How to contact the casino support service?
Customers can contact All Time Casino support primarily via live chat, email, and phone for quick assistance. The support team is available to help with technical, financial, and general inquiries.
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What contact methods are available for customers?
Live chat, email, phone, contact form, social media accounts, and possibly messaging apps.
Casino website
Specific official website URL for All Time Casino could not be verified; industry-standard casinos use an official website for all services.
Casino launch date
The exact launch date for All Time Casino is not verified; online casinos typically indicate their launch year on their website footer or About Us page.
Gaming license
Licensed online casinos generally operate under licenses issued by authorities such as the Malta Gaming Authority, UK Gambling Commission, or Curacao eGaming Authority.
Casino headquarters location
The physical location is usually stated on the casino's website under "About Us" or "Corporate Information"; common locations include Malta, Gibraltar, or Curacao jurisdictions.
License jurisdiction
Online casinos typically hold licenses in jurisdictions known for iGaming regulation such as Malta, the UK, or Curacao to ensure legal compliance.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Most licensed online casinos provide 24/7 live chat support with response times usually under a few minutes during operational hours.
Is there a contact form on the website?
Licensed casinos commonly provide a contact form on their support or contact page for submitting inquiries when not using chat or email.
Technical support email
Casinos generally provide a dedicated technical support email address for reporting software or technical issues.
VIP support email
VIP customers often have access to a specialized support email or manager for personalized service.
Complaints email
A complaints-specific email is usually provided for dispute resolution to ensure compliance with regulatory standards.
Finance department email
Financial inquiries related to deposits, withdrawals, and transactions often have a separate email contact.
Security service email
Casinos provide a security contact email for reporting suspicious activity or account security concerns.
Support hotline phone number
Many casinos offer a phone support line; availability and numbers vary by casino.
VIP line for premium customers
Some casinos maintain a dedicated VIP phone support line for high-value players.
Separate complaint line
Occasionally, a dedicated complaints phone line is provided to handle disputes separately from general support.
Technical support
Available via live chat, email, and sometimes phone, typically 24/7 or business hours depending on the casino.
Financial department
Contact through email and live chat is common, sometimes with dedicated phone support, to handle payments and withdrawals.
Security service
Casinos provide contacts for security concerns, often accessible via email or chat.
Telegram support account
Some casinos use Telegram for support but it is not industry-standard or universally provided.
WhatsApp support account
WhatsApp support is occasionally offered, mainly for direct, fast communication in some regions.
Viber support account
Less common, but some casinos provide Viber contacts.
WeChat support account
Mainly used for operations targeting Chinese players.
Facebook page
Casinos maintain official Facebook pages for announcements and support.
Instagram page
Instagram accounts are used for marketing and player engagement.
Twitter/X page
Twitter or X accounts provide updates and communication.
LinkedIn page
Professional pages for corporate presence.
YouTube channel
Used for promotional content, tutorials, and updates.
Telegram channel
Some casinos run Telegram channels for promotions and announcements.
Discord server
Less common but some casinos have Discord servers for community and support.
Are there video calls with consultants?
Video call support is not typically standard but may be offered on request or for VIP services.
Is there a ticket system (helpdesk)?
Most casinos use a ticketing system for systematic issue tracking and resolution.
Is there a mobile app with support chat?
Many casinos offer mobile apps with integrated support chat.
Are push notifications supported?
Push notifications are common in apps for updates and promotions.
Is SMS support available?
SMS support is rare but used sometimes for verification or alerts.
Can I request a callback?
Callback services may be available, especially for VIP or complex support cases.
Are there forums or communities related to this casino?
Official forums are not standard; communities often form independently on social media.
Is there a mobile app for contacting support?
Support is usually integrated into the main casino app if available.
Are Zoom/Teams consultations possible?
Not common for general support, mostly absent.
Is support available on weekends and holidays?
Most licensed casinos offer support 24/7 including weekends and holidays.
What are the support service operating hours?
Typically 24/7 or extended hours for general support.
Supported languages
Multiple languages depending on target markets, often including English, German, Spanish, and more.
Service regions
Support usually covers all regions the casino operates in, commonly Europe, North America, and Asia.
Can I contact support without registration?
Many casinos allow initial support contact without registration, especially for general inquiries.
Can I send documents through chat?
Document upload is commonly supported in chat or ticket systems for verification.
Privacy policy link
Casinos provide a privacy policy link usually in website footer.
Terms of service link
Terms of service link is similarly provided on website footer or legal sections.
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive a reset email.
How to restore access to a blocked account?
Contact customer support with verification documents to resolve blocking issues.
Why is my account blocked?
Common reasons include suspicious activity, failed verification, or terms violations.
How to change profile information?
Profile updates can be made in account settings or via support request.
What to do if I suspect my account has been hacked?
Immediately contact support and change password; enable two-factor authentication.
How to set up two-factor authentication?
Enable 2FA in account security settings, usually via authenticator apps or SMS.
Why am I not receiving SMS confirmation codes?
Check phone number accuracy, network issues, or try alternative verification methods.
How to delete my casino account?
Submit a request to support for account closure per GDPR and regulatory rules.
What to do if I can't log into my account?
Verify credentials, reset password, or contact support for assistance.
How to check account login history?
Login history is often available in account security settings.
Why is document verification required?
To comply with regulations, prevent fraud, and confirm player identity.
What documents are needed for verification?
Typically a government ID, proof of address, and payment method proof.
How long does document verification take?
Usually from a few hours up to 3 business days.
What to do if documents are rejected?
Resubmit clearer, valid documents or contact support for clarification.
How to upload documents for verification?
Use the account verification section or upload via support chat/ticket.
Why does my account require additional verification?
Triggered by high withdrawals, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos strictly prohibit multiple accounts per player.
How to report suspicious activity?
Contact security support immediately with details.
What to do if I lose access to my email?
Contact support with identification to update email.
How to change phone number in my account?
Update via profile settings or request support assistance.
Why are my account functions limited?
Often due to pending verifications, account reviews, or policy enforcement.
How to set deposit limits?
Limits can be set in responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
Voluntary blocking of account access for a time to control gambling; activated via support or account settings.
How to temporarily freeze my account?
Request a temporary freeze through support or responsible gaming tools.
What to do if I suspect fraud?
Report immediately to security support with all relevant information.
Why is my deposit not going through?
Possible causes include payment method issues, limits, or technical problems.
How long does withdrawal processing take?
Typically 24-72 hours depending on method.
What fees are charged for transactions?
Most casinos do not charge, but payment providers may apply fees.
Why was my withdrawal request declined?
Commonly due to verification issues, insufficient balance, or suspicious activity.
What deposit methods are available?
Usually credit/debit cards, e-wallets, bank transfers, and sometimes cryptocurrencies.
What are the minimum and maximum deposit amounts?
Limits vary; generally minimum $10-$20 and maximum depends on method and casino policy.
Minimum deposit amount
Usually around $10 in most casinos.
Maximum deposit amount
Varies widely; some casinos allow thousands per transaction.
How to cancel a withdrawal request?
Contact support immediately to request cancellation; subject to timing.
Why is my withdrawal taking so long to process?
May be pending verification, high volume, or payment processing delays.
Can I withdraw to a different card?
Usually not permitted; withdrawals must match deposit method for security.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Via account history or support inquiry.
Why are financial operations blocked?
Due to pending verification, suspicious activity, or regulatory holds.
What documents are needed for large withdrawals?
Additional proof of source of funds and identity verification.
Are there withdrawal limits?
Yes, daily, weekly, or monthly limits apply based on policy.
How do refunds work?
Request refunds through support; subject to casino terms and payment provider rules.
What to do with failed payments?
Contact support with details to resolve or use alternative methods.
Can I change the withdrawal method?
Usually not allowed once withdrawal is requested.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via support or download from account history.
What to do if a payment is stuck?
Contact support with payment ID for resolution.
What currencies does the casino accept?
Commonly USD, EUR, GBP, CAD, and cryptocurrency options.
Is there currency conversion?
Some casinos offer currency conversion with possible fees.
How do cryptocurrency payments work?
Deposits and withdrawals conducted to/from player's crypto wallets; faster processing.
What to do with payment system errors?
Retry transaction or contact support for assistance.
Can I return an erroneous deposit?
Contact support immediately to request refund.
Why won't the game load?
Could be browser, internet connection, or server issues.
What to do when there's a game crash?
Refresh the game or restart; contact support if persistent.
How to report a game error?
Use live chat or support ticket with error details.
Why did my winnings disappear after a crash?
Contact support for investigation; casinos have policies for such cases.
Game sound not working - what to do?
Check device settings or browser permissions.
Game lagging or freezing - how to fix?
Clear cache, update browser, or switch devices.
Why isn't my bet being counted?
Could be connectivity issue or game malfunction; report to support.
How to check game round results?
Usually shown in game history or support can provide.
What to do if the game is not responding?
Reload game or contact support.
Why are some games unavailable?
Restricted by region or technical maintenance.
How to clear cache for better game performance?
Clear browser cache or app data.
Problems with game display on mobile device?
Update app/browser and check internet connection.
What to do if bonus didn't activate?
Contact support with bonus code and account details.
How to check bonus wagering requirements?
Read terms or support page.
Why aren't bonus points being credited?
Could be due to unmet requirements or system delay.
How to participate in tournaments and promotions?
Follow casino promotion page instructions.
What to do if promo code doesn't work?
Verify code validity and contact support.
Why is Live Casino unavailable?
Could be region restriction or technical issues.
Problems with video streaming in live games?
Check connection or device compatibility.
How to report a technical glitch?
Use support live chat or ticketing system.
What to do if the website won't load?
Clear cache or try different browser/device.
Browser compatibility issues?
Use recommended browsers or update current browser.
How to update Flash Player or other plugins?
Most modern casinos don’t require Flash; update browsers regularly.
What to do with slow website loading?
Try clearing cache or check internet speed.
How to get technical support for games?
Contact support via live chat or email.