How to contact the casino support service?
Bahigo Casino customers can contact support primarily through live chat for quick assistance or via email for more detailed inquiries.
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What contact methods are available for customers?
Live chat, email, phone, and a contact form on the website.
Casino website
https://bahigo.com
Casino launch date
2019
Gaming license
Bahigo Casino is licensed by the Isle of Man Gambling Supervision Commission (license OGRA 018461V) and also holds a Curacao gaming license.
Casino headquarters location
Willemstad, Curaçao
License jurisdiction
Isle of Man and Curacao jurisdictions.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website operating 24/7, and response times are typically immediate with real human agents.
Is there a contact form on the website?
Yes, a contact form is available on the website for inquiries.
Technical support email
VIP support email
No verified specific VIP support email found; VIP support typically handled through general support channels.
Complaints email
No dedicated complaints email publicly listed; customers are advised to use the general support email.
Finance department email
No separate finance email publicly available; financial inquiries handled via general support email.
Security service email
No specific security email found; security issues reported through general support.
Support hotline phone number
+356 3550 5030 (Malta-based number provided for customer support)
VIP line for premium customers
No dedicated VIP phone line identified.
Separate complaint line
No dedicated complaint phone line publicly available.
Technical support
Available 24/7 via live chat and email.
Financial department
Financial inquiries managed through the general support email and phone.
Security service
Security-related support provided via general support contact.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Facebook page URL found.
Instagram page
No verified official Instagram account URL found.
Twitter/X page
No verified official Twitter/X account URL found.
LinkedIn page
No official LinkedIn company page found.
YouTube channel
No official YouTube channel URL found.
Telegram channel
No official Telegram channel URL found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No verified availability of video call support.
Is there a ticket system (helpdesk)?
No explicit mention of a ticket system; customers use email or live chat for support.
Is there a mobile app with support chat?
Yes, Bahigo offers a mobile app for iOS and Android that includes support chat functionality.
Are push notifications supported?
The mobile app supports push notifications for customer communications.
Is SMS support available?
No verified SMS support available.
Can I request a callback?
No verified callback service available.
Are there forums or communities related to this casino?
No official forums or community platforms found.
Is there a mobile app for contacting support?
Yes, the casino’s mobile app includes integrated support chat.
Are Zoom/Teams consultations possible?
No support offered for Zoom or Teams consultations.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
Customer support is available in English, German, French, and other languages depending on the region.
Service regions
Bahigo serves primarily the Swiss market and other European countries with region-specific restrictions applied.
Can I contact support without registration?
Typically, contacting support requires an account, but some live chat features may be accessible without registration.
Can I send documents through chat?
Document submission is typically conducted via email rather than chat.
Privacy policy link
https://bahigo.com/privacy-policy
Terms of service link
https://bahigo.com/terms-of-service
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to reset your password via email.
How to restore access to a blocked account?
Contact customer support with your account details and identification documents for verification and account reinstatement.
Why is my account blocked?
Common reasons include multiple account creation, violation of terms, suspicious activity, or failure to verify identity.
How to change profile information?
Profile updates can be made through account settings on the website or by contacting customer support.
What to do if I suspect my account has been hacked?
Immediately contact customer support, change your password, and follow their security instructions.
How to set up two-factor authentication?
No specific 2FA setup instructions found; generally done via account security settings if available.
Why am I not receiving SMS confirmation codes?
Possible reasons include incorrect phone number, network issues, or SMS blocking by the carrier.
How to delete my casino account?
Contact support to request account deletion according to the casino's policy and verification steps.
What to do if I can't log into my account?
Verify credentials, use password recovery, check for account blocks, and contact support if problems persist.
How to check account login history?
Login history access is generally available in account security settings or upon request via support.
Why is document verification required?
Verification ensures player identity, prevents fraud, and complies with anti-money laundering regulations.
What documents are needed for verification?
Valid government-issued ID (passport or ID card), proof of address, and sometimes proof of payment method.
How long does document verification take?
Usually between a few hours up to 72 hours.
What to do if documents are rejected?
Re-submit clear, valid documents and contact support for clarification.
How to upload documents for verification?
Upload documents through the user account verification section or send via email to support.
Why does my account require additional verification?
Additional verification is triggered by large withdrawals, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts per player are generally prohibited under casino terms.
How to report suspicious activity?
Contact customer support immediately with details of the suspicious activity.
What to do if I lose access to my email?
Contact support with identity verification to update registered email or recover account.
How to change phone number in my account?
Update via account settings or by contacting customer support with verification.
Why are my account functions limited?
Account limitations may be due to verification issues, responsible gaming limits, or security concerns.
How to set deposit limits?
Deposit limits can be set in the responsible gaming or account settings section.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block access temporarily or permanently; it can be activated via account settings or support request.
How to temporarily freeze my account?
Contact customer support to request a temporary freeze or use self-exclusion features.
What to do if I suspect fraud?
Report fraud immediately to customer support and follow their instructions.
Why is my deposit not going through?
Reasons include payment method issues, account verification, limits, or technical problems.
How long does withdrawal processing take?
Withdrawals are processed manually and typically take between 1-3 business days.
What fees are charged for transactions?
Most withdrawals are free within limits; fees may apply for excessive withdrawal requests, e.g., €5 after three withdrawals in a week.
Why was my withdrawal request declined?
Declines occur due to failed verification, suspicious activity, or exceeding limits.
What deposit methods are available?
Credit cards, bank transfers, e-wallets, and cryptocurrencies (Bitcoin supported).
What are the minimum and maximum deposit amounts?
Minimum deposits typically start at €20; maximum amounts vary by payment method.
Minimum deposit amount
Around €20.
Maximum deposit amount
Varies; up to €10,000 or more depending on method.
How to cancel a withdrawal request?
Contact customer support promptly to request cancellation before processing.
Why is my withdrawal taking so long to process?
Delays can be due to manual review, verification, or payment processor issues.
Can I withdraw to a different card?
Withdrawals typically must go to the original deposit method; alternative methods may require support approval.
What to do if money was debited but not credited?
Contact support immediately with transaction details for investigation.
How to check the status of a financial transaction?
Check account transaction history or contact support for status updates.
Why are financial operations blocked?
Blocks occur due to verification issues, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Valid ID, proof of address, and source of funds documents.
Are there withdrawal limits?
Yes, daily, weekly, or monthly limits apply per account and jurisdiction.
How do refunds work?
Refunds are processed via the original payment method after review.
What to do with failed payments?
Retry with different methods or contact support for assistance.
Can I change the withdrawal method?
Changes require contacting support and may be restricted.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legal origin of funds.
How to get a financial transaction statement?
Request via customer support or download from account if available.
What to do if a payment is stuck?
Contact support with transaction details for resolution.
What currencies does the casino accept?
Euro (EUR), US Dollar (USD), Swiss Franc (CHF), and cryptocurrencies including Bitcoin.
Is there currency conversion?
Currency conversion is available based on chosen payment method, rates vary.
How do cryptocurrency payments work?
Deposit and withdrawal via supported crypto wallets; transactions are secure and fast.
What to do with payment system errors?
Contact support, verify payment details, and retry transaction.
Can I return an erroneous deposit?
Contact support immediately to request return of erroneous deposits.
Why won't the game load?
Possible causes include browser issues, internet connectivity, or website maintenance.
What to do when there's a game crash?
Reload the game, clear cache or cookies, and contact support if problem persists.
How to report a game error?
Use live chat or email with detailed description and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support to investigate potential game or system errors.
Game sound not working - what to do?
Check device audio settings, browser permissions, and refresh the game.
Game lagging or freezing - how to fix?
Clear cache, close background apps, and check internet connectivity.
Why isn't my bet being counted?
Bet may be invalid due to timing, betting limits, or technical issues.
How to check game round results?
Results are displayed in the game interface or through game history.
What to do if the game is not responding?
Refresh the page, restart device, or contact support if unresolved.
Why are some games unavailable?
Game restrictions may apply based on jurisdiction or maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies or app cache if using mobile.
Problems with game display on mobile device?
Update app/browser, clear cache, or try a different device.
What to do if bonus didn't activate?
Contact support with bonus details to resolve activation issues.
How to check bonus wagering requirements?
Available in bonus terms and conditions on the website.
Why aren't bonus points being credited?
Points may be delayed or eligibility criteria not met.
How to participate in tournaments and promotions?
Register and opt-in through the casino’s promotions page.
What to do if promo code doesn't work?
Verify code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
Possible server issues, maintenance, or regional restrictions.
Problems with video streaming in live games?
Check internet connection and browser compatibility.
How to report a technical glitch?
Use live chat or email support with detailed information.
What to do if the website won't load?
Check internet connectivity, browser compatibility, and clear cache.
Browser compatibility issues?
Use supported browsers with up-to-date versions.
How to update Flash Player or other plugins?
Flash is largely obsolete; use HTML5 compatible browsers.
What to do with slow website loading?
Clear cache, check internet speed, or try a different browser.
How to get technical support for games?
Access support via live chat or email provided on the casino website.