How to contact the casino support service?
The primary contact methods for Always Vegas Casino support include live chat available during specific hours, email support, and telephone support through UK and international phone numbers.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat, email support, UK freephone, international phone support.
Casino website
https://alwaysvegas.eu
Casino launch date
Specific launch date not publicly verified for Always Vegas Casino; many casinos typically launch officially with a public announcement by the operating company.
Gaming license
Always Vegas Casino operates under a gaming license issued by the jurisdiction of Curacao.
Casino headquarters location
The exact physical location of Always Vegas Casino headquarters is not publicly disclosed, typical for online casinos operating under Curacao licenses.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available but only from 12:00 to 04:00 GMT, not 24/7. Response times are generally quick during availability hours, enabling instant support.
Is there a contact form on the website?
No specific verified details about a contact form on the Always Vegas Casino website, but many casinos use contact forms in support or "Contact Us" sections.
Technical support email
VIP support email
Complaints email
[email protected] (usually handled by the main support team)
Finance department email
[email protected] (general standard for finance contacts, not specifically verified)
Security service email
[email protected] (common industry practice email prefix, though not specifically confirmed)
Support hotline phone number
UK freephone 0808-234-7596; International phone 5999-433-8828
VIP line for premium customers
Same VIP contact email and phone line as VIP support; no separate VIP phone line explicitly indicated.
Separate complaint line
No separate complaints phone line publicly available; complaints handled via support contacts.
Technical support
Available by live chat during specified hours and via email. Generally, casino technical support assists with account issues, game problems, and software troubleshooting.
Financial department
Contact via [email protected] or main support channels for payment and withdrawal inquiries.
Security service
Contact through security email or main support channels for security concerns, including fraud or account issues.
Telegram support account
No verified official Telegram support account found for Always Vegas Casino.
WhatsApp support account
No verified WhatsApp support account found.
Viber support account
No official Viber support account identified.
WeChat support account
No official WeChat support account identified.
Facebook page
No verified official Facebook page URL found for Always Vegas Casino.
Instagram page
No verified official Instagram page URL found.
Twitter/X page
No verified official Twitter or X page URL found.
LinkedIn page
No verified official LinkedIn company page available.
YouTube channel
No official YouTube channel verified.
Telegram channel
No official Telegram channel verified.
Discord server
No official Discord server information available.
Are there video calls with consultants?
Video call support not offered as a standard support feature.
Is there a ticket system (helpdesk)?
A ticket system is generally a standard industry feature in licensed casinos but no explicit verification for Always Vegas Casino. Email support serves as a formal ticket channel.
Is there a mobile app with support chat?
No verified dedicated mobile app with support chat was identified.
Are push notifications supported?
No specific information about push notification support.
Is SMS support available?
SMS support is generally uncommon and not verified for Always Vegas Casino.
Can I request a callback?
No verified callback service is offered.
Are there forums or communities related to this casino?
No official forums or communities were identified.
Is there a mobile app for contacting support?
Not verified.
Are Zoom/Teams consultations possible?
Not supported.
Is support available on weekends and holidays?
Support is available during live chat hours and via email with a 24-hour response typical for email. Weekend availability depends on chat hours.
What are the support service operating hours?
Live chat from 12:00 to 04:00 GMT; email support available with responses expected within 24 hours.
Supported languages
Typically English is supported; no additional languages verified specifically.
Service regions
Always Vegas Casino accepts players globally excluding the United States; support typically covers all active player regions.
Can I contact support without registration?
Support generally requires account verification for security reasons, but initial contact can be made via email without logging in.
Can I send documents through chat?
Document upload via chat is uncommon; documents are usually sent through secure email or account upload portals.
Privacy policy link
https://alwaysvegas.eu/privacy-policy
Terms of service link
https://alwaysvegas.eu/terms-and-conditions
What to do if I forgot my account password?
Use the password recovery link on the login page to reset your password via email.
How to restore access to a blocked account?
Contact support via email or live chat, provide verification documents as requested.
Why is my account blocked?
Common reasons include security concerns, suspicious activity, incomplete verification, or violations of terms.
How to change profile information?
Profile changes typically require contacting support or updating details in the account settings if allowed.
What to do if I suspect my account has been hacked?
Immediately contact support via live chat or email and follow their instructions for account securing and verification.
How to set up two-factor authentication?
Not publicly confirmed if 2FA is supported; if available, instructions would be on the account security section.
Why am I not receiving SMS confirmation codes?
Check mobile network issues, ensure correct phone number entered, or contact support.
How to delete my casino account?
Request account deletion via customer support email.
What to do if I can't log into my account?
Use 'forgot password' function, check internet connection, clear cache, or contact support for help.
How to check account login history?
Not standard for all casinos; request this information from support if available.
Why is document verification required?
Verification ensures player identity and complies with KYC and anti-money laundering laws.
What documents are needed for verification?
Typically government-issued ID, proof of address, and payment method verification.
How long does document verification take?
Industry standard is 24 to 72 hours depending on volume and document clarity.
What to do if documents are rejected?
Resubmit documents with improved quality or contact support for clarification.
How to upload documents for verification?
Via account portal upload or by sending scanned copies to support email.
Why does my account require additional verification?
Triggered by large transactions, security flags, or regulatory compliance.
Can I have multiple accounts?
Multiple accounts are generally prohibited to prevent fraud and bonus abuse.
How to report suspicious activity?
Contact support immediately with details of the suspicious activity.
What to do if I lose access to my email?
Contact support with alternative ID verification methods.
How to change phone number in my account?
Submit a request to support with proof of new phone number ownership.
Why are my account functions limited?
Due to verification issues, security holds, or regulatory compliance.
How to set deposit limits?
Use account responsible gaming settings or contact support to set limits.
What is self-exclusion and how to activate it?
A responsible gaming feature allowing players to block access for predetermined periods; activated via account settings or support request.
How to temporarily freeze my account?
Request a temporary suspension through customer support.
What to do if I suspect fraud?
Report immediately to support with evidence; follow their guidance.
Why is my deposit not going through?
Check payment method validity, funds availability, and casino deposit restrictions.
How long does withdrawal processing take?
Withdrawals typically take 3 to 10 business days based on payment method.
What fees are charged for transactions?
Withdrawals/deposits typically have no fees but some external payment providers may charge fees.
Why was my withdrawal request declined?
Common reasons include failed verification, insufficient balance, or suspected fraud.
What deposit methods are available?
Common methods include credit/debit cards, e-wallets, bank transfers, and prepaid cards.
What are the minimum and maximum deposit amounts?
Minimum deposits usually start at €10, maximum limits vary by payment method and player status.
Minimum deposit amount
Approximately €10
Maximum deposit amount
Varies by method and VIP status, often up to several thousand euros per transaction.
How to cancel a withdrawal request?
Contact support immediately; cancellations depend on withdrawal processing stage.
Why is my withdrawal taking so long to process?
Due to verification, banking delays, or high withdrawal volumes.
Can I withdraw to a different card?
Generally withdrawals must be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support promptly with transaction details for investigation.
How to check the status of a financial transaction?
Request status via support or check account transaction history.
Why are financial operations blocked?
Due to security concerns, verification requirements, or regulatory reasons.
What documents are needed for large withdrawals?
Proof of identity, proof of address, proof of source of funds.
Are there withdrawal limits?
Yes, withdrawal limits apply and vary per player and payment method.
How do refunds work?
Refunds are processed via the original payment method or as casino credit subject to terms.
What to do with failed payments?
Contact support with payment details for troubleshooting.
Can I change the withdrawal method?
Usually not allowed after withdrawal request is made.
Why is proof of funds source required?
To comply with anti-money laundering laws and verify legitimacy of funds.
How to get a financial transaction statement?
Request from support or download from account history if available.
What to do if a payment is stuck?
Contact support urgently to investigate and resolve payment issues.
What currencies does the casino accept?
Typically accepts several currencies including EUR, USD, GBP, CAD, and others.
Is there currency conversion?
Currency conversion is usually supported with exchange rates applied by payment providers.
How do cryptocurrency payments work?
Not verified for Always Vegas Casino; generally involves wallet transfers and blockchain confirmations.
What to do with payment system errors?
Retry transaction or contact support with error details.
Can I return an erroneous deposit?
Contact support immediately to request reversal of incorrect deposits.
Why won't the game load?
Clear cache, update browser, check internet, or try another device.
What to do when there's a game crash?
Report to support, reload the game or refresh the page.
How to report a game error?
Contact support providing game details and issue description.
Why did my winnings disappear after a crash?
Report immediately as most casinos investigate and restore winnings if confirmed.
Game sound not working - what to do?
Check volume, browser settings, or reload the game.
Game lagging or freezing - how to fix?
Check device performance, internet speed, and clear cache.
Why isn't my bet being counted?
Could be connection issues or game errors; report to support.
How to check game round results?
Check game history or request support assistance.
What to do if the game is not responding?
Reload or change device; contact support if persistent.
Why are some games unavailable?
Due to regional restrictions or technical issues.
How to clear cache for better game performance?
Clear browser cache or app data in settings.
Problems with game display on mobile device?
Update app or browser; adjust screen orientation.
What to do if bonus didn't activate?
Contact support with bonus details to resolve.
How to check bonus wagering requirements?
Available in bonus terms and conditions.
Why aren't bonus points being credited?
Report to support; may be due to not meeting criteria.
How to participate in tournaments and promotions?
Follow casino promotional pages and register as instructed.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if issue persists.
Why is Live Casino unavailable?
Could be due to maintenance, regional limits, or connectivity.
Problems with video streaming in live games?
Check internet, device compatibility, and report to support.
How to report a technical glitch?
Contact support with detailed issue description.
What to do if the website won't load?
Check internet, clear cache, try different browser.
Browser compatibility issues?
Update browser or try compatible browsers recommended by casino.
How to update Flash Player or other plugins?
Most modern casinos do not require Flash; update browser and plugins as needed.
What to do with slow website loading?
Close unused tabs, clear cache, or try lower traffic times.
How to get technical support for games?
Use live chat, email, or help sections on the casino website.