Avantgarde Casino can be contacted via live chat, email, and phone. Live chat offers instant assistance, while email and phone allow for more detailed inquiries. Support is available 24/7 and can be accessed from the Support menu on their website.
Live chat, email, and phone support are available 24/7 for all players at Avantgarde Casino.
https://avantgardecasino.com
Avantgarde Casino was established in 2021.
Avantgarde Casino operates under a license from the Government of Curaçao.
Industry-standard: Online casinos with Curaçao licenses generally base their corporate headquarters in Curaçao or other offshore jurisdictions.
Curaçao
Live chat is available on the website 24/7, with typically immediate response times for customer inquiries.
Industry-standard: Most online casinos provide a contact form in the support section; if not present, customers can use live chat or email.
Industry-standard: VIP support is typically provided through a dedicated VIP team, accessed through account manager or escalated via general support email.
Industry-standard: Complaints and disputes are usually submitted via general support email or through a specific online form, with escalation handled by a manager.
Industry-standard: Security-related issues are addressed via the general support email; critical security concerns may be escalated internally.
France: (+33) (0)1 789 00368
Spain: (+34) 91 290 1420
International: (+1) 718 732 0154
Industry-standard: Dedicated VIP phone lines are typically available for high-tier members, details shared directly to qualified customers.
Industry-standard: Complaints are generally resolved through standard support channels; some casinos offer a separate number or extension for disputes.
Avantgarde Casino offers technical support via live chat, email, and phone 24/7 for issues ranging from game errors to site functionality.
Industry-standard: The finance department can be contacted using the main support channels; requests are routed based on inquiry type.
Industry-standard: Security service is accessed through regular support channels, with urgent issues prioritized.
Industry-standard: Some casinos offer Telegram support; contact details are usually available in the support section if offered.
Industry-standard: WhatsApp support is increasingly common; specific account numbers are displayed on the website if available.
Industry-standard: Viber support may be provided by some casinos; account details are typically shown on official support pages.
Industry-standard: Casinos targeting Asian markets may offer WeChat support; details are listed for registered users.
Industry-standard: Casinos maintain an official Facebook page for promotions, information, and customer inquiries; search “Avantgarde Casino” on Facebook for current status.
Industry-standard: Casinos use Instagram for updates and promotions; official account listed on website if available.
Industry-standard: Twitter/X account is commonly used for announcements; casino’s official handle is provided on their support/contact page.
Industry-standard: Casino companies sometimes have LinkedIn pages for news and corporate information; details provided on corporate website.
Industry-standard: YouTube channels display casino videos, tutorials, and promotions; link provided on official site.
Industry-standard: Official Telegram channels are used for promo updates; check the website for details.
Industry-standard: Some casinos offer Discord support channels for community chats; server info usually published on forums or community pages.
Industry-standard: Video call support is rare; most support is via chat, email, or phone.
Industry-standard: Many casinos use ticket systems for email and web form inquiries, tracking each support request for resolution.
Avantgarde Casino does not have a dedicated mobile app, but the website is fully mobile-friendly and includes live chat support.
Industry-standard: Push notifications are available on some casino platforms; users opt-in via the website or mobile browser settings.
Industry-standard: SMS support is rare; updates are generally via email or push notification.
Industry-standard: Some casinos offer callback requests via support form or live chat, with a response within 24 hours.
Industry-standard: Casinos may host official forums or refer players to social media groups for community interaction.
Avantgarde Casino does not offer a separate mobile app; customer support is fully accessible via mobile website.
Industry-standard: Video conferencing support is very uncommon for online casinos.
Yes, support is available 24/7, including weekends and holidays.
Avantgarde Casino provides round-the-clock, 24/7 support.
English, French, Italian, German, and Spanish are supported by customer service.
Avantgarde Casino serves players globally, except for restricted countries; major service regions include USA, New Zealand, France, and Europe.
Industry-standard: Most casinos allow live chat and general inquiries without an account, but account-specific requests require login.
Industry-standard: Most casinos allow secure document upload via live chat or a protected web form for verification.
https://avantgardecasino.com/info/privacy
https://avantgardecasino.com/info/terms
Use the “Forgot Password” feature at login; you’ll receive a reset link via email after verifying your identity.
Contact support via live chat or email; provide requested information to confirm your identity and resolve the block.
Common reasons include security concerns, verification issues, multiple accounts, or policy violations; contact support for details.
Access your account settings to update profile details; some changes may require contacting support for verification.
Change your password immediately, enable two-factor authentication if available, and contact support to secure your account.
Industry-standard: Enable two-factor authentication via account settings, following on-screen prompts to link your device or app.
Errors can be due to phone number input, network issues, or spam filters; verify settings and contact support for assistance.
Request account deletion via support; you may need to provide identification for confirmation before processing.
Try password reset; clear browser cache; check internet connection; contact support if access is still denied.
Industry-standard: Login history may be viewed in account security settings; otherwise, request history from support.
Document verification ensures legal compliance, prevents fraud, and confirms customer identity under KYC regulations.
Typically required documents include passport/ID, proof of address, and payment method evidence, uploaded securely for review.
Verification usually takes 24-72 hours; delays may occur during high demand or incomplete submissions.
Review rejection reason, provide corrected or additional documents, and contact support for guidance.
Use secure upload via live chat or web form in the account section; confirm successful upload with support.
Unusual account activity, large withdrawals, or changes in payment method may trigger requests for extra documents.
Industry-standard: Most casinos prohibit multiple accounts per person; holding more than one may result in account closure or penalties.
Contact support via chat/email; include detailed info, supporting evidence, and request investigation for prompt handling.
Update your account with a new email via support verification, or recover access with your email provider first.
Update phone number in account settings or contact support to confirm and process the change.
Limitations are imposed for verification gaps, policy breaches, or responsible gambling controls; resolve by following support directions.
Set limits in account or responsible gaming section, or request assistance via support for custom restrictions.
Self-exclusion blocks account access for a set period; request via support or enable in responsible gaming controls.
Industry-standard: Contact support to request a temporary freeze, specifying desired duration and reason.
Report suspected fraud to support immediately; provide full details for investigation and account protection.
Check payment details, internet connection, and available funds; if unresolved, contact support for troubleshooting.
Withdrawals are processed within 15–18 business days after approval, depending on chosen method and verification.
Industry-standard: Fees may apply for deposits/withdrawals depending on payment method; details are in terms or banking page.
Common reasons include incomplete verification, bonus wagering not met, or payment method mismatch.
Deposit methods include credit/debit cards (Visa, MasterCard), bank transfers, Bitcoin, Cashlib, and e-wallets.
Minimum deposit is AUD25 or equivalent; maximum varies by payment provider and account status.
AUD25 or equivalent in other currencies.
Industry-standard: Maximum deposits vary by method and user profile; check cashier or banking section for limits.
Industry-standard: Cancel pending withdrawals in the cashier dashboard or request reversal via customer support if available.
Delays may be due to verification requirements, bank processing times, or high transaction volumes.
Industry-standard: For security, withdrawals are usually sent to original deposit card; request alternate method via support and complete verification.
Provide transaction ID and bank/payment statement to support; they’ll investigate and resolve the issue.
View transaction status in account transaction history; contact support for updates if needed.
Operations may be blocked due to incomplete verification, suspected fraud, or technical issues; resolve by contacting support.
For large withdrawals, submit enhanced ID, proof of funds, and address verification as requested by compliance team.
Yes, there are withdrawal limits based on deposit, payment method, and player status; details in banking or terms section.
Industry-standard: Refunds are issued upon review of failed transactions or mistaken payments; submit request to support for processing.
Retry the transaction; verify payment information; contact support for guidance and resolution of payment issues.
Industry-standard: You may request a change for withdrawal method via support if initial method is unavailable, subject to security checks.
Source of funds verification is required to comply with anti-money laundering regulations and ensure secure transactions.
Request a statement from support or download directly from your account’s transaction history section.
Contact support with transaction details; they will trace and resolve stuck payments with the payment provider.
Accepted currencies include AUD, USD, EUR, GBP, and ZAR.
Industry-standard: Casino platforms typically offer automatic conversion at daily rates; specific info available in banking section.
Deposit or withdraw via Bitcoin; follow on-site instructions for wallet transfer, confirmation, and limits.
Retry transaction, clear browser cache, and contact support with error screenshot and payment details for resolution.
Industry-standard: Contact support promptly with transaction details; erroneous deposits may be reversed after verification.
Clear cache, check internet, update browser/plugins; contact support if game loading fails after troubleshooting.
Try reloading the game; if issues persist, contact support for assistance and possible compensation.
Use live chat or support email to report game errors, including screenshots and a description of the issue.
Contact support with game details; winnings are typically credited after review and resolution of technical glitches.
Check sound settings, browser/device volume, reload game; contact support for technical help if unresolved.
Lower graphics settings, close extra tabs/apps, clear cache; persistent lag should be reported to support.
Confirm proper game load and active internet; if betting issue continues, contact support to check for technical faults.
Review game round history in your account or game interface; for disputes, contact support with session details.
Restart browser/device, clear cache, and contact support if game remains unresponsive.
Games may be restricted by region, licensing, or account status; contact support for clarification.
Industry-standard: Clear browser cache via settings to improve loading and performance; find detailed instructions online.
Industry-standard: Switch browser, update OS, clear cache; report persistent issues to support.
Contact support with promotion details; they will verify eligibility and credit manual bonus if valid.
Bonus wagering requirements are shown in the cashier, bonus section, or terms; support can clarify if needed.
Ensure participation in eligible games; point delays may be technical; support will review and credit missing points.
Enter via cashier or promo section; follow onsite instructions and confirm details with support if needed.
Verify code, terms, and account eligibility; contact support for troubleshooting and manual credit.
Check regional restrictions, account status, and internet connection; contact support if Live Casino remains inaccessible.
Restart router/device, close unused apps; contact support for video quality or streaming issues.
Provide detailed info via chat/email, including error messages/screenshots for prompt technical support review.
Clear cache, test internet, try a different browser/device; contact support if outage persists.
Use latest browser versions (Chrome, Firefox, Safari); contact support for compatibility guidance if you encounter issues.
Industry-standard: Visit software provider’s official site for updates; many modern casino games run without plugins.
Check internet speed, clear browser cache, close other apps; report persistent slowness to support for investigation.
Use live chat, email, or phone to contact support for game-related assistance. Include details for faster resolution.
