How to contact the casino support service?
Customers can contact All Jackpots Casino support primarily via live chat, email, and toll-free phone numbers available 24/7.
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What contact methods are available for customers?
Live chat, email, toll-free phone, Skype, iMessage.
Casino website
https://www.alljackpotscasino.com
Casino launch date
Established in 2003.
Gaming license
Licensed and regulated by the Malta Gaming Authority.
Casino headquarters location
Finland (part of the Digimedia Group based in Finland).
License jurisdiction
Malta Gaming Authority.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with typically immediate or very fast response times.
Is there a contact form on the website?
Yes, a contact form is available on the support or FAQ section of the website.
Technical support email
VIP support email
No specific VIP support email publicly listed; general support handles VIP inquiries.
Complaints email
No specific complaints email publicly listed; use [email protected] for complaints.
Finance department email
No dedicated email publicly listed; financial inquiries directed to general support email.
Security service email
No specific security email publicly listed; security issues handled through support.
Support hotline phone number
Toll-free phone numbers – Canada 1-885-292-1928, Australia 1-800-018-861, New Zealand 0-800-453-177, Rest of World +44-800-901-2456.
VIP line for premium customers
No dedicated VIP phone line publicly available.
Separate complaint line
No separate complaints phone line publicly available.
Technical support
Available 24/7 via live chat, email, and phone.
Financial department
Contact through general support channels; no dedicated financial contacts listed.
Security service
Handled via general support email and live chat.
Telegram support account
Not publicly listed.
WhatsApp support account
Not publicly listed.
Viber support account
Not publicly listed.
WeChat support account
Not publicly listed.
Facebook page
Not actively maintained; no official active URL prominently listed.
Instagram page
Not publicly listed for All Jackpots Casino.
Twitter/X page
Not publicly listed for All Jackpots Casino.
LinkedIn page
Not publicly listed.
YouTube channel
Not publicly listed.
Telegram channel
Not publicly listed.
Discord server
Not publicly listed.
Are there video calls with consultants?
No information found; video call support appears unavailable.
Is there a ticket system (helpdesk)?
Yes, a helpdesk system is accessible via contact form on the website.
Is there a mobile app with support chat?
No clear information on app support chat; primarily web-based chat.
Are push notifications supported?
Not specifically mentioned.
Is SMS support available?
Not publicly mentioned.
Can I request a callback?
No public information regarding callback requests.
Are there forums or communities related to this casino?
No official forums; community interaction mainly via live games and blog.
Is there a mobile app for contacting support?
No separate app dedicated to support.
Are Zoom/Teams consultations possible?
Not offered.
Is support available on weekends and holidays?
Yes, support is 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Multiple languages including English, Dutch, Finnish, French, German, Greek, Italian, Japanese, and Swedish.
Service regions
Worldwide service, with specific toll-free numbers for Canada, Australia, New Zealand, and international support.
Can I contact support without registration?
Usually support requires registration to access certain features, but basic inquiries may be possible via email.
Can I send documents through chat?
Document upload is generally available during verification processes via secure channels.
Privacy policy link
https://www.alljackpotscasino.com/privacy-policy
Terms of service link
https://www.alljackpotscasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive an email for password reset.
How to restore access to a blocked account?
Contact support via email or live chat to provide verification and request account unlocking.
Why is my account blocked?
Common reasons include suspicious activity, security concerns, multiple accounts, or failure to comply with KYC requirements.
How to change profile information?
Profile changes can be requested via customer support or made directly in account settings if allowed.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and enable two-factor authentication.
How to set up two-factor authentication?
Not clearly specified; generally, check account security settings or request assistance from support.
Why am I not receiving SMS confirmation codes?
Possible reasons include incorrect phone number, network issues, or SMS blocking by carrier; contact support for help.
How to delete my casino account?
Contact support with a formal request to delete your account as per policy.
What to do if I can't log into my account?
Check credentials, try password reset, and contact support if issues persist.
How to check account login history?
Usually accessible in account security or activity section, or request from support.
Why is document verification required?
To comply with KYC regulations, prevent fraud, and verify player identity for security.
What documents are needed for verification?
Usually government-issued ID, proof of address, and proof of payment method.
How long does document verification take?
Typically takes between 24 to 72 hours depending on workload.
What to do if documents are rejected?
Resubmit clearer or valid documents and contact support for guidance.
How to upload documents for verification?
Via secure upload link in account verification section or by sending to designated support email.
Why does my account require additional verification?
Due to suspicious activity, large withdrawals, or regulatory requirements.
Can I have multiple accounts?
No, having multiple accounts is generally against terms and can lead to bans.
How to report suspicious activity?
Contact customer support immediately via live chat or email.
What to do if I lose access to my email?
Contact support with identity verification to update account email.
How to change phone number in my account?
Request update via customer support with verification.
Why are my account functions limited?
Due to verification pending, account restrictions, or security flags.
How to set deposit limits?
Contact support to set daily, weekly, or monthly deposit limits for responsible gambling.
What is self-exclusion and how to activate it?
Program to restrict your access for a set period; activated via support request or account settings.
How to temporarily freeze my account?
Contact support to place a temporary freeze on your account.
What to do if I suspect fraud?
Report immediately to support and follow their instructions.
Why is my deposit not going through?
Check payment method, account status, and limits; contact support if unresolved.
How long does withdrawal processing take?
Usually 24 to 72 hours depending on verification and payment method.
What fees are charged for transactions?
Generally, no fees from the casino; payment provider fees may apply.
Why was my withdrawal request declined?
Possible reasons include failed verification, account restrictions, or suspicious activity.
What deposit methods are available?
Visa, MasterCard, VISA Electron, Maestro, Skrill, Neteller, iDebit, and bank transfers.
What are the minimum and maximum deposit amounts?
Varies by payment method but standard minimums usually start around $10.
Minimum deposit amount
Commonly $10.
Maximum deposit amount
Depends on method, often up to several thousand dollars per transaction.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if processing not completed.
Why is my withdrawal taking so long to process?
Pending verification, payment provider delays, or high withdrawal volume.
Can I withdraw to a different card?
Typically withdrawals must go to the original deposit method; contact support for exceptions.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve.
How to check the status of a financial transaction?
Use account transaction history or contact support for updates.
Why are financial operations blocked?
Due to suspicious activity, incomplete verification, or regulatory restrictions.
What documents are needed for large withdrawals?
Additional proof of identity, source of funds, and proof of address.
Are there withdrawal limits?
Yes, withdrawal limits vary by method and account status.
How do refunds work?
Refunds depend on payment provider policies and casino terms; process through support.
What to do with failed payments?
Contact support with details for assistance.
Can I change the withdrawal method?
Usually no, but depend on case; check with support.
Why is proof of funds source required?
To comply with AML regulations and verify legitimate funds.
How to get a financial transaction statement?
Request via support or through account transaction history.
What to do if a payment is stuck?
Contact support with payment reference for assistance.
What currencies does the casino accept?
Multiple currencies including CAD, EUR, USD, GBP.
Is there currency conversion?
Yes, currency conversion is available with rates depending on payment provider.
How do cryptocurrency payments work?
Not clearly listed; casino primarily supports fiat currency payments.
What to do with payment system errors?
Contact support with error details to resolve.
Can I return an erroneous deposit?
Contact support to request reversal of mistaken deposits.
Why won't the game load?
Check browser compatibility, internet connection, and clear cache.
What to do when there's a game crash?
Refresh browser or app; report issue to support with game details.
How to report a game error?
Use live chat or support email to report the bug with descriptions.
Why did my winnings disappear after a crash?
Contact support immediately to investigate and restore.
Game sound not working - what to do?
Check device volume, browser settings, or reload game.
Game lagging or freezing - how to fix?
Clear cache, check internet speed, close other apps or tabs.
Why isn't my bet being counted?
Possible connection issues or server delay; report to support.
How to check game round results?
Usually displayed in game history or game interface.
What to do if the game is not responding?
Reload page or app; contact support if persists.
Why are some games unavailable?
Due to jurisdiction restrictions or software issues.
How to clear cache for better game performance?
Clear browser cache/data or app cache in device settings.
Problems with game display on mobile device?
Ensure device compatibility and update browser/app.
What to do if bonus didn't activate?
Contact support immediately with bonus code and transaction details.
How to check bonus wagering requirements?
Listed in the terms and conditions of each bonus.
Why aren't bonus points being credited?
Check eligibility and wagering progress; contact support.
How to participate in tournaments and promotions?
Follow announcements on website and register as required.
What to do if promo code doesn't work?
Verify code validity and expiration; contact support.
Why is Live Casino unavailable?
Could be due to region restrictions or server maintenance.
Problems with video streaming in live games?
Check internet speed and browser compatibility; report issues.
How to report a technical glitch?
Use live chat or email with full details.
What to do if the website won't load?
Check internet connection, try another browser, clear cache.
Browser compatibility issues?
Use recommended browsers and update to the latest version.
How to update Flash Player or other plugins?
Most games now use HTML5; update browsers regularly.
What to do with slow website loading?
Clear cache, check internet speed, update browser.
How to get technical support for games?
Contact customer support via live chat or email.