How to contact the casino support service?
You can contact ATG Casino support primarily via phone at 08-620 07 00 or by email at [email protected]. They also offer a live chat during business hours.
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What contact methods are available for customers?
Phone, email, live chat, FAQ section on website.
Casino website
https://www.atg.se/casino/start
Casino launch date
ATG was founded in 1974, and it began offering casino games alongside betting on horses and sports from January 1, 2019.
Gaming license
ATG Casino operates under a valid Swedish gaming license regulated by the Swedish Gambling Authority (Spelinspektionen).
Casino headquarters location
Solvalla Hästsportens 10, Travbaneplan Hus, 161 89 Bromma, Sweden.
License jurisdiction
Sweden
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
There is a live chat available on the website, typically operating during business hours but not 24/7. Response times vary but generally are prompt during open hours.
Is there a contact form on the website?
There is no direct online contact form; customers are encouraged to use phone, email, or live chat for inquiries.
Technical support email
VIP support email
No separate VIP support email publicly listed; VIP customers typically use general support channels or dedicated VIP lines if provided.
Complaints email
No specific complaints email publicly listed; customers can use the general [email protected] for complaints.
Finance department email
No separate finance email publicly available; financial inquiries handled through general support.
Security service email
Not publicly listed; security issues are managed through general customer service channels.
Support hotline phone number
08-620 07 00
VIP line for premium customers
Not publicly specified.
Separate complaint line
Not available; complaints handled via main customer support.
Technical support
Available via phone and email during support hours; assistance includes account and technical issues.
Financial department
Contact through main customer support at 08-620 07 00 or email [email protected].
Security service
Contact through main customer support channels.
Telegram support account
Not available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
https://www.facebook.com/atg.se
Instagram page
Not publicly listed.
Twitter/X page
Not publicly listed.
LinkedIn page
Not publicly listed.
YouTube channel
Not publicly listed.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
No, video call support is not offered.
Is there a ticket system (helpdesk)?
There is no public information on a separate ticket system; support is mainly via direct contact.
Is there a mobile app with support chat?
ATG offers a mobile app, but live chat support functionality within the app is not explicitly stated.
Are push notifications supported?
Push notifications are supported through the mobile app for account and game updates.
Is SMS support available?
Not publicly available.
Can I request a callback?
Callback service availability is not publicly indicated.
Are there forums or communities related to this casino?
No official forums; players often use third-party gambling communities.
Is there a mobile app for contacting support?
No dedicated support app; support access is via main ATG app or website.
Are Zoom/Teams consultations possible?
Not provided.
Is support available on weekends and holidays?
Support is available weekends with reduced hours.
What are the support service operating hours?
Monday to Friday 07:00–23:00, Saturday to Sunday 07:30–22:00.
Supported languages
Swedish primarily; English support availability not clearly stated but some support in English can be expected.
Service regions
Primarily Sweden.
Can I contact support without registration?
Generally, support requires account-related matters and may ask for registration; basic inquiries might be possible without registration.
Can I send documents through chat?
Document upload through chat is not confirmed; document submissions typically through secure channels.
Privacy policy link
https://www.atg.se/om-atg/personuppgifter
Terms of service link
https://www.atg.se/om-atg/anvandarvillkor
What to do if I forgot my account password?
Use the "Forgot password" link on the login page to reset password via email or BankID.
How to restore access to a blocked account?
Contact customer service via phone or email with verification details to request account reinstatement.
Why is my account blocked?
Common reasons include failed verification, suspicious activity, or self-exclusion enforcement.
How to change profile information?
Update profile information through account settings on the website or app.
What to do if I suspect my account has been hacked?
Immediately contact customer support to freeze the account and secure it.
How to set up two-factor authentication?
Use BankID as a secure verification method, which acts as two-factor authentication in Sweden.
Why am I not receiving SMS confirmation codes?
Possible reasons include network issues, incorrect phone number, or account settings; contact support for help.
How to delete my casino account?
Contact customer service to request account deletion, which may require verification.
What to do if I can't log into my account?
Check credentials, reset password, or contact support if issues persist.
How to check account login history?
Not publicly specified; request login history via customer support.
Why is document verification required?
To comply with KYC regulations and ensure player identity and security.
What documents are needed for verification?
Valid government-issued ID, proof of address, and possibly proof of payment methods.
How long does document verification take?
Typically 24–72 hours depending on workload.
What to do if documents are rejected?
Resubmit clear and valid documents following support guidance.
How to upload documents for verification?
Upload via secure area on website or send via email if instructed.
Why does my account require additional verification?
Triggered by unusual activity, large transactions, or regulatory requirements.
Can I have multiple accounts?
No, multiple accounts per player are not allowed under license terms.
How to report suspicious activity?
Report immediately to customer support via phone or email.
What to do if I lose access to my email?
Contact support with identification to update email address.
How to change phone number in my account?
Update phone number via account settings or by contacting support.
Why are my account functions limited?
Limits may be due to verification pending, self-exclusion, or responsible gaming settings.
How to set deposit limits?
Deposit limits can be set via account responsible gaming settings.
What is self-exclusion and how to activate it?
Temporary or permanent gambling restriction activated via account settings or customer service.
How to temporarily freeze my account?
Contact support to request temporary account suspension.
What to do if I suspect fraud?
Report to support immediately for investigation.
Why is my deposit not going through?
Possible reasons include payment method issues or verification problems; contact support.
How long does withdrawal processing take?
Typically processed within 24–48 hours, depending on payment method.
What fees are charged for transactions?
Usually no fees charged by the casino; payment provider fees may apply.
Why was my withdrawal request declined?
Common reasons are incomplete verification or limits exceeded.
What deposit methods are available?
Bank cards, Swish, bank transfer, and other Swedish payment methods.
What are the minimum and maximum deposit amounts?
General minimums start around 100 SEK; maximums vary by payment method.
Minimum deposit amount
Approximately 100 SEK.
Maximum deposit amount
Not publicly fixed; may vary by method and player status.
How to cancel a withdrawal request?
Contact customer service immediately to request cancellation.
Why is my withdrawal taking so long to process?
Verification delays, payment provider processing times, or compliance checks.
Can I withdraw to a different card?
Withdrawals must typically be made to the same method used for deposit for security.
What to do if money was debited but not credited?
Contact support with transaction details to resolve.
How to check the status of a financial transaction?
Check account transactions online or contact support.
Why are financial operations blocked?
Due to verification issues, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and source of funds.
Are there withdrawal limits?
Yes, limits apply depending on regulation and account status.
How do refunds work?
Refunds processed back to the original payment method after verification.
What to do with failed payments?
Retry payment or contact support for assistance.
Can I change the withdrawal method?
Changes usually require contacting customer support.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request from customer support or download from account.
What to do if a payment is stuck?
Contact support for investigation and resolution.
What currencies does the casino accept?
Swedish Krona (SEK).
Is there currency conversion?
Currency conversion may be available via payment providers but SEK is primary currency.
How do cryptocurrency payments work?
ATG does not publicly support cryptocurrencies.
What to do with payment system errors?
Contact support to resolve payment gateway issues.
Can I return an erroneous deposit?
Contact support immediately to report and process.
Why won't the game load?
Check internet connection, browser compatibility, or game server status.
What to do when there's a game crash?
Refresh the game or contact support to report.
How to report a game error?
Use customer service channels to describe the issue.
Why did my winnings disappear after a crash?
Contact support for investigation and resolution.
Game sound not working - what to do?
Check device audio settings and reload the game.
Game lagging or freezing - how to fix?
Clear browser cache, check connection, or restart device.
Why isn't my bet being counted?
Possible technical or account issues; contact support.
How to check game round results?
Results shown in game history or account transaction logs.
What to do if the game is not responding?
Refresh or try another browser/device.
Why are some games unavailable?
Licensing or geographic restrictions.
How to clear cache for better game performance?
Clear browser or app cache through settings.
Problems with game display on mobile device?
Update app/browser or contact support.
What to do if bonus didn't activate?
Contact support with bonus code and account details.
How to check bonus wagering requirements?
Found in bonus terms and conditions on the website.
Why aren't bonus points being credited?
Eligibility or wagering conditions may not be met.
How to participate in tournaments and promotions?
Follow instructions on the promotions page.
What to do if promo code doesn't work?
Verify code validity and conditions, contact support.
Why is Live Casino unavailable?
Possible maintenance or regional restrictions.
Problems with video streaming in live games?
Check connection and browser compatibility.
How to report a technical glitch?
Contact support with detailed information.
What to do if the website won't load?
Check internet connection and browser settings.
Browser compatibility issues?
Use recommended browsers and keep software updated.
How to update Flash Player or other plugins?
Not required, most games run on HTML5.
What to do with slow website loading?
Clear cache, restart device, or try a different browser.
How to get technical support for games?
Contact customer support through available channels.