How to contact the casino support service?
Azimut Casino customers can contact support primarily via live chat and email for quick assistance and detailed inquiries.
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What contact methods are available for customers?
Live chat, email, and a mobile-optimized website for support access.
Casino website
https://www.azimutcasino.com
Casino launch date
Azimut Casino was established in 2012.
Gaming license
Azimut Casino is licensed by the Malta Gaming Authority.
Casino headquarters location
The operator's registered office is located at Kolonakiou 26, Office No.18, Agios Athanasios, Limassol, Cyprus.
License jurisdiction
The casino operates under the jurisdiction of Malta, regulated by the Malta Gaming Authority.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, Azimut Casino offers a live chat feature which operates 24/7 with typically fast response times.
Is there a contact form on the website?
There is no specific information on a contact form being available on Azimut Casino's website, but customers commonly use live chat or email.
Technical support email
Specific technical support email for Azimut Casino is not publicly listed; customers generally use the general support email.
VIP support email
No verified dedicated VIP support email is publicly available for Azimut Casino.
Complaints email
No dedicated complaints email is specified; complaints can be submitted via general support channels.
Finance department email
Financial inquiries are handled through general support channels; no distinct finance email is disclosed.
Security service email
There is no specific security service email publicly provided.
Support hotline phone number
No public phone support number is listed for Azimut Casino customer service.
VIP line for premium customers
No dedicated VIP phone line is publicly available.
Separate complaint line
No separate complaints phone line is provided.
Technical support
Technical support is available primarily via live chat and email, accessible 24/7.
Financial department
Financial-related support is typically handled via email or live chat within the general customer support framework.
Security service
Security-related issues should be reported through standard customer support channels.
Telegram support account
No official Telegram support account is known.
WhatsApp support account
No official WhatsApp support account is available.
Viber support account
No official Viber support account exists.
WeChat support account
No official WeChat support account is available.
Facebook page
Official Facebook page URL is not publicly confirmed for Azimut Casino.
Instagram page
Official Instagram account URL is not available.
Twitter/X page
Official Twitter/X account is not known.
LinkedIn page
No official LinkedIn company page is listed.
YouTube channel
No official YouTube channel for Azimut Casino is publicly known.
Telegram channel
No official Telegram channel is publicly known.
Discord server
There is no official Discord server information available.
Are there video calls with consultants?
Video call support is not a standard feature for Azimut Casino.
Is there a ticket system (helpdesk)?
A conventional helpdesk ticket system is not specifically mentioned; support is mostly through live chat and email.
Is there a mobile app with support chat?
Azimut Casino has a mobile app, and support chat is available within this application.
Are push notifications supported?
Push notifications for customer communications may be available via the mobile app.
Is SMS support available?
SMS support is not indicated as a contact method.
Can I request a callback?
Callback service is not commonly offered.
Are there forums or communities related to this casino?
No official forums or community platforms specifically for Azimut Casino are known.
Is there a mobile app for contacting support?
Yes, customers can contact support through the mobile app.
Are Zoom/Teams consultations possible?
Video consultations via platforms like Zoom or Teams are not provided.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
Customer support is primarily provided in English and Russian.
Service regions
Support is available internationally, focusing on regions permitted by the Malta license.
Can I contact support without registration?
Support typically requires some form of registration or account to assist effectively.
Can I send documents through chat?
Document upload through chat is generally supported for verification purposes.
Privacy policy link
https://www.azimutcasino.com/privacy-policy-info
Terms of service link
https://www.azimutcasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the password recovery option on the login page to reset via registered email.
How to restore access to a blocked account?
Contact customer support with identification documents to appeal and restore account access.
Why is my account blocked?
Accounts may be blocked due to verification failures, suspicious activity, or breaching terms of service.
How to change profile information?
Users can update profile info through their account settings or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords and enable two-factor authentication.
How to set up two-factor authentication?
Follow account security settings to enable 2FA if offered, or request support guidance.
Why am I not receiving SMS confirmation codes?
Troubleshoot by checking phone network or opting for email verification alternative.
How to delete my casino account?
Usually requires contacting support to request account closure per company policy.
What to do if I can't log into my account?
Verify credentials, reset password, clear cache or contact support for assistance.
How to check account login history?
Login history can typically be viewed in account security or activity settings if available.
Why is document verification required?
Verification (KYC) ensures regulatory compliance, prevents fraud, and secures customer accounts.
What documents are needed for verification?
Usually includes government-issued ID, proof of address, and proof of payment method.
How long does document verification take?
Verification generally takes from a few hours up to 48 hours.
What to do if documents are rejected?
Resubmit clear and valid documents; contact support for clarification if rejection persists.
How to upload documents for verification?
Upload documents through the account verification section or via support channels if allowed.
Why does my account require additional verification?
Additional verification is for security reasons or large transaction checks.
Can I have multiple accounts?
Multiple account creation is typically prohibited to prevent fraud and abuse.
How to report suspicious activity?
Report suspicious activity immediately through support channels with detailed information.
What to do if I lose access to my email?
Contact support with identity verification to update the registered email address.
How to change phone number in my account?
Update through account settings or request assistance from customer support.
Why are my account functions limited?
Account limitations may occur due to verification pending or suspicious activities.
How to set deposit limits?
Deposit limits can usually be set in account responsible gambling settings or via support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool to block access; activate via account settings or support.
How to temporarily freeze my account?
Contact support to request temporary account suspension or freeze.
What to do if I suspect fraud?
Report immediately to customer support with any evidence available.
Why is my deposit not going through?
Check payment method details, account limits, or contact support for help.
How long does withdrawal processing take?
Withdrawals typically process within 24-72 hours.
What fees are charged for transactions?
Most casinos do not charge fees; however, payment providers may impose fees.
Why was my withdrawal request declined?
Common reasons include verification issues, account restrictions, or insufficient balance.
What deposit methods are available?
Accepted methods usually include credit/debit cards, e-wallets, bank transfer, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Deposit limits vary; generally minimums are around $10-20, maximums vary widely.
Minimum deposit amount
Typically starts at $10 or equivalent in other currencies.
Maximum deposit amount
Varies by payment method and player status; can range from $2,000 to $10,000 or more.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if withdrawal is pending.
Why is my withdrawal taking so long to process?
Delays could be due to verification, banking processing times, or system issues.
Can I withdraw to a different card?
Withdrawal must usually be to the method used for deposit or verified accounts.
What to do if money was debited but not credited?
Contact support with transaction details for investigation and resolution.
How to check the status of a financial transaction?
Check account transaction history or contact financial support.
Why are financial operations blocked?
Operations block due to missing verification, suspicious activity, or compliance reasons.
What documents are needed for large withdrawals?
Additional ID, proof of source of funds, and possibly utility bills are requested.
Are there withdrawal limits?
Casinos set daily, weekly, or monthly withdrawal limits for security and compliance.
How do refunds work?
Refunds depend on the casino policy; usually credited back to original payment method.
What to do with failed payments?
Retry with another method or contact support for assistance.
Can I change the withdrawal method?
Withdrawal method changes must be approved by support and comply with verification.
Why is proof of funds source required?
To comply with anti-money laundering laws to ensure funds are legitimate.
How to get a financial transaction statement?
Request through support or download from account history if available.
What to do if a payment is stuck?
Contact support immediately to investigate and resolve the issue.
What currencies does the casino accept?
Accepts multiple currencies including USD, EUR, and sometimes cryptocurrencies.
Is there currency conversion?
Currency conversion is generally available with rates applied by payment providers.
How do cryptocurrency payments work?
Players deposit and withdraw using supported cryptocurrencies through integrated wallets.
What to do with payment system errors?
Report errors to support and try alternative payment methods.
Can I return an erroneous deposit?
Contact support promptly to rectify accidental deposits.
Why won't the game load?
Clear cache, update browser/app, or check internet connection.
What to do when there's a game crash?
Restart the game, clear cache or contact support if the issue persists.
How to report a game error?
Use the support chat or email to report game issues with detailed description.
Why did my winnings disappear after a crash?
Contact support to investigate; sometimes session issues may cause display errors.
Game sound not working - what to do?
Check device audio settings, browser permissions, or restart the game.
Game lagging or freezing - how to fix?
Check network, reduce background apps, or update browser/app.
Why isn't my bet being counted?
Verify bet rules, minimum bet amounts, or contact support for clarification.
How to check game round results?
Game history or round summary is typically available within the game interface.
What to do if the game is not responding?
Refresh browser, clear cache, or contact support if problem persists.
Why are some games unavailable?
Game availability varies by region licensing and technical issues.
How to clear cache for better game performance?
Clear browser cache or app data via device settings.
Problems with game display on mobile device?
Update app/browser, clear cache, or switch devices.
What to do if bonus didn't activate?
Check terms, contact support with promotion details for assistance.
How to check bonus wagering requirements?
Found in bonus terms and conditions on the casino website.
Why aren't bonus points being credited?
Points may be delayed or conditions not met; check terms or contact support.
How to participate in tournaments and promotions?
Register and follow promotion terms; details on the casino promotions page.
What to do if promo code doesn't work?
Verify code validity and expiration; contact support for help.
Why is Live Casino unavailable?
May be due to maintenance, regional restrictions, or connection issues.
Problems with video streaming in live games?
Check internet speed, update browser/app, or report issue to support.
How to report a technical glitch?
Use live chat or email support with comprehensive glitch description.
What to do if the website won't load?
Clear cache, try alternative browser, or check internet connection.
Browser compatibility issues?
Use recommended browsers updated to the latest version for best experience.
How to update Flash Player or other plugins?
Most casinos no longer require Flash; update browser for plugin support.
What to do with slow website loading?
Clear cache, check internet, or use a different device/browser.
How to get technical support for games?
Contact support via live chat or email specifying game-related issues.