How to contact the casino support service?
Argo Casino support can be contacted primarily via live chat for immediate assistance, email for detailed inquiries, and phone for direct communication.
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What contact methods are available for customers?
Live chat, email ([email protected]), phone (+74996491912), with multilingual support in Russian, English, Polish.
Casino website
http://argocasino.com/
Gaming license
Licensed by Curacao eGaming Authority, license number 8048 / JAZ2015-008 issued by Gaming Commission of Curacao.
Casino headquarters location
E-Commerce Park, Vredenberg, Curacao
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available 24/7 on the website, with typical response times under 5 minutes.
Is there a contact form on the website?
There is no direct mention of a contact form; main contact is via live chat, email, and phone.
Technical support email
VIP support email
No distinct VIP support email publicly listed; general support handles VIP inquiries.
Complaints email
Finance department email
Security service email
No distinct security service email provided.
Support hotline phone number
+74996491912
VIP line for premium customers
No dedicated VIP phone line publicly listed.
Separate complaint line
No dedicated complaints phone line publicly listed.
Technical support
Available 24/7 through live chat, email, and phone with prompt assistance for gaming platform or account issues.
Financial department
Reachable via [email protected] for inquiries about deposits, withdrawals, and transactions.
Security service
No separate contact details; issues likely handled through general support.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Facebook page URL found.
Instagram page
https://www.instagram.com/argocasino/
Twitter/X page
No official Twitter/X account identified.
LinkedIn page
No official LinkedIn company page publicly available.
YouTube channel
No official YouTube channel found.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No industry-standard mention of video call consultations available.
Is there a ticket system (helpdesk)?
No direct mention of a dedicated ticketing system; live chat and email serve support needs.
Is there a mobile app with support chat?
Yes, Argo Casino has a mobile app that includes support chat functionality.
Are push notifications supported?
No specific information on push notifications support.
Is SMS support available?
No SMS support channel explicitly mentioned.
Can I request a callback?
No official callback service mentioned.
Are there forums or communities related to this casino?
No official forums or community platforms specific to Argo Casino found.
Is there a mobile app for contacting support?
Support is integrated within the Argo Casino mobile app.
Are Zoom/Teams consultations possible?
No mention of Zoom or Teams video consultations.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Russian, English, Polish, Swedish, German, Romanian, Chinese, Ukrainian, Turkish.
Service regions
Supports multiple regions except restricted countries including the UK, Canada, US, and others as per licensing restrictions.
Can I contact support without registration?
Generally, live chat may be accessible without registration, but some services may require account login.
Can I send documents through chat?
Document upload is usually supported through the account interface or email for verification purposes; chat uploading is not specifically detailed.
Privacy policy link
http://argocasino.com/privacy-policy
Terms of service link
http://argocasino.com/terms
What to do if I forgot my account password?
Use the password recovery link on the login page to reset via email verification.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify identity and resolve account issues.
Why is my account blocked?
Common reasons include suspected fraud, bonus abuse, account verification failure, or breach of terms.
How to change profile information?
Profile updates can typically be made in account settings or by contacting support for sensitive changes.
What to do if I suspect my account has been hacked?
Immediately contact customer support and change passwords; enable two-factor authentication if available.
How to set up two-factor authentication?
No specific instructions available; generally accessible via account security settings if supported.
Why am I not receiving SMS confirmation codes?
Could be due to phone network issues, incorrect number, or provider blocking messages; contact support if persistent.
How to delete my casino account?
Contact support to request account deletion following verification procedures.
What to do if I can't log into my account?
Verify credentials, use password recovery, clear browser cache or contact support if issues persist.
How to check account login history?
No direct user access mentioned; request login history from support if needed.
Why is document verification required?
Verification is needed for identity confirmation, anti-fraud, age restriction, and compliance with regulations.
What documents are needed for verification?
Passport or national ID, proof of address (utility bill, bank statement), and sometimes payment method proof.
How long does document verification take?
Typically between a few hours up to 24 hours depending on volume and document clarity.
What to do if documents are rejected?
Resubmit clear, valid documents and contact support for guidance on specific rejections.
How to upload documents for verification?
Upload via the account verification section or send via support email if required.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or changes to account details.
Can I have multiple accounts?
Generally not allowed; multiple accounts violate terms and may lead to bans.
How to report suspicious activity?
Contact support immediately via live chat or email with details of the suspicion.
What to do if I lose access to my email?
Contact support with identification documents to update contact information.
How to change phone number in my account?
Request change via account settings or support with verification.
Why are my account functions limited?
Usually due to pending verification, self-exclusion, or suspected security issues.
How to set deposit limits?
Use account responsible gambling tools if available, or contact support to set limits.
What is self-exclusion and how to activate it?
A tool to restrict access to gambling for set periods; can be activated via account settings or support.
How to temporarily freeze my account?
Contact support to arrange a temporary freeze or self-exclusion period.
What to do if I suspect fraud?
Report immediately to support with full details; account may be temporarily suspended pending investigation.
Why is my deposit not going through?
Common reasons include payment method issues, account restrictions, or technical errors; contact support for help.
How long does withdrawal processing take?
0-24 hours for e-wallets; 1-3 business days for bank card withdrawals.
What fees are charged for transactions?
A 10% commission may apply on withdrawals not meeting wagering requirements; no other standard fees noted.
Why was my withdrawal request declined?
Reasons include unverified account, bonus wagering not met, suspicious activity, or method mismatch.
What deposit methods are available?
Visa, MasterCard, Maestro, Visa Electron, Yandex.Money, WebMoney, Bitcoin, Neteller, Skrill, Qiwi, and others.
What are the minimum and maximum deposit amounts?
Minimum deposit generally €10/USD equivalent; maximum depends on method and limits.
Minimum deposit amount
€10 or equivalent
Maximum deposit amount
No publicly stated max, but withdrawal limits apply.
How to cancel a withdrawal request?
Contact support immediately to request cancellation; success depends on processing stage.
Why is my withdrawal taking so long to process?
Could be due to verification, high volume, or bank processing delays; check with support.
Can I withdraw to a different card?
Withdrawal methods must match deposit methods per policy.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve.
How to check the status of a financial transaction?
Via account transaction history or by contacting finance support.
Why are financial operations blocked?
Often due to security checks, verification issues, or regulatory compliance.
What documents are needed for large withdrawals?
Valid ID, proof of address, proof of payment method ownership.
Are there withdrawal limits?
Yes; daily limit around €1,500, weekly €3,000, monthly €9,000.
How do refunds work?
Refunds processed per casino policy, usually as credit to the account or original payment method.
What to do with failed payments?
Contact support with transaction details for investigation and resolution.
Can I change the withdrawal method?
No, withdrawal must be made using the original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering laws and confirm legal source of funds.
How to get a financial transaction statement?
Request via finance department email or account support.
What to do if a payment is stuck?
Contact support with payment details to track and resolve the issue.
What currencies does the casino accept?
Euro, Russian Ruble, Swedish Krona, Polish Zloty, and others.
Is there currency conversion?
Currency choice is made at account setup; conversion handled by payment systems if applicable.
How do cryptocurrency payments work?
Crypto deposits/withdrawals accepted, processed promptly, subject to verification.
What to do with payment system errors?
Contact payment provider and casino support to troubleshoot.
Can I return an erroneous deposit?
Contact support immediately to request reversal of mistaken deposits.
Why won't the game load?
May be due to internet issues, browser compatibility, or server problems; clear cache or switch browsers.
What to do when there's a game crash?
Report to support, refresh game, or restart device; losses and winnings usually preserved.
How to report a game error?
Use live chat or email with full description and screenshots if possible.
Why did my winnings disappear after a crash?
Typically rare; report immediately to support for investigation.
Game sound not working - what to do?
Check device volume, browser settings, and game audio settings.
Game lagging or freezing - how to fix?
Check internet speed, clear cache, close other apps, try another device.
Why isn't my bet being counted?
Could be due to bet acceptance timing or system delay; report to support.
How to check game round results?
Results are displayed at end of rounds or via game info/history.
What to do if the game is not responding?
Reload game or browser; contact support if persists.
Why are some games unavailable?
Restricted by jurisdiction or licensing limitations.
How to clear cache for better game performance?
Clear browser data through settings or use incognito mode.
Problems with game display on mobile device?
Update app/browser, clear cache, and check compatibility.
What to do if bonus didn't activate?
Contact support with details; check bonus terms and eligibility.
How to check bonus wagering requirements?
Available in bonus terms and conditions on website.
Why aren't bonus points being credited?
Could be due to inactive status or unmet criteria; contact support.
How to participate in tournaments and promotions?
Register and opt-in where required, follow event rules.
What to do if promo code doesn't work?
Ensure code validity and eligibility; contact support if issues continue.
Why is Live Casino unavailable?
Likely due to maintenance, location restrictions, or server issues.
Problems with video streaming in live games?
Check internet connection and device compatibility; contact support if unresolved.
How to report a technical glitch?
Report via live chat or email with detailed description.
What to do if the website won't load?
Check internet, browser update, disable VPN, or try another device.
Browser compatibility issues?
Use recommended browsers and keep them updated.
How to update Flash Player or other plugins?
Flash mostly deprecated; use HTML5-compatible browser versions.
What to do with slow website loading?
Clear cache, check connection, or try a different browser.
How to get technical support for games?
Contact support via live chat or email.