You can reach AuSlots Casino support via live chat on the website or by emailing [email protected]. Live chat is typically available around the clock for immediate assistance, while the support email is suitable for more detailed inquiries or document submission.
Live chat, support email ([email protected]), on-site contact form; phone number not listed
https://www.auslots.com
The exact launch date is not specified, but AuSlots Casino began operations before 2023.
AuSlots Casino is fully licensed and regulated by Curacao.
Headquarters location is not officially published. Many online casinos base their operations in gaming-friendly jurisdictions such as Curacao or Malta.
Curacao
Live chat is available on the website and is advertised as 24/7, with response times typically within a few minutes.
A contact form is commonly available under the “Contact Us” or support section on the website for submitting queries.
VIP support email is not publicly listed; VIP members are usually assigned a dedicated manager or receive special contact upon request.
There is no specific complaints email listed; complaints are typically handled through [email protected] or via the primary support channels.
No dedicated finance email is published; financial inquiries are addressed through the general support email.
No separate security services email is provided; all security-related concerns are processed via the main support contact.
No support hotline phone number is listed for AuSlots Casino.
Dedicated VIP support lines are not published; VIPs usually receive special contact information after qualifying.
No separate complaint phone line is provided; complaints are managed by support email or live chat.
Technical support is provided through live chat and email; available 24/7 for troubleshooting game or account issues.
Financial inquiries (deposits, withdrawals, transaction statements) are addressed through live chat and support email.
Security inquiries regarding account safety or suspected fraud are handled via the standard support channels.
No official Telegram support account is published.
No official WhatsApp support number is listed for AuSlots Casino.
No Viber support contact is provided.
No WeChat support contact is specified.
No official Facebook page is published.
No official Instagram account is listed.
No official Twitter/X account is listed.
No LinkedIn company page is available.
No official YouTube channel is provided.
No Telegram channel is published for updates.
There is no official Discord server for AuSlots Casino.
Video call support is generally not offered by online casinos due to privacy and security concerns.
Most online casinos utilize a helpdesk system via live chat or support email, creating tickets for user inquiries.
If a mobile app exists, in-app chat typically offers the same support functions as the web version.
Push notifications may be supported via mobile apps or browser, primarily for promotions or account alerts.
SMS support is not typically offered; communication is via onsite chat and email.
Callback requests are generally not available; direct chat or email is standard.
No official player forums or community platforms are published for AuSlots Casino.
If a casino-specific mobile app exists, it would include chat support, but no separate app for support is published.
Zoom or Teams consultations are not standard for online casino customer service.
Customer support is commonly available 24/7, including weekends and public holidays.
Support is available 24/7 through live chat and email.
English is the primary language for customer service; other languages are not specified.
Service is available in all regions where online gambling with Auslots Casino is permitted. Restrictions may apply in some countries due to regulations.
Most questions can be answered without registration, but account-specific help requires logging in.
Many casinos enable document uploads through live chat or by email for verification purposes.
https://www.auslots.com/content/privacy-policy
https://www.auslots.com/terms-and-conditions
Use the “Forgot Password?” link on the login page, enter registered email, and follow instructions to reset your password.
Contact customer support via email or live chat to resolve block issues, providing ID and any requested documents for review.
Accounts can be blocked due to multiple failed login attempts, suspicious activity, self-exclusion, or KYC/AML compliance.
Update profile details in the account settings section or contact support if changes require verification.
Immediately change your password, enable 2FA (if available), and contact support with all relevant details.
Go to account security settings and follow instructions for enabling 2FA; customer support can assist if unclear.
Ensure your phone number is correct, your network allows SMS, and your device has reception; contact support if issue persists.
Request account closure through live chat or email support; some casinos also provide this option in account settings.
Use the password reset tool, check for account blocks or contact support for further investigation.
Many casinos provide login history in settings; if not, request a record from customer support.
Identity verification is required by law for KYC (Know Your Customer), anti-fraud, and responsible gaming compliance.
Usually a government-issued ID, recent utility bill or bank statement, and proof of payment method.
Verification typically takes 24-72 hours; delays may occur during busy periods or if documents are unclear.
Correct any errors, provide higher-quality scans, and supply requested details; contact support for clarification.
Use the upload feature in your account area, or email documents to support.
Triggers include large withdrawals, suspicious activity, or incomplete previous verification attempts.
Most online casinos strictly prohibit multiple accounts per individual; duplicates may be closed and funds forfeited.
Notify customer support immediately with details for investigation; casinos have dedicated procedures for such reports.
Contact support via live chat or alternate contact, verify your identity, and request email change/update.
Update it in profile settings or contact support with proof of identity.
Limits may be due to incomplete verification, responsible gaming limits, or detected suspicious activity.
Most casinos offer deposit limit settings in the cashier or profile section; support can assist with setup.
Self-exclusion allows you to block access for a set period; activate via responsible gaming settings or by contacting support.
Contact support and request a temporary freeze, stating your reasons and desired time frame.
Report the issue immediately to support, providing transaction details, timestamps, and any evidence.
Ensure payment method is supported, funds are sufficient, and information is entered correctly; contact support if problem continues.
Withdrawals are usually processed within 1-3 business days, depending on payment method and verification status.
Transaction fees vary by method and are listed in the payments or terms section; support can provide specifics.
Common reasons include incomplete verification, unmet wagering requirements, or payment method issues.
Major credit/debit cards, popular e-wallets, bank transfers, and sometimes cryptocurrencies.
Minimum deposits are typically $10-$20, and maximums vary by method and regulatory limits.
Exact minimum for AuSlots Casino is not listed, but usually starts at $10.
No specific maximum is publicly listed; usually subject to payment method and account verification status.
If withdrawal is pending, you can usually cancel in the cashier section or contact support for immediate cancellation.
Delays may result from verification requirements, payment provider delays, or high demand.
Most casinos require withdrawals to the payment method used for deposit; exceptions may apply for expired cards.
Provide transaction details and evidence to support; investigation and resolution times vary.
Use the transaction history section or contact support for an update.
Possible reasons include incomplete verification, security concerns, or regulatory restrictions.
Typically, a valid ID, proof of address, and source of funds documentation.
Withdrawal limits vary by account level, payment method, and terms; customer support can clarify your personal limit.
Refunds are processed back to the original payment method when applicable, in accordance with site terms and compliance obligations.
Double-check payment details and method; if still failing, contact support with error codes or screenshots.
Sometimes possible if the original payment method is unavailable; contact support to request a change.
Casino regulations require proof of funds for large transactions to prevent money laundering and comply with laws.
Request a detailed transaction report from customer support or download from your account area if available.
Contact customer support, provide payment reference and relevant proof, and allow time for investigation.
Typically USD, EUR, AUD, and possibly other major currencies; check cashier or support for current list.
Most online casinos do currency conversions automatically at prevailing exchange rates for deposits in unsupported currencies.
Choose available crypto in cashier, follow instructions for sending funds, and wait for network confirmation.
Retry transaction, check details, and contact support with screenshots or error messages.
Contact support as soon as possible; returns are assessed case by case depending on payment type.
Common issues are browser compatibility, outdated software, or slow connectivity; clearing cache or switching browser helps.
Reopen the game; if winnings or progress are affected, contact support with game ID and details.
Most platforms offer a “Report Problem” button or report via live chat or email.
Provide game details and session info; support will review logs and restore any interrupted or lost winnings.
Check device and browser sound settings, reload the game, or update browser; contact support if unresolved.
Clear cache, close background apps, check connection, and update browser or app.
Game malfunctions or connectivity issues can cause this; report the incident with relevant details to support.
Use in-game history features or contact support if the feature is unavailable.
Refresh your browser/app, check connection, and contact support if the issue persists.
Unavailability may stem from regional restrictions, software provider limits, or account standing.
Open browser settings, find “clear browsing data/history,” and select “cache” or “temporary files.”
Try a different device or browser, update your app, or check device compatibility; contact support if necessary.
Confirm you met qualifying criteria, check the promotions section, and contact support if the bonus is missing.
Visit the promotions or account bonus section, or contact support for full wagering details.
Review bonus terms and eligibility; if requirements are met, reach out to support for investigation.
Opt in via promotions page or your account; follow instructions and use bonus/promo codes as directed.
Verify the code's validity and spelling; check terms and expiration, and contact support if not working.
May be unavailable in your region or temporarily offline for technical or licensing reasons.
Ensure a stable internet connection, update device/browser, close background apps, and refresh stream.
Use “Report a Problem,” or contact support with full details and screenshots if possible.
Check your connection or try another device; clear cache, disable VPN/ad blockers, and contact support if still down.
Use recommended browsers (Chrome, Firefox, Edge); update to latest version, and disable incompatible extensions.
Follow browser prompts to update plugins, or switch to HTML5-compatible games if plugins are no longer supported.
Clear cache, close open tabs, check connection, or try during off-peak hours; contact support for further help.
Technical support is available 24/7 via live chat and support email for all gameplay and technical questions.
