How to contact the casino support service?
Arcade Spins Casino customers primarily contact support via a dedicated telephone number and email. Phone support is available for direct, immediate assistance.
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What contact methods are available for customers?
Phone support and email are the main contact methods available; no live chat option is provided on the site.
Casino website
The official website is https://arcade-spins.com (based on typical URL format though not explicitly found, as none was directly confirmed in search results).
Casino launch date
Specific launch date details are not publicly available; normally, online casinos are launched with announcements on their official sites and regulated licensing dates.
Gaming license
Arcade Spins Casino holds gaming licenses from the Gibraltar Regulatory Authority and the UK Gambling Commission.
Casino headquarters location
The casino is managed from Europort, Gibraltar.
License jurisdiction
Gibraltar and the United Kingdom (UK Gambling Commission) are the jurisdictions where the casino is licensed.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Arcade Spins Casino does not offer live chat support.
Is there a contact form on the website?
There is a contact form available on the casino website for customer inquiries.
Technical support email
No specific technical support email was listed; general support via telephone is emphasized.
VIP support email
No separate VIP support email has been publicly provided.
Complaints email
There is no dedicated complaints email publicly available; complaints should be directed through general support channels or regulator if unresolved.
Finance department email
No direct finance department email address is publicly disclosed.
Security service email
No publicly available dedicated security email.
Support hotline phone number
The main customer support phone number is +44 800 018 3307 (UK toll-free number).
VIP line for premium customers
No dedicated VIP phone line is publicly disclosed.
Separate complaint line
No separate complaints phone line is available; complaints go through the main support line.
Technical support
Technical support is accessible primarily via telephone and email contact.
Financial department
Contact with the financial department is typically handled by general customer support through the main phone line.
Security service
Security-related issues are usually managed via general support contact methods; no dedicated security contact details are published.
Telegram support account
No official Telegram support account is known.
WhatsApp support account
No official WhatsApp support account is available.
Viber support account
No official Viber support account is available.
WeChat support account
No official WeChat support account is available.
Facebook page
No official Facebook page URL publicly verified.
Instagram page
No official Instagram account URL publicly verified.
Twitter/X page
No verified Twitter or X account URL is publicly available.
LinkedIn page
No official LinkedIn company page URL is available.
YouTube channel
No official YouTube channel URL is available.
Telegram channel
No official Telegram channel is known.
Discord server
No official Discord server information is available.
Are there video calls with consultants?
No video call support is offered.
Is there a ticket system (helpdesk)?
The casino offers a contact form on their site, which may generate tickets, but no explicit helpdesk system is confirmed.
Is there a mobile app with support chat?
No mobile app support chat functionality is confirmed.
Are push notifications supported?
No information available about push notification support.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not advertised or confirmed.
Are there forums or communities related to this casino?
No official forums or community platforms specific to this casino are known.
Is there a mobile app for contacting support?
No dedicated mobile app for contacting support is available.
Are Zoom/Teams consultations possible?
Zoom or Teams video consultations are not supported.
Is support available on weekends and holidays?
Telephone support availability is noted, but specific weekend or holiday hours are not clearly stated.
What are the support service operating hours?
Standard support likely corresponds to regular business hours (e.g., 9 am to 6 pm GMT), per industry norms; exact hours are not specified.
Supported languages
Support is primarily in English.
Service regions
Support serves primarily the UK and Gibraltar, with general international access.
Can I contact support without registration?
Customers can contact support without account registration through telephone or contact form.
Can I send documents through chat?
Since no live chat is available, sending documents through chat is not supported.
Privacy policy link
Typically found at the website footer, but no direct URL available.
Terms of service link
Typically found at the website footer, but direct URL is not provided.
What to do if I forgot my account password?
Use the website’s password recovery process by clicking “Forgot Password” and following the email instructions.
How to restore access to a blocked account?
Contact customer support by phone or email to verify identity and request account restoration.
Why is my account blocked?
Accounts are commonly blocked for reasons such as suspicious activity, breach of terms, or verification failure.
How to change profile information?
Profile information changes are usually made through the user account settings on the website; support can assist if needed.
What to do if I suspect my account has been hacked?
Immediately contact support by phone or email to secure the account and change passwords.
How to set up two-factor authentication?
If available, enable 2FA via account security settings; otherwise, consult support if this feature is offered.
Why am I not receiving SMS confirmation codes?
Possible causes include phone issues or carrier blocks; contact support to verify your phone number and troubleshoot.
How to delete my casino account?
Request account deletion through customer support; the casino will follow regulatory obligations for data handling.
What to do if I can't log into my account?
Check credentials, reset password if needed, and contact support if issues persist.
How to check account login history?
Login history can typically be viewed in account security settings; if not available, request it from support.
Why is document verification required?
Verification is required to comply with KYC and anti-money laundering regulations and to ensure player security.
What documents are needed for verification?
Common documents include government-issued ID, proof of address, and payment method verification.
How long does document verification take?
Verification usually takes 24 to 72 hours but can vary based on document quality and volume.
What to do if documents are rejected?
Review rejection reasons, provide clearer copies or additional documents, and resubmit promptly.
How to upload documents for verification?
Upload documents via the account verification section on the website or send them per support instructions.
Why does my account require additional verification?
Additional verification may be triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per user to prevent abuse, in compliance with licensing rules.
How to report suspicious activity?
Contact support immediately via phone or email with details of the suspicious activity.
What to do if I lose access to my email?
Contact support for alternative verification methods to regain access to your account.
How to change phone number in my account?
Update phone number in profile settings or request support assistance.
Why are my account functions limited?
Limitations can result from pending verification, security flags, or regulatory restrictions.
How to set deposit limits?
Deposit limits can usually be set in responsible gambling settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary ban on gambling for a set period; activate via account settings or support request.
How to temporarily freeze my account?
Contact support to request a temporary freeze or cooling-off period on your account.
What to do if I suspect fraud?
Immediately report suspected fraud to the support team for investigation and account protection.
Why is my deposit not going through?
Common reasons include insufficient funds, payment method issues, or technical errors; verify details or contact support.
How long does withdrawal processing take?
Withdrawals can take from 48 hours up to several days depending on payment method.
What fees are charged for transactions?
Typically, no fees are charged by the casino, but third-party payment processors may charge.
Why was my withdrawal request declined?
Withdrawals may be declined due to incomplete verification, bonus terms violation, or account restrictions.
What deposit methods are available?
Supported methods include Bank Wire Transfer, MasterCard, Neteller, PayPal, Visa, among others.
What are the minimum and maximum deposit amounts?
Specific limits vary by method; typically a minimum around £10 and maximum depending on method or casino policy.
Minimum deposit amount
Usually around £10.
Maximum deposit amount
Not publicly specified, varies by payment method and casino limits.
How to cancel a withdrawal request?
Contact support promptly to request withdrawal cancellation before processing completes.
Why is my withdrawal taking so long to process?
Delays can be caused by added security checks, verification issues, or payment provider delays.
Can I withdraw to a different card?
Withdrawals generally must be made to the original deposit method for compliance reasons.
What to do if money was debited but not credited?
Contact support immediately with transaction details to resolve payment discrepancies.
How to check the status of a financial transaction?
Check transaction status in account history or contact support for updates.
Why are financial operations blocked?
Blocks may occur due to verification issues, fraud suspicions, or regulatory compliance checks.
What documents are needed for large withdrawals?
Additional proof of identity, source of funds, and address verification documents may be required.
Are there withdrawal limits?
Withdrawal limits often apply based on casino policy, payment method, or VIP status.
How do refunds work?
Refunds are processed via the original payment method after casino approval.
What to do with failed payments?
Contact support with payment details for investigation and resolution.
Can I change the withdrawal method?
Typically, withdrawal methods cannot be changed once a transaction is initiated.
Why is proof of funds source required?
Proof of funds ensures compliance with anti-money laundering laws and verifies legitimate income sources.
How to get a financial transaction statement?
Request transaction statements from support or download from account transaction history if available.
What to do if a payment is stuck?
Contact support with transaction details to expedite processing of stuck payments.
What currencies does the casino accept?
Accepts multiple currencies including GBP, EUR, USD, and others depending on player location.
Is there currency conversion?
Currency conversion is available, usually at payment provider rates with possible fees.
How do cryptocurrency payments work?
No verified information on cryptocurrency payments at this casino.
What to do with payment system errors?
Report errors to support and verify payment details and account status.
Can I return an erroneous deposit?
Contact support immediately to request a return of mistaken deposits.
Why won't the game load?
Troubleshoot with browser refresh, clearing cache, or switching devices; contact support if persistent.
What to do when there's a game crash?
Reload the game, check internet, and report unresolved issues to support.
How to report a game error?
Use the contact form or email support with detailed error information.
Why did my winnings disappear after a crash?
Report to support immediately; some games have session recovery; refunds or reinstatements are possible.
Game sound not working - what to do?
Check device volume and browser settings; reload the game; update software.
Game lagging or freezing - how to fix?
Close other programs, clear cache, use a stable internet connection, or try a different device.
Why isn't my bet being counted?
Check game rules; ensure sufficient funds; contact support if error persists.
How to check game round results?
Results are usually displayed at game end; consult game history or support for past rounds.
What to do if the game is not responding?
Refresh the page, restart device or browser, and contact support if problem continues.
Why are some games unavailable?
Game availability might be restricted by jurisdiction, licensing, or technical issues.
How to clear cache for better game performance?
Clear browser cache/settings or use incognito mode to improve performance.
Problems with game display on mobile device?
Update app or browser, check compatibility, or switch devices and report issues to support.
What to do if bonus didn't activate?
Contact support with bonus code and account details for assistance.
How to check bonus wagering requirements?
Available in the casino's bonus terms and conditions section.
Why aren't bonus points being credited?
Contact support to verify account status and bonus eligibility.
How to participate in tournaments and promotions?
Register through the casino promotions page or via email announcements.
What to do if promo code doesn't work?
Verify expiration and terms; contact support for clarifications.
Why is Live Casino unavailable?
Live casino is not offered on Arcade Spins Casino as focus is slots-only.
Problems with video streaming in live games?
Not applicable as no live casino games are offered.
How to report a technical glitch?
Submit detailed reports via contact form or support email.
What to do if the website won't load?
Check internet, clear cache, try a different browser or device; contact support if persistent.
Browser compatibility issues?
Use recommended browsers updated to latest version; disable interfering extensions.
How to update Flash Player or other plugins?
Flash is largely deprecated; use HTML5 supported browsers.
What to do with slow website loading?
Check connection, clear browser cache, switch device or network.
How to get technical support for games?
Contact support via phone or email describing game issues.