Aspers Casino can be contacted primarily via phone, email, and in-person at casino locations. Guest Relations Desks at physical venues handle inquiries, and an email address is available for complaints. Responsible gambling support is also provided through designated helplines.
Phone, email, in-person at casino venues, guest relations desk, and national gambling helplines.
https://www.aspers.co.uk
The exact launch date is not publicly specified, but Aspers casinos have been operating in the UK since before 2019.
Aspers Casino operates under the UK Gambling Commission license, ensuring compliance with UK gambling laws and regulations.
Olympic Park, 312 The Loft, Montfichet Road, London, E20 1ET, United Kingdom.
United Kingdom, regulated by the UK Gambling Commission.
There is no verified information that Aspers Casino provides live chat support on the website or 24/7 live chat availability.
No confirmed contact form is available on the official Aspers Casino website.
No specific technical support email publicly listed; general inquiries can be sent via [email protected] (based on regional Aspers contact).
No verified dedicated VIP support email available publicly.
[email protected] is the designated email for complaints and dispute investigation.
No publicly verified email address specifically for finance inquiries.
No publicly available security service email for direct contact.
For Milton Keynes location, +44 1908 237776; London Aspers contact number is +44 208 536 5630.
Not publicly available.
No separate dedicated complaint phone line publicly disclosed; complaints email is preferred.
Typically handled via email or phone; no dedicated technical chat support is confirmed.
Contact typically via email or casino customer service for billing or transaction queries.
Internal security managed by Aspers, no direct public contact details provided.
Not available.
Not available.
Not available.
Not available.
https://www.facebook.com/asperscasino (verified social presence).
https://www.instagram.com/asperscasino/
No official verified Twitter/X account found.
https://uk.linkedin.com/company/aspers-casino
Not specifically confirmed.
Not available.
Not available.
No public information on video call consultant support.
No public evidence of a ticketing helpdesk system.
No dedicated mobile app for Aspers Casino support chat confirmed.
Not stated.
No SMS support information found.
No official callback service indicated.
No official Aspers forums or community platforms identified.
No dedicated mobile support app identified.
No evidence of Zoom or Teams consultations.
Physical casinos like Newcastle location operate 24/7; support at venues presumed available similarly.
In-person at casinos typically from 10:00 or 12:00 until late night/early morning depending on location; online support hours not specified.
English.
United Kingdom.
Usually yes, via phone or email; registration may be required for account-specific issues.
No chat support confirmed for document upload.
https://www.aspers.co.uk/terms-conditions-policies.html
https://www.aspers.co.uk/terms-conditions-policies.html
Use the casino's account recovery process if available or contact support via email or phone for assistance.
Contact customer support to verify identity and resolve issues leading to account blocking.
Common reasons include suspected fraud, verification issues, or breach of terms.
Typically via account settings on their platform or by contacting customer support.
Immediately notify support, change password, and secure your associated email accounts.
No public information; generally through account security settings if offered.
Possible network issues or incorrect phone number; contact support to verify.
Contact customer support requesting account deletion, following verification.
Use password reset or contact support for assistance.
Usually available in account settings or by request to support.
To comply with UK Gambling Commission KYC and anti-money laundering regulations.
Valid photo ID (passport, driving license), proof of address (utility bill, bank statement).
Usually within a few days depending on the volume of requests.
Resubmit clear, valid documents or contact support for clarification.
Typically via the account portal or emailed to verification support.
To confirm identity, source of funds, or if suspicious activity is detected.
Generally not allowed; one account per player is standard.
Contact customer support or security team immediately by email or phone.
Update email with support after identity verification.
Via account settings or through customer support.
Due to verification issues, compliance reviews, or account restrictions.
Usually manageable via account settings or by request to support.
A voluntary program to suspend gambling activity; contact casino or use national schemes like SENSE.
Contact support or submit a request through responsible gambling channels.
Report immediately to the casino’s security team or customer support.
Possible payment method issues or verification blocks; contact financial support.
Typically 24-72 hours depending on method and verification status.
Usually no fees from the casino, but payment providers may charge fees.
Due to verification failure, bonus terms, or suspected fraudulent activity.
Common methods include credit/debit cards, e-wallets, bank transfers, but exact list not publicly detailed.
Not publicly specified, varies by payment method.
Standard industry minimum is around £10-£20 unless otherwise stated.
Varies widely; high rollers may have higher limits.
Contact support immediately; cancellation depends on processing status.
Verification delays, high volume of requests, or banking issues.
Usually withdrawals must be made to the original deposit source for security reasons.
Contact support promptly with payment details for resolution.
Through your account or by contacting customer support.
Due to account verification, security concerns, or regulatory reasons.
Proof of identity, address, and source of funds documentation.
Yes, limits usually apply based on account type and regulatory requirements.
Processed according to casino and payment provider policies; contact support for requests.
Retry the transaction or contact support for assistance.
Typically no, withdrawals must go to the original deposit method.
To comply with anti-money laundering laws and verify legitimate income.
Request via customer support or account download if available.
Contact support with transaction details to investigate.
GBP (British Pounds) primarily.
Usually available through payment providers at their rates.
Not confirmed as accepted by Aspers Casino.
Contact payment provider and casino support for resolution.
Contact support immediately to reverse incorrect payments.
Check internet connection, browser compatibility, or device performance.
Refresh or restart game; report persistent issues to support.
Contact customer support with details and screenshots if possible.
Contact support with account and game details for investigation.
Check device volume settings and browser permissions.
Clear cache, update browser/device, or lower graphic settings.
Check bet validity and game rules; contact support if issue persists.
Usually displayed in-game or on game provider’s history section.
Refresh, try another browser/device, contact support if continues.
Restrictions based on location, licensing, or server issues.
Clear browser cache and cookies through settings menu.
Update app or browser; ensure device meets requirements.
Contact support with bonus code and account info.
Available in bonus terms and conditions on website.
May be due to wagering requirements or system delay.
Register on the site or at casino; follow promotion rules.
Verify code validity and expiration; contact support if problem persists.
Possible maintenance or location restrictions.
Check internet, update browser, or contact support.
Contact customer support with detailed description.
Check internet, clear cache, try another device or browser.
Use supported browsers such as Chrome, Firefox, Safari, or Edge.
Flash is deprecated; ensure browser is up to date.
Clear cache, disable extensions, check internet speed.
Contact casino support via email or phone.
