How to contact the casino support service?
Live chat and email support are available 24/7 directly on the website; use the chat widget or email to reach an agent.
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What contact methods are available for customers?
Live chat, email, contact form; phone and social messaging may vary by region and availability.
Casino website
https://avocasino.com/en
Casino launch date
2023
Gaming license
Licensed by the Anjouan Gaming Authority (ALSI-152406050-FI4) and some sources also mention Curaçao.
Casino headquarters location
Operated by Fintech Szofver N.V., headquartered in Hungary, Europe.
License jurisdiction
Anjouan (Comoros Islands) Gaming Authority, sometimes cited with Curacao license.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7; typical wait time is under one minute, though peak periods may vary.
Is there a contact form on the website?
Yes, the contact form is accessible via the headset/chat widget on the website.
Technical support email
VIP support email
Most industry casinos offer a dedicated VIP support email, often provided upon VIP status approval.
Complaints email
For complaints, use [email protected] or a designated complaints channel provided in the terms of service.
Finance department email
Specific finance department emails are generally available upon request; use [email protected] for initial financial inquiries.
Security service email
Security concerns are typically addressed via general support at [email protected], with escalation as needed.
Support hotline phone number
Casinos of this size often do not publish direct phone numbers and encourage chat/email for support; check the website for any region-specific hotlines.
VIP line for premium customers
Dedicated VIP phone lines may be provided directly to high-tier customers once VIP status is awarded.
Separate complaint line
Official complaint lines are generally handled via email; some casinos may offer a phone line after escalation.
Technical support
Technical support is available through live chat and email, usually 24/7; specialized technical teams assist with game or transaction issues.
Financial department
Financial queries are directed to support via email; some casinos staff specialist agents for complex cases.
Security service
Security teams handle account security and fraud via the support email, with escalation for severe issues.
Telegram support account
Most online casinos do not maintain official Telegram support; customer service may answer general queries only.
WhatsApp support account
Availability of WhatsApp support varies; most casinos rely on chat/email. Direct WhatsApp support is not widely confirmed.
Viber support account
Viber support is rarely offered by licensed online casinos; use live chat or email instead.
WeChat support account
Most casinos do not offer direct WeChat communication for support.
Facebook page
Many casinos manage official Facebook pages for promotions, not for customer support.
Instagram page
Instagram accounts are generally used for marketing, not support.
Twitter/X page
Twitter/X accounts may be available for announcements; support is not typically provided there.
LinkedIn page
LinkedIn is used for company profiles and recruiting, not customer service.
YouTube channel
Casinos host YouTube channels for promotional content, not customer support.
Telegram channel
Official Telegram channels, if available, are used for community news, not direct support.
Discord server
Some casinos have official Discord servers for community events; support is rarely managed there.
Are there video calls with consultants?
Video call support is not a standard industry offering; chat and email remain primary methods.
Is there a ticket system (helpdesk)?
Most casinos run helpdesk ticketing via chat and email with tracking for complex cases.
Is there a mobile app with support chat?
Casino support chat functions are fully accessible via mobile browser; some casinos offer app-based chat.
Are push notifications supported?
Push notifications for bonuses and account updates are supported via desktop and mobile platforms.
Is SMS support available?
SMS support is rare; most notifications are for account/security, not direct support.
Can I request a callback?
Some casinos offer callback services for account or payment queries, subject to verification.
Are there forums or communities related to this casino?
Industry-standard is to encourage player communities off-site; official casino forums are rare.
Is there a mobile app for contacting support?
Most casinos direct users to mobile web browsers for support; dedicated apps are unusual.
Are Zoom/Teams consultations possible?
Major casinos do not offer Zoom/Teams support—use live chat or email for assistance.
Is support available on weekends and holidays?
24/7 support is standard, including weekends and holidays.
What are the support service operating hours?
Support is available 24/7 across all channels, including live chat and email.
Supported languages
English, German, Spanish, French, Mandarin, Portuguese, Polish, Hungarian, Czech, Italian, Kazakh, Greek.
Service regions
Supported globally except in restricted countries; notable exclusions include US, UK, Spain, France, Netherlands, and some others.
Can I contact support without registration?
Most casinos allow pre-registration inquiries via chat/email, but certain account services require login.
Can I send documents through chat?
Live chat or secure upload portals enable document transfer for verification or support.
Privacy policy link
https://avocasino.com/en/privacy-policy
Terms of service link
https://avocasino.com/en/terms-conditions
What to do if I forgot my account password?
Use the “Forgot Password” link on the login page, follow instructions, and check your email for reset steps.
How to restore access to a blocked account?
Contact support via live chat or email; provide identity verification documents for review and restoration.
Why is my account blocked?
Account blocks result from failure in verification, suspicious activity, duplicate accounts, or breaching terms and conditions.
How to change profile information?
Log in, visit account/profile settings, submit updated information; some changes may require verification.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, enable two-factor authentication, and review account activity.
How to set up two-factor authentication?
Enable via account/security settings; follow the provided steps to link your mobile authenticator or SMS.
Why am I not receiving SMS confirmation codes?
Confirm your mobile number is correct, check for SMS blocking settings, and contact support if codes still do not arrive.
How to delete my casino account?
Send a deletion request via support chat or email. The account will be permanently closed after processing.
What to do if I can't log into my account?
Check credentials, reset your password, clear browser cache, or contact support for assistance.
How to check account login history?
Log in and review recent account activity in the profile or security section; request details from support if unavailable.
Why is document verification required?
Verification ensures compliance with KYC, anti-fraud, and responsible gambling regulations.
What documents are needed for verification?
Proof of identity (passport, ID card), address verification (utility bill), and payment method documentation.
How long does document verification take?
Verification usually takes 1–3 business days depending on current support volumes.
What to do if documents are rejected?
Review rejection reasons, correct errors, and upload new documents or contact support for guidance.
How to upload documents for verification?
Use secure upload tools via account/profile; documents can also be sent by email per instructions.
Why does my account require additional verification?
Triggered by large withdrawals, suspicious activity, or sensitive changes in account details.
Can I have multiple accounts?
Multiple accounts are prohibited; breaches may result in banning or funds forfeiture.
How to report suspicious activity?
Contact support via chat or email, describe suspicious actions clearly, and provide any relevant evidence.
What to do if I lose access to my email?
Update your email via account settings or contact support with identity verification for manual update.
How to change phone number in my account?
Visit account settings, submit the new phone number, and complete verification as instructed.
Why are my account functions limited?
Limits may be set during verification, investigation, voluntary self-exclusion, or responsible gambling controls.
How to set deposit limits?
Use responsible gambling tools under account settings; specify amounts and periods as permitted by the casino.
What is self-exclusion and how to activate it?
Self-exclusion temporarily or permanently blocks gambling activities upon request via support or account tools.
How to temporarily freeze my account?
Initiate a cool-off/time-out period via account settings or through customer support.
What to do if I suspect fraud?
Contact support immediately, describe the issue, and cooperate with the investigation; suspend activity until resolved.
Why is my deposit not going through?
Check payment details, ensure sufficient funds, verify payment method eligibility, or contact support for resolution.
How long does withdrawal processing take?
Withdrawals are usually processed within two business days; delays may occur due to verification or bank schedules.
What fees are charged for transactions?
Most transactions have no significant fees; refer to the payments page or terms for exact charges for your method.
Why was my withdrawal request declined?
Common reasons include unmet wagering requirements, pending verification, or payment method incompatibility.
What deposit methods are available?
Visa, MasterCard, Revolut, Apple Pay, Skrill, Neteller, Neosurf, Interac, Paysafecard, MiFinity, Bitcoin, Ethereum, Tether, Dogecoin, BNB Chain, Litecoin, USD Coin.
What are the minimum and maximum deposit amounts?
Minimum deposit is $20 or €20; maximum amounts vary by method and VIP status, often up to several thousand per transaction.
Maximum deposit amount
Maximum deposit per transaction is often $5,000; exact limits depend on payment method and account status.
How to cancel a withdrawal request?
Log in, visit the cashier section, select the pending withdrawal, and cancel if the request is still being processed.
Why is my withdrawal taking so long to process?
Delays result from verification checks, payment processor issues, or incomplete account information.
Can I withdraw to a different card?
Withdrawals may only be processed to cards used for deposit; contact support to change withdrawal methods, subject to rules.
What to do if money was debited but not credited?
Check your transaction status, contact support with proof, and allow time for payment system resolution.
How to check the status of a financial transaction?
Review your account’s cashier/transaction section or consult support with transaction details.
Why are financial operations blocked?
Financial restrictions may result from verification failures, suspected fraud, exceeded limits, or security concerns.
What documents are needed for large withdrawals?
Proof of identity, address verification, and payment method ownership; additional proof of funds may be requested.
Are there withdrawal limits?
Standard limits are €1,500/day, €30,000/month; jackpot wins may have alternative arrangements.
How do refunds work?
Refunds are handled by support; eligibility depends on payment method and transaction status, subject to casino policies.
What to do with failed payments?
Confirm transaction status, check your payment method, and consult support for troubleshooting.
Can I change the withdrawal method?
Contact support to request a withdrawal method change; possible only if initial deposit was made using the new method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and financial security laws.
How to get a financial transaction statement?
Request a statement via the account profile or by contacting support; documentation will show deposits, withdrawals, and wagering.
What to do if a payment is stuck?
Wait for system updates, check for pending status, and notify support to investigate with payment providers.
What currencies does the casino accept?
EUR, NZD, CAD, USD, CZK, INR, KZT, NOK, PLN, BRL, AUD, cryptocurrencies, and more.
Is there currency conversion?
Currency conversion is provided; exchange rates depend on payment processor or casino policies.
How do cryptocurrency payments work?
Select crypto method in cashier, send payment to provided wallet address, await confirmation; withdrawals work similarly.
What to do with payment system errors?
Record the error, verify payment details, and contact support to resolve technical payment issues.
Can I return an erroneous deposit?
Contact support immediately with evidence; successful reversals depend on payment provider policies.
Why won't the game load?
Clear browser cache, check connection, update browser/device, and contact support if issues persist.
What to do when there's a game crash?
Restart the game, check internet connection, and ask support to verify round status and restore any lost bets/winnings.
How to report a game error?
Use chat or email to send a report, describe the error in detail, and include screenshots where possible.
Why did my winnings disappear after a crash?
All completed rounds are recorded; contact support to audit and return lost winnings.
Game sound not working - what to do?
Check device/audio settings, restart game, and refresh your browser or app; seek support for unresolved issues.
Game lagging or freezing - how to fix?
Close background apps, check network, clear cache, update device; contact support for persistent problems.
Why isn't my bet being counted?
Confirm your game round; check logs; contact support for verification or technical errors.
How to check game round results?
Game histories are accessible via your account; for discrepancies, contact support for an official record.
What to do if the game is not responding?
Refresh the browser, restart the app, or use another device; escalate to support as needed.
Why are some games unavailable?
Unavailable games may be due to region restrictions, account status, or temporary technical issues.
How to clear cache for better game performance?
Use browser settings to clear cache/cookies; instructions vary by device.
Problems with game display on mobile device?
Ensure your device and browser are updated, clear cache, switch orientation, and seek support for unresolved errors.
What to do if bonus didn't activate?
Review eligibility, check terms, contact support with bonus details for activation assistance.
How to check bonus wagering requirements?
Visit your account promotions or bonus section; contact support for full details.
Why aren't bonus points being credited?
Confirm qualification requirements; bonus points post after conditions are met, else contact support.
How to participate in tournaments and promotions?
Visit the promotions page, follow entry instructions, and opt in/account as required.
What to do if promo code doesn't work?
Verify code validity, entry method, and time constraints; contact support for resolution.
Why is Live Casino unavailable?
Geographic restrictions, account status, or maintenance may affect live casino access; check announcements or ask support.
Problems with video streaming in live games?
Check bandwidth, browser/app versions, device compatibility, or consult support for advanced troubleshooting.
How to report a technical glitch?
Use live chat, email, or contact form, providing a detailed description, screenshots, and relevant details.
What to do if the website won't load?
Verify internet connection, try another browser/device, clear cache; contact support if the issue persists.
Browser compatibility issues?
Check browser updates, preferred compatibility is with Chrome, Safari, Firefox, or Edge; disable browser plugins if problematic.
How to update Flash Player or other plugins?
If plugins are required, follow browser prompts to update/install; most modern games do not require Flash.
What to do with slow website loading?
Clear cache, close other tabs, check network speed; for ongoing delays, contact support for assistance.
How to get technical support for games?
Use live chat or email specifying the game and issue; technical staff will assist with troubleshooting.