Aplay Casino support can be contacted primarily through live chat, email, and telephone. The live chat is available 24/7 for immediate assistance. Email support can be reached at [email protected], and phone support is available at +7 495 134 99 19.
Customers can contact Aplay Casino via live chat, email, and telephone.
https://aplay.mt/en
Aplay Casino was launched in 2017.
Aplay Casino operates under a gaming license issued by the Curacao eGaming authority.
The company Avento MT Limited operates Aplay Casino, but specific headquarters location details are not publicly specified beyond the licensing jurisdiction.
Curacao
Yes, Aplay Casino features a live chat support option that operates 24/7 with generally quick response times for real-time customer assistance.
There is no specific verified information about a contact form on the website; typically, online casinos provide direct email or live chat support rather than a contact form.
There is no publicly verified separate VIP support email; VIP support is usually handled through dedicated account managers or the main support email.
There is no specific complaints email publicly listed; complaints are generally handled via the main support email or the live chat.
No specific finance department email is publicly available; financial inquiries are usually directed to the main support email.
No distinct security service email is verified; security matters generally go through the main support contact channels.
+7 495 134 99 19
No separate VIP support phone line is publicly provided.
No dedicated complaint phone line is publicly available.
Technical support is available 24/7 primarily through live chat and email.
Financial inquiries can be addressed through the main support email or via live chat; no separate contact details are listed.
Security-related concerns are handled through the main support channels, typically email or live chat.
There is no official Telegram support account publicly listed.
There is no official WhatsApp support account publicly listed.
There is no official Viber support account publicly listed.
There is no official WeChat support account publicly listed.
No verified official Facebook page link is available.
No verified official Instagram account link is available.
No verified official Twitter/X account link is available.
No verified official LinkedIn company page link is available.
No verified official YouTube channel link is available.
No official Telegram channel is publicly listed.
No official Discord server information is publicly available.
No information supports the availability of video call consultations.
There is no detailed public information confirming a formal ticket system; support mainly uses live chat and email.
Aplay Casino does not offer a dedicated mobile app but has a mobile-friendly website with support chat availability.
There is no public information confirming push notification support for customer communications.
SMS support is not mentioned as an available contact method.
No public information suggests a callback service is offered.
No official forums or community platforms specific to Aplay Casino are publicly listed.
No dedicated support app exists; support is accessible through the mobile-friendly website.
No information is available regarding Zoom or Microsoft Teams consultations.
Support is reportedly available 24/7, including weekends and holidays.
The support service operates 24 hours a day, 7 days a week.
Support is offered in multiple languages including English, Russian, Kazakh, Finnish, Hindi, and Thai.
The casino serves multiple regions but is not universally available in all countries; regional restrictions apply.
Typically, online casinos require account registration to provide full support access; however, some preliminary support may be accessible without registration.
There is no verified information confirming document upload capability through live chat.
https://aplay.mt/en/privacy-policy
https://aplay.mt/en/terms
Use the "Forgot password" option on the login page to receive instructions for password recovery via registered email.
Contact customer support with relevant identification; restoration requires verification and review according to the casino’s security policies.
Common reasons include failed verification, suspicious activity, violation of terms, or self-exclusion activation.
Profile details can typically be updated in the user account settings or by contacting customer support for assistance.
Immediately contact customer support, change your password, and enable any available security features like two-factor authentication.
If offered, enable 2FA through account security settings; typically involves linking a mobile authenticator app or SMS verification.
Possible causes are network issues, incorrect phone number, or SMS service blocking; checking mobile settings or contacting support is recommended.
Account deletion may require submitting a request to support; note that some casinos restrict permanent deletion and offer account blocking instead.
Verify your login credentials, reset your password if needed, clear browser cache, or contact support for assistance.
Some casinos provide access to login history in account settings; if not available, request this information from support.
Verification is required to comply with KYC regulations, ensuring player identity and preventing fraud and money laundering.
Acceptable documents usually include government-issued ID (passport, ID card, driver’s license), proof of address (utility bill, bank statement), and payment method proof.
Verification typically takes from a few hours up to several days depending on the casino’s processing speed.
Resubmit clear and valid documents as per requirements; contact support if you need clarification on rejection reasons.
Upload documents through the account verification section on the website or via secure email as instructed by support.
Additional verification may be triggered by large withdrawals, suspicious activity, or regulatory requirements.
Multiple accounts are generally prohibited by casino terms and may result in account closure or restrictions.
Report suspicious activity immediately to customer support via live chat or email for investigation.
Contact support providing identity verification to update your contact email or regain access.
Update your phone number through account settings or by contacting customer support with verification.
Limitations may be due to pending verification, account restrictions, or regulatory compliance.
Deposit limits can be set in account responsible gaming settings or by request to support.
Self-exclusion is a tool to restrict playing temporarily or permanently; activate via account settings or support request.
Request a temporary freeze or cool-off period from customer support or use responsible gaming tools in account settings.
Report immediately to support with details for investigation; consider changing passwords and monitoring account activity.
Reasons include payment method issues, insufficient funds, or restrictions; check payment details or contact support.
Withdrawals typically process within 1 to 3 hours but can take longer depending on verification and payment method.
Most reputable casinos do not charge transaction fees but check terms as payment providers may charge fees.
Common reasons include verification failure, suspicious activity, exceeding limits, or using unapproved withdrawal methods.
Aplay Casino supports bank cards, bank transfers, eWallets like Skrill, and mobile payments.
Minimum deposit is generally €10; maximum varies by payment method and region.
Varies, with some limits like 100,000 EUR/USD per month on withdrawals.
Contact support immediately via live chat or email to request cancellation if allowed.
Delays may result from security checks, payment provider processing times, or verification issues.
Usually no; withdrawals must go to the same method used for deposits to prevent fraud.
Contact support with transaction details for investigation and resolution.
Check your account transaction history or contact support for detailed status updates.
Blocks occur due to pending verification, suspicious activity, or regulatory compliance checks.
Valid ID, proof of address, and proof of funds/payment method are commonly required.
Yes, limits are in place per transaction, daily, or monthly, varying by casino policy.
Refund processes depend on the reason; contact support to initiate and get details.
Verify payment details, try a different method, or contact support for assistance.
Typically not; casinos require withdrawals to be processed through original deposit methods.
To comply with anti-money laundering laws and verify legality of the funds used.
Request via support or download from account transaction history if available.
Contact support promptly with details to escalate the issue.
Accepts multiple currencies including EUR, USD, Thai Baht, Russian Ruble, and cryptocurrencies like Bitcoin and Litecoin.
Currency conversion is generally supported but may involve exchange fees.
Deposits and withdrawals can be made using cryptocurrencies; conversion to casino currency may apply.
Retry transaction, verify details, or contact support for resolution.
Contact support immediately to resolve and return erroneous deposits if policy permits.
Issues may be due to internet connection, browser compatibility, or system maintenance; clear cache or try different browser.
Refresh the game or browser; contact support if problem persists.
Use live chat or support email to report technical game issues with details.
Contact support with transaction and game details to investigate potential data loss.
Check device sound settings, browser permissions, or reload the game.
Clear cache, close other apps, restart device, or switch internet connection.
Causes include connection issues, game glitches, or bet validation failures; contact support.
Game history or account statements can show round results where supported.
Reload the game, try another device or browser, contact support if unresolved.
Game unavailability can result from regional restrictions or software updates.
Clear browser cache and cookies through browser settings or use incognito mode.
Update browser, clear cache, or switch devices; check site compatibility.
Check bonus terms and wagering requirements; contact support to rectify.
Usually available in the promotions or terms section of the website.
Points may not be credited due to ineligible bets or account issues; check terms or ask support.
Register for tournaments or promotions via the casino website or promotional emails.
Verify code validity and terms; contact support if issues persist.
May be due to regional restrictions, maintenance, or network issues.
Check internet speed and device compatibility; restart or contact support if persists.
Contact support through live chat or email with detailed description.
Check internet connection, browser compatibility, or try another device.
Use recommended browsers like Chrome or Firefox and keep them updated.
Most casinos have moved to HTML5; ensure browsers are up to date.
Clear cache, close other tabs, check connection speed.
Access support via live chat or email on the casino website for game issues.
