How to contact the casino support service?
Awesome Spins Casino customers can contact support primarily via live chat, a web contact form, or by email. There is also an option to text a UK mobile number. Direct telephone support is not available.
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What contact methods are available for customers?
Live chat, email, contact form on site, text to UK mobile number, no phone support.
Casino website
https://awesomespins.co.uk
Casino launch date
Awesome Spins was relaunched in the UK in 2022 by Grace Media (Gibraltar) Limited.
Gaming license
Licensed by the UK Gambling Commission (reference 57869), issued to Grace Media (Gibraltar) Limited.
Casino headquarters location
Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA.
License jurisdiction
United Kingdom.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available 24/7 with typical response times under a few minutes for most queries.
Is there a contact form on the website?
Yes, a contact form is available within the casino’s support/help section.
Technical support email
VIP support email
Most licensed online casinos usually provide VIP support through a dedicated email or manager after eligibility is confirmed via account status or invitation.
Complaints email
Licensed casinos typically offer a separate complaints email listed in the support or responsible gaming sections, often routed to compliance officers for prompt handling.
Finance department email
Most online casinos route financial queries through their general support email, with internal processes directing messages to finance specialists as needed.
Security service email
Security-related issues are commonly handled through the general support or security@domain email, investigated by specialist staff in compliance or fraud mitigation.
Support hotline phone number
Direct support phone numbers are rarely provided for UK-licensed online casinos; support is more often via live chat, email, or contact forms.
VIP line for premium customers
Dedicated VIP phone lines are usually reserved for high-value players by invitation only, provided after qualifying for VIP status.
Separate complaint line
Licensed casinos generally do not maintain a distinct telephone line for complaints, instead managing complaints via email or web form in the responsible gaming section.
Technical support
Technical support is available via live chat and email; most casinos provide timely assistance for account, payments, and game issues.
Financial department
Financial issues are addressed via support email or contact form; escalation to the finance team is managed internally based on the query's nature.
Security service
Security issues and suspected fraud are handled through email or chat, with casino staff investigating and responding per regulatory guidelines.
Telegram support account
Most UK and Gibraltar-licensed casinos do not offer Telegram support accounts; communication is via standard channels.
WhatsApp support account
Casinos rarely offer WhatsApp support, preferring controlled channels like live chat or email to ensure security and compliance.
Viber support account
Viber communication is not commonly supported; regulated casinos focus on live chat and email.
WeChat support account
UK-regulated casinos generally do not have WeChat support, focusing on conventional contact channels for customer protection.
Facebook page
Awesome Spins does not have an official Facebook page.
Instagram page
No official Instagram account could be verified for Awesome Spins Casino.
Twitter/X page
No official Twitter/X account could be verified for Awesome Spins Casino.
LinkedIn page
Awesome Spins does not have an official LinkedIn company page.
YouTube channel
No official YouTube channel for Awesome Spins Casino has been identified.
Telegram channel
Casinos do not commonly provide a Telegram channel; updates are posted on official websites.
Discord server
As is standard in the industry, Awesome Spins does not operate a public Discord server.
Are there video calls with consultants?
Most casinos do not support consultations via video call due to privacy and regulatory limits.
Is there a ticket system (helpdesk)?
Most regulated casinos use a ticket or helpdesk system for tracking support requests submitted via email, chat, or forms.
Is there a mobile app with support chat?
If the casino app exists, chat support is usually integrated. Otherwise, support is accessed through the casino’s mobile site.
Are push notifications supported?
Casinos enable push notifications for account, promotions, and game alerts if the user opts in through browser or app settings.
Is SMS support available?
SMS support for queries is rarely available; SMS is mainly used for account alerts or verification.
Can I request a callback?
Callbacks are not routinely offered; support is handled through live chat and email unless specifically requested.
Are there forums or communities related to this casino?
Most casinos do not offer official forums or social communities due to privacy and moderation needs.
Is there a mobile app for contacting support?
A dedicated support app is uncommon; support is typically accessed via the main casino app or mobile website.
Are Zoom/Teams consultations possible?
Video support via Zoom or Teams is not standard practice in online casinos due to privacy and compliance constraints.
Is support available on weekends and holidays?
24/7 support is maintained year-round, including weekends and holidays for licensed online casinos.
What are the support service operating hours?
Support operates 24/7, accessible at any time via live chat, contact form, or email.
Supported languages
English is the primary support language, with select casinos offering additional languages based on customer base.
Service regions
Service is provided to residents of the United Kingdom and other approved jurisdictions per license restrictions.
Can I contact support without registration?
Most casinos allow support queries without account registration via website forms or general inquiry email.
Can I send documents through chat?
Document upload via live chat or secure portal is typically supported for verification and account review.
Privacy policy link
Available in casino site footer; most casinos offer a direct privacy policy page outlining data protection.
Terms of service link
Accessible in the casino website footer, detailing player terms, rights, and obligations.
What to do if I forgot my account password?
Use the “Forgot Password” link on the login page, enter your registered email, and follow the instructions sent to reset your password.
How to restore access to a blocked account?
Contact support via live chat or email; provide requested documents to resolve block, subject to review and compliance assessment.
Why is my account blocked?
Common reasons include suspicious activity, failed verification, self-exclusion requests, or responsible gambling controls.
How to change profile information?
Access your account settings/profile section after logging in or request changes by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support via live chat or email, update your password, and secure your device; provide details for investigation.
How to set up two-factor authentication?
Log in to account settings, select security preferences, and follow instructions to enable two-factor authentication if the option is provided.
Why am I not receiving SMS confirmation codes?
Ensure your phone number is correct, check network coverage, verify if carrier blocks casino SMS, and try resending the code.
How to delete my casino account?
Submit an account deletion or closure request via live chat or email; comply with identity verification if required.
What to do if I can't log into my account?
Verify email/username, reset password, clear browser cache, and contact support for further assistance.
How to check account login history?
Login history is typically found within account/profile section; contact support if details are not accessible.
Why is document verification required?
Document verification is mandated by regulators to confirm identity, age, and prevent fraud/money laundering.
What documents are needed for verification?
Most casinos require a government-issued photo ID, proof of address, and sometimes payment method documentation.
How long does document verification take?
Document review typically takes from a few hours to 3 working days, depending on volume and holidays.
What to do if documents are rejected?
Review requirements, correct errors, and resend clear valid documents; contact support for clarification if needed.
How to upload documents for verification?
Upload through secure portal in account profile or send via email/live chat as instructed by support.
Why does my account require additional verification?
Additional verification may be triggered by large withdrawals, suspicious activity, regulatory changes, or incomplete initial checks.
Can I have multiple accounts?
Most licensed casinos strictly prohibit multiple accounts per customer and may suspend duplicate accounts.
How to report suspicious activity?
Contact support or security team via live chat/email; provide details and evidence for investigation.
What to do if I lose access to my email?
Update your account email by contacting support and providing proof of identity for account recovery.
How to change phone number in my account?
Log in and edit your profile details or request change via support, verifying with documents if necessary.
Why are my account functions limited?
Limitations may apply due to pending verification, recent transactions, responsible gambling controls, or security reviews.
How to set deposit limits?
Set limits via account settings under responsible gaming, or contact support for assistance in applying limits.
What is self-exclusion and how to activate it?
Self-exclusion temporarily restricts account access; activate via responsible gaming tools or with support help.
How to temporarily freeze my account?
Contact support or use responsible gaming options to request a temporary account freeze or time-out.
What to do if I suspect fraud?
Immediately contact the casino’s support team with details; they will suspend the account and investigate.
Why is my deposit not going through?
Check balance, payment method validity, input details, and contact support if technical or bank errors persist.
How long does withdrawal processing take?
Withdrawals are reviewed in 24 to 48 hours, with funds arriving in 1 to 5 working days depending on method.
What fees are charged for transactions?
Most regulated casinos do not charge deposit or withdrawal fees but check payment processor terms for possible third-party costs.
Why was my withdrawal request declined?
Common reasons include failed verification, bonus wagering requirements not met, or attempting to withdraw before meeting minimum limits.
What deposit methods are available?
Typically includes debit/credit cards, PayPal, Trustly, bank transfer, and prepaid vouchers.
What are the minimum and maximum deposit amounts?
Minimum deposits often start at £10, with maximum limits varying by payment method and account status.
Maximum deposit amount
Maximum deposit varies by payment method, commonly ranging from £1,000 to £5,000 per transaction.
How to cancel a withdrawal request?
Withdrawals may be canceled if still pending by visiting cashier section or contacting support to reverse the transaction.
Why is my withdrawal taking so long to process?
Delays can result from verification requirements, banking hours, volume of requests, or holidays.
Can I withdraw to a different card?
Some casinos allow withdrawal to alternative cards if verified; typically, withdrawals must match deposit methods due to anti-fraud rules.
What to do if money was debited but not credited?
Confirm with payment provider, check transaction history, and contact support for manual tracing and resolution.
How to check the status of a financial transaction?
Review transaction status in account cashier or payments section, or contact support for updates.
Why are financial operations blocked?
Financial operations may be blocked for reasons including failed verification, regulatory limits, suspicious activity, or responsible gambling protections.
What documents are needed for large withdrawals?
Proof of identity, address, and sometimes source of funds documentation are required for substantial withdrawals.
Are there withdrawal limits?
Withdrawal limits apply per transaction, day, or month and vary by payment method, often outlined in terms and conditions.
How do refunds work?
Refunds are issued upon request for erroneous or duplicate transactions, credited back to the original payment method after review.
What to do with failed payments?
Wait for bank/payment processor confirmation, check accuracy, and contact support to resolve or retry the transaction.
Can I change the withdrawal method?
Most casinos allow switching withdrawal method pending verification and compliance checks; contact support for details.
Why is proof of funds source required?
Casinos must verify the origin of player funds for anti-money laundering compliance with regulations.
How to get a financial transaction statement?
Transaction statements can be downloaded from your profile/cashier, or requested via support.
What to do if a payment is stuck?
Wait 24 hours for processing; contact support with payment reference for tracking and manual resolution.
What currencies does the casino accept?
GBP is accepted; some casinos also support EUR, USD, and other major global currencies based on jurisdiction.
Is there currency conversion?
Most casinos offer conversion at set rates; conversions are based on current exchange rates and may incur fees.
How do cryptocurrency payments work?
If supported, crypto payments are processed via third-party gateways, requiring wallet transfers with real-time exchange rates.
What to do with payment system errors?
Retry transaction, check payment details, clear cache, and contact support; document errors for faster troubleshooting.
Can I return an erroneous deposit?
Contact support within a reasonable time frame; refunds are reviewed and typically credited to the original payment method.
Why won't the game load?
Check internet connection, browser, and device specs; clear cache, and contact support if technical issues persist.
What to do when there's a game crash?
Restart device/browser, clear cache, and report the incident to support for session recovery and investigation.
How to report a game error?
Use live chat or the contact form to submit details and screenshots of issues for technical review.
Why did my winnings disappear after a crash?
Contact support with details and game round/time; staff will investigate and restore legitimate winnings if applicable.
Game sound not working - what to do?
Confirm device/audio settings, test with other games, restart browser, and contact support for assistance.
Game lagging or freezing - how to fix?
Clear cache and cookies, close background apps, update browser, and use a wired connection if possible.
Why isn't my bet being counted?
Confirm network connectivity, review bet placement, check game logs, and contact support to verify round data.
How to check game round results?
Typically accessible within the game interface or account history; otherwise, contact support for official results.
What to do if the game is not responding?
Restart game/browser/device, clear cache, and report persistent issues to technical support.
Why are some games unavailable?
Availability may be restricted by geographic licensing, provider agreements, or responsible gambling controls.
How to clear cache for better game performance?
In browser settings, go to privacy/history and click “Clear cache/data” to optimize game function.
Problems with game display on mobile device?
Switch browsers or devices, update operating system, and contact support for compatibility checks if persistent.
What to do if bonus didn't activate?
Verify eligibility and deposit details, review bonus terms, and contact support if the issue persists.
How to check bonus wagering requirements?
Bonus wagering requirements are described in the promotions or account section; ask support for clarification if unclear.
Why aren't bonus points being credited?
Review bonus conditions, play requirements, and contact support to resolve crediting discrepancies.
How to participate in tournaments and promotions?
Opt in via the promotions page, fulfill required tasks, and contact support for help if needed.
What to do if promo code doesn't work?
Confirm code validity, check redemption instructions, and contact support for troubleshooting.
Why is Live Casino unavailable?
Live Casino may be restricted by region, temporary outages, or regulatory requirements; check with support for updates.
Problems with video streaming in live games?
Test your network speed, update browser/app, and contact support if video issues persist.
How to report a technical glitch?
Send details and screenshots via live chat or email for support staff to investigate and resolve.
What to do if the website won't load?
Clear cache, check internet connection, try a different browser; contact support if still inaccessible.
Browser compatibility issues?
Update browser to the latest version; casinos often publish supported browsers on their FAQ and support pages.
How to update Flash Player or other plugins?
Download updates from official plugin websites; many casinos now use HTML5 and require no plugins.
What to do with slow website loading?
Check your connection, close other apps, clear browser cache, and contact support for site optimization guidance.
How to get technical support for games?
Use live chat, contact form, or email for direct access to casino’s technical support team.