
May be due to game malfunction or bet validation issues; report to support.
Results displayed in-game history or game interface.
Refresh game or browser, contact support if unresolved.
Game restrictions due to jurisdiction laws or casino policy.
Clear browser cache and cookies via settings or use incognito mode.
Use updated browser, enable device compatibility, or try desktop mode.
Contact support immediately with bonus details for resolution.
Review bonus terms and conditions or ask support.
Check bonus eligibility and wagering status; contact support if issues persist.
Register and follow promotion instructions on the casino website.
Verify code validity and terms, contact support if problems continue.
Jurisdiction restrictions, technical problems, or maintenance may affect availability.
Check internet speed and device compatibility; contact support for help.
Use live chat or email to report with detailed description.
Check internet and browser settings, clear cache, or use alternate links.
Use supported browsers and keep them updated; contact support for assistance.
Not necessary as modern casino games use HTML5; update browser for optimal experience.
Clear cache, check internet speed, or switch browsers.
Contact support via live chat or email for game-related issues.
