How to contact the casino support service?
You can contact Atlantis Gold Casino support primarily via live chat, email, and phone. Live chat provides instant responses, and email is used for detailed inquiries.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat, email ([email protected]), phone (855-363-1742).
Casino website
https://www.atlantisgoldcasino.com
Casino launch date
Atlantis Gold Casino has been operating for about 10 years as of the latest information available.
Gaming license
Specific gaming license details are not verified; typically, reputable casinos operate under licenses issued by recognized jurisdictions such as Malta, Curacao, or Gibraltar.
Casino headquarters location
Verified exact headquarters location is unavailable; generally, online casinos are headquartered in jurisdictions favorable to gaming operations, such as Malta or Curacao.
License jurisdiction
Not specifically verified; common jurisdictions for online casinos include Malta, Curacao, Gibraltar, or UK.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Atlantis Gold Casino claims to offer 24/7 live chat support with instant response times, although some user reports indicate that live chat may not always be available.
Is there a contact form on the website?
The presence of a contact form is typical for online casinos but specific confirmation for Atlantis Gold Casino is not available. Usually, contact forms are located in the "Contact Us" or "Support" section.
Technical support email
VIP support email
No distinct VIP support email verified; generally, casinos provide VIP support via dedicated email or live chat.
Complaints email
No specific complaints email verified; many casinos use their general support or a dedicated complaints email address.
Finance department email
Not specifically found; typically, casinos have an accounts or finance department email for monetary queries.
Security service email
Not verified; casino security issues are typically handled via support email or a dedicated security address if available.
Support hotline phone number
855-363-1742 (main customer support phone number).
VIP line for premium customers
No verified dedicated VIP phone line found.
Separate complaint line
No verified dedicated complaints phone line found.
Technical support
Available mostly through live chat and email during stated support hours.
Financial department
Contact usually through general support email or specialized accounts department found on the casino’s site.
Security service
Typically handled by general support; no separate contact details found.
Telegram support account
Not verified; usually, casinos do not maintain official Telegram support accounts unless stated.
WhatsApp support account
Not verified; no official WhatsApp contact found.
Viber support account
Not verified; no official Viber contact found.
WeChat support account
Not verified; no official WeChat contact found.
Facebook page
No verified official Facebook URL found.
Instagram page
No verified official Instagram URL found.
Twitter/X page
No verified official Twitter/X URL found.
LinkedIn page
No verified official LinkedIn company page URL found.
YouTube channel
No verified official YouTube channel URL found.
Telegram channel
Not verified; no official Telegram channel found.
Discord server
Not verified; no official Discord server found.
Are there video calls with consultants?
No verified video call support available.
Is there a ticket system (helpdesk)?
No specific helpdesk ticket system verified; many casinos use email-based ticket handling.
Is there a mobile app with support chat?
Atlantis Gold offers a mobile casino experience but specific chat support in the app is not verified.
Are push notifications supported?
Not verified.
Is SMS support available?
Not verified.
Can I request a callback?
Not verified.
Are there forums or communities related to this casino?
No official forums or communities verified.
Is there a mobile app for contacting support?
Not verified.
Are Zoom/Teams consultations possible?
Not supported.
Is support available on weekends and holidays?
Support is claimed 24/7 via live chat and phone.
What are the support service operating hours?
Claimed 24/7 availability.
Supported languages
Primarily English, as the support team speaks English.
Service regions
Primarily targeting U.S. players, but likely open worldwide (subject to regional restrictions).
Can I contact support without registration?
Typically yes, live chat and email inquiries can be made without registration.
Can I send documents through chat?
Chat document upload not verified; document submission usually done via secure upload in account profile or email.
Privacy policy link
https://www.atlantisgoldcasino.com/privacy-policy (assumed typical URL, not explicitly found)
Terms of service link
https://www.atlantisgoldcasino.com/terms-of-service (assumed typical URL, not explicitly found)
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to reset via email.
How to restore access to a blocked account?
Contact support with identification documents to verify and request reinstatement.
Why is my account blocked?
Common reasons include suspicious activity, failed verification, or violation of terms.
How to change profile information?
Log in and update personal details in the account settings or contact support.
What to do if I suspect my account has been hacked?
Immediately contact support, change password, enable security measures.
How to set up two-factor authentication?
Not specifically verified; general practice involves security settings in the account with an authenticator app.
Why am I not receiving SMS confirmation codes?
Possible issues with phone carrier or incorrect number; contact support to resolve.
How to delete my casino account?
Contact support requesting account closure, subject to verification.
What to do if I can't log into my account?
Reset password or contact support for account assistance.
How to check account login history?
Not commonly provided; check security or account settings if available.
Why is document verification required?
For identity verification, fraud prevention, and regulatory compliance.
What documents are needed for verification?
Typically government-issued ID, proof of address, and sometimes payment method proof.
How long does document verification take?
Usually 24-72 hours depending on volume and documentation.
What to do if documents are rejected?
Resubmit documents as per the instructions and ensure clarity and validity.
How to upload documents for verification?
Usually via account profile upload or email submission.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory rules.
Can I have multiple accounts?
Generally prohibited by terms of service.
How to report suspicious activity?
Notify support immediately with details.
What to do if I lose access to my email?
Contact support with identity verification for account recovery.
How to change phone number in my account?
Update profile settings or request change through support.
Why are my account functions limited?
Due to account verification pending, suspected fraud, or imposed restrictions.
How to set deposit limits?
Usually through account responsible gaming settings.
What is self-exclusion and how to activate it?
A responsible gaming feature to suspend play temporarily or permanently; activated via account settings or support.
How to temporarily freeze my account?
Contact support or activate self-exclusion.
What to do if I suspect fraud?
Report to support immediately for investigation.
Why is my deposit not going through?
Could be payment method issues, restrictions or technical errors; contact support.
How long does withdrawal processing take?
Varies by method; typically 24-72 hours, but some reports indicate longer.
What fees are charged for transactions?
Fees depend on payment method; some may charge fees, others none.
Why was my withdrawal request declined?
Common reasons include incomplete verification or exceeding limits.
What deposit methods are available?
Visa, Mastercard, Skrill, Neteller, PaysafeCard, Ukash, Click2Pay, EcoPayz, bank transfer.
What are the minimum and maximum deposit amounts?
Not specifically verified; industry standard minimum is usually $10-$20, maximum varies.
Minimum deposit amount
Usually $10.
Maximum deposit amount
Varies by method and casino policy.
How to cancel a withdrawal request?
Contact support immediately after request; cancellation may not always be possible.
Why is my withdrawal taking so long to process?
Due to verification, volume of requests, or banking delays.
Can I withdraw to a different card?
Generally not allowed for anti-fraud; withdrawal must match deposit method.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Via account transaction history or support inquiry.
Why are financial operations blocked?
Commonly for verification issues or suspected fraud.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, limits are set per day/week/month according to casino policy.
How do refunds work?
Refunds are rare; usually handled case by case via support.
What to do with failed payments?
Retry the transaction or contact support.
Can I change the withdrawal method?
Usually no; withdrawal must go to original deposit method.
Why is proof of funds source required?
For anti-money laundering and regulatory compliance.
How to get a financial transaction statement?
Request through support or account history.
What to do if a payment is stuck?
Contact support with payment details.
What currencies does the casino accept?
Usually accepts USD, EUR, and other major currencies; specific list not verified.
Is there currency conversion?
Typically available with exchange rates applied.
How do cryptocurrency payments work?
Not verified if Atlantis Gold Casino supports cryptocurrencies.
What to do with payment system errors?
Contact support to resolve.
Can I return an erroneous deposit?
Contact support promptly to correct.
Why won't the game load?
Troubleshoot browser, clear cache, or check internet connection.
What to do when there's a game crash?
Reload game or contact support.
How to report a game error?
Contact support with details.
Why did my winnings disappear after a crash?
Report immediately to support for investigation.
Game sound not working - what to do?
Check device volume settings and game audio options.
Game lagging or freezing - how to fix?
Clear cache, use a stable internet connection, update browser or app.
Why isn't my bet being counted?
Verify game status and connection; report to support.
How to check game round results?
Usually displayed in game history or session logs.
What to do if the game is not responding?
Refresh or restart the game, or contact support.
Why are some games unavailable?
Geo-restrictions or licensing limits.
How to clear cache for better game performance?
Use browser or app settings to clear cache.
Problems with game display on mobile device?
Update app/browser or change device orientation.
What to do if bonus didn't activate?
Contact support with bonus details.
How to check bonus wagering requirements?
View terms and conditions of the bonus.
Why aren't bonus points being credited?
Check eligibility and play requirements.
How to participate in tournaments and promotions?
Register and follow promotion terms.
What to do if promo code doesn't work?
Verify code and expiration; contact support.
Why is Live Casino unavailable?
May be geo-restricted or due to server issues.
Problems with video streaming in live games?
Check internet connection or browser compatibility.
How to report a technical glitch?
Contact support immediately.
What to do if the website won't load?
Check internet, clear cache, try another browser.
Browser compatibility issues?
Use recommended browsers; update to latest versions.
How to update Flash Player or other plugins?
Follow official plugin update instructions.
What to do with slow website loading?
Clear cache, disable extensions, or contact support.
How to get technical support for games?
Use live chat or email support.