How to contact the casino support service?
Customers can contact All Star Games Casino support primarily through live chat during service hours or by sending an email with detailed queries. The FAQ section is also available for self-help.
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What contact methods are available for customers?
Live chat, email, Facebook Messenger, and an online contact form.
Casino website
https://www.allstargames.co.uk
Casino launch date
Specific verified launch date not available; typically, online casinos provide launch dates in their about sections, but for All Star Games, this is not publicly detailed.
Gaming license
Licensed by the UK Gambling Commission and Alderney Gambling Control Commission.
Casino headquarters location
Not specifically detailed in public sources; typically, licensed casinos under UKGC have registered offices in the UK or Alderney.
License jurisdiction
United Kingdom (UK Gambling Commission) and Alderney Gambling Control Commission.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available to registered users only, operates 9:30 am to 6:00 pm (GMT), and typically responds within seconds to minutes.
Is there a contact form on the website?
Yes, accessible via the "Contact Us" page to send messages directly to the support team.
Technical support email
VIP support email
Not specifically listed; VIP inquiries likely handled via general support email or live chat.
Complaints email
Not specifically listed; generally handled through the main support email or via the contact form.
Finance department email
Not publicly provided; financial inquiries handled through general support contact.
Security service email
Not publicly provided; security-related issues typically directed to the main support contact.
Support hotline phone number
No phone support is provided.
VIP line for premium customers
No dedicated VIP phone line available.
Separate complaint line
No dedicated complaint phone line available.
Technical support
Provided via email, live chat during business hours, and detailed FAQ section.
Financial department
Contact handled through general support channels; no direct public contact available.
Security service
Security concerns managed via general support contact.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No official direct Facebook support page publicly confirmed.
Instagram page
No official Instagram account directly associated with the casino publicly confirmed.
Twitter/X page
No official Twitter or X account publicly confirmed.
LinkedIn page
No official LinkedIn company page publicly confirmed.
YouTube channel
No official YouTube channel publicly confirmed.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information available.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
Yes, through the contact form which generates support tickets.
Is there a mobile app with support chat?
No specific mobile app for the casino that includes support chat functionality.
Are push notifications supported?
Not indicated as supported.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums; players may discuss on external casino communities.
Is there a mobile app for contacting support?
No dedicated mobile support app available.
Are Zoom/Teams consultations possible?
Such video consultation platforms are not supported.
Is support available on weekends and holidays?
Support via live chat and email is available during stated business hours only (weekdays).
What are the support service operating hours?
Monday to Friday, 9:30 am to 6:00 pm GMT.
Supported languages
English only.
Service regions
Primarily United Kingdom; restrictions apply for several countries including France, Russia, South Africa, Turkey, Israel, and USA.
Can I contact support without registration?
Email and Facebook Messenger can be used without registration; live chat requires login.
Can I send documents through chat?
Document upload is supported through live chat for registered users.
Privacy policy link
https://www.allstargames.co.uk/privacy
Terms of service link
https://www.allstargames.co.uk/terms
What to do if I forgot my account password?
Use the password recovery option on the login page to reset via registered email.
How to restore access to a blocked account?
Contact support via email or live chat with verification details; follow their instructions.
Why is my account blocked?
Common reasons include failed verification, suspicious activity, breach of terms, or self-exclusion.
How to change profile information?
Profile updates are done through the account settings page on the website.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and enable security features.
How to set up two-factor authentication?
Not explicitly supported as per public information; check account security settings if available.
Why am I not receiving SMS confirmation codes?
Check mobile network, correct number, and possible SMS blocking on phone.
How to delete my casino account?
Contact customer support to request account deletion as per privacy policy.
What to do if I can't log into my account?
Use password recovery, check internet connection, clear cache or contact support.
How to check account login history?
Not commonly available in user accounts; request support assistance if needed.
Why is document verification required?
For KYC (Know Your Customer) to prevent fraud, money laundering, and comply with regulations.
What documents are needed for verification?
Usually includes government-issued ID, proof of address, and payment method verification.
How long does document verification take?
Typically 24 to 48 hours based on industry standards.
What to do if documents are rejected?
Check document clarity and validity, resubmit according to guidelines, contact support for help.
How to upload documents for verification?
Via account verification section or live chat/document upload function.
Why does my account require additional verification?
Due to large transactions, suspicious activity or regulatory requirements.
Can I have multiple accounts?
No, multiple accounts violate terms and may result in account closure.
How to report suspicious activity?
Contact support immediately via email or live chat with details.
What to do if I lose access to my email?
Contact support with identity verification and update email address.
How to change phone number in my account?
Update phone number in account settings or contact support for assistance.
Why are my account functions limited?
Potential reasons include pending verification, suspicious behavior, or regulatory restrictions.
How to set deposit limits?
Use responsible gaming tools on the site to set personal deposit limits.
What is self-exclusion and how to activate it?
A responsible gaming feature that blocks account access temporarily or permanently; activated via account settings or support.
How to temporarily freeze my account?
Contact support to request a temporary account freeze.
What to do if I suspect fraud?
Report immediately to support with relevant details and cease account activity.
Why is my deposit not going through?
Possible causes include payment method issues, limits, or technical errors.
How long does withdrawal processing take?
Usually between 24 hours to 5 business days depending on method.
What fees are charged for transactions?
Most casinos do not charge fees, but some payment methods might incur charges; check terms.
Why was my withdrawal request declined?
Reasons include failed verification, suspicious activity, or insufficient funds.
What deposit methods are available?
Common methods include credit/debit cards, e-wallets, bank transfer; exact list not publicly detailed.
What are the minimum and maximum deposit amounts?
Specific limits are not publicly detailed; generally, minimum deposits are around £10-£20.
Minimum deposit amount
Approximately £10.
Maximum deposit amount
Varies by payment method and user verification; no specific public figure.
How to cancel a withdrawal request?
Contact support immediately for cancellation request; may depend on withdrawal status.
Why is my withdrawal taking so long to process?
Possible due to verification delays, payment processor issues, or security checks.
Can I withdraw to a different card?
Withdrawals can only be made to previously verified payment methods under account name.
What to do if money was debited but not credited?
Contact support immediately with transaction details for resolution.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
Reasons include account verification, suspected fraud, regulatory compliance or disputes.
What documents are needed for large withdrawals?
ID proof, proof of address, source of funds documentation.
Are there withdrawal limits?
Yes, withdrawal limits apply and vary based on verification status and casino policy.
How do refunds work?
Refunds are processed on failed or canceled deposits as per casino policy.
What to do with failed payments?
Verify payment details, try alternative methods or contact support for assistance.
Can I change the withdrawal method?
Usually not; withdrawals must be processed to the original deposit method.
Why is proof of funds source required?
For regulatory compliance, anti-money laundering, and fraud prevention.
How to get a financial transaction statement?
Request via customer support or download from account transaction history if available.
What to do if a payment is stuck?
Contact support with transaction details to investigate and resolve.
What currencies does the casino accept?
Primarily GBP; specific currency options not publicly detailed.
Is there currency conversion?
Not specifically detailed; conversion may apply if currency differs.
How do cryptocurrency payments work?
Not specified; generally processed via supported wallets and exchanges if available.
What to do with payment system errors?
Retry payment, check account status, or contact support.
Can I return an erroneous deposit?
Contact support immediately to request reversal.
Why won't the game load?
Troubleshoot internet connection, browser compatibility, or clear cache.
What to do when there's a game crash?
Refresh browser, restart app, or contact support with details.
How to report a game error?
Use live chat or email support with detailed description.
Why did my winnings disappear after a crash?
Contact support promptly to investigate and restore winnings.
Game sound not working - what to do?
Check device sound settings, browser permissions, or reload game.
Game lagging or freezing - how to fix?
Clear cache, improve internet, update browser or device.
Why isn't my bet being counted?
Possible connection issues or server delays; contact support if persistent.
How to check game round results?
Usually available in game history or support can clarify.
What to do if the game is not responding?
Refresh, restart device, or contact support.
Why are some games unavailable?
Geographic restrictions or temporary maintenance.
How to clear cache for better game performance?
Use browser settings to clear temporary files and cookies.
Problems with game display on mobile device?
Check app updates, compatible browsers, or contact support.
What to do if bonus didn't activate?
Check terms, contact support with details.
How to check bonus wagering requirements?
In account bonus section or inquire via support.
Why aren't bonus points being credited?
Review conditions, time frames, or contact support.
How to participate in tournaments and promotions?
Follow casino promo page and meet participation criteria.
What to do if promo code doesn't work?
Verify code validity and contact support if needed.
Why is Live Casino unavailable?
Maintenance, regional blocks or connection issues.
Problems with video streaming in live games?
Check internet speed, device compatibility or contact support.
How to report a technical glitch?
Contact support via live chat or email promptly.
What to do if the website won't load?
Check internet, clear cache, try different browser or device.
Browser compatibility issues?
Use recommended browsers and update to latest versions.
How to update Flash Player or other plugins?
Flash is deprecated; use HTML5 compatible browsers.
What to do with slow website loading?
Clear cache, reduce tabs, improve internet connection.
How to get technical support for games?
Via live chat, email, or FAQ on the website.