Amazon Slots Casino customer support can be contacted primarily via email and phone during business hours. They also provide a contact form on their website, and support through WhatsApp messaging. Live chat is available Monday to Friday during specified hours.
Email, phone, WhatsApp, website contact form, Facebook page, and live chat Monday to Friday.
https://www.amazonslots.com
Specific launch date is not publicly verified; Amazon Slots operates with a modern platform supported by Jumpman Gaming, established in recent years.
Licensed by the United Kingdom Gambling Commission (UKGC) and Alderney Gambling Control Commission (AGCC).
Jumpman Gaming Limited, La Corvee House, La Corvee, Alderney, England GY9 3TQ, United Kingdom.
United Kingdom (UKGC) and Alderney (AGCC).
Live chat is available Monday to Friday from 9:30 a.m. to 6:00 p.m.; it is not a 24/7 service. Response times are typically quick during these hours.
Yes, a contact form is available on the Amazon Slots "Contact Us" page for submitting queries directly to support.
No specific VIP support email is publicly listed; VIP customers typically use general support channels or contact through personal account managers if assigned.
No separate public email found; financial inquiries are generally handled via the main support email.
No specific security email publicly available; security issues should be reported via the main support or complaints channels.
+44 1481 700 103
Not publicly available as a separate phone line.
Not publicly available as a separate phone line.
Available via email and phone during business hours (Monday to Friday, 9:30 a.m. to 6:00 p.m.). No 24/7 technical support advertised.
Financial inquiries handled through general customer support channels (email and phone).
Security concerns handled via customer support; no dedicated contact details public.
No public Telegram support account available.
WhatsApp support available via the provided casino phone number for messaging.
Not publicly available.
Not publicly available.
https://www.facebook.com/amazonslots
Not publicly linked specifically for Amazon Slots; Amazon Games Instagram found at https://www.instagram.com/amazongames/ (may not be casino-specific).
No official Twitter/X page specifically for Amazon Slots identified.
Jumpman Gaming Limited LinkedIn can be used as corporate reference but no specific Amazon Slots LinkedIn page found.
Not publicly listed for Amazon Slots.
No public Telegram channel available.
Not publicly available.
No video call support services advertised.
Yes, a ticket/helpdesk system is implied via the contact form and email support channels.
Amazon Slots has a mobile app, but it does not officially list integrated support chat within the app.
Yes, push notifications are supported through the mobile app for updates and promotions.
SMS support is not publicly confirmed.
No public information on callback service availability.
No official forums or communities dedicated to Amazon Slots casino are publicly available.
No dedicated mobile app specifically for support exists; support via main app is limited to email/contact forms.
No indication of support via Zoom or Teams consultations.
No, support is available Monday to Friday only, from 9:30 a.m. to 6:00 p.m.
Monday to Friday, 9:30 a.m. to 6:00 p.m.
English
Primarily United Kingdom and Alderney licensed markets; generally serves UK players.
Generally, support for account-specific issues requires registration; initial general enquiries may be possible via contact form.
No live chat documents upload; documents are uploaded via account portals or email.
https://www.amazonslots.com/privacy
https://www.amazonslots.com/terms
Use the "Forgot Password" link on the login page to reset via registered email.
Contact customer support via email or phone providing identification details for review.
Common reasons include verification failures, suspicious activity, or breaches of terms.
Profile changes can be made within the account settings after login or by contacting support.
Immediately contact customer support and request account security measures and password reset.
No detailed public instructions; typically done in account security settings if offered.
Troubleshoot by ensuring correct phone number, network issues, or contact support.
Request account deletion by contacting customer support with account verification.
Verify credentials, reset password if needed, or contact support for assistance.
Check account security settings if available or request from support.
To comply with KYC regulations and ensure security and legality of transactions.
Government-issued ID, proof of address, and sometimes payment method verification.
Typically 1-3 business days depending on submission and workload.
Resubmit clearer copies and ensure all required documents are correct and valid.
Via account portal upload feature or by sending them to the designated support email.
For security, regulation compliance, or large transaction monitoring.
Usually prohibited by casino terms; one account per player is standard.
Contact customer support immediately with details.
Contact support with alternative ID verification for account recovery.
Update via account settings or request support assistance.
Due to pending verification, regulatory restrictions, or account sanctions.
Use account responsible gambling tools or request support to set limits.
A voluntary tool to block access for a set time, activated in account settings or via support.
Request temporary suspension through customer support.
Report immediately to support with all relevant details.
Possible causes include payment method issues, verification holds, or system errors.
Typically 24-72 hours, depending on method and verification status.
Generally, Amazon Slots does not charge transaction fees, but user payment providers might.
Commonly due to verification failures, suspicious activity, or insufficient balance.
Credit/debit cards, PayPal, Pay by Mobile Bill, and other popular electronic payment options.
Vary by method; starting from around £10 minimum.
Varies by payment method and account status, generally up to several thousand pounds.
Contact support promptly to request cancellation before processing.
Delays can be due to verification checks, payment processor backlog, or bank delays.
Generally no; withdrawals must go to the original deposit method for security.
Contact support with transaction details for investigation.
Via account transaction history or by contacting support.
Account security, compliance checks, or pending verifications.
Proof of identity, proof of address, source of funds evidence.
Yes, withdrawal limits apply depending on account status and payment method.
Refunds are rare but managed case-by-case via support channels.
Contact support with payment details for resolution.
Usually no, withdrawal methods must match deposit methods.
To comply with anti-money laundering regulations.
Request from customer support or download from account portal.
Contact support providing transaction details.
Primarily GBP; other currencies may be supported depending on region.
Yes, conversions are performed if deposits are made in unsupported currencies.
Not publicly listed as an option at Amazon Slots.
Contact support with error details; try alternative payment methods.
Request support assistance immediately for resolution.
Troubleshoot browser/device compatibility, internet connection, or cache clearing.
Refresh browser/app or restart device; report persistent issues to support.
Contact support with detailed information about the error.
Contact support immediately; winnings issues may require manual review.
Check device sound settings and game volume controls.
Clear cache, close other applications, or check internet speed.
Review game rules; ensure bets are placed before round start.
Results are shown after each round or in game history.
Refresh or restart the game; contact support if unresolved.
Due to regional restrictions or licensing limitations.
Clear browser/app cache from settings in your device or browser.
Check compatibility, clear cache, or update app/browser.
Contact support with bonus and account details.
Available in the promotions terms and conditions on the site.
Review bonus terms or contact support for assistance.
Register and follow instructions in the promotions section.
Verify code validity and terms; contact support otherwise.
May be due to licensing, regional restrictions, or technical issues.
Check internet connection and device compatibility.
Contact support with detailed description of the glitch.
Check internet connection, clear cache or try a different browser.
Use supported browsers like Chrome, Firefox, or Edge, and keep them updated.
Flash Player largely deprecated; ensure browser and app are current.
Clear cache, disable extensions or check internet speed.
Contact customer support via email or phone during support hours.
