How to contact the casino support service?
You can contact All Slots Online Casino support primarily through live chat available 24/7, via email for specific support types, or by phone for general inquiries.
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What contact methods are available for customers?
Live chat, email, phone support, and an online contact form.
Casino website
https://www.allslotscasino.com
Casino launch date
Verified specific launch date is not publicly available; typically, established casinos have been operational for several years.
Gaming license
All Slots Casino operates under a license issued by the Kahnawake Gaming Commission.
Casino headquarters location
The casino's office address includes locations in New Zealand and Canada; one verified address is 550 N MacDonald Ave, Burnaby, BC V5C 6J6, Canada.
License jurisdiction
Kahnawake Gaming Commission jurisdiction.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website that operates 24/7 with typically immediate response times.
Is there a contact form on the website?
Yes, the website offers a contact form option to submit queries.
Technical support email
[email protected] (Canada office) or [email protected] for general inquiries.
VIP support email
Specific VIP support email is not publicly listed; VIP customers are usually provided dedicated support channels accessible after registration.
Complaints email
No designated complaints email publicly listed; complaints typically processed via support email or through the casino’s official complaints process.
Finance department email
Not explicitly available; financial inquiries are generally handled via the main support email or helpdesk.
Security service email
No specific security service email is provided; security-related issues can be reported via the general support channels.
Support hotline phone number
+6434710413 (New Zealand office) and +1 778 710 6080 (Canada office).
VIP line for premium customers
No publicly available dedicated VIP phone line.
Separate complaint line
No dedicated complaints phone line is publicly available.
Technical support
Available 24/7 primarily through live chat and email; phone support may be limited to business hours.
Financial department
Contact through main support channels; no separate direct contact publicly provided.
Security service
Handled internally via main customer support channels.
Telegram support account
No official Telegram support account found for All Slots Casino.
WhatsApp support account
No official WhatsApp support account publicly available.
Viber support account
No official Viber support account publicly available.
WeChat support account
No official WeChat support account publicly available.
Facebook page
No specific official Facebook page URL publicly verified.
Instagram page
No specific official Instagram account URL publicly verified.
Twitter/X page
No specific official Twitter/X account URL publicly verified.
LinkedIn page
No official LinkedIn company page publicly verified.
YouTube channel
No official YouTube channel publicly verified.
Telegram channel
No official Telegram channel publicly verified.
Discord server
No official Discord server information publicly available.
Are there video calls with consultants?
Video call support is not standard practice in online casino customer service.
Is there a ticket system (helpdesk)?
Yes, All Slots Casino operates a ticket system through their support email and contact form for managing inquiries and issues.
Is there a mobile app with support chat?
The casino offers mobile-friendly access, but specific mobile app support chat details are not public.
Are push notifications supported?
Typically supported on mobile platforms for account and promotional alerts, but not explicitly confirmed.
Is SMS support available?
SMS support is generally not offered as a regular customer support channel.
Can I request a callback?
Callback requests are not a common feature in All Slots Casino customer service.
Are there forums or communities related to this casino?
No official forums found; players may use third-party casino forums or communities.
Is there a mobile app for contacting support?
No dedicated mobile app specifically for support separate from the main app or mobile site is indicated.
Are Zoom/Teams consultations possible?
This is not a service feature for online casino support.
Is support available on weekends and holidays?
Yes, customer support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Operates 24 hours a day, 7 days a week.
Supported languages
Primarily English; other languages may be supported depending on the live chat agent availability.
Service regions
Generally serves players internationally where legally permitted, including Canada and New Zealand.
Can I contact support without registration?
Yes, support can be contacted via live chat or email without the need to log into an account.
Can I send documents through chat?
Yes, document upload for verification or support purposes is typically allowed through live chat or email.
Privacy policy link
https://www.allslotscasino.com/privacy-policy
Terms of service link
https://www.allslotscasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot your login details?" link on the login page and enter your username; password recovery information will be emailed.
How to restore access to a blocked account?
Contact customer support via live chat or email to request assistance in restoring access.
Why is my account blocked?
Common reasons include suspicious activity, breach of terms, verification failures, or self-exclusion.
How to change profile information?
Log into your account and update details in the profile settings; some changes may require support assistance.
What to do if I suspect my account has been hacked?
Contact support immediately to secure your account and follow verification processes.
How to set up two-factor authentication?
If available, enable it in the account security settings or request support for setup assistance.
Why am I not receiving SMS confirmation codes?
Possible network issues or phone settings blocking messages; verify phone number and network.
How to delete my casino account?
Contact customer support to request account deletion, which may involve identity verification.
What to do if I can't log into my account?
Use password recovery, check for account restrictions, or contact support for help.
How to check account login history?
Access security or account settings section if available, or request log history from support.
Why is document verification required?
It is part of KYC (Know Your Customer) to prevent fraud, verify identity, and comply with regulations.
What documents are needed for verification?
Government-issued ID (passport or driver’s license), proof of address (utility bill or bank statement), and sometimes payment method proof.
How long does document verification take?
Typically between 24 to 72 hours depending on volume and completeness of submitted documents.
What to do if documents are rejected?
Review rejection reason, resubmit clear and valid documents, or contact support for guidance.
How to upload documents for verification?
Use the upload feature in your account area or send through live chat or support email.
Why does my account require additional verification?
Triggered by large transactions, unusual activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player to prevent fraud and abuse.
How to report suspicious activity?
Contact support immediately with details of the suspicious behavior.
What to do if I lose access to my email?
Update your email with support assistance or follow account recovery procedures.
How to change phone number in my account?
Update in profile settings or contact support to change it securely.
Why are my account functions limited?
Due to verification pending, responsible gambling limits, or security concerns.
How to set deposit limits?
Use the responsible gambling tools in your account or request support to set limits.
What is self-exclusion and how to activate it?
A responsible gambling tool to block access for a set period; activated via account settings or support request.
How to temporarily freeze my account?
Contact support to request a temporary account freeze for a chosen duration.
What to do if I suspect fraud?
Report immediately to support and follow their instructions for investigation and resolution.
Why is my deposit not going through?
Issues may include payment method restrictions, insufficient funds, or verification requirements.
How long does withdrawal processing take?
Usually between 24 to 72 hours, depending on verification and payment method.
What fees are charged for transactions?
Most casinos do not charge fees, though third-party payment processors may apply fees.
Why was my withdrawal request declined?
Reasons include pending verification, suspected fraud, or violation of terms.
What deposit methods are available?
Credit/debit cards, e-wallets, bank transfers, prepaid cards, and sometimes cryptocurrencies.
What are the minimum and maximum deposit amounts?
Varies by method; usually minimum around $10; maximum depends on casino policy.
Minimum deposit amount
Typically $10 or equivalent currency.
Maximum deposit amount
Typically several thousand dollars per transaction, varies by method.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation before processing starts.
Why is my withdrawal taking so long to process?
Delays due to pending verification, high volume, or payment provider issues.
Can I withdraw to a different card?
Usually withdrawals must go to the deposit method; alternate methods require support authorization.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Check account transaction history or contact support for updates.
Why are financial operations blocked?
Commonly due to verification issues, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
ID proof, proof of address, and proof of source of funds or income.
Are there withdrawal limits?
Yes, daily, weekly, or monthly limits apply depending on account status and regulations.
How do refunds work?
Refunds are processed to the original payment method after approval.
What to do with failed payments?
Verify payment details, try another method, or contact support for assistance.
Can I change the withdrawal method?
Changing withdrawal method may require support approval and adherence to policies.
Why is proof of funds source required?
To comply with anti-money laundering and regulatory standards.
How to get a financial transaction statement?
Request from support or download from account transaction history section.
What to do if a payment is stuck?
Contact support with payment details to expedite resolution.
What currencies does the casino accept?
USD, CAD, EUR, GBP, AUD, NZD, and other major currencies, depending on region.
Is there currency conversion?
Yes, conversion is automatic if you deposit in a different currency; rates vary.
How do cryptocurrency payments work?
Deposit and withdrawal via supported cryptocurrencies with wallet address provided.
What to do with payment system errors?
Retry with alternative method or contact support.
Can I return an erroneous deposit?
Contact support immediately to request return before funds are used.
Why won't the game load?
Possible causes include browser issues, internet connection problems, or maintenance.
What to do when there's a game crash?
Reload the game, clear cache, or contact support if problem persists.
How to report a game error?
Use live chat or support email to report with details and screenshots if available.
Why did my winnings disappear after a crash?
Contact support for investigation; winnings may have been saved or delayed.
Game sound not working - what to do?
Check device volume, browser settings, or game audio settings.
Game lagging or freezing - how to fix?
Clear cache, close other apps, reduce graphics settings, or switch browsers.
Why isn't my bet being counted?
Possible for bets placed after round started or technical issues; contact support.
How to check game round results?
View game history or round summary within the game interface.
What to do if the game is not responding?
Refresh browser or app, try another device, or contact support.
Why are some games unavailable?
Game availability can depend on licensing, regional restrictions, or maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Ensure updated app or browser, stable internet, and compatible device.
What to do if bonus didn't activate?
Review terms, contact support with details for manual credit if applicable.
How to check bonus wagering requirements?
Check bonus terms on the website or in your account details.
Why aren't bonus points being credited?
Points may have conditions; contact support to review your account.
How to participate in tournaments and promotions?
Register or opt-in via promotions page; follow terms and conditions.
What to do if promo code doesn't work?
Verify code validity and expiry; contact support for issues.
Why is Live Casino unavailable?
Could be due to maintenance, regional restrictions, or internet problems.
Problems with video streaming in live games?
Check internet speed, device compatibility; contact support for persistent issues.
How to report a technical glitch?
Use live chat or email with detailed description and screenshots if possible.
What to do if the website won't load?
Check internet connection, browser compatibility, or clear cache; try another device.
Browser compatibility issues?
Use recommended browsers such as Chrome, Firefox, or Safari updated to latest versions.
How to update Flash Player or other plugins?
Modern casinos use HTML5; if required, update through official plugin websites.
What to do with slow website loading?
Clear cache, reduce browser tabs, or switch internet connection.
How to get technical support for games?
Contact support via live chat or email with game details.