How to contact the casino support service?
The primary contact methods for AMPM Casino support are live chat available 24/7 for immediate assistance and email support at [email protected] for more detailed inquiries.
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What contact methods are available for customers?
Live chat 24/7, email support, and an online contact form.
Casino website
https://ampm.casino
Casino launch date
AMPM Casino was launched in 2022.
Gaming license
AMPM Casino is regulated with a gaming license issued by the Curacao iGaming authority (license number 365/JAZ).
Casino headquarters location
WoT N.V., Kaya Richard J. Beaujon Z/N Landhuis Joonchi II, Curacao.
License jurisdiction
Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, AMPM Casino offers live chat support on their website, available 24/7 with prompt response times.
Is there a contact form on the website?
Yes, there is a contact form on the website for customer inquiries.
Technical support email
VIP support email
Not specifically listed; customers can use the general support email.
Complaints email
[email protected] or [email protected] for complaints and dispute resolution.
Finance department email
Not specifically listed; generally handled through the main support email.
Security service email
Not specifically listed.
Support hotline phone number
No public customer support phone number is available.
VIP line for premium customers
Not available.
Separate complaint line
Not available.
Technical support
Available 24/7 via live chat and email.
Financial department
Contact through main support email for financial inquiries.
Security service
Contact through main support email if needed.
Telegram support account
AMPM Casino maintains a Telegram account for support communications.
WhatsApp support account
Not listed.
Viber support account
Not listed.
WeChat support account
Not listed.
Facebook page
Not explicitly listed; casino presence may exist under official social media channels.
Instagram page
Not explicitly listed.
Twitter/X page
Not explicitly listed.
LinkedIn page
No specific casino LinkedIn page found.
YouTube channel
Not explicitly listed.
Telegram channel
The casino has a Telegram support channel.
Discord server
No official Discord server found.
Are there video calls with consultants?
No, video call support is not available.
Is there a ticket system (helpdesk)?
There is an online contact form which may serve as a ticket submission.
Is there a mobile app with support chat?
Yes, AMPM Casino has a dedicated mobile app that includes support chat functionality.
Are push notifications supported?
Likely supported within the mobile app for customer communications.
Is SMS support available?
No SMS support is indicated.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums, but there may be player community groups externally.
Is there a mobile app for contacting support?
Yes, the mobile app supports contacting customer support.
Are Zoom/Teams consultations possible?
No video consultation platforms supported.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
English, German, Polish, Portuguese, and Spanish.
Service regions
The casino serves multiple regions globally but restricts players from countries including the US and the UK.
Can I contact support without registration?
Generally, live chat and email support require a registered account to assist with account-specific issues.
Can I send documents through chat?
Document upload via chat is not specified; usually done through secure upload during verification.
Privacy policy link
https://ampm.casino/privacy-policy
Terms of service link
https://ampm.casino/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot password" link on the login page to reset via registered email.
How to restore access to a blocked account?
Contact customer support via live chat or email to resolve issues related to blocked accounts.
Why is my account blocked?
Common reasons include multiple accounts, suspicious activity, KYC verification failures, or violation of terms.
How to change profile information?
Update profile details within your account settings or contact support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and change your credentials.
How to set up two-factor authentication?
Not specifically detailed; generally involves settings in account security options if available.
Why am I not receiving SMS confirmation codes?
May be due to network issues or incorrect phone number; contact support for resolution.
How to delete my casino account?
Contact customer support to request account deletion following verification procedures.
What to do if I can't log into my account?
Verify your credentials, reset password if needed, and contact support for help if issues persist.
How to check account login history?
This feature is not specified; contact support to request login activity information.
Why is document verification required?
To comply with KYC regulations, prevent fraud, and ensure account security.
What documents are needed for verification?
Typically a government-issued ID, proof of address, and sometimes payment method verification.
How long does document verification take?
Usually up to 24 hours.
What to do if documents are rejected?
Resubmit clear and valid documents as per support guidance.
How to upload documents for verification?
Upload through the casino’s secure verification section or as instructed by support.
Why does my account require additional verification?
Due to large transactions, suspicious activity, or regulatory compliance.
Can I have multiple accounts?
Multiple accounts are generally prohibited and violate terms.
How to report suspicious activity?
Contact support immediately via live chat or email.
What to do if I lose access to my email?
Contact support to update email after identity verification.
How to change phone number in my account?
Update via account settings or request support assistance.
Why are my account functions limited?
Due to pending verification, policy violations, or security measures.
How to set deposit limits?
Use account responsible gaming settings or contact support to set limits.
What is self-exclusion and how to activate it?
A program to restrict your access to gambling; activate via responsible gaming settings or support.
How to temporarily freeze my account?
Request account freeze via support or through responsible gaming options.
What to do if I suspect fraud?
Report immediately to support and follow their instructions for investigation.
Why is my deposit not going through?
Check payment method, funds availability, and contact support for assistance.
How long does withdrawal processing take?
Typically within 24 hours, depending on method.
What fees are charged for transactions?
Usually no fees from casino side; payment provider fees may apply.
Why was my withdrawal request declined?
Common reasons include verification issues or account status problems.
What deposit methods are available?
Bitcoin, Bitcoin Cash, Cardano, CashtoCode, Dogecoin, Ethereum, Litecoin, Mastercard, MiFinity, MuchBetter, Multibanco, Neosurf, Neteller, PaysafeCard, Ripple, SafetyPay, Skrill, Sofort, Tether, Visa, Wire Transfer.
What are the minimum and maximum deposit amounts?
Varies by method; general limits apply based on chosen payment method.
Minimum deposit amount
Typically around €10 or equivalent.
Maximum deposit amount
Varies widely; can be thousands of euros depending on method.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation.
Why is my withdrawal taking so long to process?
Due to verification, payment method processing times, or security reviews.
Can I withdraw to a different card?
Withdrawals usually must be to the same method used for deposit; check casino policy.
What to do if money was debited but not credited?
Contact support immediately with transaction details.
How to check the status of a financial transaction?
Through your account transaction history or by contacting support.
Why are financial operations blocked?
Pending verification, suspicious activity, or compliance checks.
What documents are needed for large withdrawals?
Additional ID and proof of source of funds.
Are there withdrawal limits?
Yes, limits apply per transaction and per day/week/month.
How do refunds work?
Refunds processed by the casino will be credited back to the original payment method.
What to do with failed payments?
Retry payment method or contact customer support.
Can I change the withdrawal method?
Usually not allowed once withdrawal is requested.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request from customer support or download from account portal.
What to do if a payment is stuck?
Contact support with transaction info to resolve the issue.
What currencies does the casino accept?
Euros, US Dollars, Polish Zloty, Australian Dollar, and cryptocurrencies.
Is there currency conversion?
Yes, currency conversion available at standard rates.
How do cryptocurrency payments work?
Deposit and withdraw using supported cryptocurrencies under secure protocols.
What to do with payment system errors?
Contact support for help in resolving errors.
Can I return an erroneous deposit?
Contact support immediately to request correction.
Why won't the game load?
Clear browser cache, check internet connection, or try a different device.
What to do when there's a game crash?
Restart the game or browser; report persistent issues to support.
How to report a game error?
Use live chat or email to notify support with game details.
Why did my winnings disappear after a crash?
Contact support to investigate and resolve the issue.
Game sound not working - what to do?
Check device volume, browser permissions, and game settings.
Game lagging or freezing - how to fix?
Clear cache, close background apps, or use a wired internet connection.
Why isn't my bet being counted?
May be due to connection issues; refresh or restart the game.
How to check game round results?
View game history or game info sections if available.
What to do if the game is not responding?
Reload the page or contact support.
Why are some games unavailable?
Restricted by region or temporarily offline for maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Ensure app and device OS are updated; restart device if needed.
What to do if bonus didn't activate?
Contact support with details for bonus activation assistance.
How to check bonus wagering requirements?
Check the promotions or bonus terms page.
Why aren't bonus points being credited?
Ensure qualifiers are met; contact support if issues persist.
How to participate in tournaments and promotions?
Register and follow rules specified on casino promotion pages.
What to do if promo code doesn't work?
Verify code validity and conditions; contact support if problems occur.
Why is Live Casino unavailable?
Could be due to regional restrictions or technical issues.
Problems with video streaming in live games?
Check internet speed; switch browsers or devices; contact support.
How to report a technical glitch?
Contact support with detailed description and screenshots if possible.
What to do if the website won't load?
Check internet, clear cache, try another browser, or contact support.
Browser compatibility issues?
Use updated browsers like Chrome, Firefox, or Edge and enable JavaScript.
How to update Flash Player or other plugins?
Modern casinos use HTML5; ensure browser is updated instead.
What to do with slow website loading?
Clear cache, close other tabs/apps, or restart device.
How to get technical support for games?
Contact live chat or email support for guidance.