You can contact All Wins Casino support primarily via live chat, email, and telephone. Live chat is the fastest method, available 24/7 with prompt responses. Email support is also available with responses typically within 24 hours. Telephone support is offered during specified hours.
Live chat 24/7, email ([email protected]), telephone support (+421 2330 560 54).
https://www.allwinscasino.com/en
The casino was launched in 2014.
Licensed by the Government of Curacao (Curacao Gambling Control Board, CGCB).
The parent company is based in Curacao, while actual casino operations are handled in the Slovak Republic.
Curacao
Yes, live chat is available 24/7 with average response times under 5 minutes.
No specific information on a contact form was found; generally, casinos offer contact forms on help or support pages to submit inquiries.
No specific VIP support email found; typically VIP support is handled via dedicated account managers or priority email/contact.
No separate complaints email available; complaints are usually handled through general support channels like [email protected].
No separate finance department email was found; financial issues are generally addressed through main support email or via account managers.
No specific security email provided; security concerns are typically reported through the main support channels.
+421 2330 560 54
No dedicated VIP support phone line found.
No separate complaints phone line found.
Available 24/7 mostly via live chat and email. Phone support is also available during business hours.
Contact through main support email or phone; no separate dedicated contact provided.
Handled via general support; no dedicated contact information found.
Not available publicly.
Not available publicly.
Not available publicly.
Not available publicly.
No official Facebook page URL found.
No official Instagram page URL found.
No official Twitter/X page URL found.
No official LinkedIn company page URL found.
No official YouTube channel URL found.
No official Telegram channel URL found.
No official Discord server information available.
No information indicating video call support is available.
No specific ticket system information found; many casinos use email/live chat as informal ticketing.
No dedicated mobile app found; casino is mobile-optimized with support accessible via mobile browser.
Not mentioned.
Not available publicly.
No callback service specified.
No official forums or community platforms found.
No dedicated support app found.
Not available.
Live chat support is 24/7, so yes support on weekends and holidays.
Live chat 24/7; phone support 09:00 – 22:00 GMT.
Multiple languages supported, English included as default; usually major languages aligned with player base.
Primarily Curacao-licensed casinos serve global markets except restricted jurisdictions.
Usually, live chat requires login; email support can be accessed without registration.
Not explicitly stated; commonly, documents are sent via email for verification.
https://www.allwinscasino.com/en/privacy-policy
https://www.allwinscasino.com/en/terms-and-conditions
Use the "Forgot Password" feature on the login page to receive a recovery email and reset the password.
Contact customer support with identity verification to request account restoration.
Common reasons include suspected fraud, breach of terms, incomplete verification, or suspicious activity.
Log in and access account settings to update personal information; some changes may require support assistance.
Immediately contact customer support and secure your email; change passwords and enable two-factor authentication.
No specific instructions found; generally via account security settings with an authenticator app or SMS code.
Possible network issues, incorrect phone number, or SMS blocking by carrier; contact support for help.
Contact customer support to request account deletion following verification.
Verify credentials, use password recovery, check for account restrictions, and contact support if issues persist.
Usually available in account security or activity logs in account dashboard if supported.
To comply with legal KYC and AML regulations and ensure player identity and prevent fraud.
Government-issued ID (passport, driver’s license), proof of address (utility bill), and sometimes proof of payment method.
Typically between 24 to 72 hours depending on volume and document quality.
Review reasons for rejection, resubmit clear and valid documents per instructions.
Usually via account dashboard upload section or by emailing support.
Triggered by large transactions, suspicious activity or regulatory requirements.
Generally prohibited by casino terms; multiple accounts may lead to account suspension.
Contact casino support immediately with details of the suspicious behavior.
Contact support to verify identity and update email information.
Update through account settings or request support assistance.
Could be due to verification issues, suspicious activity, or account restrictions by support.
Available via account responsible gaming settings or by contacting support to set limits.
Self-exclusion is a tool to prevent access for a set period; activated via responsible gaming settings or support request.
Contact support to request a temporary suspension or freeze of your account.
Report immediately to support, change passwords, and monitor account transactions.
Could be due to payment method issues, insufficient funds, or verification problems.
Typically 24 to 72 hours after approval; varies by method.
Usually no fees from the casino, but payment providers may charge fees.
Common reasons include incomplete verification, account restrictions or violation of terms.
Visa, Mastercard, Skrill, Neteller, paysafecard, bank transfers, ecoPayz, iDeal, SOFORT, and others.
Minimum deposit generally €20; maximum varies by method and account status.
Varies, typically several thousand euros depending on method and casino policy.
Contact support as soon as possible to request cancellation.
Delays in verification, bank processing times or higher volume periods.
Usually withdrawal must be to the original deposit method for security reasons.
Contact support immediately with transaction details.
Check transaction history in account or contact support.
Risks of fraud, verification issues or regulatory compliance may cause blocks.
Identity verification, proof of address, and proof of source of funds.
Yes, for example €5,000 monthly withdrawal limit is common.
Refunds issued to original payment method after review.
Contact support for troubleshooting and alternative payment solutions.
Usually not allowed for security and anti-money laundering reasons.
To comply with anti-money laundering regulations and verify legitimate source of deposits.
Request via support or download from account transaction history.
Contact support with payment details and confirmation.
Primarily Euro (EUR).
Usually automatic conversion when depositing in non-EUR currencies, with possible fees.
No verified info that All Wins Casino accepts crypto payments.
Contact support; verify payment details and try alternative methods.
Contact support immediately to request correction.
Common reasons include browser issues, internet connectivity or device incompatibility.
Refresh browser, clear cache or contact support if persistent.
Use live chat or support email to provide details.
Contact support to investigate; may be a session or connection issue.
Check device volume, browser settings, and reload game.
Clear cache, close other apps, ensure stable internet.
Could be connection dropout or game malfunction; report to support.
Results usually displayed at the end of round or via game history.
Refresh page or contact support.
Regulatory restrictions, maintenance or geo-blocking.
Clear browser cache and cookies in settings.
Update browser, clear cache or switch devices.
Contact support with bonus details to resolve.
Usually detailed in promotions section or user account.
May require wagering or have exclusions; contact support.
Register on promotions page and meet participation conditions.
Verify code validity and terms; contact support if problems persist.
May be due to maintenance, geo-restrictions or connectivity issues.
Check internet speed, refresh or contact support.
Use live chat or email to report with details.
Check internet, clear cache, try different browser or device.
Use updated browsers supported by casino, avoid outdated plugins.
Modern casinos use HTML5 and do not require Flash; update browser instead.
Clear cache, use wired internet or try less busy times.
Use live chat or support email for game-related issues.
