Customers can contact Atlantis Wins Casino support via email, contact form on the website, and other standard methods. Live chat may be available for instant assistance; response times typically range from a few minutes up to an hour for online casinos.
Email, website contact form, possibly live chat and standard online casino channels.
https://www.atlantiswins.com
Specific launch date is not listed, but the site was active as of 2020.
Licensed by the UK Gambling Commission and the Alderney Gambling Control Commission.
The physical headquarters is not listed, but Jumpman Gaming Ltd is typically based in Guernsey.
United Kingdom and Alderney.
Atlantis Wins Casino may provide live chat support, as is standard at most reputable online casinos. Availability is typically 24/7, and response times can range from instant up to 15 minutes.
Yes, the contact form is available at https://www.atlantiswins.com/contact-us.
Casinos usually offer VIP support via a dedicated email, commonly through [email protected] or a similar address if applicable.
Disputes are generally handled through [email protected] or a dedicated complaints email.
Financial inquiries are typically addressed via [email protected].
Most online casinos direct security issues or suspicious activity to [email protected].
A direct support line is not specified; most online casinos provide support via email and chat rather than phone number.
Dedicated VIP phone lines are often provided to VIP players; specifics are not listed.
Casinos typically do not offer a separate complaints phone line; issues are managed through general support email or site form.
Customers can reach technical support through email, live chat, or an online contact form for troubleshooting account or game issues.
Inquiries regarding payments, withdrawals, and deposits are handled via the main support channel, usually by email.
Reporting security issues or suspicious activity is addressed via the main support contact, usually email; the casino investigates as needed.
Most regulated casinos do not offer Telegram support; customers are directed to official channels.
WhatsApp support is not standard, but some newer casinos provide it as an option if available.
Viber support is rarely provided; customers should use official email and website form.
WeChat support is not typically offered by UK-regulated casinos.
Atlantis Wins Casino does not appear to have an official Facebook page listed.
No official Instagram account is listed.
No official Twitter/X account is listed.
Most online casinos do not operate a LinkedIn company page for customer inquiries.
No official YouTube channel is currently listed for customer support.
Most regulated online casinos do not operate an official Telegram channel.
Discord server use for customer support is uncommon, especially for licensed UK casinos.
Licensed online casinos rarely offer video call support; assistance is typically via chat or email.
Most online casinos use a ticket system via the contact form or email to track inquiries and resolutions.
Many online casinos offer mobile-compatible support chat within their web apps or browser-based platforms.
Push notifications for promotions and account activity are common in mobile casino apps.
SMS support is not widely available; most contact is via email or web form.
Some casinos allow callback requests via the contact form, but this is not standard for all operators.
Atlantis Wins Casino does not provide an official forum or community platform.
A standalone mobile app for support is rare; support is generally offered through the website’s mobile interface.
Casinos generally do not offer Zoom/Teams consultations; support is by email or live chat.
Licensed casinos strive to offer support every day, including weekends and holidays, commonly 24/7.
Support is generally available 24/7 via email and live chat for most regulated online casinos.
English.
Primarily serves the United Kingdom and countries permitted by its license.
Most casinos allow users to contact support regarding general inquiries without registration.
Casinos generally provide a secure upload link or allow document attachments via email or web form.
https://www.atlantiswins.com/terms/privacy-policy
https://www.atlantiswins.com/terms/terms-and-conditions
Use the ‘Forgot Password’ link on the login page to receive password reset instructions by email.
Contact support with details; provide any requested documents to verify your identity and resolve the block.
Accounts may be blocked for suspicious activity, failure of verification, or violating terms and conditions.
Access the account settings section or contact support to update personal information as required.
Immediately contact support, change your password, and enable additional security measures.
If offered, enable in account settings or request guidance from support; 2FA uses SMS, app, or email.
Check your number and carrier, look for network issues, or contact support for manual verification.
Request account closure through customer support, following verification procedures.
Reset your password, confirm your credentials, or contact support for assistance.
Casinos may provide login logs within the account area, or you can request details from support.
Verification (KYC) is required to comply with anti-money laundering, responsible gaming, and regulatory standards.
Verification usually requires valid photo ID, proof of address, and payment method documentation.
Processing generally takes from a few hours up to 48 hours depending on volume and complexity.
Review the reason given, correct errors, and resubmit clear, valid documents or contact support for clarification.
Use a secure upload form within your account or send by email as instructed by support.
Unusually large transactions, mismatched information, or regulatory triggers may require enhanced document checks.
Most casinos strictly prohibit having more than one account per person, household, or IP address.
Email support with complete details; casinos investigate reported suspicious activity promptly.
Contact support, verify your identity, and request an update to your registered email address.
Use the profile settings, or request update via customer support, often with identity verification.
Limits may result from incomplete verification, responsible gambling policies, or technical/security flags.
Set personal deposit limits in the account settings or request via support, per responsible gambling policy.
Self-exclusion blocks access to gaming; activate via account tools or contact support for assistance.
Request a temporary freeze from support; most casinos allow short breaks for responsible gaming.
Immediately report details to customer support; casinos investigate and take appropriate actions.
Check payment details, method limits, and account status; contact support if unresolved.
Withdrawals are usually processed within 24-72 hours depending on method and verification status.
Most online casinos do not charge fees for deposits, though some withdrawal methods may incur small fees.
Declines usually relate to failed verification, pending wagering, or method restrictions; support can clarify.
Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, PayByMobile, Skrill 1-Tap.
Minimum deposits start from £10-£20; maximum limits depend on payment method and responsible gambling controls.
£10-£20, typical per standard listed payment method.
Maximum deposit limits vary and may depend on method or responsible gambling settings.
Withdrawals can often be cancelled before processing by contacting support or via the cashier section.
Delays may result from pending verification, review, or bank processing times.
Withdrawals are typically returned to the original deposit method; contact support for exceptions.
Contact support with full details; casinos work with payment providers to resolve such issues.
View the cashier section or email support for an up-to-date transaction status.
Operational blocks result from failed verification, suspected fraud, or regulatory requirements.
Large withdrawals require ID, address proof, and proof of payment method ownership.
Yes, casinos and payment providers set limits; check terms or contact support for current policies.
Refunds are processed after reviewing account transactions; contact support to request and confirm eligibility.
Check method details, retry, or contact support; failed payments undergo prompt investigation.
Contact support to request a different withdrawal method and provide any required documentation.
Regulatory requirements mandate proof of funds source for large deposits or withdrawals.
Request a transaction history or statement directly from support or via your account dashboard.
Contact support immediately with transaction details for a trace and resolution.
GBP, EUR, and possibly USD depending on the payment provider options.
Many casinos offer automatic conversion; rates depend on your payment provider.
If offered, deposit via the casino’s supported wallet address; follow instructions in cashier and support.
Report errors to support with details, screenshots, and transaction information for resolution.
Contact support promptly; most casinos can reverse funds if the error is caught in time.
Check your internet, browser compatibility, clear cache, or contact support for technical assistance.
Refresh the browser, clear cache, and relaunch; contact support if winnings or data is not updated.
Submit full details and screenshots to support via email or contact form.
Contact support with game and round details for review and potential credit restoration.
Check device and browser volume, reconnect, restart, or contact support for further troubleshooting.
Clear browser cache, close background apps, switch device/network, or request help from support.
Confirm bet placement and network stability; unresolved issues should be escalated to support.
Results are displayed in-game or available via account/game history; for discrepancies, seek support help.
Refresh your browser or app, restart device, clear cache, and seek technical support assistance.
Jurisdictional restrictions, account verification status, or technical updates may restrict game access.
Clear cache via browser or device settings; instructions vary by browser and OS.
Reboot device, update browser/app, clear cache, or seek technical support.
Check promotion eligibility, wagering status, and contact support if not received.
Wagering info is listed in the bonus terms and summary; contact support with specific questions.
Delay may be due to processing time; if not resolved, email support for verification.
Opt in via your account or email confirmation; see website for details and contact support if needed.
Confirm promo code validity, expiry, and eligible games; for unresolved issues, contact support.
Regional restrictions, account limits, or technical issues may affect access; support can clarify.
Check internet connection, browser stability, restart devices, or reach out to technical support.
Provide full details and screenshots via support email or web form.
Check device/browser, internet connectivity, clear cache, or contact support for major issues.
Use a recommended browser (Chrome, Firefox, Edge), update regularly, clear cache, or ask support for best options.
Update plugins through official browser instructions; most modern casino games do not require Flash.
Clear cache, close background apps, check your connection, or report persistent issues to support.
Reach technical support via email or live chat; attach screenshots and detail the issue for faster resolution.
