The primary contact methods for AllSpins Casino support include 24/7 live chat available on their website after logging in, email support at [email protected], and a phone hotline +442037693923. Customers can also find extensive FAQs for self-help.
Live chat, email, phone call, and FAQ section.
https://allspins.com/en
Specific launch date not publicly detailed; however, AllSpins Casino has been operational at least since 2021.
Licensed under the Curacao eGaming authority.
Heelsumstraat 52, Curacao (holding company Speqta Media N2.V.); additional address Angelou Terzaki, 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus.
Curacao
Yes, there is a live chat on the site accessible after logging in; it is available 24/7 with typically minimal wait times or immediate agent response.
No specific contact form is detailed; communication is primarily via live chat, email, and phone.
Not publicly specified; VIP customers likely use the general support channels or receive dedicated account manager contacts.
Not separately specified; customers can use [email protected] for complaints.
[email protected] (handles finance and verification inquiries)
Not publicly specified; security concerns typically handled via [email protected].
+44 203 769 3923
Not specifically available; VIPs usually receive personalized support through account managers.
No separate complaint phone line is publicly listed.
Available 24/7 via live chat and email, with prompt responses during operational hours.
Contactable by email at [email protected] for verification and transaction issues.
Handled through main support channels; no separate contact info publicly available.
Not publicly listed.
Not publicly listed.
Not publicly listed.
Not publicly listed.
Not specifically listed for AllSpins Casino.
Not specifically listed for AllSpins Casino.
Not specifically listed for AllSpins Casino.
Not publicly provided.
Not publicly provided.
Not publicly provided.
Not publicly provided.
No public information about video call support availability.
No dedicated helpdesk/ticket system has been reported; live chat and emails are primary.
No dedicated mobile app, but mobile-optimized site supports live chat.
Not specified.
Not specified.
No publicly available callback service mentioned.
No official forums publicly listed.
No dedicated support app, but mobile site support exists.
No information indicating Zoom/Teams support.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
Multiple languages supported, including English; specific languages not exhaustively listed.
Serves players worldwide with localized service in multiple countries including Ireland, Canada, Australia, and New Zealand.
Live chat requires login; email can be used without registration but may limit assistance.
No direct chat document upload; documents typically submitted via email for verification.
https://allspins.com/en/page/privacy-policy
https://allspins.com/en/page/terms-and-conditions
Use the 'Forgot Password' link on the login page to receive a recovery email.
Contact support via live chat or email to resolve issues; account restoration depends on verification.
Common reasons include suspicious activity, failed verification, breach of terms, or responsible gambling limits.
Via account settings accessible after login, or by contacting support for assistance.
Immediately contact support, change passwords, and enable security measures.
Not publicly mentioned; some casinos provide 2FA through account settings or via support guidance.
Could be due to network issues, blocked numbers, or incorrect phone details; verify with support.
Contact support requesting account deletion, following identity verification and terms compliance.
Check login credentials, reset password, verify internet connection, and contact support if needed.
Check account security or settings section; otherwise request it from customer support.
To comply with KYC regulations, verify identity, prevent fraud, and ensure player eligibility.
Typically government-issued ID, proof of address, and sometimes proof of payment methods.
Usually processed within 24 to 72 hours depending on workload and document clarity.
Resubmit clearer, valid documents or contact support for guidance on requirements.
Upload via account portal or send by email as instructed by support.
Triggered by unusual activity, large transactions, or regulatory compliance demands.
Most casinos prohibit multiple accounts per person; it risks suspension or account closure.
Contact customer support immediately with detailed information.
Contact support for alternative verification or to update your email address.
Update through account settings or request assistance from support.
Due to verification issues, responsible gambling controls, or pending reviews by support.
Through responsible gambling settings or by request to customer support.
A program to restrict your access temporarily or permanently to prevent gambling harm; activated by contacting support.
Request a temporary freeze or cooling-off period from customer support.
Report immediately to support with all relevant details and follow their instructions.
Possible reasons include payment method issues, account restrictions, or technical errors; verify with support.
Typically up to 2 business days after account verification.
Deposits and withdrawals generally have no casino fees, though third-party charges may apply.
Due to incomplete verification, bonus wagering requirements, account issues, or policy breaches.
Includes credit/debit cards, e-wallets, bank transfers, and possibly cryptocurrency.
Minimum deposits usually around €10; maximum varies by method and status.
Approximately €10
Up to €10,000 per day or €50,000 per month, subject to verification.
Contact customer support as soon as possible to request cancellation.
Could be due to verification delays, compliance checks, or payment provider delays.
Usually withdrawals must go to the original deposit method; contact support for exceptions.
Report immediately to support with payment proof for investigation.
Via account transaction history or by contacting support.
May be due to verification issues, compliance reviews, or security concerns.
Proof of identity, proof of address, proof of source of funds/payment method.
Yes, daily and monthly limits apply depending on account status and verification.
Refunds may be processed in case of transaction errors and handled by customer support.
Contact support with payment details to resolve failed or declined transactions.
Generally no; withdrawals must match deposit method for security.
To comply with anti-money laundering laws and verify legitimate fund sources.
Request from customer support or download from account if available.
Report to support for investigation and resolution.
Multiple including EUR, USD, and others depending on region.
Yes, currency conversion is performed at payment provider rates.
Cryptocurrency deposits and withdrawals are supported via integrated crypto wallets.
Contact support, check payment method statuses, and retry if necessary.
Contact support promptly to request return of accidental deposits.
Could be due to browser issues, internet connection, or server problems; try clearing cache or switching browser.
Reload the game, clear cache, or contact support if issue persists.
Use live chat or email support providing game details and error description.
Contact support immediately to investigate; sometimes a reconnect or reload restores winnings.
Check device sound settings, game volume, or browser permissions.
Refresh browser, clear cache, close other applications, or use a different device.
May be due to connection issues or bet acceptance problems; contact support if unresolved.
Results are usually displayed at the end of the round; support can provide clarification.
Refresh or restart the game, check internet, or contact support.
Due to geographic restrictions or licensing issues.
Use browser settings to clear cache and cookies.
Try updating browser or app, clear cache, or use a compatible device.
Contact support with details for manual credit or investigation.
Check the bonus terms on the casino website.
Points may credit after wagering requirements or due to account status; confirm with support.
Register on site, opt in, and follow tournament rules posted by the casino.
Verify code validity and conditions; contact support for help.
Could be due to high traffic, geographic restrictions, or maintenance.
Check internet speed, device compatibility, or contact support.
Report immediately via live chat or email with full details.
Check internet connection, clear cache, try different browser, or contact support.
Use mainstream browsers like Chrome, Firefox, Edge, or Safari; update browser regularly.
Flash is largely obsolete, but keep browser updated and enable necessary plugins.
Clear cache, close other applications, or check internet speed.
Contact live chat or email support specifying the game and issue.
