How to contact the casino support service?
AmunRa Casino support can be contacted primarily through 24/7 live chat and email at [email protected] for all inquiries and assistance.
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What contact methods are available for customers?
Live chat 24/7, email support, no phone support, no ticket system.
Casino website
https://amunracasino.com (official URL may vary by region but this is the commonly referenced domain).
Casino launch date
AmunRa Casino has been operating since 2020.
Gaming license
Licensed by the Government of Curacao and potentially also referenced under Estonia and Malta authorities.
Casino headquarters location
The operators' headquarters are located in Curacao.
License jurisdiction
Primarily licensed under Curacao jurisdiction.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat available 24/7; typical response times are within minutes.
Is there a contact form on the website?
No verified information about a dedicated contact form; primary contact is through live chat and email.
Technical support email
VIP support email
No separate VIP support email publicly disclosed; VIP support likely handled through standard support or dedicated VIP channels internally.
Complaints email
[email protected] (based on user reports and complaint filings)
Finance department email
No specific finance email publicly disclosed; financial inquiries are typically handled via main support email.
Security service email
No distinct security service email publicly listed.
Support hotline phone number
No phone support number is available.
VIP line for premium customers
No dedicated VIP phone line available.
Separate complaint line
No separate complaint phone line available.
Technical support
Available 24/7 through live chat and email for technical issues.
Financial department
Contact mainly through general support email or via live chat regarding financial matters.
Security service
Handled internally via support email; no dedicated public contact details.
Telegram support account
No official Telegram support account publicly listed.
WhatsApp support account
No official WhatsApp support account publicly listed.
Viber support account
No official Viber support account publicly listed.
WeChat support account
No official WeChat support account publicly listed.
Facebook page
No official Facebook URL verified.
Instagram page
No official Instagram URL verified.
Twitter/X page
No official Twitter/X account available.
LinkedIn page
No official LinkedIn company page verified.
YouTube channel
No official YouTube channel URL verified.
Telegram channel
No official Telegram channel verified.
Discord server
No official Discord server information available.
Are there video calls with consultants?
No video call support is available.
Is there a ticket system (helpdesk)?
No ticket system publicly available; support is provided primarily through live chat and email.
Is there a mobile app with support chat?
AmunRa Casino does not have a dedicated mobile app but offers web-based mobile access with support via live chat.
Are push notifications supported?
No information indicating push notification support.
Is SMS support available?
No SMS support is available.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums or community platforms publicly linked.
Is there a mobile app for contacting support?
No separate mobile app specifically for contacting support.
Are Zoom/Teams consultations possible?
No Zoom or Teams consultations offered.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
Support is available in multiple languages including English, German, French, Spanish, Russian, and several others.
Service regions
Supports players internationally, especially in regions where Curacao-licensed casinos operate.
Can I contact support without registration?
Typically, live chat support can be accessed without registration, but some queries may require account verification.
Can I send documents through chat?
Document uploads via live chat are not confirmed; documents are usually uploaded via account verification portals.
Privacy policy link
Accessible on the official website, usually under the "Privacy Policy" footer link.
Terms of service link
Accessible on the official website, usually under the "Terms and Conditions" footer link.
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to receive reset instructions via registered email.
How to restore access to a blocked account?
Contact support via live chat or email providing identification and reasons to request account reactivation.
Why is my account blocked?
Common reasons include suspected fraud, breach of terms, verification failures, or self-exclusion requests.
How to change profile information?
Usually done via the user account settings on the website or by contacting support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and change passwords.
How to set up two-factor authentication?
Generally done in account security settings if supported; otherwise consult support.
Why am I not receiving SMS confirmation codes?
Could be due to network issues, incorrect phone number, or carrier blocking; check with support.
How to delete my casino account?
Submit a request to support; account deletion may require verification and adherence to their policy.
What to do if I can't log into my account?
Use password recovery, check credentials, clear cache, or contact support.
How to check account login history?
Typically available in account security settings or upon request to support.
Why is document verification required?
Verification is required by law for KYC to prevent fraud, money laundering, and ensure player security.
What documents are needed for verification?
Valid ID (passport/driver's license), proof of address (utility bill/bank statement), and payment method verification.
How long does document verification take?
Usually processed within 24-72 hours depending on workload.
What to do if documents are rejected?
Resubmit clear and valid documents as per support guidance.
How to upload documents for verification?
Via the account verification section on the website or by email if instructed.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
No, multiple accounts per player are generally prohibited.
How to report suspicious activity?
Contact support immediately with details to investigate.
What to do if I lose access to my email?
Contact support with alternate ID verification to update your email.
How to change phone number in my account?
Update in account settings or request support assistance.
Why are my account functions limited?
Could be due to verification pending, self-exclusion, or security measures.
How to set deposit limits?
Usually available in responsible gaming/account settings or via support.
What is self-exclusion and how to activate it?
A responsible gaming tool to block access temporarily or permanently; activated via account settings or support.
How to temporarily freeze my account?
Request account freeze from support for a defined period.
What to do if I suspect fraud?
Report immediately to support with evidence.
Why is my deposit not going through?
Possible reasons include payment method issues, bank restrictions, or verification problems.
How long does withdrawal processing take?
Typically 1-3 business days, faster for e-wallets.
What fees are charged for transactions?
Usually no fees charged by the casino; fees, if any, depend on the payment provider.
Why was my withdrawal request declined?
Could be due to verification issues, bonus wagering requirements, or suspicious activity.
What deposit methods are available?
Visa, Mastercard, Skrill, Neteller, PaySafe Card, Trustly, Zimpler, Rapid Transfer, SiruMobile, Bitcoin, Litecoin, Ethereum, USD Coin, Tether.
What are the minimum and maximum deposit amounts?
Minimum deposits generally around €10-€20, maximum varies by method, often up to €5,000.
Minimum deposit amount
€20 is a common minimum deposit.
Maximum deposit amount
Maximum deposit limits vary by payment method, commonly up to €5,000.
How to cancel a withdrawal request?
Contact support immediately; some requests can be canceled if not processed.
Why is my withdrawal taking so long to process?
Delays due to verification, high volume, or payment provider processing times.
Can I withdraw to a different card?
Withdrawals typically must go to original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Via account transaction history or by contacting support.
Why are financial operations blocked?
Possible reasons include verification issues, account restrictions, or regulatory checks.
What documents are needed for large withdrawals?
Enhanced KYC documents such as proof of income/source of funds may be required.
Are there withdrawal limits?
Yes, daily, weekly, and monthly limits apply as per casino policy.
How do refunds work?
Typically processed back to the original payment method; contact support.
What to do with failed payments?
Retry with a different method or contact support for assistance.
Can I change the withdrawal method?
Generally no; withdrawals must be made using the original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure legitimacy of funds.
How to get a financial transaction statement?
Request from support or access through account history.
What to do if a payment is stuck?
Contact support with payment details for resolution.
What currencies does the casino accept?
EUR, USD, CAD, GBP, RUB, and cryptocurrencies including Bitcoin, Ethereum, Litecoin, USD Coin, Tether.
Is there currency conversion?
Yes, automatic conversion is applied with possible small fees.
How do cryptocurrency payments work?
Deposits and withdrawals can be made with supported cryptocurrencies for faster and secure transactions.
What to do with payment system errors?
Contact support with details; retry or use an alternative method.
Can I return an erroneous deposit?
Contact support immediately to request reversal.
Why won't the game load?
Could be connectivity issues, browser compatibility, or server problems.
What to do when there's a game crash?
Refresh the game or browser; contact support if persisted.
How to report a game error?
Contact support with detailed description and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support immediately; they investigate game and system logs.
Game sound not working - what to do?
Check device audio, browser settings, or reload the game.
Game lagging or freezing - how to fix?
Clear cache, close other applications, or switch devices.
Why isn't my bet being counted?
Could be due to technical errors or bet placement outside game rules.
How to check game round results?
Available in game history or support can provide details.
What to do if the game is not responding?
Reload, switch browser/device, or contact support.
Why are some games unavailable?
Restrictions by region, licensing or temporary technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies in settings.
Problems with game display on mobile device?
Update browser, clear cache, or switch to desktop mode.
What to do if bonus didn't activate?
Contact support with bonus details.
How to check bonus wagering requirements?
Available in bonus terms on the website.
Why aren't bonus points being credited?
Check wagering status and qualifying games with support.
How to participate in tournaments and promotions?
Register and follow promo terms listed on the website.
What to do if promo code doesn't work?
Verify code validity and contact support.
Why is Live Casino unavailable?
Could be due to regional restrictions or technical issues.
Problems with video streaming in live games?
Check internet speed and browser compatibility.
How to report a technical glitch?
Contact support with detailed description.
What to do if the website won't load?
Check internet, clear cache, or try different browser.
Browser compatibility issues?
Use recommended browsers; update to latest versions.
How to update Flash Player or other plugins?
Not required as games use HTML5 technology.
What to do with slow website loading?
Clear cache, check connection, or contact support.
How to get technical support for games?
Use live chat or email for game-specific issues.