How to contact the casino support service?
You can contact Azart Zona Casino support primarily via live chat on their website, email at [email protected], or by phone at +7-812-448-5356.
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What contact methods are available for customers?
Live chat, email ([email protected]), and phone (+7-812-448-5356) are available for customer contacts.
Casino website
https://azartzona.com/
Casino launch date
December 10, 2006
Gaming license
Azart Zona Casino operates under a license issued by Antillephone N.V. (license number 8048/JAZ) from Curaçao.
Casino headquarters location
The casino is operated by Overcan N.V. with registered operations linked to Curaçao jurisdiction.
License jurisdiction
Curaçao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat feature on the website, available 24/7, with generally good response times as assessed by customers.
Is there a contact form on the website?
There is no specific information confirming the presence of a contact form on the website; typically, support relies on live chat and email.
Technical support email
VIP support email
No verified specific VIP support email is publicly available.
Complaints email
No separate complaints email is publicly disclosed; general support uses [email protected].
Finance department email
No dedicated finance email known; likely handled through general support contact.
Security service email
No specific security service email available publicly.
Support hotline phone number
+7-812-448-5356
VIP line for premium customers
No dedicated VIP phone line is publicly known.
Separate complaint line
No separate complaints phone line is available.
Technical support
Technical support is provided via 24/7 live chat and email; response quality is reported as good.
Financial department
Financial inquiries are handled through the general support contact email and phone number.
Security service
Security concerns should be directed through the general support contacts as no separate service email or hotline is provided.
Telegram support account
No official Telegram support account is publicly listed.
WhatsApp support account
No official WhatsApp support number is publicly listed.
Viber support account
No official Viber support account is publicly listed.
WeChat support account
No official WeChat support account is publicly listed.
Facebook page
No verified official Facebook page URL available.
Instagram page
No verified official Instagram account URL available.
Twitter/X page
No verified official Twitter/X account URL available.
LinkedIn page
No verified official LinkedIn company page URL available.
YouTube channel
No verified official YouTube channel URL available.
Telegram channel
No official Telegram channel URL available.
Discord server
No official Discord server information is publicly available.
Are there video calls with consultants?
No information available indicating availability of video call support.
Is there a ticket system (helpdesk)?
No specific ticketing system is publicly mentioned; contact is mainly via live chat and email.
Is there a mobile app with support chat?
Azart Zona offers a mobile service for account holders, but no detailed info on in-app support chat.
Are push notifications supported?
No public information about push notification support.
Is SMS support available?
SMS support availability is not confirmed.
Can I request a callback?
No information on callback service availability.
Are there forums or communities related to this casino?
No official forums or communities are publicly affiliated.
Is there a mobile app for contacting support?
No dedicated support app known; general mobile service accessible for account management.
Are Zoom/Teams consultations possible?
No information about video consultation platforms supported.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support services operate 24 hours a day, 7 days a week.
Supported languages
English and Russian are supported.
Service regions
Mainly Russian-speaking regions, with some exclusions such as Russia and some CIS countries; general international availability subject to territorial restrictions.
Can I contact support without registration?
Live chat is reportedly available even to unregistered users.
Can I send documents through chat?
No specific confirmation about document upload via chat.
Privacy policy link
No direct verified URL, but privacy policy is typically accessible on the casino website.
Terms of service link
Terms of service are available on a dedicated page on the casino website.
What to do if I forgot my account password?
Use the password recovery option on the login page, usually involving email verification.
How to restore access to a blocked account?
Contact support via live chat or email to verify identity and request restoration.
Why is my account blocked?
Common reasons include suspected fraud, violation of terms, or verification failure.
How to change profile information?
Profile information can be updated in account settings after logging in.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and change passwords.
How to set up two-factor authentication?
No specific instructions found; generally, 2FA setup is done via security settings if supported.
Why am I not receiving SMS confirmation codes?
Possible issues include incorrect phone number, network problems, or SMS blocking.
How to delete my casino account?
Account deletion usually requires contacting support and following their procedure.
What to do if I can't log into my account?
Check credentials, use password recovery, or contact support.
How to check account login history?
Usually accessible via account security or settings page if feature is provided.
Why is document verification required?
For regulatory compliance (KYC), security, and to prevent fraud.
What documents are needed for verification?
Typically includes government-issued ID, proof of address, and payment method verification.
How long does document verification take?
Usually within 24 to 72 hours, depending on workload.
What to do if documents are rejected?
Resubmit clearer or valid documents and contact support for guidance.
How to upload documents for verification?
Upload via account verification section or through support as directed.
Why does my account require additional verification?
Triggered by large transactions, security concerns, or regulatory compliance.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per user to prevent abuse.
How to report suspicious activity?
Contact support immediately with details.
What to do if I lose access to my email?
Contact support to update contact details after identity verification.
How to change phone number in my account?
Update through account settings or by contacting support.
Why are my account functions limited?
Due to pending verification, restriction policies, or suspected fraud.
How to set deposit limits?
Usually available in responsible gaming settings on the account.
What is self-exclusion and how to activate it?
Self-exclusion allows you to block your account for a set time to control gambling; activate via account settings or support.
How to temporarily freeze my account?
Request account freeze through support.
What to do if I suspect fraud?
Report to support immediately with evidence.
Why is my deposit not going through?
Check payment method, limits, and network issues.
How long does withdrawal processing take?
Typically from a few hours to several days depending on method.
What fees are charged for transactions?
Usually no fees, but depends on payment provider.
Why was my withdrawal request declined?
Could be due to verification issues, suspicious activity, or insufficient funds.
What deposit methods are available?
Mastercard, VISA, Maestro, Bitcoin, Tether, Mir, SBP, FK Wallet, Tron, Ethereum.
What are the minimum and maximum deposit amounts?
Minimum deposit usually $5; maximum varies by payment method.
Maximum deposit amount
Varies by method; daily limits apply (e.g., up to EUR 5,000/day).
How to cancel a withdrawal request?
Contact support quickly to request cancellation.
Why is my withdrawal taking so long to process?
Verification, payment processor delays, or security checks.
Can I withdraw to a different card?
Usually not; withdrawals typically must go to the original deposit method.
What to do if money was debited but not credited?
Contact support with transaction proof.
How to check the status of a financial transaction?
Through account transaction history or support.
Why are financial operations blocked?
Security concerns, verification not complete, or account restrictions.
What documents are needed for large withdrawals?
Usually ID, proof of address, and proof of funds.
Are there withdrawal limits?
Yes, daily, weekly, and monthly limits apply.
How do refunds work?
Refunds depend on transaction type and are processed via support.
What to do with failed payments?
Try alternative methods or contact support.
Can I change the withdrawal method?
Usually not allowed after withdrawal request is made.
Why is proof of funds source required?
For AML compliance and fraud prevention.
How to get a financial transaction statement?
Request through support or download from account.
What to do if a payment is stuck?
Contact support to investigate.
What currencies does the casino accept?
Multiple including USD, EUR, RUB, KZT, UAH, and some cryptocurrencies.
Is there currency conversion?
Currency conversion may be available depending on payment method; rates vary.
How do cryptocurrency payments work?
Deposit/withdraw using supported cryptocurrencies with blockchain confirmation.
What to do with payment system errors?
Contact support and try alternative payment methods.
Can I return an erroneous deposit?
Contact support promptly for resolution.
Why won't the game load?
Could be browser issues, internet speed, or site maintenance.
What to do when there's a game crash?
Refresh browser or app; contact support if persists.
How to report a game error?
Contact support with details and screenshots if possible.
Why did my winnings disappear after a crash?
May be a session issue; contact support to investigate.
Game sound not working - what to do?
Check device volume, browser settings, or app audio settings.
Game lagging or freezing - how to fix?
Clear cache, close other apps, or check internet connection.
Why isn't my bet being counted?
Could be technical or connection issue; contact support.
How to check game round results?
Usually displayed in game history or results section.
What to do if the game is not responding?
Refresh or restart; contact support if unresolved.
Why are some games unavailable?
Regional restrictions or game provider issues.
How to clear cache for better game performance?
Clear browser/app cache and cookies in settings.
Problems with game display on mobile device?
Update app/browser, clear cache, or reinstall app.
What to do if bonus didn't activate?
Contact support with bonus code and account details.
How to check bonus wagering requirements?
Usually in bonus terms on the website.
Why aren't bonus points being credited?
May be due to incomplete wagering or technical issue; contact support.
How to participate in tournaments and promotions?
Register and follow promotion rules on the website.
What to do if promo code doesn't work?
Verify code validity and expiration; contact support.
Why is Live Casino unavailable?
Could be technical issues or geo-restrictions.
Problems with video streaming in live games?
Check internet speed and device compatibility.
How to report a technical glitch?
Contact support providing full details.
What to do if the website won't load?
Check internet, clear cache, or try a different browser.
Browser compatibility issues?
Use recommended browsers and update them regularly.
How to update Flash Player or other plugins?
Follow official plugin update instructions from provider.
What to do with slow website loading?
Clear cache, disable extensions, or check connection.
How to get technical support for games?
Contact support via live chat or email.