Site logo
How to contact the casino support service?

Bahsine Casino support service can typically be contacted through their live chat feature on the website, email support, or telephone. These channels provide players with assistance regarding account issues, technical problems, and general inquiries.

What contact methods are available for customers?

Live chat, email, and phone support are common contact methods offered by Bahsine Casino.

Casino website

The official casino website is https://casinobahsine45.com/

Casino launch date

Specific verified information on the launch date of Bahsine Casino is not publicly available. Generally, online casinos provide their launch year or date on the website or in legal documentation.

Gaming license

Bahsine Casino operates under a sublicense from Cyberluck Curaçao NV, indicating it holds a gaming license issued in Curaçao.

Casino headquarters location

Verified data on the exact physical location of Bahsine Casino’s headquarters is not publicly available. Typically, many online casinos licensed in Curaçao are operated by companies registered in that jurisdiction or linked locations like Malta or other offshore business centers.

License jurisdiction

Bahsine Casino is licensed in Curaçao under the licensing regime governed by the Curaçao Gaming Control Board.

Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?

Bahsine Casino offers a live support chat feature on the website. However, verified detailed information about 24/7 availability and average response times is not publicly available. Industry practice is to provide near 24/7 live chat with responses typically within minutes.

Is there a contact form on the website?

It is common for online casinos to have a contact form accessible via the website’s "Contact Us" or "Support" page, though specific confirmation for Bahsine is not available.

Technical support email

No verified specific technical support email is available; typically, casinos provide an email like [email protected] for technical issues.

VIP support email

No specific VIP support email for Bahsine Casino is publicly confirmed.

Complaints email

There is no publicly available complaints email specific to Bahsine Casino.

Finance department email

No direct finance department email has been verified for Bahsine Casino.

Security service email

There is no known verified security service email address for Bahsine Casino.

Support hotline phone number

No confirmed customer support phone number is available for Bahsine Casino.

VIP line for premium customers

No dedicated VIP support phone line has been verified.

Separate complaint line

No separate phone line for complaints is publicly available.

Technical support

Technical support is generally offered via live chat and email, with staff assisting players on software issues and troubleshooting.

Financial department

Financial inquiries are usually handled through email or live chat support specifically trained in payments, deposits, and withdrawals.

Security service

Security concerns are often addressed through dedicated secure email contacts or through customer support channels; specific contacts for Bahsine are not confirmed.

Telegram support account

No official Telegram support account is publicly known for Bahsine Casino.

WhatsApp support account

There is no verified WhatsApp support account available for Bahsine.

Viber support account

No Viber support account is confirmed.

WeChat support account

There is no verified WeChat support account.

Facebook page

Bahsine Casino has an official Instagram page (@casinobahsine) but no verified Facebook page URL is publicly available.

Instagram page

The official Instagram account is instagram.com/casinobahsine/.

Twitter/X page

There is no verified Twitter/X account for Bahsine Casino.

LinkedIn page

No official LinkedIn company page has been verified.

YouTube channel

There is no confirmed official YouTube channel for Bahsine Casino.

Telegram channel

No official Telegram channel is available.

Discord server

There is no verified official Discord server.

Are there video calls with consultants?

Video call support with consultants is not known to be offered by Bahsine Casino.

Are voice messages supported?

Voice message support is generally uncommon in online casino support and no evidence suggests Bahsine offers this feature.

Is there a ticket system (helpdesk)?

Most licensed online casinos have a helpdesk ticket system accessible via the website; however, specific information about Bahsine’s system is unavailable.

Is there a mobile app with support chat?

There is no confirmed Bahsine Casino mobile app with integrated support chat.

Are push notifications supported?

Push notifications for casino customer communications are not confirmed for Bahsine.

Is SMS support available?

SMS support is generally rare among online casinos and not confirmed for Bahsine.

Can I request a callback?

Callback services are not commonly offered and no verification exists for Bahsine.

Are there forums or communities related to this casino?

No official forums or community platforms specifically for Bahsine Casino have been identified.

Is there a mobile app for contacting support?

There is no dedicated mobile app for contacting Bahsine support.

Are Zoom/Teams consultations possible?

Online casinos typically do not offer Zoom or Teams consultations for support, and there is no information suggesting Bahsine does.

Is support available on weekends and holidays?

General industry practice is to provide customer support on weekends and holidays, often 24/7, but Bahsine’s exact schedule is not verified.

What are the support service operating hours?

Specific operating hours are not publicly stated; industry standards favor 24/7 availability through live chat and email.

Supported languages

Customer service is commonly available in English and potentially other major languages depending on the casino’s market focus; specifics for Bahsine are not verified.

Service regions

Bahsine Casino likely serves multiple international regions where online gambling is legal but exact service regions are not confirmed.

Can I contact support without registration?

Typically, online casinos require registration for most support services, but some initial contact via general inquiry channels may be possible.

Can I send documents through chat?

Document submission through live chat is not commonly supported; players usually upload documents through account verification portals.

Privacy policy link

Specific link to Bahsine Casino privacy policy is not found; usually located in the website footer under "Privacy Policy."

Terms of service link

The terms of service page is generally accessible via the casino’s website footer; no direct URL is verified.

What to do if I forgot my account password?

Use the "Forgot Password" link on the login page to receive a password reset email.

How to restore access to a blocked account?

Contact customer support with identification documents to resolve and regain access.

How to change profile information?

Log into the account and use the profile or account settings section to update personal details.

How to set up two-factor authentication?

Usually enabled via account security settings; requires linking a mobile authentication app or phone number.

Why am I not receiving SMS confirmation codes?

Check phone number accuracy, signal availability, and spam filters with your mobile provider.

Why is document verification required?

Verification is needed to comply with KYC regulations to prevent fraud and underage gambling.

What documents are needed for verification?

Typically a government-issued ID, proof of address, and sometimes proof of payment method.

How long does document verification take?

Verification processing usually takes from a few hours up to several days.

What to do if documents are rejected?

Resubmit clear, valid documents addressing the specified rejection reasons via the official channel.

How to upload documents for verification?

Upload documents through your account verification section on the casino website.

Why does my account require additional verification?

Additional verification may be needed due to large transactions, irregular activity, or compliance checks.

Can I have multiple accounts?

Most online casinos prohibit multiple accounts per player to prevent abuse.

How to report suspicious activity?

Contact customer support immediately with details of the suspicious activity.

What to do if I lose access to my email?

Update your email with support after identity verification or use account recovery options.

How to change phone number in my account?

Update the phone number in account settings or request support assistance.

Why are my account functions limited?

Limitations may occur due to ongoing verification, self-exclusion, or suspicious behavior.

How to set deposit limits?

Deposit limits can usually be set in responsible gambling or account settings sections.

What is self-exclusion and how to activate it?

Self-exclusion is a responsible gambling tool to block access temporarily or permanently, activated via account settings or support request.

What to do if I suspect fraud?

Report immediately to support with all relevant details for investigation.

Why is my deposit not going through?

Check payment method validity, account status, and fund availability with support assistance.

How long does withdrawal processing take?

Withdrawals typically process within 24-72 hours depending on method and verification.

What fees are charged for transactions?

Most casinos do not charge fees, but payment providers may apply their own charges.

Why was my withdrawal request declined?

Common reasons include pending verification, exceeding limits, or suspicious activity flags.

What deposit methods are available?

Bahsine Casino commonly supports credit/debit cards, e-wallets, and bank transfers; specifics not verified.

What are the minimum and maximum deposit amounts?

Deposit limits vary widely; exact thresholds for Bahsine are not detailed.

Minimum deposit amount

Not specifically verified; industry minimums often start around $10 or equivalent.

Maximum deposit amount

Not specifically verified; maximums depend on casino policy and payment method.

How to cancel a withdrawal request?

Typically available through customer support or account withdrawal section before processing.

Why is my withdrawal taking so long to process?

Delays may be due to verification procedures, high volumes, or payment provider delays.

Can I withdraw to a different card?

Withdrawals are normally required to go back to the original deposit method for security compliance.

What to do if money was debited but not credited?

Contact support with transaction details to resolve the discrepancy.

How to check the status of a financial transaction?

Use account history tools on the casino website or contact support.

Why are financial operations blocked?

Blocks may be due to regulatory requirements, suspected fraud, or incomplete verification.

What documents are needed for large withdrawals?

Additional ID, proof of source of funds, or bank statements may be requested.

Are there withdrawal limits?

Most casinos have daily, weekly, or monthly withdrawal limits for security and regulatory reasons.

How do refunds work?

Refunds are processed by reversing the original transaction or crediting the casino balance.

What to do with failed payments?

Contact support with payment details to troubleshoot and resolve.

Can I change the withdrawal method?

Withdrawal method change requests must be approved by support, usually restricted to security policies.

Why is proof of funds source required?

To comply with anti-money laundering regulations and verify legitimate funds.

How to get a financial transaction statement?

Request via support or download from account transaction history if available.

What to do if a payment is stuck?

Contact support promptly to investigate and expedite the transaction.

What currencies does the casino accept?

Common accepted currencies include USD, EUR, GBP, and sometimes cryptocurrency; exact details for Bahsine are not confirmed.

Is there currency conversion?

Usually offered automatically with applicable exchange rates by payment providers.

How do cryptocurrency payments work?

Crypto deposits and withdrawals are processed via supported wallets and blockchain verification.

What to do with payment system errors?

Report errors to support with detailed payment information for resolution.

Can I return an erroneous deposit?

Contact support immediately to request a correction or reversal.

Why won't the game load?

Clear browser cache, check internet connection, and ensure the latest software version.

What to do when there's a game crash?

Refresh the game, try another browser or device, and contact support if persistent.

How to report a game error?

Use live chat or support email to provide detailed information about the error.

Why did my winnings disappear after a crash?

Contact support to investigate if game malfunction caused loss.

Game sound not working - what to do?

Check device volume, browser settings, and reload the game.

Game lagging or freezing - how to fix?

Close other apps, update browser, and check internet speed.

Why isn't my bet being counted?

Verify bet submission, game status, and report to support if issue continues.

How to check game round results?

Game history or round result sections are usually available in the casino interface.

What to do if the game is not responding?

Reload the game or switch devices; contact support for technical assistance.

Why are some games unavailable?

Restrictions may be due to jurisdiction limitations or technical issues.

How to clear cache for better game performance?

Clear browser cache from settings or use incognito mode.

Problems with game display on mobile device?

Ensure device compatibility, update app or browser, and try restarting the device.

What to do if bonus didn't activate?

Check bonus terms, eligibility, and contact support for assistance.

How to check bonus wagering requirements?

Access bonus details in promotions or account bonus sections.

Why aren't bonus points being credited?

Verify qualifying activity and report discrepancies to support.

How to participate in tournaments and promotions?

Register as required and follow specific promotion rules on the website.

What to do if promo code doesn't work?

Confirm code validity period and terms, then contact support.

Why is Live Casino unavailable?

Could be due to maintenance, geo-restrictions, or connectivity issues.

Problems with video streaming in live games?

Check internet speed, device compatibility, and refresh the stream.

How to report a technical glitch?

Use support chat or email with detailed description and screenshots if possible.

What to do if the website won't load?

Check internet, clear cache, or try a different browser/device.

Browser compatibility issues?

Use recommended browsers and keep them updated to prevent functionality problems.

How to update Flash Player or other plugins?

Flash is largely deprecated; ensure your browser and plugins are up to date.

What to do with slow website loading?

Clear cache, check connection, or try during off-peak hours.

How to get technical support for games?

Contact support via live chat or email specifying the game and issue.