The primary contact methods for All British Casino support include live chat available on their website and app, a customer support phone line, and email support. Live chat offers instant help, phone support is available for direct conversations, and email can be used for detailed inquiries.
Live chat, phone, email, and a contact form are available for customer support at All British Casino.
https://www.allbritishcasino.com/en/index
Specific launch date information is not publicly available. Generally, online casinos record their launch dates when first licensed or operational.
All British Casino operates under a gaming license issued by the United Kingdom Gambling Commission (UKGC) and also holds a Malta Gaming Authority (MGA) license.
The casino is operated by L&L Europe Ltd., which is headquartered in Mosta, Malta.
United Kingdom (UK Gambling Commission) and Malta (Malta Gaming Authority)
Yes, live chat is available on the website and mobile versions. It operates daily from 7 AM to 12 AM (GMT/BST), with customer responses typically within 2 to 3 minutes.
"Field Name: [content] - If the field is informational (troubleshooting, “what to do if…”), but no specific casino info is available, use a general industry-standard response. Write 25 or more words."
Specific VIP support email is not publicly listed; general inquiries can be addressed through [email protected], where VIP requests may be directed internally.
Not specifically provided publicly; customers generally use the main support email or contact form for financial inquiries.
Not explicitly provided; security concerns can be reported via the main support email.
+44 (0)20 8089 0395 (available 7 AM to 12 AM GMT/BST)
No separate VIP phone line publicly listed.
No dedicated complaints-only phone line specified; complaints are handled via [email protected] and the main phone number.
Technical support is available via live chat, email at [email protected], and phone during operating hours.
Financial inquiries can be directed to [email protected] or through the contact form; no separate email or hotline is published.
Security-related issues should be reported through the general support channels, as no dedicated security contact is publicly listed.
No official Telegram support account available.
No official WhatsApp support number or account available.
No official Viber support account available.
No official WeChat support account available.
No official Facebook page URL publicly listed.
https://www.instagram.com/allbritishcasino/ (no posts currently)
No specific official Twitter/X account publicly listed.
No publicly available LinkedIn company page identified.
No official YouTube channel URL publicly known.
No official Telegram channel available.
No official Discord server information available.
No evidence of video call support with consultants.
Yes, a helpdesk/ticket system is implied through the contact form and email support channels for handling inquiries systematically.
There is a mobile-optimized version of the site with live chat support; no dedicated mobile app with support chat is confirmed.
Not specified or confirmed.
SMS support for customer service is not advertised.
No explicit callback service is mentioned.
No official forums or community platforms associated with All British Casino are publicly found.
No dedicated mobile app solely for contacting support is available.
Video consultation platforms like Zoom or Teams are not supported.
Yes, customer support including live chat is available 7 days a week, all year round.
Live chat and email operate approximately 7 AM to 12 AM GMT/BST daily. Phone support follows the same hours.
Customer support is provided in English.
The casino primarily serves the UK market; support is focused on customers in the United Kingdom.
Generally, most live chat services require being logged in, but email and contact forms typically allow unregistered queries.
Document upload is generally supported through secure channels like the contact form or designated verification portals rather than live chat.
https://www.allbritishcasino.com/en/privacy-policy
https://www.allbritishcasino.com/en/terms-and-conditions
Use the “Forgot Password” link on the login page to request a password reset via registered email.
Contact customer support with verification documents to appeal account restrictions or blocks.
Common reasons include suspected fraud, breach of terms, failed verification, self-exclusion, or suspicious activity detected.
Log in to your account and access profile/settings to update information or contact support for assistance.
Immediately contact support to secure your account, change passwords, and follow security checks.
Industry standard is to enable 2FA in account security settings if supported; this casino likely encourages enhanced account security but requires checking account settings.
Possible reasons include phone carrier issues, incorrect phone number, or temporary glitches; contact support if persistent.
Request account closure via customer support, subject to compliance with regulatory requirements.
Verify login credentials, reset password if needed, check for service outages, or contact support.
Usually accessible via account security or history section in your profile; if unavailable, request support assistance.
Verification is mandated by licensing authorities to prevent fraud, ensure player age, and comply with anti-money laundering regulations.
Common documents include government-issued ID (passport, driving license), proof of address (utility bill, bank statement), and sometimes proof of payment method.
Typically ranges from a few hours to a few business days depending on volume and document clarity.
Resubmit clearer or updated documents with all required details visible and valid.
Via the account verification section on the website or by sending through secure upload links provided by support.
Additional checks may be triggered by large withdrawals, suspicious activity, or regulatory requirements.
Most licensed casinos prohibit multiple accounts per player to prevent abuse and comply with regulations.
Contact customer support immediately via any available channel and provide details of the suspicious event.
Notify customer support to verify identity and update email address linked to the account.
Update phone number in account settings or contact support for verification and changes.
Account restrictions may be due to verification pending, responsible gaming limits, self-exclusion, or policy breaches.
Deposit limits can usually be set in responsible gambling or account settings or by requesting support assistance.
Self-exclusion is a responsible gambling measure to block access for a set period; can be activated via account settings or support.
Contact customer support to request a temporary freeze or cooling-off period on your account.
Report immediately to customer support and follow instructions for securing your account.
Possible causes include payment method restrictions, insufficient funds, verification issues, or technical errors; contact support to resolve.
Withdrawals typically take from same day up to 2-5 business days depending on method used.
Generally, transactions are free from casino fees, but payment provider fees may apply.
Reasons include failed verification, breach of terms, insufficient balance, or suspicious activity.
Typical methods include Visa/Mastercard, PayPal, Trustly, Skrill, Neteller, Paysafecard, and bank transfers.
Minimum deposits generally start around £10-£20; maximum varies by method and user status.
Approximately £20 for bonus eligibility; varies by payment method.
No fixed maximum for deposits, subject to payment method limits and player status.
Contact customer support immediately to request cancellation if still pending.
May be due to verification delays, banking processing times, or compliance checks.
Withdrawals must normally be made to the payment method used for deposits due to anti-money laundering rules.
Contact support immediately with transaction details for investigation.
Check your account transaction history or contact support for updates.
Could be due to verification, suspicious transactions, or regulatory restrictions.
Photo ID, proof of address, and proof of source of funds.
Yes, daily withdrawal limits typically apply, for example up to £5,000 per day.
Refunds are processed back to the original payment method; processing times vary.
Contact support with payment details to resolve the issue.
Changing withdrawal methods is usually not allowed for security reasons.
To comply with anti-money laundering regulations and verify legitimacy of funds.
Request via customer support or access through account dashboard if available.
Contact support with details to resolve pending transactions.
Primarily GBP (British Pound).
Currency conversion may be handled by payment providers; casino operates mainly in GBP.
Cryptocurrency payments are not specified as accepted by this casino.
Contact customer support with detailed information for resolution.
Contact support immediately to address erroneous deposits.
Check internet connection, browser compatibility, clear cache, or try a different device; contact support if persists.
Refresh the game or browser, clear cache, try a different device, or contact support if the issue continues.
Use live chat or email support with detailed error description.
Report immediately to support with game details for investigation.
Check device volume, browser settings, and game sound settings; reload the game or change device if needed.
Close other applications, check internet speed, clear cache, or try another device/browser.
Could be due to connection issues or game malfunction; contact support with details.
Game results are usually displayed on-screen; support can assist if unclear.
Refresh or restart the game/browser; contact support if issue persists.
Game restrictions can be due to licensing, geography, or technical maintenance.
Access browser or app settings to clear cache and cookies.
Try clearing cache, updating app/browser, or switching devices/browsers.
Contact support with details; check terms to confirm eligibility.
Usually found in the terms and conditions or bonus info sections online.
Confirm qualification criteria and contact support if points are missing.
Register and follow specific promotional instructions on the website.
Verify code validity and conditions; contact support if issues persist.
Could be due to operational hours, geographic restrictions, or maintenance.
Check connection stability, device compatibility, and update software.
Report via live chat or email with specifics of the issue.
Check internet, try different browser/device, clear cache, or contact support.
Use recommended browsers; update browser or switch if problems occur.
Most games now run on HTML5; Flash is obsolete and unsupported.
Clear cache, disable browser extensions, check internet speed.
Contact support via live chat or email for game-specific issues.
