How to contact the casino support service?
You can contact Amigo Slots Casino support primarily via email. The casino does not offer live chat or phone support. Email queries are typically answered within 24 to 48 hours.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Email support is available; live chat and phone support are not offered.
Casino website
https://www.amigoslots.com
Gaming license
Licensed by the UK Gambling Commission (UKGC), License Number 39175
Casino headquarters location
A101 Le Capelain House, JE2 3EA, St Helier, Jersey, United Kingdom
License jurisdiction
United Kingdom (UK Gambling Commission)
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
There is currently no live chat available on the Amigo Slots website.
Is there a contact form on the website?
Yes, there is a contact form available on the website to send inquiries.
Technical support email
VIP support email
No specific VIP support email publicly available.
Complaints email
Finance department email
No specific email publicly disclosed; use general support email.
Security service email
No specific security email publicly disclosed; use general support email.
Support hotline phone number
No phone support is available.
VIP line for premium customers
Not available.
Separate complaint line
Not available.
Technical support
Available via email [email protected]
Financial department
Contact via [email protected] for financial inquiries.
Security service
Contact via [email protected] for security-related issues.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support number or account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No official Facebook page URL publicly listed.
Instagram page
No official Instagram page URL publicly listed.
Twitter/X page
No official Twitter/X account URL publicly listed.
LinkedIn page
No official LinkedIn company page URL publicly listed under Amigo Slots.
YouTube channel
No official YouTube channel URL publicly listed.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
No dedicated ticket system is indicated; communication relies on email and contact forms.
Is there a mobile app with support chat?
The mobile app exists but does not have integrated support chat.
Are push notifications supported?
Push notifications are typically supported on the app, but no direct customer communication via push notifications is detailed.
Is SMS support available?
SMS support is not provided.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums or community platforms are affiliated with Amigo Slots.
Is there a mobile app for contacting support?
No dedicated support app is available.
Are Zoom/Teams consultations possible?
No video consultation platforms are supported.
Is support available on weekends and holidays?
Support via email is available 24/7, including weekends and holidays.
What are the support service operating hours?
Email support is available 24/7, but responses are usually within 24 to 48 hours Monday to Friday.
Supported languages
English primarily.
Service regions
Mainly serves UK players under UKGC jurisdiction.
Can I contact support without registration?
Yes, you can contact support via email and contact form without being registered.
Can I send documents through chat?
There is no chat service; document uploads are done through account verification procedures on the site.
Privacy policy link
https://www.amigoslots.com/privacy-policy
Terms of service link
https://www.amigoslots.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive reset instructions via your registered email.
How to restore access to a blocked account?
Contact support via email with your details; follow their instructions including providing requested verification documents.
Why is my account blocked?
Common reasons include suspected fraud, breach of terms, failed verification, or self-exclusion requests.
How to change profile information?
Log into your account and update your profile details in the account settings section.
What to do if I suspect my account has been hacked?
Immediately contact support via email to report suspicious activity and secure your account.
How to set up two-factor authentication?
No specific 2FA instructions are provided; refer to your account security settings or contact support.
Why am I not receiving SMS confirmation codes?
Could be due to carrier issues, phone settings, or outdated contact info; verify your phone number with support.
How to delete my casino account?
Contact support via email to request account deletion per policy terms.
What to do if I can't log into my account?
Verify credentials, use password reset, and contact support if login issues persist.
How to check account login history?
This feature may not be available; contact support to ask for login activity details.
Why is document verification required?
To comply with KYC and anti-money laundering regulations as mandated by the UK Gambling Commission.
What documents are needed for verification?
Valid photo ID (passport or driver’s license), proof of address (utility bill or bank statement), and possibly proof of payment method.
How long does document verification take?
Typically up to 3 working days.
What to do if documents are rejected?
Review the rejection reason, provide clearer or updated documents, and resubmit as instructed by support.
How to upload documents for verification?
Upload documents through your account’s verification section as directed in the website interface.
Why does my account require additional verification?
Additional checks can be triggered by large transactions, suspicious activities, or regulatory requirements.
Can I have multiple accounts?
Usually prohibited; players should maintain one account to comply with site policies.
How to report suspicious activity?
Contact support immediately via email with detailed information.
What to do if I lose access to my email?
Contact support with proof of identity to update your email address.
How to change phone number in my account?
Access account settings or contact support to update your phone number.
Why are my account functions limited?
Restrictions may be applied during verification, security checks, or for regulatory compliance.
How to set deposit limits?
Use the responsible gambling tools available on the site to set daily, weekly, or monthly deposit limits.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool to suspend account access; it can be activated through your account settings or by contacting support.
How to temporarily freeze my account?
Request a temporary freeze via support email or self-exclusion settings.
What to do if I suspect fraud?
Report immediately to support with full details and cease using the account until resolved.
Why is my deposit not going through?
Possible reasons include payment method issues, incomplete verification, or technical errors; contact support for assistance.
How long does withdrawal processing take?
Withdrawals typically take 1 to 6 business days depending on payment method and verification.
What fees are charged for transactions?
There is a £2.50 fee on withdrawals; most deposits are free except some payment methods.
Why was my withdrawal request declined?
Possible reasons are failed verification, suspicious activity, or exceeded withdrawal limits.
What deposit methods are available?
Common methods include PayPal, Skrill, Neteller, debit/credit cards, and Pay by Mobile.
What are the minimum and maximum deposit amounts?
Minimum deposits generally start at £10; maximum limits vary by payment method.
Maximum deposit amount
Varies by payment method, typically several thousand pounds.
How to cancel a withdrawal request?
Contact support urgently via email if you wish to cancel a withdrawal.
Why is my withdrawal taking so long to process?
Delays may be due to verification checks, banking processing times, or high volume.
Can I withdraw to a different card?
Withdrawals must generally be made to the original funding source for security reasons.
What to do if money was debited but not credited?
Contact support immediately with transaction details to investigate.
How to check the status of a financial transaction?
Check your account transaction history or contact support for updates.
Why are financial operations blocked?
Could be due to verification issues, suspicious activity, or regulatory compliance requirements.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and proof of source of funds are typically required.
Are there withdrawal limits?
Yes, withdrawal limits are applied as per site and regulatory policies.
How do refunds work?
Refunds are processed back to the original payment method after review.
What to do with failed payments?
Check payment details and contact support to resolve issues.
Can I change the withdrawal method?
Changing withdrawal method may not be allowed; consult support for exceptions.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimate origin of funds.
How to get a financial transaction statement?
Request a statement via support email or download from your account if available.
What to do if a payment is stuck?
Contact support with payment details for investigation and resolution.
What currencies does the casino accept?
Primarily GBP; other currencies depend on payment methods.
Is there currency conversion?
Currency conversion may be available depending on payment methods and incur standard exchange rates.
How do cryptocurrency payments work?
No verified information suggests cryptocurrency payments are accepted.
What to do with payment system errors?
Contact support with error details and retry payment.
Can I return an erroneous deposit?
Contact support immediately to request return of erroneous deposits.
Why won't the game load?
Check internet connection, browser compatibility, and clear cache or try a different device.
What to do when there's a game crash?
Refresh the game or browser, clear cache, and report persistent issues to support.
How to report a game error?
Contact support with details of the error and any screenshots.
Why did my winnings disappear after a crash?
Report to support immediately; winnings restoration is subject to review.
Game sound not working - what to do?
Check device sound settings, browser permissions, and try restarting the game.
Game lagging or freezing - how to fix?
Clear cache, close background apps, check internet speed, and restart device if needed.
Why isn't my bet being counted?
Ensure you meet game rules, bet is confirmed, and check for any account restrictions.
How to check game round results?
Some games provide round histories; consult game interface or support.
What to do if the game is not responding?
Refresh the page or application, check connection, and contact support if unresolved.
Why are some games unavailable?
Game restrictions may apply due to licensing, location, or account status.
How to clear cache for better game performance?
Clear browser or app cache via settings on your device.
Problems with game display on mobile device?
Check compatibility, browser updates, and clear cache or reinstall app.
What to do if bonus didn't activate?
Contact support with bonus details; review terms and conditions to verify eligibility.
How to check bonus wagering requirements?
Wagering details are available in the bonus terms and conditions section on the website.
Why aren't bonus points being credited?
Possible delay or ineligibility; contact support for clarification.
How to participate in tournaments and promotions?
Register and opt into available promotions as per website instructions.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if the issue persists.
Why is Live Casino unavailable?
Could be due to geo-restrictions, server downtime, or account limitations.
Problems with video streaming in live games?
Check internet speed, browser compatibility, and refresh or switch device.
How to report a technical glitch?
Contact support via email with full description and screenshots if possible.
What to do if the website won't load?
Check internet connection, try different browser, clear cache, and contact support.
Browser compatibility issues?
Use recommended browsers such as Chrome or Firefox and update them regularly.
How to update Flash Player or other plugins?
Flash is deprecated; use HTML5 compatible browsers and ensure they are updated.
What to do with slow website loading?
Clear browser cache, close unnecessary tabs, and check your internet connection.
How to get technical support for games?
Contact support via email with details of the issue experienced.