How to contact the casino support service?
Customers can contact Apollo Slots Casino support primarily via live chat on the website, email, and phone. The support team is available 24/7 to assist with inquiries.
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What contact methods are available for customers?
Live chat, email, and phone support available 24/7 for assistance.
Casino website
https://www.apolloslot.com
Casino launch date
The casino has been operating since 1999.
Gaming license
Licensed by the Kahnawake Gaming Commission.
Casino headquarters location
Information on the exact physical headquarters location is not explicitly available; generally, registered operator information is linked to Paxson Marketing Ltd.
License jurisdiction
Kahnawake Gaming Commission jurisdiction.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7. Response times are typically quick, with some reports indicating responses within a few minutes.
Is there a contact form on the website?
There is no specific mention of a contact form, but customers can use live chat or email for support.
Technical support email
VIP support email
No VIP-specific email provided publicly.
Complaints email
No separate complaints email is listed; general support email is used.
Finance department email
No distinct finance email publicly noted; financial inquiries are handled through general support.
Security service email
Not explicitly provided.
Support hotline phone number
Phone support is not currently available, but the casino promises to provide this option soon.
VIP line for premium customers
Not available.
Separate complaint line
Not available.
Technical support
Technical support is available via live chat and email 24/7.
Financial department
Financial inquiries can be addressed through the support email during business hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.).
Security service
No direct contact details given, security issues are handled through general support channels.
Telegram support account
Not available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
No official Facebook page explicitly linked.
Instagram page
No official Instagram account explicitly linked.
Twitter/X page
No official Twitter/X account explicitly linked.
LinkedIn page
No LinkedIn company page for the casino specifically; however, Apollo Games (a related company) has a LinkedIn presence.
YouTube channel
Not available.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
Video call support is not provided.
Is there a ticket system (helpdesk)?
No distinct ticket system mentioned; support is via live chat and email.
Is there a mobile app with support chat?
The casino offers a downloadable software and mobile-optimized website, but no dedicated mobile app support chat is documented.
Are push notifications supported?
Not mentioned.
Is SMS support available?
Not available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums or community platforms are noted.
Is there a mobile app for contacting support?
No dedicated support app exists.
Are Zoom/Teams consultations possible?
Not supported.
Is support available on weekends and holidays?
Support is available 24/7, 365 days a year.
What are the support service operating hours?
Support operates round the clock, 24 hours a day, 7 days a week.
Supported languages
English is supported; no other languages are explicitly mentioned.
Service regions
Primarily serves South African players and potentially others, given licensing and payment methods.
Can I contact support without registration?
Support can typically be contacted without registration via email or live chat.
Can I send documents through chat?
Document upload through chat is not specifically noted; uploads are typically done through account portals.
Privacy policy link
Available on the casino’s site, typically at https://www.apolloslot.com/privacy
Terms of service link
Available at https://www.apolloslot.com/terms
What to do if I forgot my account password?
Use the password recovery link on the site homepage by entering your registered email to receive reset instructions.
How to restore access to a blocked account?
Contact customer support with identification documents and follow their verification process to regain access.
Why is my account blocked?
Common reasons include suspicious activity, multiple account violations, verification failures, or breaching terms of service.
How to change profile information?
Profile updates are usually done through your account settings page after logging in.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, and enable any available security features like two-factor authentication.
How to set up two-factor authentication?
The casino does not specifically list 2FA setup; generally, users should enable it in account security settings if available.
Why am I not receiving SMS confirmation codes?
Possible reasons include network issues, incorrect phone number, or carrier blocking; contact support to verify.
How to delete my casino account?
Contact customer support with a deletion request; account closure follows verification and compliance checks.
What to do if I can't log into my account?
Ensure correct credentials, reset password if needed, clear browser cache, or contact support for help.
How to check account login history?
Typically accessible in account security or privacy settings; if not available, request from support.
Why is document verification required?
Verification is needed to comply with anti-money laundering laws and ensure player identity and security.
What documents are needed for verification?
Valid government-issued ID (passport, driver’s license, or national ID) plus proof of address (utility bill or bank statement).
How long does document verification take?
Verification usually takes 24 to 72 hours depending on document clarity and support workload.
What to do if documents are rejected?
Submit clearer, valid, and unexpired documents; contact support for guidance on acceptable documents.
How to upload documents for verification?
Usually done via the user account portal or sent by email to the support address.
Why does my account require additional verification?
Additional verification may be triggered by large withdrawals, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player to prevent abuse and fraud.
How to report suspicious activity?
Contact support immediately via live chat or email with details of the suspicious activity.
What to do if I lose access to my email?
Contact support with identity verification to update account email or regain account access.
How to change phone number in my account?
Update through account settings or contact support if self-service is unavailable.
Why are my account functions limited?
Limitations can be due to ongoing verification, responsible gambling measures, or account restrictions.
How to set deposit limits?
Use account responsible gambling settings or request support to set financial deposit limits.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary ban from the casino to help control gambling; activate it via support or account settings.
How to temporarily freeze my account?
Contact support to request an account freeze for a specified period.
What to do if I suspect fraud?
Immediately notify support, change passwords, and monitor account activity closely.
Why is my deposit not going through?
Deposit issues may arise from payment methods, bank restrictions, or technical faults; check details and retry.
How long does withdrawal processing take?
Withdrawals are processed within two working days, with some delays possible depending on payment method.
What fees are charged for transactions?
The casino generally does not charge fees, but payment providers may apply standard fees.
Why was my withdrawal request declined?
Common reasons include pending verification, exceeding limits, or violating casino terms.
What deposit methods are available?
Visa, Mastercard, EcoPayz, Skrill, Neteller, and internet bank transfer.
What are the minimum and maximum deposit amounts?
These vary by payment method; standard minimum deposits typically start around a low denomination (e.g., 10 or 20 ZAR).
Minimum deposit amount
Specific minimum deposit amounts are not publicly listed; typically low and dependent on payment method.
Maximum deposit amount
Maximum limits depend on payment method and account status, typically set to comply with regulatory requirements.
How to cancel a withdrawal request?
Contact support immediately; cancellation possible if withdrawal has not been processed.
Why is my withdrawal taking so long to process?
Delays can result from verification, compliance checks, or banking processing times.
Can I withdraw to a different card?
Generally no; withdrawals must go to verified payment methods linked to the player account.
What to do if money was debited but not credited?
Contact support with transaction details to resolve payment issues.
How to check the status of a financial transaction?
Review account transaction history or contact support for updates.
Why are financial operations blocked?
Blocks may happen due to incomplete verification, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Government ID, proof of address, proof of source of funds, and possibly additional documents.
Are there withdrawal limits?
Yes, withdrawal limits apply based on account verification and regulatory policies.
How do refunds work?
Refunds are processed through the payment method used, with processing times varying by provider.
What to do with failed payments?
Retry payment, check card or account status, or contact support for assistance.
Can I change the withdrawal method?
Usually not; withdrawal methods are generally fixed once set to prevent fraud.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legality of funds.
How to get a financial transaction statement?
Request through support or download from the account transaction history if available.
What to do if a payment is stuck?
Contact support with transaction details for resolution.
What currencies does the casino accept?
South African Rand (ZAR).
Is there currency conversion?
Conversion is generally handled by payment providers; casino primarily supports ZAR.
How do cryptocurrency payments work?
Not explicitly supported or mentioned.
What to do with payment system errors?
Contact support and verify payment details; retry transaction as advised.
Can I return an erroneous deposit?
Contact support immediately to reverse any mistaken deposits.
Why won't the game load?
Check internet connection, browser compatibility, clear cache or try a different device.
What to do when there's a game crash?
Refresh the game or browser, check for updates, or contact support if the issue persists.
How to report a game error?
Use live chat or email support with details of the problem.
Why did my winnings disappear after a crash?
Contact support with game session details to investigate and restore balance if applicable.
Game sound not working - what to do?
Verify sound settings, device volume, and browser permissions.
Game lagging or freezing - how to fix?
Close other applications, clear cache, reduce graphics settings or try another browser/device.
Why isn't my bet being counted?
Ensure bet is confirmed and game is stable; contact support if problem continues.
How to check game round results?
Game result details are usually displayed in the game interface or through the casino’s account history.
What to do if the game is not responding?
Reload the game or browser, check internet connection, or contact support.
Why are some games unavailable?
Restrictions may be due to jurisdiction, licensing, or account status.
How to clear cache for better game performance?
Clear browser cache and cookies through settings or use private/incognito mode.
Problems with game display on mobile device?
Use updated browsers, clear cache, or try another device.
What to do if bonus didn't activate?
Contact support with bonus code and gameplay details for assistance.
How to check bonus wagering requirements?
Review the Terms & Conditions or promotions section related to the bonus.
Why aren't bonus points being credited?
Points may be delayed or conditions unmet; contact support for clarification.
How to participate in tournaments and promotions?
Follow the promotions page instructions and meet any participation criteria listed.
What to do if promo code doesn't work?
Check code validity and terms; contact support if code is not recognized.
Why is Live Casino unavailable?
It may be restricted by region, server issues, or account eligibility.
Problems with video streaming in live games?
Check internet speed and browser compatibility, retry connection or contact support.
How to report a technical glitch?
Use live chat or email to report issues with details.
What to do if the website won't load?
Check internet connection, clear browser cache, or try another browser/device.
Browser compatibility issues?
Use recommended browsers such as Chrome, Firefox, or Edge with latest updates.
How to update Flash Player or other plugins?
Flash is largely obsolete; use HTML5 compatible browsers and updated software.
What to do with slow website loading?
Clear cache, disable unnecessary extensions, or try a different browser or device.
How to get technical support for games?
Contact support via live chat or email available 24/7.