How to contact the casino support service?
You can contact Alphabook Casino support primarily through 24/7 live chat, email, and an online contact form available on their website.
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What contact methods are available for customers?
Live chat, email, online contact form, FAQs, no verified phone numbers or social messenger apps listed.
Casino website
https://www.alphabook.com
Casino launch date
Alphabook Casino was established in 2022.
Gaming license
Licensed by the Curacao eGaming Commission.
Casino headquarters location
The exact physical location of Alphabook Casino headquarters is not publicly disclosed.
License jurisdiction
The casino operates under the jurisdiction of Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat available 24/7 with initial chatbot assistance and fast response times from human agents, typically under a few minutes.
Is there a contact form on the website?
Yes, there is an online contact form located in the support section of the website.
Technical support email
VIP support email
No verified VIP support email publicly available; general support email is used.
Complaints email
No specific complaints email publicly listed; use general support email.
Finance department email
No separate finance department email verified; contact via general support email.
Security service email
No dedicated security service email publicly known.
Support hotline phone number
No public support hotline phone number is available.
VIP line for premium customers
No dedicated VIP phone line is publicly listed.
Separate complaint line
No separate complaints phone line is available.
Technical support
Available 24/7 through live chat, email, and contact form.
Financial department
Contact via the general support email or live chat; no dedicated financial contact is publicly listed.
Security service
No separate contact details; security concerns handled via general support channels.
Telegram support account
No official Telegram support account has been verified.
WhatsApp support account
No official WhatsApp support account has been verified.
Viber support account
No official Viber support account has been verified.
WeChat support account
No official WeChat support account has been verified.
Facebook page
No official Facebook page URL verified.
Instagram page
No official Instagram account URL verified.
Twitter/X page
No official Twitter/X account URL verified.
LinkedIn page
No official LinkedIn company page URL verified.
YouTube channel
No official YouTube channel URL verified.
Telegram channel
No official Telegram channel URL verified.
Discord server
No official Discord server information verified.
Are there video calls with consultants?
Video call support is not indicated as available.
Is there a ticket system (helpdesk)?
A ticket/helpdesk system is implied through contact form and email support but not explicitly confirmed.
Is there a mobile app with support chat?
Alphabook Casino offers a mobile app that includes live chat support functionality.
Are push notifications supported?
Push notifications for customer communications are not specifically mentioned.
Is SMS support available?
SMS support is not listed as an available contact method.
Can I request a callback?
Callback service availability is not confirmed.
Are there forums or communities related to this casino?
Official forums or community platforms are not publicly available.
Is there a mobile app for contacting support?
Yes, support chat is integrated into the mobile app.
Are Zoom/Teams consultations possible?
Video consultation platforms like Zoom or Teams are not supported.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Multiple languages supported though specific list is not confirmed; interface and support cater to international audiences.
Service regions
The casino targets primarily Latin American and Southeast Asian markets, among others.
Can I contact support without registration?
Industry practice usually requires registration to access full support services but initial FAQs and live chat with chatbot may not.
Can I send documents through chat?
Document upload capability is typically available via account verification section and email rather than live chat.
Privacy policy link
https://www.alphabook.com/privacy-policy
Terms of service link
https://www.alphabook.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive a password reset email.
How to restore access to a blocked account?
Contact customer support with identification documents to verify and request account reactivation.
Why is my account blocked?
Common reasons include suspicious activity, violation of terms, or failed verification.
How to change profile information?
Update profile information in account settings; some changes may require support confirmation.
What to do if I suspect my account has been hacked?
Immediately contact support and change your password; enable security measures.
How to set up two-factor authentication?
If available, enable 2FA in account security settings; follow provided instructions.
Why am I not receiving SMS confirmation codes?
Possible reasons include incorrect phone number, network issues, or SMS blocking by carrier.
How to delete my casino account?
Contact customer support to request account deletion; some jurisdictions require verification.
What to do if I can't log into my account?
Check credentials, reset password, clear cache, and contact support if issues persist.
How to check account login history?
Login history access is usually available in account security settings if provided.
Why is document verification required?
To comply with regulatory KYC and anti-fraud measures, ensuring player identity.
What documents are needed for verification?
Typically government-issued ID, proof of address, and payment method proof.
How long does document verification take?
Up to 3 business days is common.
What to do if documents are rejected?
Resubmit clearer, valid documents and contact support for guidance.
How to upload documents for verification?
Upload through the account verification section or via email if instructed.
Why does my account require additional verification?
Triggered by large transactions or suspicious behavior.
Can I have multiple accounts?
Generally prohibited by casino policies.
How to report suspicious activity?
Contact support immediately with details.
What to do if I lose access to my email?
Contact support with alternative ID verification to update email.
How to change phone number in my account?
Update in account settings or contact support.
Why are my account functions limited?
Due to pending verification or compliance checks.
How to set deposit limits?
Set via responsible gambling tools on the account dashboard.
What is self-exclusion and how to activate it?
A tool to block access to gambling for a set period, activate through account settings or support.
How to temporarily freeze my account?
Use cooldown or timeout features available in responsible gambling tools.
What to do if I suspect fraud?
Report to support immediately.
Why is my deposit not going through?
Commonly due to payment method issues or verification.
How long does withdrawal processing take?
Usually 24 hours, up to 7 days max depending on method.
What fees are charged for transactions?
Alphabook Casino does not charge fees on deposits or withdrawals.
Why was my withdrawal request declined?
Possibly due to verification issues or policy violations.
What deposit methods are available?
Credit cards, cryptocurrencies (Bitcoin, Ethereum), e-wallets, bank transfers.
What are the minimum and maximum deposit amounts?
Minimum deposit generally around €10; max varies by method.
Maximum deposit amount
Maximum varies but daily withdrawal limits up to €5,000.
How to cancel a withdrawal request?
Contact support promptly; cancellation depends on processing stage.
Why is my withdrawal taking so long to process?
Verification delays or payment provider issues.
Can I withdraw to a different card?
Usually withdrawals must be made to the original deposit method; otherwise contact support.
What to do if money was debited but not credited?
Contact support immediately with payment proof.
How to check the status of a financial transaction?
Via account transaction history or support inquiry.
Why are financial operations blocked?
Pending verification or suspicious activity flags.
What documents are needed for large withdrawals?
Proof of identity, address, and source of funds.
Are there withdrawal limits?
Yes, daily and monthly limits apply.
How do refunds work?
Refunds typically processed via original payment method after support review.
What to do with failed payments?
Retry, use alternate method, or contact support.
Can I change the withdrawal method?
Usually requires contacting support; not always possible.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via support or access account statements online.
What to do if a payment is stuck?
Contact support with transaction details.
What currencies does the casino accept?
Various including USD, EUR, and cryptocurrencies.
Is there currency conversion?
Available; exchange rates apply as per payment provider.
How do cryptocurrency payments work?
Deposit/withdraw in supported cryptocurrencies through integrated wallets.
What to do with payment system errors?
Contact support; retry with alternate method if necessary.
Can I return an erroneous deposit?
Contact support promptly to resolve erroneous payments.
Why won't the game load?
Could be browser cache, network issues, or device compatibility.
What to do when there's a game crash?
Refresh the game or contact support if issue persists.
How to report a game error?
Use support channels with game details.
Why did my winnings disappear after a crash?
Possibly session issue; contact support immediately.
Game sound not working - what to do?
Check device volume and browser settings, refresh game.
Game lagging or freezing - how to fix?
Clear cache, close background apps, stable internet connection needed.
Why isn't my bet being counted?
Verify game status and network; report to support.
How to check game round results?
Check game history or support.
What to do if the game is not responding?
Refresh or restart device; contact support if continuing.
Why are some games unavailable?
Regional restrictions or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies.
Problems with game display on mobile device?
Update app/browser or switch devices.
What to do if bonus didn't activate?
Contact support with transaction details.
How to check bonus wagering requirements?
Available in bonus terms and account section.
Why aren't bonus points being credited?
Possible expiration or wagering not met; confirm with support.
How to participate in tournaments and promotions?
Register via promotions page.
What to do if promo code doesn't work?
Check validity, terms, or contact support.
Why is Live Casino unavailable?
Possible technical or regional restrictions.
Problems with video streaming in live games?
Check internet, update app/browser.
How to report a technical glitch?
Contact support with details.
What to do if the website won't load?
Check internet, clear cache, contact support.
Browser compatibility issues?
Use recommended browsers and update versions.
How to update Flash Player or other plugins?
Not typically required; HTML5 used.
What to do with slow website loading?
Check connection and clear cache.
How to get technical support for games?
Use live chat or email support.