How to contact the casino support service?
You can contact All Right Casino support primarily via live chat available 24/7 for instant help, email support, and phone calls for direct assistance.
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What contact methods are available for customers?
Live chat 24/7, email [email protected], phone +441313857183, and Telegram support.
Casino website
https://allrightcasino.com/en
Casino launch date
The casino was launched in 2019.
Gaming license
Licensed by Curacao eGaming, license number 8048/JAZ2016-050 issued by Atlantic Management B.V.
Casino headquarters location
Emancipatie Boulevard Dominico F. “Don” Martina 29, Curacao, Atlantic Management B.V.
License jurisdiction
Curacao jurisdiction.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with generally prompt responses, often within minutes.
Is there a contact form on the website?
No direct contact form is standard; communication is mostly via live chat, email, and phone.
Technical support email
VIP support email
Specific VIP support email is not publicly listed; standard support email applies.
Complaints email
No dedicated complaints email found; use standard support email [email protected].
Finance department email
No separate finance department email publicly listed; financial inquiries handled via main support.
Security service email
No specific security email available; security concerns should be directed to [email protected].
Support hotline phone number
+441313857183 (also listed +442039668329 and +74953744118 in some sources).
VIP line for premium customers
No dedicated VIP phone line publicly available.
Separate complaint line
No separate complaints phone line publicly available.
Technical support
Available 24/7 via live chat, email, and phone.
Financial department
Contact through general support channels; no separate direct contacts provided.
Security service
General support email handles security issues; no distinct contact details found.
Telegram support account
Official Telegram support is available but specific handle not publicly specified.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No WeChat support account found.
Facebook page
Not explicitly verified; general presence on social media is mentioned but no exact URL confirmed.
Instagram page
No official Instagram URL confirmed publicly.
Twitter/X page
No official Twitter/X URL confirmed publicly.
LinkedIn page
No official LinkedIn company page URL found.
YouTube channel
No official YouTube channel URL found.
Telegram channel
Official Telegram channel exists but exact URL not publicly detailed.
Discord server
No official Discord server information available.
Are there video calls with consultants?
No information on video call support available.
Is there a ticket system (helpdesk)?
No specific ticket system detailed; support mainly via live chat and email.
Is there a mobile app with support chat?
Yes, mobile app available with support chat functionality.
Are push notifications supported?
Likely supported via mobile app but no explicit information provided.
Is SMS support available?
No SMS support service indicated.
Can I request a callback?
No specific callback service mentioned.
Are there forums or communities related to this casino?
No official forums; players may use external forums or social media for discussions.
Is there a mobile app for contacting support?
Support chat is integrated within the mobile app.
Are Zoom/Teams consultations possible?
No information on Zoom or Teams consultations.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Operates 24 hours a day, 7 days a week.
Supported languages
English, Russian, Polish, German, Spanish, Norwegian, Portuguese, Finnish, Japanese, Swedish, French, Turkish among others.
Service regions
Serves players from many countries globally with some regional restrictions.
Can I contact support without registration?
Usually, support can be contacted through live chat without registration for general questions.
Can I send documents through chat?
Document upload is typically facilitated through account interface rather than chat.
Privacy policy link
https://allrightcasino.com/en/info/privacy-policy
Terms of service link
https://allrightcasino.com/en/info/terms-and-conditions
What to do if I forgot my account password?
Use "Forgot password" feature on the login page to receive reset instructions via email.
How to restore access to a blocked account?
Contact support with identity verification to request account restoration.
Why is my account blocked?
Common reasons include suspicious activity, verification failures, or violation of terms.
How to change profile information?
Profile information can be updated in account settings; some changes may require support assistance.
What to do if I suspect my account has been hacked?
Immediately contact support and change your password; enable two-factor authentication.
How to set up two-factor authentication?
Instructions are provided in account security settings to enable 2FA if supported.
Why am I not receiving SMS confirmation codes?
Possible issues with mobile carrier or incorrect phone number; contact support for help.
How to delete my casino account?
Contact support to request account deletion as self-service deletion is typically unavailable.
What to do if I can't log into my account?
Reset password or contact support for assistance with login issues.
How to check account login history?
Access login history in account security or profile section if available, or request via support.
Why is document verification required?
Verification ensures identity, prevents fraud, and complies with regulatory standards.
What documents are needed for verification?
Usually a government-issued ID (passport, driver’s license) and proof of address (utility bill).
How long does document verification take?
Verification typically takes up to 24 to 36 hours after submission.
What to do if documents are rejected?
Resubmit clear, valid documents and contact support for clarification or assistance.
How to upload documents for verification?
Documents can be uploaded through the account verification section on the website or app.
Why does my account require additional verification?
Additional checks may be needed for large transactions or suspicious activity.
Can I have multiple accounts?
Generally prohibited by casino terms to prevent fraud and abuse.
How to report suspicious activity?
Contact support immediately via live chat or email with details.
What to do if I lose access to my email?
Update email through support after identity verification or use alternative contact methods.
How to change phone number in my account?
Update phone number in profile settings or contact support for assistance.
Why are my account functions limited?
Account limitations may result from pending verification, suspicious activity, or self-exclusion.
How to set deposit limits?
Deposit limits can be set in responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block access; activated via account settings or support.
How to temporarily freeze my account?
Request a temporary freeze via support or use cooldown options in responsible gaming tools.
What to do if I suspect fraud?
Report immediately to support with evidence for investigation.
Why is my deposit not going through?
Check payment method, sufficient funds, or contact support for technical help.
How long does withdrawal processing take?
Withdrawals are processed within up to 72 hours.
What fees are charged for transactions?
Some payment methods may have fees, specifics depend on method used.
Why was my withdrawal request declined?
Common reasons include incomplete verification or violating bonus terms.
What deposit methods are available?
Mastercard, Visa, Bank Transfer, Bitcoin, Tether, Binance Pay, Jeton, JetonCash, eZeeWallet, MiFinity, Open Banking.
What are the minimum and maximum deposit amounts?
Minimum deposit is generally 10 EUR; maximum varies by method and limits.
Minimum deposit amount
10 EUR
Maximum deposit amount
Varies, daily withdrawal limit 2,000 EUR, monthly 40,000 EUR.
How to cancel a withdrawal request?
Contact support immediately to request cancellation before processing.
Why is my withdrawal taking so long to process?
Delays may occur due to additional verification or banking processing times.
Can I withdraw to a different card?
Usually withdrawals must be made to the original deposit method; check with support.
What to do if money was debited but not credited?
Contact support with transaction details to investigate.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
Financial restrictions may be due to verification issues or regulatory compliance.
What documents are needed for large withdrawals?
In addition to ID and proof of address, proof of source of funds may be required.
Are there withdrawal limits?
Yes, daily, weekly, and monthly limits apply.
How do refunds work?
Refunds depend on the payment provider and casino policies; contact support for details.
What to do with failed payments?
Reattempt transaction or contact support if issue persists.
Can I change the withdrawal method?
Typically no, withdrawals must follow the original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and confirm legitimate funds.
How to get a financial transaction statement?
Request transaction history from account or support team.
What to do if a payment is stuck?
Contact support to trace and resolve the issue.
What currencies does the casino accept?
Euros, US dollars, Canadian dollars, Australian dollars, New Zealand dollars, Polish zloty, Russian rubles, Japanese yen, and more.
Is there currency conversion?
Currency conversion is available automatically for payments in other currencies; rates vary.
How do cryptocurrency payments work?
Accepted cryptocurrencies like Bitcoin are processed through secure wallets integrated in the casino.
What to do with payment system errors?
Contact support for troubleshooting and resolution.
Can I return an erroneous deposit?
Contact support immediately to request reversal of mistaken deposits.
Why won't the game load?
Possible internet or browser issues; clear cache or try a different browser/device.
What to do when there's a game crash?
Reload the game or contact support if problem persists.
How to report a game error?
Report via live chat or email with game details.
Why did my winnings disappear after a crash?
Contact support promptly to investigate and restore winnings if due.
Game sound not working - what to do?
Check device volume and browser permissions; refresh the page.
Game lagging or freezing - how to fix?
Use a stable internet connection and updated browser; clear cache.
Why isn't my bet being counted?
Ensure bet placement before cut-off time; contact support if issue continues.
How to check game round results?
Check game history or result logs in your account.
What to do if the game is not responding?
Refresh the game or log out and back in; contact support if unresolved.
Why are some games unavailable?
Game restrictions due to licensing or regional regulations.
How to clear cache for better game performance?
Clear browser cache and cookies in settings.
Problems with game display on mobile device?
Ensure app or browser is updated and compatible with your device.
What to do if bonus didn't activate?
Contact support with promotion details for resolution.
How to check bonus wagering requirements?
Wagering requirements are listed in bonus terms and conditions.
Why aren't bonus points being credited?
Confirm eligibility and contact support if points are missing.
How to participate in tournaments and promotions?
Follow instructions in the promotions section and meet eligibility requirements.
What to do if promo code doesn't work?
Check code validity and expiry; contact support for help.
Why is Live Casino unavailable?
Could be due to server maintenance or regional restrictions.
Problems with video streaming in live games?
Check internet speed; refresh connection or contact support.
How to report a technical glitch?
Report immediately through live chat or support email.
What to do if the website won't load?
Check internet, clear cache, try another browser or device.
Browser compatibility issues?
Use supported browsers like Chrome, Firefox, or Edge; keep updated.
How to update Flash Player or other plugins?
Most modern games do not require Flash; update browser and plugins as needed.
What to do with slow website loading?
Clear cache, reduce number of open tabs, and check internet connection.
How to get technical support for games?
Contact support via live chat or email for technical help.