Axe Casino customer support can be contacted primarily via 24/7 live chat available on the website for immediate assistance. Email support is also available for less urgent inquiries at [email protected]. Additionally, a contact form is accessible on the site for convenience. There is no telephone support listed.
Live chat 24/7, email support, contact form on website, no phone or social media direct support specified.
https://www.axecasino.com/
Axe Casino was established in 2020.
AxeCasino operates under a Curacao gaming license issued by Curacao eGaming, license number 8048/JAZ2020-013.
The registered location is in Curacao, Caribbean Netherlands, as per the licensing authority jurisdiction.
Licensed under the jurisdiction of Curacao.
Yes, Axe Casino has a live chat feature available 24/7 with agents responding promptly, often immediately after a brief chatbot interaction.
Yes, there is an online contact form available in the Support or Contact Us section of the website.
No specific VIP support email publicly disclosed; VIP customers typically use general support channels or receive dedicated contacts upon invitation.
No dedicated complaints email publicly listed; complaints are usually handled through the general support email or live chat.
No separate finance department email found; financial inquiries are likely handled through the main support channels.
No specific security service email is publicly available; security issues can be reported through general support contact.
Axe Casino does not provide a public customer support phone number.
Not available publicly.
Not available publicly.
Available 24/7 via live chat and email, assisting with account, technical issues, and game-related inquiries.
No direct contact specified; financial questions handled via support email or live chat.
Reports of security concerns can be made via support email; no specialized contact given.
None publicly listed.
None publicly listed.
None publicly listed.
None publicly listed.
Official Facebook page URL is not directly listed; Axe Casino is active on Instagram and other social platforms.
https://www.instagram.com/axecasino/
No official Twitter/X account confirmed.
No official LinkedIn company page found.
No official YouTube channel identified.
None publicly available.
No Discord server information found.
Video call support is not provided.
Yes, a basic ticket system/contact form is available via the website support section.
No dedicated mobile app; support chat is available on the mobile-optimized website.
No public information on push notification support.
SMS support is not offered.
Callback service is not available.
No official forums or community platforms specifically for Axe Casino.
No video consultation platforms are supported.
Yes, support (live chat and email) operates 24/7 including weekends and holidays.
24/7 live chat and email support.
Support is available primarily in English, and agents can assist in multiple languages including Polish and German.
Supports players worldwide, depending on regional restrictions and licensing; typically serves regions where Curacao licenses are accepted.
Yes, live chat is accessible for players without registration.
Document uploads are generally handled through the profile verification section, not live chat.
https://www.axecasino.com/privacy-policy
https://www.axecasino.com/terms-and-conditions
Use the "Forgot Password" link on the login page to reset your password via email verification.
Contact customer support via live chat or email to request account review and restoration; provide necessary identification.
Common reasons include suspicious activity, violation of terms, or verification issues.
Update profile details via the account settings/profile section after login.
Immediately contact support, change password, and enable any available security features like two-factor authentication.
Industry-standard casinos offer 2FA via account security settings; if available, enable through profile security tab.
Troubleshoot by checking phone signal, SMS blocking settings, or contact support for alternative verification.
Request account deletion through customer support; some jurisdictions require certain retention periods by law.
Verify login details, reset your password, or contact support for assistance.
Access may be available in account security settings; otherwise request from support.
To comply with legal KYC and anti-money laundering regulations ensuring player identity and security.
Typically a government-issued ID, proof of address, and proof of payment method.
Usually processed within 24 to 72 hours after submission.
Resubmit compliant documents as per support instructions.
Upload via the "Verification" tab in the user profile on the website.
Triggered by large transactions, suspicious activity, or regulatory checks.
Multiple accounts are generally prohibited and may lead to bans.
Report immediately via live chat or email support.
Contact support to update your email with identity verification.
Update in profile settings or contact support for assistance.
Due to pending verification, suspicious activity, or self-exclusion.
Typically available in the responsible gaming section of the account.
A feature to restrict access for a selected period to promote responsible gambling; activate via account settings or support.
Use cooling-off periods available in responsible gaming tools or contact support.
Report immediately to support and possibly local authorities.
Possible causes include payment method issues, limits, or technical faults.
Usually between instant and up to 48 hours depending on the method.
Most casinos do not charge fees, but payment providers may have fees.
Common reasons include incomplete verification or suspicious activity.
Visa, Mastercard, Skrill, Neteller, bank transfers, cryptocurrencies like Bitcoin.
Generally minimum €20; maximum varies by method and limits.
Dependent on payment method; can be thousands of euros.
Contact support immediately if the withdrawal is pending to request cancellation.
Verification delays, banking processing times, or security checks.
Withdrawals must be made to the originally used deposit method for security reasons.
Contact support with transaction details for investigation.
Via account transaction history or support.
Due to verification issues or suspected fraud.
Additional proof of source of funds and identity verification.
Yes, daily, weekly, and monthly withdrawal limits apply.
Refunds depend on the casino’s policies, usually credited back to original payment method.
Contact support with transaction information for resolution.
Withdrawals must use accepted methods tied to your account; changes require support approval.
To comply with AML regulations and ensure funds legitimacy.
Request from support or download from account history if available.
Contact support to investigate and resolve.
EUR, USD, CAD, AUD, cryptocurrencies, and several others.
Yes, automatic currency conversion at competitive rates may apply.
Deposit and withdrawal via supported crypto wallets with fast processing.
Retry, check account funds, or contact support.
Contact support promptly to request return of mistaken deposits.
Possible causes include browser issues, internet speed, or device compatibility.
Refresh the page or contact support if funds or progress were lost.
Contact support with game and error details.
Contact support for investigation and resolution.
Check device sound settings and browser permissions.
Clear browser cache, reduce open tabs, or use a stable internet connection.
Verify game rules, bet validity, and contact support if issue persists.
Game history or support can provide relevant round information.
Refresh or restart the game; contact support if unresolved.
Regional restrictions, licensing, or temporary maintenance.
Clear browser cache from settings or use incognito mode.
Use updated browser, clear cache, or contact support.
Verify terms, contact support with bonus code details.
Found in bonus terms on website or ask support.
Verify eligibility and wagering; contact support if issue continues.
Register as per promotion rules on the website.
Ensure code validity and timing; contact support for help.
Could be regional block or technical issues; check support for details.
Check internet speed and browser compatibility.
Use live chat or email with detailed description.
Check internet, try different browser/device, clear cache.
Use recommended browsers like Chrome or Firefox.
Flash is generally deprecated; update browser and enable necessary permissions.
Close other applications or switch networks.
Contact live chat or support email.
