Customers can reach Avalon78 Casino support via live chat, email, and a contact form on the official website. Live chat is accessible from the bottom right of the website and typically connects you quickly to an agent. Email support is handled through a dedicated address, and a contact form is available for submitting more detailed queries.
Live chat, email, and contact form on the website; [email protected].
https://www.avalon78.com
Malta Gaming Authority, license number MGA/B2C/394/2017.
N1 Interactive Ltd, 206, Wisely House, Old Bakery Street, Valletta, VLT1451, Malta.
Yes, live chat operates 24/7 and usually connects users to an agent within seconds or minutes.
Yes, there is a contact form available on the support page.
[email protected] (VIP-specific address not listed; VIP queries directed to standard support.)
No dedicated public finance email; use [email protected] for financial inquiries.
No dedicated security email; use [email protected] for security issues.
No customer support hotline phone number is listed.
No dedicated VIP phone line is listed.
No separate complaint phone line is listed.
Technical support is available via live chat, email, and contact form for all game and account-related issues.
Financial inquiries handled via [email protected]; no direct contacts provided.
Security concerns and suspicious activity should be reported via [email protected].
No official Telegram support account is listed.
No official WhatsApp support number is listed.
No official Viber support account is listed.
No official WeChat support account is listed.
No official Facebook page is listed.
No official Instagram account is listed.
No official Twitter/X account is listed.
No official LinkedIn page is listed.
No official YouTube channel is listed.
Not listed.
No official Discord server is listed.
Video call support with consultants is not offered.
Most online casinos have internal ticketing for submitted forms or email queries, providing case/reference numbers for follow-up.
Avalon78 does not offer a dedicated mobile app; customer support is accessible through mobile browser.
Casino websites commonly offer push notifications for account activity, bonuses, or promotions if enabled in browser/device settings.
SMS support is generally not provided; communication is via live chat, email, or web forms.
Callback requests are not specified as available.
Avalon78 does not host official forums or community platforms; players may share experiences on independent review sites.
There is no dedicated mobile app for contacting support; use the mobile-optimized website.
Zoom or Teams consultation is not offered by most online casinos, including Avalon78.
Yes, Avalon78 support is available 24/7, including weekends and holidays.
Support services are available 24 hours a day, seven days a week.
Support is available in English, German, Polish; some sources also mention Finnish, Norwegian, Swedish, French, Spanish, Portuguese, Italian.
Avalon78 serves players in Canada, Europe, New Zealand, and other regions, subject to local gambling laws.
You can access support via live chat or the contact form regardless of account registration status.
Users may be able to upload documents through chat or via email, following support team instructions.
https://www.avalon78.com/privacy_policy
https://www.avalon78.com/terms_conditions
Use the 'Forgot password?' option on the login page to request a reset link by email and follow instructions.
Contact support via live chat or email; the team will review the case and request verification if required.
Accounts may be blocked due to suspected fraudulent activity, verification failure, or breach of terms and conditions.
Log into your account, access account/settings/profile sections, and update details; some changes may require support approval.
Immediately contact support, change passwords if possible, and provide details so the team can secure your account.
If available, enable two-factor authentication in your account settings; follow casino guidance for setup.
Check your phone's network connection and settings; confirm your number is correct and contact support if problems persist.
Contact customer support by email or live chat with your deletion request; process requires identity verification and confirmation.
Check credentials, reset your password if necessary, clear cache/cookies, and contact support if access problems continue.
Many casinos provide login history in account settings; otherwise, request details from support.
Online casinos conduct verification (KYC) to comply with anti-fraud and money laundering regulations and ensure player identity.
Commonly required documents include government-issued photo ID, proof of address, and payment method verification.
Verification processing typically takes 24-48 hours, but may take longer depending on volume and document legibility.
Review the rejection reason, correct errors, ensure documents are valid/clear, and resubmit or contact support for assistance.
Upload documents via the casino's secure upload portal, email, or as directed by support.
Additional verification is triggered by large transactions, inconsistent account data, or suspicious activity.
Most licensed online casinos prohibit multiple accounts per person; violation can lead to account closure.
Notify support immediately via live chat or email, describing the suspicious activity in detail.
Update your email address via account settings if possible, or contact support and provide verification to restore access.
Update your phone number within account profile settings, or contact support for assistance.
Account functions may be limited pending verification, responsible gambling limits, or compliance checks.
Set deposit limits under responsible gambling/settings, or request service from support.
Self-exclusion blocks account access for a set period; activate through responsible gambling menu or request via support.
Contact support and request a temporary freeze; specify the period and reason for the freeze.
Contact support immediately, provide full details, and follow instructions for investigation and resolution.
Ensure correct payment info, adequate funds, and method compatibility; if unresolved, contact support.
Withdrawals are processed within 12-24 hours for e-wallets; bank cards/transfers take up to 5 working days.
Avalon78 typically does not charge deposit or withdrawal fees; some fees may apply depending on payment provider.
Withdrawals may be declined for verification issues, unmet wagering requirements, or insufficient funds.
Visa, Mastercard, Maestro, Neteller, Skrill, Paysafecard, Bank Transfer, Trustly, Payz, Interac, Neosurf, and more.
Minimum deposit is usually €20; maximum depends on payment method, typically up to €4,000 per transaction.
€4,000 per transaction
Cancel withdrawal in transaction history/withdrawal section while status is pending, or contact support.
Delays occur due to verification, banking hours, high volume, or incorrect details.
Withdrawals are usually sent to the original deposit method; contact support to request a change, subject to security checks.
Provide proof of transaction/payment to support; they will investigate with the payment provider.
Check in your account transaction history or contact support for updated status.
Financial operations can be blocked for security reasons, account limits, or verification issues.
Government ID, proof of address, and payment method ownership are normally required for large withdrawals.
Withdrawal limits are set at €4,000 per week; larger sums are paid in installments.
Refunds are handled through support; valid cases are credited back to the original payment method post-verification.
Contact support with payment details; errors are investigated and resolved as per the provider's process.
Change is permitted under certain circumstances, following support instructions and verification.
Proof of source of funds is required by regulations for large transactions to prevent money laundering.
Request a transaction statement via support or download from account history if available.
Contact support, provide transaction reference, and await investigation and resolution.
EUR, CAD, NZD, NOK, PLN; accepted currencies may vary by region.
Yes, Avalon78 supports currency conversion at prevailing exchange rates as set by payment providers.
Avalon78 generally does not support cryptocurrency payments; check with support for updated policy.
Report errors to support with screenshots and transaction details for troubleshooting.
Contact support to initiate an erroneous deposit return; processing depends on payment provider policy.
Game loading issues may be due to browser/app errors or slow internet; refresh, clear cache, or contact support.
Reopen the game or browser; report to support with time and details if loss/winnings affected.
Use live chat, email, or contact form to report game errors specifying game, time, and issue.
Contact support and provide session details; most casinos review logs and credit lost winnings where justified.
Check device/browser sound settings, reload the game, or contact support for troubleshooting.
Close other applications, clear browser cache, check internet connection; if unresolved, contact support.
Confirm connection stability and game rules; if the issue persists, report to support for review.
Check in-game history, account dashboard, or request results from support.
Refresh the page or restart device; if problem continues, contact support.
Game restrictions may be due to region, licensing, or technical issues.
Clear browser cache via settings; mobile users should do the same in device/browser options.
Ensure device/browser compatibility; restart and update software or contact support for assistance.
Check bonus terms; refresh account or game, and contact support if the issue persists.
Access wagering requirements in the promotions section or contact support for specific bonus details.
Confirm participation in qualifying activity; contact support if points are missing after waiting period.
Go to promotions/tournaments page, read rules, opt in, and follow instructions; contact support for questions.
Confirm promo code eligibility and expiry; if issue continues, reach out to support.
Live Casino access may be restricted by region, account status, or technical problems.
Check internet speed and browser/device compatibility; contact support if video issues persist.
Report glitches via live chat, email, or contact form; describe the issue and affected games/platform.
Check internet connection, try different browsers or devices; clear cache, and contact support if unresolved.
Use updated browsers (Chrome, Firefox, Safari); if issues continue, notify support.
Most modern casino games do not require Flash Player; update necessary plugins via browser/app stores.
Clear cache, check connection, disable VPN; if still slow, notify support for optimization tips.
Reach technical support through live chat, email, or contact form, detailing the issue and the affected game.
