How to contact the casino support service?
You can contact Amok Casino support primarily through live chat available on the website and email at [email protected] for any questions or issues.
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What contact methods are available for customers?
Live chat on website, email support at [email protected].
Casino website
https://www.amokcasino.com
Gaming license
Licensed and regulated by the Malta Gaming Authority, license number MGA/B2C/367/2016.
Casino headquarters location
The Bastions Office No.2, Emvin Cremona Street, Floriana, FRN1281, Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 on the website with response times often under 30 seconds, though some queries may take up to an hour.
Is there a contact form on the website?
Yes, there is a contact form available on the website for enquiries.
Technical support email
VIP support email
No specific VIP support email is publicly listed; general support can be contacted via the main support email.
Complaints email
No separate complaints email; use [email protected] for complaints.
Finance department email
No dedicated finance email publicly disclosed; use general support email for financial inquiries.
Security service email
No specific security email provided; general support email can be used for security concerns.
Support hotline phone number
No publicly provided customer support phone number.
VIP line for premium customers
No dedicated VIP phone line available.
Separate complaint line
No dedicated complaint phone line available.
Technical support
Available through live chat 24/7 and email support with a professional team.
Financial department
Contactable via general support email for payment or withdrawal issues.
Security service
Issues can be reported through the general support email.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Facebook page URL found.
Instagram page
No verified official Instagram account URL found.
Twitter/X page
No verified official Twitter/X account URL found.
LinkedIn page
No official LinkedIn company page URL found.
YouTube channel
No official YouTube channel URL found.
Telegram channel
No official Telegram channel URL found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
No specific ticket system publicly mentioned; email and live chat serve support purposes.
Is there a mobile app with support chat?
Amok Casino has no dedicated mobile app; support chat is accessible via their mobile website.
Are push notifications supported?
No information on push notification support for customer communications.
Is SMS support available?
SMS support is not available.
Can I request a callback?
No callback service mentioned.
Are there forums or communities related to this casino?
No official forums or community platforms linked.
Is there a mobile app for contacting support?
No mobile app exists for contacting support; use website chat.
Are Zoom/Teams consultations possible?
No Zoom or Teams consultation available.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24/7 support via live chat and email.
Supported languages
English, French, Norwegian, Finnish, German.
Service regions
Global service excluding restricted countries such as USA, UK, Israel, and others due to regulatory restrictions.
Can I contact support without registration?
Yes, live chat and email support are accessible without registration.
Can I send documents through chat?
Document sending capability is mentioned for KYC via directed email, not chat.
Privacy policy link
https://www.amokcasino.com/privacy-policy/
Terms of service link
https://www.amokcasino.com/terms-and-conditions/
What to do if I forgot my account password?
Use the password recovery option on the login page, typically via your registered email or phone number.
How to restore access to a blocked account?
Contact support with your account details for assistance in restoring access.
Why is my account blocked?
Common reasons include suspected fraud, underage gambling, multiple accounts, or breaching terms of service.
How to change profile information?
Log into your account and update your profile information in 'My Profile' settings.
What to do if I suspect my account has been hacked?
Immediately contact support and change your password; enable security measures like two-factor authentication.
How to set up two-factor authentication?
Industry standard is to enable 2FA in account settings; Amok Casino specifics not publicly detailed.
Why am I not receiving SMS confirmation codes?
Common reasons include wrong phone number, network issues, or SMS blocked by carrier.
How to delete my casino account?
Contact support requesting account deletion; casinos usually require identity verification.
What to do if I can't log into my account?
Verify login credentials, reset password, and contact support if problems persist.
How to check account login history?
Typically available in account security or settings section if provided.
Why is document verification required?
For identity, age verification, and anti-money laundering compliance.
What documents are needed for verification?
Government-issued ID (passport, driver’s license, ID card) and proof of address documents.
How long does document verification take?
Usually processed within 24 to 48 hours.
What to do if documents are rejected?
Resubmit clear and valid documents; contact support to clarify issues.
How to upload documents for verification?
Uploaded via secure casino account portal or sent via specified KYC email.
Why does my account require additional verification?
Triggered by large deposits, withdrawals, or suspicious activity.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player to prevent fraud.
How to report suspicious activity?
Contact support immediately via live chat or email.
What to do if I lose access to my email?
Contact support with alternate verification to update email account.
How to change phone number in my account?
Edit your profile in account settings or contact support for assistance.
Why are my account functions limited?
Due to pending verification, responsible gaming limits, or account restrictions.
How to set deposit limits?
Set deposit or play limits via 'Sensible Play' settings in your profile.
What is self-exclusion and how to activate it?
A responsible gaming tool to block access; activated via account settings or support request.
How to temporarily freeze my account?
Request a time-out or account freeze through support or account settings.
What to do if I suspect fraud?
Report to support immediately with all details.
Why is my deposit not going through?
Could be due to payment method issues, limits, or technical errors.
How long does withdrawal processing take?
Typically up to two working days; some instant withdrawals possible with select methods.
What fees are charged for transactions?
Usually no fees, but payment provider fees may apply.
Why was my withdrawal request declined?
Reasons include failed verification, suspicious activity, or insufficient funds.
What deposit methods are available?
Visa, Mastercard, Instant Bank Transfer, Apple Pay, Jeton, Neosurf, MuchBetter, Interac, Trustly, instaDebit, iDebit, and e-wallets.
What are the minimum and maximum deposit amounts?
Minimum typically €10-20; maximum varies by payment method.
Minimum deposit amount
Approximately €10-20 depending on the method.
Maximum deposit amount
About €3,000 per transaction depending on payment method.
How to cancel a withdrawal request?
Contact support immediately; cancellation depends on processing stage.
Why is my withdrawal taking so long to process?
Due to pending verification or banking delays.
Can I withdraw to a different card?
Withdrawals must be made to the registered payment method under your name.
What to do if money was debited but not credited?
Contact support with transaction details to investigate.
How to check the status of a financial transaction?
Check in 'Cashier' or payment history section in your account.
Why are financial operations blocked?
Due to verification pending, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
ID, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, limits apply based on verification and account status.
How do refunds work?
Processed back to original payment method after review and approval.
What to do with failed payments?
Retry with alternative method and contact support if issue persists.
Can I change the withdrawal method?
Typically no; withdrawals must go to the original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimacy.
How to get a financial transaction statement?
Request via support or access transaction history in account.
What to do if a payment is stuck?
Contact support to resolve the issue.
What currencies does the casino accept?
Accepts multiple currencies; specific details not fully disclosed.
Is there currency conversion?
Currency conversion available, rates depend on payment provider.
How do cryptocurrency payments work?
Not specifically detailed; some casinos accept crypto via special wallets.
What to do with payment system errors?
Retry, check details and contact support if unresolved.
Can I return an erroneous deposit?
Contact support immediately to rectify.
Why won't the game load?
Could be connectivity, browser, or device issues.
What to do when there's a game crash?
Reload game or browser; contact support if issue persists.
How to report a game error?
Contact customer support with screenshot/details.
Why did my winnings disappear after a crash?
Report immediately to support for investigation.
Game sound not working - what to do?
Check device volume, browser, and game settings.
Game lagging or freezing - how to fix?
Clear cache, update browser, reduce open tabs.
Why isn't my bet being counted?
Possible sync issue; contact support for help.
How to check game round results?
Usually shown in game history or round info.
What to do if the game is not responding?
Reload game or contact support.
Why are some games unavailable?
Restricted by jurisdiction or server issues.
How to clear cache for better game performance?
Instructions vary by device and browser, generally in settings.
Problems with game display on mobile device?
Try another browser or restart device.
What to do if bonus didn't activate?
Contact support with details and promo code.
How to check bonus wagering requirements?
Shown in bonus terms and conditions.
Why aren't bonus points being credited?
May depend on activity or terms; contact support.
How to participate in tournaments and promotions?
Register and follow promo instructions on the website.
What to do if promo code doesn't work?
Verify code validity, eligibility, and contact support.
Why is Live Casino unavailable?
Could be geo-blocked or server down.
Problems with video streaming in live games?
Check internet speed, refresh page, or contact support.
How to report a technical glitch?
Contact support with full details.
What to do if the website won't load?
Clear cache, try another browser or device.
Browser compatibility issues?
Use updated browsers like Chrome, Firefox or Safari.
How to update Flash Player or other plugins?
Most games use HTML5; plugins generally not required.
What to do with slow website loading?
Check internet connection and close background apps.
How to get technical support for games?
Contact support via live chat or email.