Aztec Wins Casino support is primarily contacted via email for customer service queries. They do not offer live chat or phone support. Players can send emails to receive assistance within about two business days. There is also a comprehensive FAQ section on their website to resolve common questions.
Customers can contact support via email and access FAQs; no live chat or phone support is available.
https://www.aztecwins.com/
2019
Aztec Wins Casino is licensed by the Alderney Gambling Control Commission (AGCC) and the United Kingdom Gambling Commission (UKGC).
Jumpman Gaming Limited, the operator of Aztec Wins, is headquartered in Guernsey.
Alderney and United Kingdom
There is no live chat available on the Aztec Wins website.
Yes + support is accessed via email and FAQs.
No specific VIP support email is publicly provided; contact is generally through the main support email.
Complaints are handled via the general support email, [email protected].
No separate email listed; financial inquiries are managed through the main support email.
No dedicated security email provided; security concerns should be reported via [email protected].
No phone support or hotline number is available.
No dedicated VIP phone line.
No dedicated phone line for complaints.
Provided via email with responses typically within two business days; no phone or live chat technical support.
Contact through main support email for payment and withdrawal inquiries.
Security-related issues should be reported by email to the general support address.
No official Telegram support account found.
No official WhatsApp support found.
No official Viber support found.
No official WeChat support found.
No recently active official Facebook page; the last known page has not posted since 2021.
No official Instagram account linked.
Aztec Wins does not maintain an active Twitter or X account.
No official LinkedIn company page publicly disclosed.
No official YouTube channel identified.
No official Telegram channel found.
No official Discord server available.
No video call support is available.
There is no dedicated ticket system; support is via direct email communication.
There is no mobile app, and no support chat is offered within an app.
Push notifications for customer communications are not supported.
SMS support is not available.
Callback service is not offered.
No official forums or community platforms related to Aztec Wins are provided.
There is no dedicated support mobile app.
No Zoom or Teams video consultations are available.
Support is available Monday to Friday during business hours; weekends and holidays are not supported.
Support is available Monday to Friday, approximately 9:00 AM to 4:00 PM (local time).
Customer service is primarily provided in English.
Support is offered to players in multiple regions where the casino operates, including the UK, Europe, Canada, South Africa, and others approved by license.
Generally, support requires at least account registration to handle personalized queries.
There is no chat feature, so document submission via chat is not possible.
https://www.aztecwins.com/privacy-policy
https://www.aztecwins.com/terms-and-conditions
Use the “Forgot Password” option on the website login page to receive password recovery instructions via registered email.
Contact support via email with verification details to request account reinstatement.
Accounts are typically blocked for security reasons, suspected fraud, verification failures, or violations of terms.
Account holders can update profile information through their account settings or by requesting support assistance.
Immediately contact support by email to report the issue and change your password if possible.
No specific info, but standard practice involves enabling 2FA via account security settings if supported.
Check your mobile network, spam settings, or contact support as this can be due to network or account issues.
Submit a request to support via email to deactivate or delete your account per casino policy.
Use password recovery or contact support with account details for help.
Login history is generally accessible via account security settings; otherwise, request from support.
Verification (KYC) ensures player identity, security, and prevents fraud and money laundering.
Passport, government-issued ID, proof of address (utility bill or bank statement), and possibly payment method proof.
Verification typically takes 24 to 72 hours depending on workload.
Resubmit clear, valid, and unexpired documents and contact support for guidance.
Upload documents via the account verification section on the website or send via support email when instructed.
Additional checks may be needed for large withdrawals, security concerns, or regulatory requirements.
Multiple accounts are not allowed under standard casino policy.
Report any suspicious activity immediately to support via email.
Contact support with alternate verification to update your email address.
Update phone details in account settings or submit a request to support.
Limitations may occur due to incomplete verification or suspicious activity.
Deposit limits can be set in the responsible gambling section of your account.
Self-exclusion allows players to block access temporarily or permanently to control gambling behavior. Activate via account or request support.
Request account suspension or "take a break" via support or account tools.
Report suspected fraud to support immediately for investigation and action.
Deposits may fail due to payment method issues, limits, or technical errors.
Withdrawals typically process within 24 to 72 hours after verification.
A withdrawal fee of approximately €2.50 applies; deposits are usually free.
Reasons include failed verification, suspicious activity, or limits exceeded.
Visa, Mastercard, Maestro, Skrill, Neteller, and PayPal.
Minimum deposits start at €10; maximum deposits generally up to €1,000 per transaction.
€1,000
Contact support immediately via email to request cancellation if allowed.
Delays may be caused by verification, high volume, or banking processing times.
Withdrawals are typically processed to the original deposit method due to regulations.
Contact support with transaction details for resolution.
Check your account cashier or contact support for updates.
Financial blocks occur due to security holds, compliance, or verification issues.
Full KYC documents including ID, proof of address, and proof of source of funds.
Yes, withdrawal limits apply as per casino policy and license jurisdiction.
Refunds are handled case-by-case; contact support to inquire.
Retry payment or contact support for assistance.
Generally no; withdrawals must go to the deposit source.
Regulations require proof of legitimate funds source to prevent money laundering.
Request a statement via support email.
Contact support immediately for investigation.
Euro, British Pound, Canadian Dollar, and other regional currencies.
Currency conversion is available but may involve exchange rates applied by the provider.
Cryptocurrency payments are not currently supported.
Contact support and retry transaction after verifying details.
Contact support promptly to reverse accidental deposits.
Game loading issues may relate to browser cache, internet connection, or device compatibility.
Refresh the browser or app; contact support if issues persist.
Report errors through support email with details.
Contact support; winnings are recorded on the server, which can verify game results.
Check device sound settings; refresh game or clear cache.
Use stable internet, update browser/device, clear cache.
Possible reasons include game lag or rule restrictions; contact support if persistent.
Results are usually shown on screen; for disputes contact support.
Reload the game or browser; contact support if unresolved.
Games may be restricted by region or undergoing maintenance.
Clear browser cache or app data through device settings.
Ensure updated browser/app and stable connection.
Contact support with bonus code and account details.
Check the promotions page and terms and conditions for wagering info.
Points may be delayed; review terms or contact support.
Register and join via the promotions page; follow terms.
Check validity and expiration; contact support if issues.
May be due to maintenance, location restrictions, or technical issues.
Check connection, device compatibility, or browser updates.
Contact support email with detailed description.
Check internet, browser compatibility, clear cache, or try another device.
Use recommended browsers such as Chrome or Firefox, updated to the latest version.
Flash is largely deprecated; update browsers and software regularly.
Clear cache, restart device, check internet, or contact support.
Reach out via support email detailing issue with game name and device details.
