You can contact Arcane Bet Casino support primarily via live chat on their website during operating hours, email at [email protected] for detailed inquiries, or by phone at +31 6 44 28 36 07 for personalized assistance.
Live chat, email, telephone hotline, social media (Twitter, Discord).
https://www.arcanebet.com/en/welcome
Licensed by the Government of Curacao (Curacao eGaming license number 365/JAZ).
Willemstad, Curacao
Curacao
Yes, live chat is available Monday to Sunday from 08:00 to 02:00 CET, with typically quick response times during operating hours.
Yes, there is a contact form available on the support/contact us page of the website.
No specific VIP support email publicly listed.
Not separately specified; general support email [email protected] should be used.
Not specifically detailed; use the general support email [email protected].
No dedicated security email publicly provided.
+31 6 44 28 36 07
No dedicated VIP phone line publicly listed.
Not available separately.
Available via live chat during operational hours and email support.
Contact through the general support email; no dedicated financial email publicly provided.
No direct contact info publicly available; use general support channels.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
No official Facebook page URL found clearly linked.
No official Instagram page URL found clearly linked.
Official Twitter handle @ArcaneBet available for support and updates.
No official LinkedIn company page publicly listed.
No official YouTube channel clearly identified.
No official Telegram channel found.
There is an official Discord server where customers and esports fans can socialize and get support.
No information on video call support availability.
There is a help desk/FAQ section for support inquiries but no mention of a formal ticketing system.
There is no dedicated mobile app; the website is mobile-optimized and support chat is accessible via mobile browsers.
No information about push notification support for communications.
No SMS support noted.
No callback service mentioned.
Yes, an official Discord server functions as a community platform.
No dedicated support app, support accessible via website on mobile.
No evidence of video consultations via Zoom or Teams.
Yes, live chat support is available daily including weekends and holidays from 08:00 to 02:00 CET.
Live chat operates 08:00 to 02:00 CET daily; email support is 24/7 with responses usually within 24 hours.
Primarily English; other languages not explicitly mentioned.
Services available in multiple countries but restricted in some, including USA, UK, Turkey, Spain, Canada, and certain other jurisdictions.
Live chat and email can generally be accessed without account registration, but some inquiries may require account details.
Document upload is typically done through account settings during verification, not directly through chat.
https://www.arcanebet.com/en/support/privacy-policy
https://www.arcanebet.com/en/support/terms-and-conditions
Use the "Forgot Password" link on the login page to reset your password via email.
Contact customer support via email or live chat to verify identity and resolve account status.
Common reasons include suspicious activity, failed verification, breach of terms, or multiple accounts.
Profile info can be updated in account settings after login; for sensitive changes, support may be needed.
Immediately contact support, change passwords, and enable security measures.
No specific mention of 2FA setup; users should check account security settings or consult support.
Could be due to network issues or incorrect phone number; verify details and contact support for help.
Contact support to request account deletion; follow their verification and confirmation process.
Check credentials, reset password, clear cache, or contact support for assistance.
Available through account settings or by requesting it from support.
For identity validation, preventing fraud, and complying with legal and licensing requirements (KYC).
Valid ID (passport, driver’s license), proof of residence (utility bill, bank statement).
Usually a few business days after submission for review and approval.
Resubmit clearer or updated documents as requested by support.
Upload via account verification section on the website.
Triggered by large withdrawals, account changes, or suspicious activity.
Multiple accounts per user are generally prohibited under casino terms.
Contact support immediately via email or live chat with details.
Contact support for identity verification and update email associated with the account.
Update phone number details in account settings or contact support if restricted.
Due to pending verification, responsible gaming limits, or suspected violations.
Deposit limits can be set by the user through account responsible gaming tools or by request to support.
Self-exclusion allows players to block themselves for a period to prevent gambling; activated via support or account settings.
Request freeze through support or use self-exclusion tools if available.
Report immediately to support and follow their instructions for investigation.
Common reasons include payment method issues, insufficient funds, or verification holds.
Typically between 3 hours to 24 hours for processing; final time depends on withdrawal method.
No fees typically charged by the casino; fees may apply depending on payment provider.
Due to incomplete verification, bonus conditions not met, or suspected fraud.
Visa, MasterCard, Skrill, Neteller, MuchBetter, Bitcoin, MiFinity, Interac e-Transfer.
Varies by payment method, generally minimum deposits around $20.
Approximately $20.
Varies by method and user status; specific limits not publicly detailed.
Contact support immediately to request cancellation; may not be possible if processing completed.
Due to manual review, verification delays, or payment provider processing times.
Withdrawals usually must go to the original deposit method; alternative methods may require support approval.
Contact support with transaction details for investigation.
Via account transaction history or by contacting support.
Due to account verification pending, suspicious activity, or regulatory compliance.
Proof of identity, proof of address, and sometimes source of funds documentation.
Yes, limits depend on user verification level and payment method.
Refunds are processed depending on the issue, typically after support investigation and approval.
Contact support with error details for resolution or alternative payment options.
Generally not allowed once withdrawal is requested; contact support for exceptions.
To comply with anti-money laundering regulations and verify legitimacy of funds.
Request via account management or by contacting support.
Contact support immediately with payment details to resolve.
EUR primarily, some other fiat currencies and cryptocurrencies including Bitcoin.
Currency conversion is available, rates depend on payment provider.
Deposits and withdrawals via blockchain; transactions are mostly instant and secure.
Contact support with transaction details; retry or use alternative payment methods.
Contact support to request return if deposit was made by mistake.
Could be due to browser issues, internet connection, or device compatibility; clear cache and update browser.
Reload the game; contact support if issue persists with game and session details.
Use support channels to report with screenshots and detailed description.
Contact support with session details for investigation and possible recovery.
Check device volume, browser settings, and game audio controls.
Improve internet connection, close unnecessary applications, or restart device.
Check game rules and bet status; report issue to support if unclear.
Usually displayed in game history or session logs.
Refresh the page or app; contact support if problem persists.
Due to licensing restrictions or geolocation limitations.
Clear browser cache and cookies; restart browser.
Ensure device and browser compatibility; update app/browser.
Verify bonus terms and conditions; contact support for manual activation.
Available in bonus terms or by contacting support.
Check eligibility and play conditions; contact support for discrepancies.
Register as required; follow promotion rules stated on the website.
Confirm code validity and expiration; contact support for help.
May be due to maintenance, regional restrictions, or internet issues.
Check internet connection; update browser or app; report persistent issues to support.
Use live chat or email to provide detailed information.
Check internet connection, browser compatibility, or try later.
Use recommended browsers and update them regularly.
Modern sites use HTML5; plugins rarely needed but update browser if necessary.
Clear cache, check connection, or try a different device.
Contact live chat or email support with game and issue details.
